Nearby points of interest

  1. Distance: 0.09mi
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  3. Distance: 0.30mi
  4. Distance: 0.44mi
  1. Distance: 0.09mi
  2. Distance: 0.22mi
  3. Distance: 0.30mi
  4. Distance: 0.44mi

Nearby points of interest

  1. Distance: 0.09mi
  2. Distance: 0.22mi
  3. Distance: 0.30mi
  4. Distance: 0.44mi
  1. Distance: 0.09mi
  2. Distance: 0.22mi
  3. Distance: 0.30mi
  4. Distance: 0.44mi

About Saddle Ranch Chop House - Universal

Saddle Ranch Chop House’s extensive and varied menu features everything from the most sensational filet mignon, prime rib, pork chops, ribs and seafood to mouth-watering fried chicken, pasta, burgers and sandwiches, plus several lighter options to choose from like chicken or fish tacos, salads, wraps and more. With everything from omelettes and pancakes to the highest quality steaks and chops, Saddle Ranch has something that everyone in your party will love. Finish off your meal with a huge slice of decadent, signature Candy Bar Ice Cream Pie or with s’mores you roast yourself at one of Saddle Ranch’s outdoor stone campfire pits.

1000 Universal Hollywood Drive
Universal City, CA 91608
View Larger Map

Dining Style:
Casual Dining

Cuisines:
Steakhouse, American, Barbecue

Hours of Operation:
Monday - Thursday: 11:00am - 11:00pm
Friday: 11:00am - 2:00am
Saturday: 10:00am - 2:00am
Sunday: 10:00am - 11:00pm

2017 HOLIDAY HOURS

Thanksgiving: 10:00am - 11:00pm

Christmas Eve: 9:00am - 11:00pm

Christmas Day: 10:00am - 11:00pm

New Year's Day: 11:00am - 12:30am


Cross Street:
Universal Citywalk Entrance

Dress Code:
Casual Dress

Price Range:
$30 and under

Payment Options
AMEX, Discover, MasterCard, Visa

Phone Number:
(818) 760-9680

Website:
http://www.thesaddleranch.com/

Entertainment:
Two mechanical bulls provide endless entertainment for riders and bystanders alike. Our huge outdoor patio features fire pits for roasting your own S'mores or enjoying a glass of wine by the fire and dozens of TV's are available for watching all of your favorite sporting events!

Parking Details:
Self-parking and valet parking are both available at the Frankenstein parking structure directly adjacent to Saddle Ranch.

Private Party Facilities:
Saddle Ranch Chop House is available for all of your special event needs, including private parties - big and small, photo and film shoots, corporate events and more! Please contact our Special Events Department at 818-788-2239 x24.

Private Party Contact:
The Events Team : (818) 788-2239 ext. 24

Additional:
Banquet, Bar Dining, Bar/Lounge, Beer, BYO Wine, Corkage Fee, Counter Seating, Dancing, Entertainment, Fireplace, Full Bar, Gluten-free Menu, Happy Hour, Late Night, Outdoor dining, Outdoor Smoking Area, Private Room, View, Weekend Brunch, Wheelchair Access, Wine

Special Events & Promotions:
Saddle Ranch Chop House is available for all of your special event needs, including private parties - big and small, photo and film shoots, corporate events and more! Please contact our Special Events Department at 818-788-2239 x24.

Saddle Ranch Chop House - Universal Ratings and Reviews

5
4
3
2
1

3.3

Overall Rating

based on recent ratings
food

3.3

service

2.9

ambience

3.3

value

3.0

Noise

Moderate

46% would recommend it to a friend

Good for Birthdays (14)
Bar Seating (13)
People Watching (13)
See All
Casual (13)
Good for Groups (11)
Fun (9)
Great for Outdoor Dining (9)
Late-night Find (8)
Comfort Food (6)
Good for a Date (6)
Happy Hour (6)
Live Sports (6)
Vibrant Bar Scene (6)
Great for Brunch (5)
Cozy (5)
Hot Spot (5)
Special Occasion (5)
Worth the Drive (5)
Kid-friendly (4)
Great for Lunch (4)
Great Beer (3)
Handcrafted Cocktails (3)
Live Music (3)
Pre/post Theatre (3)
Creative Cuisine (2)
Quick Bite (2)
Sunday Lunch (2)
Good for Anniversaries (1)
Authentic (1)
Disabled Access (1)
Fit for Foodies (1)
Paleo Friendly (1)
Romantic (1)
Scenic View (1)
Tasting Menu (1)
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565 reviews
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·Dined 5 days ago

Food was good, but the cigarette smell during our entire meal ruined it. We were seated in the covered patio area. We smelled cigarette smoke throughout dinner and couldn't figure out where it was coming from. When we were leaving, I realized there was an outdoor area on the other side of the wall our table was against. Apparently it is a staff break area where they take their smoke breaks. I would never sit there again!

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food4
ambience2
service4
value4

 
·Dined on December 3, 2017

Some of the issues were slow service, the location apparently will not honor open table reservations made the day of, and they put everyone in the bar patio area and did not give us the option to sit inside. The food was good but did not come out very hot.

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food4
ambience4
service3
value3

 
 (Los Angeles)·Dined on December 3, 2017

We made a reservation and called to let you know that we had 2 birthday girls with us. Erica told us that you guys did something special for birthdays. We were sat outside in the bar area which was not disclosed when We made the reservation. We would've preferred inside seating. We had a 2 month old baby with us and it was breezy and cold and I asked if the plastic curtain could be closed to keep out the wind and the server said no it is a fire exit and has to remain open. I made a comment to my wife that we should've gone to the ItaIian restaurant and a few seconds later the curtain was closed and the heaters were turned on. As the meal was coming to an end we asked the server about the birthday desert and she said you didn't do anything for birthdays. I told her what Erica said and she said Erica was wrong and that you guys are closing in a month so you don't do anything for birthdays. Ultimately she brought some ice cream with chocolate sauce but at that point wth the food being sub par we regretted our decision of choosing your restaurant. We will not be returning to any of your locations.

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food1
ambience1
service2
value1

vip
 (Los Angeles)·Dined on December 2, 2017

It took forever to get an order in and then longer to get out food, which was fine, but not good, once it came.

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food3
ambience2
service2
value3

 
·Dined on November 26, 2017

This restaurant gave me the worst experience of my life and on my birthday of all occasions. I had two cancellations, on a party of 15, and they would not seat me even though the restaurant was empty. I had reservations for 9:15p.m. and was not seated until 10:20p.m. My guest and I ordered and they did not bring out our food and it had been 45mins. A group of people who were seated and ordered after me, received there food before my party and others as well. I opted to leave after that. I observed the kitchen, as I waited an additional 20 minutes for them to locate my cake, and it was the nastiest I ever seen. I work in food services and they should have been cited for the disgusting conditions that I observed. The final straw was the bill, as I and my guest had a drink, different sizes, they tried to charge us the same price for the both when clearly I had a carafe type glass and she had a smaller version of the same drink. I was so upset that I did not even get to ride the bull, due to no one operating it while I was there. I arrived at 8:45p.m. and didn't leave until 11:30 p.m. and I left hungry. I do not recommend this location to anyone.

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food1
ambience1
service1
value1

 
·Dined on November 25, 2017

I had a great for my husband birthday party, the manager made it perfect for my husband birthday dinner, he made sure everything was perfect. Even though we had a rude host that was not friendly I felt he hated his job and should not work there .

Tags: Casual
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food5
ambience5
service4
value4

 
·Dined on November 25, 2017

Service was awful. The restaurant was empty, yet we were still forced to wait even though we had reservations. Everyone was rude and refused to sit us indoors due to staff shortage. Bread was cold and the food lackluster. Worst experience. Save yourself the time and money, hit ANY other restaurant in city walk.

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food1
ambience2
service1
value1

 
 (San Diego)·Dined on November 24, 2017

Arrive for our 715 reservation and still waited 20 min and there was alot of tables open both inside and outside. While waiting for our table I played foosball with my kids and afyer the first goal the machine kept the ball, machine was also very dirty. Ask for a refund of the .75 cents I spent on game never received it. Service was very slow. Food was not worth the price paid. We came here for Thankgiving after having spent all day a Universal and not impressed .

Tags: Casual, Great for Outdoor Dining
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food4
ambience5
service2
value3

 
 (San Francisco)·Dined on November 20, 2017

This place could be amazing, but it is not. Open table you should know that this place is not honoring your reservations. We were told that we would have to wait even though we had a reservation made through Open Table. The place is huge, yet they only sat people in the bar area. Dining room was completely empty. The food was amazing I have to say. Presentation horrible. Too big of plates that show off the food poorly with no room left on the table. Service was too fast. We were not done with our appetizer when dinner was served.
Bad service staff and rude manager. Again food was great...everything else needs a re-do fast!

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food4
ambience2
service2
value2

 
 (San Francisco)·Dined on November 14, 2017

It was horrible!!!! It was very cold. Service was extremely slow. There was maybe 20 tables with people. This place is huge. Five of us got our food and when we were done our son finally got his food. No apology. Still charged us for his dinner.
DONT GO HERE!

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food2
ambience1
service1
value1

vip
 (Los Angeles)·Dined on November 12, 2017

TERRIBLE AND DISTURBING
Typically I give this place a 5 star and enjoy coming all the time, but today I give it a ZERO
We arrived to the restaurant and it’s empty but the hostess wanted to force us into a dark isolated portion of the restaurant that felt like a funeral house, when asked for a table in bar area next to people so I was told to wait 10 minutes by the rude hostess
Anyways after 20 minutes I gave and left while the hostess saying to wait another 5 minutes on top of the 20
BAD TREATMENT BY RUDE HOSTESS
DO NOT RECOMMEND THIS PLACE ANYMORE

We ended going to Hard Rock Cafe for superb service and food

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food1
ambience1
service1
value1

 
 (Los Angeles)·Dined on November 11, 2017

It took over 30min to get a drink. We were told they only had one bar open with one bartender for the whole restaurant they had no barback so we didn't even get lemon for their drink that we ordered. Overall service was just very slow and I believe poor management was a lot of it. Waitress was great

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food3
ambience3
service1

 
·Dined on November 10, 2017

I had reservations for my twins birthday and when we got there, there was no hostess anywhere, we had to go search for them. We find one person and he said he was it, that he was short on cooks, servers , etc and he was quite rude. We sat down and could see everyone that was there was still waiting for drinks and food do we decided not to start and had to find another place to eat. I was very upset because it was a Friday and they should have been fully staffed so it ruined my dinner plans with my kids. I will not go back.

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food1
ambience1
service1
value1

 
·Dined on November 5, 2017

Took us over an hour to get seated. There was almost no point in making a reservation. We had very limited time on our valet, and because of that, we were rushed to eat and didn’t even have time to get dessert. I had a great time overall, but waiting outside in the cold for an hour just to be seated even when I had a reservation was completely unacceptable.

Tags: Fun, Good for Birthdays
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food4
ambience4
service3
value3

 
 (Los Angeles)·Dined on November 5, 2017

Did not honor the time of my reservation.

Poor service, 2 people from my group of 14 didn't get food the waitress "misunderstood"

Several people food orders was not correct.

It took 2 hours for us to get our food. We waited a little over 25 minutes for the drinks we ordered.

I expressed my unhappiness to the manager and he was not accommodating and seemed not concerned or even apologetic. Will never go back. Not worth it.

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food2
ambience3
service1

 
 (Los Angeles)·Dined on November 5, 2017

Overall experience was good. Waiter Tony was awesome. Our waiter was very friendly and food and drinks were delivered promptly. Was annoyed at having to make a reservation at 4:45pm when there were plenty of seats available at 6pm. Then getting to the reservation and having to wait 45mins to get seated. Hosts were very confused and were very disorganized. They did not give us any updates and we had to ask every 10 mins or so to try to figure out what was going on. We had a party of 14, therefore had the reservation so that it would be helpful to the restaurant. I would suggest to make improvements with the information sharing or organization of the hosts in order to avoid extremely long wait times, especially for those who take the time to make a reservation and plan.

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food3
ambience2
service4
value2

 
 (Los Angeles)·Dined on November 2, 2017

Food was phenomenal!!! Chipotle chicken omelette was delicious!!! Environment was really cool too!! Service was ok.

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food5
ambience5
service4
value5

 
 (San Diego)·Dined on October 29, 2017

Pathetic ambiance, horrible service, ok food. Waste of time for an anniversary dinner.

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food1
ambience1
service1
value1

 
·Dined on October 29, 2017

The waitress wasn’t making sure me and my husband were taken care of. We had to wait around for a long time in order to get good service while we ate.

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food5
ambience5
service1
value5

 
·Dined on October 21, 2017

Crowded so get there early..reservations suggested but they don't tell you that you need 24 hr reservation notice if you do it online. When we arrived the hostess had no.clue be had made reservations. They accommodated us but the bar area took too long to order drinks and our food took a long time.
Food was good and atmosphere nice to.enjoy with friends

Tags: Pre/post Theatre, Cozy, Good for a Date, Casual
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food4
ambience4
service3
value3

 
·Dined on October 15, 2017

The waiter was very rude I made a reservation for my 28th birthday he did not care about my birthday he did not take the order right he complained he was rude and very disrespectful I would not recommend it to anybody else

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food2
ambience2
service1
value3

 
·Dined on October 10, 2017

We came here for my birthday and we are never going back. Horrible experience even though we had reservations. We had to wait because the hostess couldn’t get someone to cover her while she walked us to our table. We waited and she said no one responded to her request for someone to come out. That should’ve been a clue for us to get the heck out of there. But we didn’t. She told us that they were short-staffed. Took forever to get someone over to greet us let alone take our drink order. No water on the table, no bus boy to bring us anything. Service was slow and it wasn’t even crowded!! I put in our food order with our drink order for fear of no one coming back to us for a while. Food came. Steak was hot, potatoes warm, veggies cold and looked over cooked. We asked for the biscuits and bread. We were told they were unavailable. How is bread not available in a restaurant that has cooks and a kitchen?? My husband didn’t want to leave a tip but I felt bad for the server so I left her a tip anyway. The employees there did not look happy nor were they friendly. This is a tourist spot and that’s what they see as representatives of Universal City in California?? I’m so embarrassed and very disappointed. Steak was good at least. That’s about it. I don’t think it was worth $26.99 though, considering the crappy evening we had.

1 person found this review helpful.
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food1
ambience1
service1
value1

 
·Dined on October 8, 2017

The prices were high and the drinks and food were not good at all

Tags: Scenic View
1 person found this review helpful.
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food1
ambience2
service3
value3

 
·Dined on October 8, 2017

Had reservation for Sunday brunch, we were sat immediately all the way in the back dark room. Had to ask for water 15 minutes in. Waited over an hour and still no mimosas or food. We ended up walking out and going to hard rock where they actually provided service. Will never come here again.

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food1
ambience1
service1
value1

 
·Dined on October 8, 2017

The hostesses were incredible. Very helpful and very friendly. I dont like that the hours say until 2am but the music is off and you are kicked out at 1:30.

Tags: Good for Groups
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food5
ambience4
service4
value4

 
 (Los Angeles)·Dined on October 5, 2017

The food was really bad. Love the sunset location and was excited for to go for my bday after Universal. The service was very slow, food took about an hr. And it wasn't even busy. My dad spilled his water and waited a long for someone to bring a mop. So we leaned it all ourselves. All our vegetables were burnt as well as the cheese on the nachos (what little cheese there was). The burgers bun on the bottom was so soggy it wouldn't even hold the burger together. Very sad bday experience.

Tags: People Watching
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food1
ambience3
service2
value1

 
·Dined on October 3, 2017

I would never go here again and my entire party felt the same. It took 20 minutes to even get a server when the restaurant was slow (only about 10 tables). Took another 45 minutes to get refills on water. Food took an hour to get. Three of the seven orders arrived before the rest. Took 15 minutes for the rest of the orders to come out. When they did they were wrong.

1 person found this review helpful.
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food2
ambience1
service1
value1

 
 (Las Vegas)·Dined on September 28, 2017

Steak was good. Huge, strong cocktail. Great service and fun atmosphere. Seemed liked everyone in the place waited on us. We enjoyed and would go back!

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food4
ambience4
service5
value4

 
·Dined on September 24, 2017

Staff was friendly but service very slow due to an issue in the kitchen, seems like they were short on cooks.

Tags: Bar Seating, People Watching
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food3
ambience4
service3
value2

 
 (Las Vegas)·Dined on September 23, 2017

The food and service was excellent. Our group was of 11 people and our server was supper attentive and patient.

Tags: Late-night Find, Pre/post Theatre, Worth the Drive, Vibrant Bar Scene, Good for Birthdays, Bar Seating, Quick Bite, Kid-friendly, Happy Hour, Great for Brunch, People Watching, Fun, Casual, Special Occasion, Great for Lunch, Cozy, Good for Groups, Sunday Lunch, Great for Outdoor Dining, Comfort Food, Good for a Date
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food5
ambience5
service5
value4

 
·Dined on September 20, 2017

Food was good, and environment was laid back. Service took much longer than expected. We stayed quite a long time and our waitresses shift changed during our stay. Our first waitress was very attentive, checking on us often. Our second was the opposite. Granted, she did look very overworked, and had many tables. We had to go search for her to put in our order and then again to turn in our bill. Management should make sure there are enough bodies on the floor to handle the amount of business for the night!!

Tags: Good for Groups, Great for Outdoor Dining, Special Occasion, Happy Hour, Casual, Bar Seating
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food4
ambience4
service2
value3

 
·Dined on September 18, 2017

Terribly slow service for 5pm...and fairly empty. People had to wait to be seated and they could not figure out what tables were available. Seated people at unbussed table. Food was good, large portions for salad.

Tags: Good for Groups
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food4
ambience3
service1
value3

 
 (Los Angeles)·Dined on September 17, 2017

The service was not great. Cold coffee was served and upon complaining took forever to bring a hot cup of coffee. Had to get up and find someone to inquire about the status of the coffee. The server was overall not great. Amazing atmosphere and pretty reasonably priced. Fun ambiance.

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food4
ambience5
service2
value3

 
·Dined on September 17, 2017

When we got to the location we were told that our table wasn't available (we had made reservations 1 month in advance). I received a call on the same day to confirm, so when we walked in to check in we were given a lame excuse as to why we couldn't be seated.

Hostess: "We don't do reservations on Halloween Horror Nights event day, your reservation must've been for another location".
Me: Umm no, I got a call to confirm at 2:18pm for our reservation at 6 so now that we are here can we get seated? (My name was on their iPad list for reservations)
Hostess: "Well the kitchen has about 90 tickets to catch up with, we can't sit anyone until they catch up. I can take your number and call you once a table is available"
Me: Wow, there's plenty of tables all around with "reserved" tabs on them but ok, take my number down it's...
Hostess: It'll take about 45mins to an hour.
Me: Ok, we will walk around and wait to be called, thank you.

Didn't get a call back at all, happened to have returned to meet with a friend at the bar about 45 mins later, place was empty (surprisingly) and even then the hostess didn't say anything.

I'm really disappointed with it all. We were suppose to have a birthday dinner and that didn't work out, very disappointing and made us look bad in front of our friend whose birthday we were suppose to celebrate.

Tags: Good for Groups, Late-night Find, Handcrafted Cocktails, Bar Seating
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food1
ambience3
service1
value1

 
·Dined on September 16, 2017

I visited during the day so it was quite. The food quality was horrible. The server was an absolute doll and made it an almost pleasurable experience. I will never visit again

Tags: Live Music, Bar Seating, Late-night Find, Fun, Good for Birthdays, People Watching, Vibrant Bar Scene, Handcrafted Cocktails, Live Sports
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food1
ambience4
service3
value1

 
·Dined on September 13, 2017

Made reservation after reading menu and open table who writes "extensive and varied menu features everything from the most sensational filet mignon, prime rib, pork chops, ribs and seafood to mouth-watering fried chicken, pasta, burgers and sandwiches, plus several lighter options to choose from like chicken or fish tacos, salads, wraps and more. With the highest quality steaks and chops, Saddle Ranch has something that everyone in your party will love. Finish off your meal with a signature Candy Bar Ice Cream Pie." NOT TRUE Came with family for our farewell dinner party of 6, sat us between the hot buffet and bar so very crowded, stuffy and hot. They were having an "event" that night with Universal Studios so was very loud; couldn't carry on a conversation. Service was slow, as they kept coming by to say they'd be right with us, only to have everyone standing at the bar get service before us, those who made reservations and were seated. Searched menu for this "award winning fried chicken and seafood options" to just be told they weren't serving any of it that night. Instead gave us a much smaller menu with very few things to choose from, no award winning fried chicken, no chops, no chicken fried steak, no seafood, no candy bar ice cream desserts, nothing our party was looking forward to. Advertised and pictured chicken sliders but told me that they didn't serve that at all hu? (But shows photo of it). Claimed to be known for BBQ but options were basic as was the food quality. The rib eye was basic, sliders tasteless, buns hard, mashed potatoes filled with way too much whole chucks of garlic, steak sandwich didn't finish was blah, topped off with water downed drinks. Ordered 8 oz. of wine but they poured basic 5 oz. instead. Seemed understaffed for an "event" and food was underwhelming. Disappointing experience to end our family vacation with...ask what menu they are serving from before going to avoid such disappointments, or better yet go someplace else.

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food2
ambience2
service2
value2

 
 (San Diego)·Dined on September 6, 2017

The chef that brought our food to the table was very helpful and ensured that we had everything necessary to complement our meal.

Tags: Good for Birthdays, Live Sports, Creative Cuisine, Casual, People Watching, Vibrant Bar Scene
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food5
ambience5
service4
value4

 
·Dined on September 4, 2017

Disappointed in the food quality. Meal was tasteless, vegetables overcooked and luke warm. Ordered a simple quesadilla and it was cold with basic condiments that they claim were made fresh(guacamole, pico de galo). Was terrible ! Was looking forward to dining at the new location in Valencia, Ca but think my family will pass.

Tags: Kid-friendly
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food2
ambience4
service4
value3

 
 (Los Angeles)·Dined on September 2, 2017

steaks are great , spirits are great, just wish they had the a/c on

Tags: Great for Outdoor Dining, Vibrant Bar Scene, Romantic, Good for Groups, Hot Spot, People Watching, Great Beer, Special Occasion, Worth the Drive, Kid-friendly, Bar Seating, Late-night Find, Cozy, Comfort Food, Good for a Date, Casual, Good for Birthdays, Fun
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food5
ambience5
service5
value5

 
·Dined on August 31, 2017

Our server ashley was horrible. Inattentive disengaged and rude. Poor representation of saddle ranch!

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food3
ambience1
service1
value1

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