No service , horrible service. No understand our command. Avoid this restaurant
Our server (Gary) was great but it seemed like he was having to do way more than serving while others didn't seem to be doing as much. He was doing several things I would have expected bussers/hostesses to be doing.
We were lucky enough to get there during Happy Hour so appetizres were half price, happy accident! The appetizers came out in a reasonable amount of time. Unfortunately, that was not the case for the entrees. Maybe they were holding back the entrees until we were done or close to done with the appetizers, but we were there for over an hour (about 50 minutes after we placed our orders) before the entrees came out. We had to cancel our special dessert for the birthday girl because we ran out of time. We had to ask for the check and to go boxes almost immediately after getting served most of the entrees. One of them we put directly into the to go box and didn't even get to try it while we were there. We thought 90 minutes was enough time to have dinner and dessert before having to leave for our showtime, unfortunately that wasn't the case on this particular night. Maybe it was just short staffed since it was a Monday. I would recommend this place and our server Gary but make sure you can be here leisurely and not pressed for time.
Food was ok, but nothing exceptional. We had to change our order twice because they lacked some of the key highlights on their menu (jumbo shrimps, New York steaks). Very noisy. Go there if you like Texan atmoshepre and/or very loud music.
I ate a tower of cotton candy and it was a magical experience for me. I don’t know where I’d be if I had not indulged in the Saddle Ranch Chop House.
Good service once you get sat down, but they have a annoying policy where everyone in the group must be present to be seated, so make sure no one runs late. Food is okay, atmosphere is fun
My sister had a small issue with the food but the staff was super great the Managers Ka-ron and Eric (hopefully I'm spelling it right sorry ) Gus our server had a lot to handle, but super personality along with Kate and the host who seated us is a gem. We will be returning soon!!!!
Or server forgot to put in our entire order. We arrived and sat at 7. Our food finally came out a quarter to 9!!! The manager was great and apologized . Our server never did nor did he even come back. Terrible experience! Food was so so.
Always love to go there with my family. It's now my annual birthday spot
The food was alright. The music is really loud and you could not have a conversation with anyone else at your table. Everyone around had had a few more drinks then us and were bumping and grinding all around us. It was a great spot to people watch while enjoying an average meal.
Been coming here for over a decade, decent place the food, service and atmosphere is always consistent. Never had a bad server here for what saddle ranch is. They do need to get the heat lamp situation in order for outdoor dining in the winter though. Also my food was brought to me ice cold.