Saddle Ranch Chop House - Orange
The staff was wonderful, friendly and courteous.
Unfortunately the food took forever and it was cold. The biscuits didn’t come until after we were done with our food. I want to add it was Mother’s Day, that could have added to the time it took. But for our taste the place was too loud and we couldn’t enjoy a conversation.
Loud music that you couldn't speak over. Biscuits and cornbread brought out was burnt and tasteless. Drinks watered down to the point we sent them back and asked for water. Food poor for the price, poor service, best part of my meal was the towering cotton candy for dessert. Will not return!
Food was over priced and bland. I ordered the two meat plate. BBQ chicken and tri-tip, the bbq chicken was thin and dry, the tri-tip was cold and under cooked. I felt nauseas after eating the tri-tip don’t recommend. The Mac and cheese was just cold pasta in a water down cheese sauce. The only good thing was our server. She was very attentive.
There food was not as good as it normally is. Food came out cold and lacked flavor. However, the drinks were really good.
The food was really good. Our waiter didn't seem like he wanted to be there so it was hard to ask him anything. We were seated fairly quickly which was good since they were busy.
The main issue was that the tables weren’t cleaned before we were seated and they were very dirty with food and crumbs all of the table. The menu was falling apart and had food scraps in it.
The only other issue as was that we didn’t get seated until 30 minutes after our reservation and that can be frustrating since we made the reservation well in advance.
Food is good, big servings and well priced.
Absolutely amazing!! The service was great and the attention overall was fabulous. We had a big party and not once did we wait to get refills on our mimosas! I wish i remembered the servers name so I can give him kudos.
A great time with the family just need more tables for big party
Amazing food, and best steak I have ever had and a unique twist having it bacon wrapped and it’s a definite recommendation to everyone who gets a steak from here!
Great service and acknowledgement of the two birthdays.
They made us wait for our food appetizer and even bread forever never got a refill on my drink our waiter just didn’t care, very dissapointed
The food took forever to come out and came out burnt, we ate around the burnt parts and it was disgusting. (Mound of nachos) we decided not to get anything else and left, we were there for about an hour and half.
They wouldn’t sit us until the whole party was there reservation or no. The bartender didn’t see us out side so we had to move. We waited forever for our waitress to find us to deliver our drinks. The food however was good .
Food was awful, the music was too loud. Our waitress was the only good thing about it.
The food was great and they give you a ton of food for what you pay. The service is also excellent the server was very attentive
The food was great but the service was slow. Also, we had a reservation for a party of 8 and they crammed us into a booth that was very unforgiving and not adjustable. A real problem when people are claustrophobic. When we asked to sit somewhere else they told us there were no other tables that could accommodate our party. The outside patio was practically empty, as was the back portion of the restaurant. They could have pushed two tables together.
The service was not very good. I made a reservation for 11 am for brunch. When we got there the lady at the front told me our reservation was showing as 11:30 in the system. I showed her my email confirmation that said 11 and she said she could not seat us until 11:30 because that is what her system said, but that she would make sure the table was ready at 11:30. I checked back in at 11:30 and she said she would have someone get the table set up (it wasn’t already set up like she had promised). When we were walked back to our table I noticed that there were multiple large tables open so I didn’t understand why we had to wait the extra 30 minutes if there were no reservations before us.
Our waiter was unfriendly at first but then lightened up and ended up bringing me a drink and cotton candy since it was my birthday. (Maybe just having a bad day at first)
Eight of us went for brunch and we all had great things to say about the food. I ordered the breakfast burrito and it was definitely on the top of my list for favorites. I enjoyed their selection of bottomless mimosas and I like that they also had options for bloody Mary’s as well.
Overall I would recommend, but would hope for better service next time.
I’m not sure if it’s the location but the food here is always cold when you get it. Drinks or refills take 30 minutes to receive. Let me put it this way, I ordered a salad, not because I wanted to have a salad for brunch! But because I knew it was the only item they weren’t gonna be able to mess up.
Great service!!!! Waiter was very patient and kind. I will definitely go back.
Good food, good service. No complaints!
Manager was amazing and the service was great! It was my first time here and was celebrating my birthday and enjoyed every moment! Definitely will come back again!
The service and food was excellent! The music was a bit too loud for dinner time making conversations slightly hard, but the music itself was great. Our waiter Shawn was outstanding and very friendly! He made our experience wonderful and I would highly recommend this restaurant for anyone looking for great Steakhouse cuisine.
Our waitress who served our table was excellent.. Wonderful customer service. It was a fun environment and everyone enjoyed their time
I made a reservation for that evening and had to wait over 5 minutes so someone could bus a table for my party. The hostess ended up busing the table. The service was poor. It took quite a while for our waitress to serve us. She kept disappearing! When we finally placed the order, it took approximately 1 hour for the food to be served. I ordered french fries and they were warm, not hot from the fryer!!!!! That tells me the plates sat a while before they were served. There were quite a few tables that were empty so it didn't seem to be a busy night. We saw customers at tables around us, sit down, order, eat and leave...and we still were there!!! Not a great night at all. I had the French dip and the meat was tough. My husband had a pasta dish and it was very al dente, not completely cooked. One of my grandchildren had the chicken tenders and she said they were dry and stringy. We thought we would send the food back but then we figured we might be waiting for another hour! It was my husband's 72nd birthday. This was the first and last time we visit this restaurant.
Service was very slow and I had 3 kids with me. But she was super nice.
I’ll keep it short and simple, I went for my birthday brunch and as always requested to be seated in Tony’s section. His service is A1 !!
Came here with some friends for my bfs birthday and we had a blast ! Our server was amazing and offered us free shots from the manager for our whole table. We really appreciated her positive energy and customer service provided. The food was also great, and we enjoyed the bar area/ bull riding . Overall had a fun night ! Great place to hangout, eat, and drink !:)
We went there on a Friday afternoon with our kids hoping we would have a nice lunch. Unfortunately, the food was really bad, but the service was excellent. The waitress and manager felt bad that the food wasn’t good and because they couldn’t accommodate my wife’s food allergies and tried their best to make something work.
Lemon chicken was not good. Chicken over cooked
Kids cheese pizza was bad per my son
Kids burger really bad
They were kind enough to comp our meal because they recognized we did not like our food.
Very nice waitress and great manager but cooks In the back and restaurant need to work on the food
Great service and food. Our waitress was good about asking if we wanted more drinks when she saw they were getting lower in the glass.
Great place for big group ! Big servings ! Family style a great place to eat after shopping ! Kids friendly casual , friendly service !
Good service and good food. It was a little loud and the staff were not not allowed to turn down the music door made it a little difficult to talk.
Bad service ; nats everywhere & expensive mimosas . Didn’t expect to spend 70$ just for a meal & 12 mimosas
Perfect day with family. Food and portion sizes very generous. Our sever was the best.
A pleasantly surprising restaurant in a busy mall. Food, service, and atmosphere were excellent. Great stopping point on a movie or shopping night. Have a drink, a bite to eat and have an enjoyable evening all in one spot. Parking is limited around the mall so beware that it takes patience.
Customer service after we sat at table was terrible. She kept forgetting about us, or food and drinks. Rachel the server seemed like she was high on something and bartender can't make good drinks. Steak has no flavor, Omg the vegetables was so dry like grass. I will absolutely will never step foot in this place or tell my family or friends
From beginning to the end service was horrible. We were there to celebrate my birthday. Server was new, sprite was flat, my daughters beer did not taste good, bill was incorrect, waiter said there was no chicken strips but yet we ordered appetizer plate n there was chicken strips. No happy birthday song nor free birthday scoop of dessert. I wish I went with my first choose and gone to Lucille’s for my special day . Thank you Saddle
20 co-workers during a work related conference in Orange. The food was very good and the quantities were enough that many of us commented we could have shared a meal. The huge pink towers of cotton candy was a fun way to end the evening. We were all in dress clothes so did not ride the bull, may be on our next visit. 😊
I ordered a salad but did not come till after my meal was served. I had to ask for my iced tea refill every time. Asked for more napkins, never saw our waitress , ended up asking another waiter for napkins, asked for the bill, never got it, ended up asking another waitress for our bill who ended up being the manager, explained to her what had happened that the whole night, she gave us our bill, waitress never came back with my debit card, once I saw her, I told her we were going to head outside to do our s'mores , she never brought me my card, I had to track her down to get my card.
Just a bad evening and to top it off, it was not even busy. I would not have complained if it was busy one bit.
We arrived earlier than our chosen time. The hosetess acknowledged us right away, and said she would try to sit us earlier than our reservation. Which she did. Our waitress did not come to take our drink order for like 10 minutes. Food was ordered and arrived promptly, even though it was a Friday evening. However, mashed potatoes had a smell and taste that they had gone bad. My sons burger was so way over well done. The rest of the food was meh. We did not get any silverware and had to stop the hostess to ask for cutlery because our waitress was non existent. We did not get any straws or napkins either, again we flagged down someone to get them. We asked for water multiple times with no avail. Overall not a good experience. The place is cool and has a good vibe. But our waitress made for a bad experience and food was not worth the price, except what my dad ordered which was a $35 steak and veggies. But for the price I would probably go for black angus next time.
Took about 20 minutes beyond our reservation to be seated, had to ask a different server to take our order after no one came by for another 20-30min. Food was OK, would have enjoyed it more if the service was more organized. Appreciated the birthday cotton candy.