Great customer service!
Keep up the wonderful job!
The waitress Elizabeth was one of the worst servers we have had in awhile. We were celebrating two birthdays, she couldn’t even say happy birthday or even put a smile on her face. She did not know the drink selection well, and messed up the drink order. The food was the best part of it but it is a little overpriced, and was not able to get what we want to because it was on a limited menu.
I'm above and beyond disappointed in this restaurant. My husband and I had our first date night in almost a year and I have been wanting to eat here for a long time. We were seated in a far back corner and never waited on. We sat for 20 minutes without even a glance. We decided to leave and I let the hostess know how disappointed we were and her response was they had bigger parties to attend to that night. Will never go back.
We were very impressed with the service for such a busy night. The football game had ended, the afternoon concert had ended and everyone working was pleasant , from the hostess to the waitress we had. We had reservations and were seated on time even though there was a wait for tables. We were there for the evening concert. Glad we made reservations.
Ordered a "not so old fashioned" drink, first one was half full and mostly water. Second was good. Salmon was raw in the middle and roasted vegetables were overdone, dry and over seasoned. Noise level was so loud conversation of any kind was impossible and my ears were ringing by the time we left....oh and all the stalls but one it the ladies restroom were out of t.p. .
Our friends were reluctant to be seated outside, but were happy for the quietness of the outdoors after the restaurant really got busy. The server was attentive and helpful without being annoying. GOOD JOB! The food was well prepared, good portion size and FRESH!
This was a fun, festive place to eat. It wasn't quite what we expected.
We drove over from San Diego to attend a performance at the Gila River Arena. I booked it online after seeing that it was a "Chop House".
We kind of expected a upper end steak house but it turned out to be a loud, open room with rows of tables.
The service was excellent, the food was very good and it was fun to watch the drunk guys (and girls) try to ride the mechanical bull.
No complaints, this would be great for pre or post football, or any other event. It was fun, but wasn't the quiet dinner we were kind of expecting so the four people in our group could talk and catch up.
The restaurant has a fun atmosphere and is in a great location. The food was good. The service was not good. Our waitress disappeared several times which left us waiting for drinks, water and our check for entirely too long. The experience this time was disappointing. Not sure if we will go back.
I used to LOVE the Saddle Ranch Chop House, but I will never go back after this!
They didn't have a table reserved and shoved us off in a corner. My husband's chair repeatedly got hit by servers because bystanders near the bar had created a bottleneck and not ONE server spoke up to correct the issue and redistribute the one clueless group, my husband had to talk to them himself because he was tired of getting hit by servers. Apparently hitting a seated guest is easier than managing the bar.
We were there at 5 and didn't get menus or drinks for 15 min and I explained up front we were going to the hockey game at 6, which I figured would be a standard request for this location.
Our 1 appetizer for the table arrived at 5:40 and the server promised food would follow immediately... it came AT 6. We wolfed down our food and I begrudgingly paid $160 for the privilege, for a table of 5 with only 2 alcoholic beverages.
All french fries were almost more pepper than potato, yuck.
Got to our seats for the game almost 15 min late despite being like 100' from the entrance to the arena.
NEVER AGAIN. They lost me forever!
Went before the hockey game and were told that they have a limited menu on game nights. Wanted to get sliders but were told that we couldn't get them because of the limited menu, but they served them as part of a "monster plate app", so they had them but wouldn't serve them individually. Drinks were not great, but beer was cold. The food was mediocre at best. Service was fine. Dont know if I would go back, there are other options in this area before an event.