Service was very slow, I ordered the Filet Mignon and it was very disappointing, it was over cooked and of inferior quality. My side dishes were not what I ordered, the correct side dishes didn't come to my table until after we had finished our dinner.
Need more ceiling fans and AC! Service was slow to get water and ketchup!
Service was slow and server often forgot us and we had to flag her down. Food was just ok and it took a long time to get our order.
100 degrees outside and hostess failed to mention A/C had not been working. Did not notice how warm it was getting until we had ordered. Became very uncomfortable. Ate and left. Mac and cheese appetizer was good. Wife’s salad, so-so. The chicken in my sandwich was flat, over cooked, and dry. Great location, but overrated for a happy hour sports bar.
Great food and atmosphere for me and my family. Our server was great and made us feel very welcome. She brought cotton candy for the kids and they loved it!! I live in California and was visiting Arizona.
The service was horrible, we were there for several hours put my due to the length of time it took to get drinks, food etc. The waitress was nice but not efficient at her job. There were no in am people there at the time, so I'm unsure why the service was so poor. I ordered a signature sandwich (club) and it looked and tasted like cheap (really cheap) store bought lunch meat. If I have anythi g positive to say about this experience is the sweet potatoes fries are amazing. We have been here previously and had good food, and serive...maybe an off night! Sigh....expensive, lackluster experience this go round.
The experience was pleasant overall. The food was good and the portion sizes were large. I am quite disappointed with the initial reception, though. We had a reservation for five people and arrived 10 minutes early. The establishment was nowhere near full, yet we were told to sit around and wait for 10 minutes while other patrons (without reservations) walked in and were immediately seated.
Made a reservation for Mother’s Day and our table wasn’t ready. Took forever to get our food and drinks.
I would love to rate the place but I got an email
notification that they cancelled my reservation. No phone call, no explanation. I took my business elsewhere and will recommend my friends do the same.
Very disappointing. Our steaks were tough and chewy. Our drinks were water down. Over all it was very expensive, for a mediocre meal.
Had 7PM reservation on a Sunday night. Arrived to a nearly vacant restaurant ezcept for some bar patrons. No staff at hostess station to greet us or seat us. After waiting 5 minutes by the door/hostess station without any contact by visible staff (all by bar across the room), our party left and had dinner at a restaurant across the way. Disappointing.
This was our first time there and it was amazing the food was perfect the service was very good. We were attendant to at all times and we were not disappointed at all .Great food Great service equals a great time ,we will definitely be back to enjoy great food cant wait for our out of town family to come so we can take them.
Food good, service not so good. Order came out incorrect, food warm not hot, had to ask for silverware. The manager was very gracious and comped one of our meals.
I came in for my graduation dinner and had a terrible experience. Tianna was our waitress and she did not seem to enjoy her job. She did not check on our party, often left empty cups without refills, forgot to pick give us our request. I under We had a large party but the service was still subpar. Hopefully Tianna does not offer this kind of service to other. My party and I will definitely not return to this location. The food was great and gave a great size for the price.
Went with my 13 year old Son. Fun place and staff was friendly but food was just okay and beer selection was limited. Not much for craft beer.
Even though they had our reservation, they told us they gave away all the tables inside. So we could wait an hour or eat outside. We are outside. Tables were filthy and they told us they were short staffed and it would be very slow. Food was slow and way over seasoned. Over all, it was very disappointing all around.
THANK YOU, Once again GREAT FOOD, GREAT SERVICE. The Food was Outstanding, The Service, was better then the first time we were there. Service seems to get better every-time. What we didn't eat, we brought home for lunch the next day. I even ordered Chili to go, for lunch for a couple of days. The Service was so good, we gave a larger tip just to sat THANK YOU.
I'll BE BACK, Oh What, can I say that?
Thank You Once Again...
I've been here for dinner before and it was great. My family and I decided to give their brunch a try. We were sorely disappointed. Besides the quiet atmosphere it was not worth going. The food was gross to be honest. Pancakes tasted like chalk. The eggs were undercooked, even their chocolate milk was bad. The food is also extremely overpriced. I would highly recommend finding a different place to brunch at, and come back for dinner instead. I went with 3 other adults and 3 children. We all had something different and we all left hungry and disappointed.
I had clients in from out of town. We decided to go to Saddle Ranch for dinner. The atmosphere was great and the food and service was excellent. I would highly recommend this place for before or after an event.
We made a reservation for 515 pm because we were going to bull riding at 645 pm right next door at Gila River Arena. When we arrived a little early, they said they couldn’t find the reservation even though I still had it online as an active reservation.
They said they would get a manager to help us. It took 45 minutes before they got the manager (after we had to ask several times). We just ordered anything right away and had to rush and eat and then leave and we were still late.
Extremely loud. Food mediocre at best. Ha a Caesar salad that seemed to be 3 days old
I was so disappointed in this restaurant it took an hour to get our food and then half of it was cold. Steak was over cooked for one person, waitress forgot our wine and silverware she rarely checked on us. Women’s bathroom was dirty and garbage completely full I informed the staff and it was in the same condition 30 minutes later. I would not recommend this restaurant.
they are dishonest. they compromised my credit card !
Good food and a fantastic waitress created a enjoyable meal.
The food was pretty standard fare, it was good, but nothing that really stood out. The service was slow and when our food did arrive, it was put down and then the waitress disappeared and we had to wait and flag her down to get the missing parts of our meal before we could eat. The “dressing on the side” was absent. We were checked on several times, never by our own waitress...but by the asst manager and manager. When we were finished, the manager came by with a complimentary dessert...bread pudding. Which might have been nice if anyone at our table actually liked bread pudding. So wasted food.
The punch drinks are amazing!
Arrived on time for our 6pm reservation. Hostess seemed flustered to need to sit us. Scrambled and sat us at a bar high top table in a high traffic area. (I would hope with a reservation you get an actual table or booth-preferably). They were moderately busy with multiple empty tables around. It took a longer than usual time to be acknowledged. After placing our drink order, I ordered a specialty drink they advertise and serve in a carafe and my boyfriend just orders a soda. Server returns to inform us there were out of ingredients for my drink and soda machine wasn't working. On a Saturday night at 6pm?!?! I had to choose several different drinks before getting one they actually had the ingredients to make. We ordered an appetizer and salads along with our meals. About 30min passes before I actually get my drink (boyfriends tea was refilled twice before I got mine). About 45min since we had been seated our meals arrive BEFORE our appetizer or salads. Moments later, the app and salads arrive to the confusion of the food runner. We refused the items, only to be told they would be comped because of the mix up. But since the delivery of my drink we hadn't seen our server. Once she finally came to the table - it was with the check that still had charges for app and salads. When she returned with corrected check we asked to speak with manager. After waiting 15+min and no manager arrived, we gave up and left. This was our first and last time we will go there.
Atmosphere and Food was wonderful. Our server, Heather, was amazing and went above and beyond to make it a fun experience for our kids! Smores, cotton candy, steaks..bull riding..what more do you need!
We made a reservation for 20 for 7pm...and showed up 5 minutes till. Our tables were not set up and we stood around for 20 minutes waiting for a couple to leave that had been seated in the area the crew specified was ours. I asked one of the workers what the plan was because the couple was not leaving and they had no concrete plan I asked him to speak to his manager and finally our area was set up differntly. The manger didnt apologize for the wait or say a word. we then waited an additional 20 minutes to be asked for drinks and only after a member of my party went up and requested somebody to come over and take our orders. Our waitress was nice however having to wait over 40 minutes to simply order a drink is not OK...
Best ribeye ever !!!
They lack experience in the service area. There was no host to seat us when we arrived. The wait staff was nice but service again was slow and could not get our order correct. Food is decent.
Place was nice but service needs some help our waitress needs some customer service training ..only thing I would recommend that we we're missing
Great customer service!
Keep up the wonderful job!
The waitress Elizabeth was one of the worst servers we have had in awhile. We were celebrating two birthdays, she couldn’t even say happy birthday or even put a smile on her face. She did not know the drink selection well, and messed up the drink order. The food was the best part of it but it is a little overpriced, and was not able to get what we want to because it was on a limited menu.
I'm above and beyond disappointed in this restaurant. My husband and I had our first date night in almost a year and I have been wanting to eat here for a long time. We were seated in a far back corner and never waited on. We sat for 20 minutes without even a glance. We decided to leave and I let the hostess know how disappointed we were and her response was they had bigger parties to attend to that night. Will never go back.
We were very impressed with the service for such a busy night. The football game had ended, the afternoon concert had ended and everyone working was pleasant , from the hostess to the waitress we had. We had reservations and were seated on time even though there was a wait for tables. We were there for the evening concert. Glad we made reservations.
Ordered a "not so old fashioned" drink, first one was half full and mostly water. Second was good. Salmon was raw in the middle and roasted vegetables were overdone, dry and over seasoned. Noise level was so loud conversation of any kind was impossible and my ears were ringing by the time we left....oh and all the stalls but one it the ladies restroom were out of t.p. .
Our friends were reluctant to be seated outside, but were happy for the quietness of the outdoors after the restaurant really got busy. The server was attentive and helpful without being annoying. GOOD JOB! The food was well prepared, good portion size and FRESH!