Went for my birthday I enjoy my experience people there are very friendly. They are very understanding when people cancel last minute on your reservation. They made my birthday feel great.
The restaurant was very busy and they were clearly understaffed but our servers John John and Adree did their absolute best to make sure we were taken care of. It was clear that they were overwhelmed and taking on many tasks, but checked in when they could.
Had a great time other than waiting almost 20 mins for our table even with the reservation and it wasn’t very busy in there. Took a long time for the drinks to come out especially the cotton candy cocktail. Waited almost 45 minutes for it. Even got our food before it was served. Our server was wonderful though
Jessie the waiter was very informative on the food and provided good recommendations. He always check on us and it’s was great to have good service in a long time.
It was really loud - too loud to have a conversation.
Another successful Brunch due to the amazing customer service that we Always receive from Anthony... the best service and attentiveness he's one of the main reasons we continue to go to Saddle Ranch...Happy 😃
The service was incredibly slow and food and drinks took far too long to come out with the restaurant being as empty as it was when we got there. The mimosas were okay (not great) and the food was nothing special either. For the price I’ll go elsewhere next time I’m looking to go to brunch.
I hate to be the one writing this, but our girl server was horrible along with the entire experience! It was my first time meeting my mother in law & the service couldn’t be any worse!! Food was gross, everything was super delayed, and the interesting part; after allllll that, we paid full price for everything! I will never recommend this place to anyone ever again. Thank you for the horrible evening.
The atmosphere was fun and lively. We had a relatively large party and he wait staff was great. However, my chief complaint was that my food and several people in my party’s food was cold. When you pay nearly $30 for your meal you expect it to be hot. When I informed the waitress she apologized and said she would bring more veggies but never did. I had to send my shrimp back because they were ice cold. It could have been an off night but my experience with the Costa Mesa location was much different. The food quality was a cut above. Be all in all the birthday girl enjoyed her night as well as the bull riding
The entire staff was wonderful! I wish I would have noted their names. Very friendly, made us feel special!
From app to entree the Food was wrong , and I waited the whole dinner for my one margarita . The app and entrees came before I got my drink . Server kept blaming the other tables for making her mad. When she realized the app was wrong she literally said “oh well is ok”.So unprofessional and it was FREEZING in there I understand the open window look but when it’s 50 degrees out you need to have the windows closed up.
We had a reservation and they were not busy. Got sat 30 mins later,food was cold and tasted burnt, out of ranch and didn’t say until food go there. No impressed.
Great experience. The wife and I were finally able to get out without the kids for a date night. Our server was amazing, after finding out it was a long overdue date night, she made it extra special and brought a rose, had the the sheds write simple “I love you”s and hearts on the dishes. She even brought us a complimentary dessert.
We were not sat until 45 minutes after our reservation, then it took another hour and a half to recieve our food. Most of it was cold. We continually had to ask for additional drinks and never got the last two rounds we ordered. I understand we had a party of 15 but that was unacceptable.
It was out first time there.. I loved the drinks.. and even though i had asked for a specific drink.. once I had it .. I didn’t like it and hey were able to change it.. the only thing ya I didn’t like was.. as I told my server that it was our first time.. it seamed he didn’t care... didn’t give us any feed back on what to order and as we kept ordering extra sides .. it fries for our kids... it seamed he was too eager to go/ do something else.. it took another server for him to come down and exchange the drinks..
We loved he BBQ RIBS... I know we might have come in a bad night .. feb 14.. they might have been some what buddy.. but I think all paying customers deserve a waiter that will help out if it’s the first time.. and suggest new/good things even if it’s not out first time ..
Not bad for a date night. We had fun great drinks. The bull was very entertaining. Nice find for us and we will back
The experience was great overall; however, we had a reservation and instead of getting seated right away, we had to stand and wait for 20 minutes. Once our table was ready and they took us to our table, it still hadn’t been cleaned and they took us back to the front. The whole point of having a reservation is so you don’t have to wait. Besides that, our server was good, the food was great, and we loved the music!
Service was amazing! Couldn’t be happier with our dining experience.
We have tried this chain a number of times now. I can say this.. the food, is really good. The theme is cool and reminds me of being back in Texas. The one thing that keeps happening (3 personal visits and 1 friends visit) the service is horrible. Not just the wait staff, our waiter wasn't bad, however, the steak was prepared wrong, we waited probably 15 minutes for 2nd beer, long wait for refills and actually pretty long wait for food considering they were less than 25% capacity.
To their credit though, any complaint we have made to them the management does a good job of "fixing" it (we were there this time due to a giftcard we got when they overcharged our Son's Credit Card). So the management is good at reacting.
Everything was wonderful!! We really enjoyed our dinner and our server Tony was great!! The music was a little loud but, we will definitely come back for more delicious food and of course the Cotten Candy!! It’s a great restaurant to go to with family and friends for any special occasion!! Thank you again
A Family member told me about Saddle Ranch Chop House so I wanted to give it a try. It was a great looking place. VERY NOISY !! But great if you have noisy children too. I ordered the Filet Mignon "medium well" (slight pink inside) and it came WELL DONE ! Definitely overcooked ! So were the "seasonal vegetables !! We had a LARGE table for 7 people which was really nice NOT to have to squeeze 7 into a table for four !!! The menu says under STEAKS that the meal comes with "A basket of Buttermilk Biscuits and fresh Jalapeno Corn Bread muffins" and we didn't get any of that. We did get the Cotton Candy Tower and that was fun to have. I was a little disappointed as I mentioned before but the service was really nice and fast and I would probably give it one more try to see if things go different next time.
I had my daughters 16th birthday dinner here. We reserved a table for 11 teenagers. Our reservation was for 5pm and everyone in our party arrived by 5pm so the hostess said she could seat us. She disappeared for a while so I asked another hostess if the table was ready she said she would check and then she disappeared for 5 mins and cake back with no answers. Not sure what was going on and they mentioned they were in the middle of a shift change. Our party of 11 was finally seated at a table at 5:15 so that was a little frustrating that it took so long. I asked for a separate parents table for 6 and that took another 10 minutes for them to figure out meanwhile parties of 4 were walking in after us and sat immediately. After we all finally got seated however, the service was great! I wish I would’ve gotten our waitresses name. She was awesome! She took care of our 11 teenagers, our parent table of 6 and other tables as well. She was very polite and attentive. Food and drinks all came out timely and tasted great. My daughter was excited about getting two free birthday cotton candy’s for her and her friends. Overall it was a good experience.
We had a reservation at 8:00,did not get seated until almost 8:40..the food took forever to come out..not likely to return
The good stuff: food is pretty good and servers are friendly.
The bad stuff: I love music, but this place is so damn loud it’s near impossible to have a conversation. It took me over 20 minutes to get a bar drink, and while I received my sandwich without tomatoes like I asked, it still had tomato seeds and jelly (not good when you have an allergy like I do).
Overall this place is okay but not my first pick for good eats in central OC.
Service very understaffed. We waited long times for ordering/finding a server available.
Had an excellent waiter. Good food, nice atmosphere.
I highly recommend reservations, the service was great, food awesome, staff amazing! My coworkers and I went for a luncheon, service was prompt, we made it back to our office on time.
Service and food were good, however the music level was way too loud meaning having a simple conversation wasn’t that easy.
Service was bad, food was bad, way too expensive for a bad meal. Steak was over cooked and small. For the money we paid for our dinner, we could have had a much better meal for the same price at Ruth’s Chris steakhouse
We were Celebrating our 22nd Anniversary Saturday with Brunch and we had an Amazing Waiter named Tony.. He was extremely attentive to all our needs.. He kept our Mimosas coming and Brought our food out timely and it was Delicious. This restaurant is always our go to for most of our celebrations, Birthday's, Mother's and Fathers day Brunches with our kids and grandkids.. Tony made our day great and we will definitely return he is a great asset to this Saddle Ranch...👍👍👍👍👍
Staff was friendly. Bathroom was very very messy with tissue on the floor in every stall and trash overflowing on the floor.
Great for bottomless mimosas! Food is mediocre. Service was SO slow both bar and kitchen.
The service was good , the food was fair and over priced. Ambiance was good for very casual dining. Had gift cards.
The service was terrible. Took 40 min for the waiter to introduce himself and take drink orders. Ordered bottomless mimosas and only got to have 1 mimosa in an hour due to the horrible service. Complained 4 times about the service and got nothing in return. Our lunch took over 3.5hours due to the lousy service. Overall, my experience was absolutely aweful.
Service from start to finish was horrible. Had a reservation and still had to wait 20 mins. Hostess never came to get us. Bartender was rude. “Forgot” to give us our change. Table Server kept forgetting our stuff. Biscuits came out with dinner. When we asked for the yummy jalapeño muffins they said there was no one available to make them. And When we asked for more biscuits they said they ran out. The place wasn’t not even crowded. Horrible experience!
Made a Reservation and stated it was our Anniversary. During our visit no one asked us if we had a special occasion or anything. Hostess and greeting was on par with a Funeral home, dont young people have any personality or do they all hate their jobs and want to die? not too sure. The Service was Ok, was a pretty slow night but our Waitress took forever with drinks, etc and seemed disconnected. One good thing is the mixed drinks come in a Carafe which was a good deal. 3 drinks for the price of 1-1/2 somewhere else, Great for a date night. The steaks were good which is the only reason this is not a 1-star review. We both got Ribeyes, For $30 it was a good quality steak, Came out hot and tasted very good. I ordered Medium and My wife ordered Med Rare and it is quite possible they switched our steaks as our sides were different but both steaks were wrong, minor issue.
My main issue besides the Marginal service is the place was DIRTY. between crap on the floors, the bathrooms etc, this place just did not look like the kinda of place that I envisioned. Also, would someone tell these owners that it is 2018 and not 1988 and a barely modernized , old west " Claim Jumper " ripoff is a little long in the tooth. The Theme was a bit muddled and seemed very " half assed" many old west stereo types that really didn't go together and looked like a Amateurish attempt. The Apps were really disappointing, nothing light or modern just same old heavy starches way over priced.
Overall, besides the good steaks, Not much different than the local Applebee's across the street besides being twice as much $$.
Normally we do not have bad services. I had a party of 6 but we ended up with 5. When I checked in I asked to set at a table instead of a booth. They said outside would be better and they have heaters. “Ok”, so we thought, it took 30 min to get our drink orders, heater was “busted” and even though we had our reservation @545, we didn’t get our food until 715. We had to ask multiple times for drink refills and that even took awhile. Good place normally, just not tonight.
The only thing good about our night was our waiter! We made a reservation at 6:30 we showed up at 6:20 and the lady at the front was rude and told us we can't check in till 6:30 to go walk around the mall. Then it took till 8pm to get our food and we ordered right away. The place was not super busy for the food to take that long. Then when the food finally came out it was barely warm and very little flavor. Huge disappointment especially since the prices are not cheap at all. The waiter Sam was awesome he felt so bad he kept bringing out extra stuff and apologizing. The cotton candy is very Delicious tho!!
Thank you so much for the excellent service. My little boy enjoyed his birthday party here. We will be back for sure!
I hadn't been to the Orange location for a while and went for brunch with friends. When I saw the menu items, I decided to order their house pizza which was Chicken Arrabiata and I had the endless mimosas. The mimosas came out served in plastic champagne glasses that have seen better days. When my pizza arrived, it looked like it had been sitting around and was room temperature. Very disappointing! My husband ordered the tri tip and said it was not good. Sorry, we will not be coming back!