Saddle Ranch Chop House - Glendale

We went for lunch before the last Cardinal’s game. The service was outstanding and the food was really good. It’ll be our new place to go to before games.

It took our appetizers 45 minutes to come out then it took our main course another hour. Our main courses were cold, they brought us the wrong stuff, and frankly, I’d rather pay half the price for a 10x better steak at Tx Roadhouse

though my tri tip was inedible i have to say that they were wonderful and about offering me a substitute and when i declined wiped it off my bill and gave us a delicious dessert gratis--that is why i would recommend the restaurant--because they did what was right

Anniversary

The food has really gone down hill since our last visit. I was super disappointed with the quality. My salad had only lettuce and awful dried out chicken. No tomatoes or veggies in it.

We were going before a Coyotes game so got there early (4:30). Our server was very good but felt bad as he had a lot of tables/people to maintain. Food was ok - Personally I got the french dip along with another person and we both had such a small amount of beef on the sandwich but the chicken fingers were awesome and there were a lot on the appetizer. It was loud but still ok to hear at the table.

We had a reservation for 12. They were not prepared for us. Didn't have enough menus for us. Food took forever. Some of our food was not prepared the way we asked for it. They had no biscuits. Seemed very unorganized. The food use to be good there years ago but horrible now.

Hostess station was poorly run all night. Constantly seeing people waiting with nobody in sight to seat folks.

Once we were seated, the service was good. The server knew the menu well and was attentive. They were out of ginger beer. So no Moscow mules.

The steaks were tough and not very flavorful, but the horseradish was quite incredible. Side dishes were tasty and looked nice.

Overall an average experience.

The food and service was good, but is was so noisy it was difficult to have a conversation.

We were celebrating my birthday... Saddle Ranch made my fantastic day even better!! Thank you all so much for the great food, fun times & cotton candy ... my granddaughter’s & mine favorite treat!!!

Mediocre food and overwhelmed servers in a place that has a captive audience, being walking distance to the Gila River Arena and State Farm Stadium. Was there for dinner before the Rolling Stones concert, and you would think this place has never, ever handled a crowd before a concert or sporting event. Hello, management? Maybe you should hire a few more bussers, servers, bartenders and kitchen crew.

We had dinner in advance of a concert. Although the restaurant knew that it would be crowded due to the concert, it took a full hour to receive our food, which was nothing to rush back for. I would not return.

Dont go prior to a concert at the stadium. they cant keep up

We went for lunch. We had burgers/sandwiches. We were in there 2 hours. I just don’t know why they were so slow especially since they weren’t busy at all. Our waitress was very attentive. We assumed the slow service was coming from the kitchen but who knows....nothing seemed to be running smoothly. The food was good but nothing I can’t get anywhere else with better service. We were given a free cotton candy to make up for the wait. That was a lot of fun and my granddaughter enjoyed that. Maybe if you’re having a slow day you should inform your customers instead of making them sit and sit and sit. Oh and sit and sit and sit.

Great food and service. We have been several times and will be going back in the future.

We had a great time and the service was fantastic!

The fillet steak was cooked okay, but was very tough and chewy. They did not have a good wine list. The place was very noisy and not good for a 'date' night

The restaurant was nice and it’s probably a fun place but we were seated where we couldn’t see the fun part. The specialty potatoes came out cold although I must say our server did everything he could to resolve the problem. The portion sizes were large. We may return but not for a while.

Great food and great service! This is a very noisy place, bar like atmosphere. Probably a little to noisy for small children on a Saturday night, as there were several babies crying while we were eating. Great place for adults though!

Food was very good, but portions were too big. We sat at the bar to wait for our table, but the noise level was too loud to hear when our name was called. Initially the drink service was very slow because the bartender was helping with dinner service; it got a bit better, but was still slow for the number of patrons in the restaurant (especially prior to a concert at the arena next door). Overall, it was pretty good. Bartender was very polite and attentive once crowd began to thin out.

Restaurant was busy. Service was poor and slow! Food was ok. They needed more staff and quicker service.

Our waiter was outstanding....the kind of person who makes it look easy despite the chaotic atmosphere.

Know if you go here on a night of an event at the Arena, they only offer a limited menu, so we were disappointed as the items on the online menu that lured us weren't available the night we were there.

Fortunately we had made the Open Table reservation, as the line to get in at 5:00 was very long and we never would have made the show if we needed to wait. The service was extremely slow and they seemed severely understaffed. They had kitchen staff (wearing gloves) delivering food. Our table was a hi-top near smaller bar area (across from mechanical bull pit) and all of those tables were being served by same person who was acting as the bartender.

I had wanted a filet mignon, but it was not available that night. The server said that the house cut was tender and similar to a sirloin. It was not at all tender, like a filet but at least it was cooked correctly. There wasn't much of a choice of sides (large selection online) either - so entrees served with steamed vegs (broccoli, cauliflower, squash) and choice of garlic mashed potatoes, fries or sweet potato fries. The mashed potatoes were good, but never saw the server to ask for butter for the potatoes. My friend ordered the lemon herb chicken well done, but it arrived not cooked to her liking. But since we didn't see our/any server to try to send it back and worried about how long it would take to get it if we did, she ate it as is. It was a huge portion, 3 breast halves and she said it was pretty good.

It is very noisy and that was without any bull riding action. If I am in the area, I might be tempted to give them another try when there isn't an event and I can actually order what I prefer. But there are so many other restaurants within walking distance of the Arena, it's not on the top of my list.

Apparently other restaurants also do limited menus when Arena events, but feel they should post it on their website and certainly outside where they post their menus.

Huge portions great service. Would definitely go back

Had a reservation for 4:15. Arrived at 4:05 and was told we had to wait until 4:15 - I get it...okay. But when there are 8 open tables in view, seemed a little strange. 4:15 comes and the hostesses seem lost, avoid eye contact, and finally seat us at 4:18. Event starts at 6, we should be good...

Sit at the table and it’s literally stickier than double sided tape. Absolutely disgusting. I’ll admit, I didn’t want to deal with the hostesses again so we lathered up with purell and went with it. Server comes - and she’s great. Sucks that she works at a place that makes her look bad.

We order drinks and they’re out of my first two choices - lovely. 15 minutes later the drinks arrive and we order food at 4:40. We patiently wait until 5:10...attempting to have a conversation with everyone over the mainstream country and pop music blaring at at least 80-90db. Eventually we gave up and sat there waiting for our food. Server comes at 5:13 saying we’re up next. Meanwhile, a patron gets on the mechanical bull and face plants immediately. 5:35 our food arrives. The small salad could feed a third world country - absolutely ridiculous. My burger was cooked perfectly pink (which was a nice touch), but the meat was bland and seemingly unseasoned. Par for the course for the experience. We pay and make it to our event with 10 minutes to spare.

Overall, our server was fantastic and pretty damn good at delivering bad news - again, unfortunate. I had a bad experience and won’t be returning for a second chance. I sincerely hope this is an anomaly and you have a better experience, should you choose to “take the bull by the horns.”

We waited about 15 mins after our reservation to be seated. Not terrible but it seemed it was due to staff being unorganized and nonchalant . Service would have received 5 stars if it was based on her efforts alone. She was wonderful even when the kitchen was extremely slow getting our food and getting almost all of our orders incorrect. Food was also Not cooked properly. Chicken was tough, salad drenched fries instead of tots etc. We gave ourselves more than enough time to eat and get to our event.. we barely made it. We had been there an hour and still no food. People were leaving left and right due to poor service I’d imagine. Management really needed to step up and get the train back on the rails. Cannot say we’ll back for sure. Super disappointed for the money we spent.

Great Service

Food was ok at best

Had Ribeye

Very dry

Enjoyed the food was more than enough for all of us. Great atmosphere.

I had the large Salmon which came out the size of a post it note for $25.00. My wife had Mac and Cheese which was cold and dry my sister had shrimp which were like pieces of rubber. The sound was so loud you couldn't hear yourself think.

We will never go back there

Underwhelmed would be the best way to describe it. For a chop house, the Ribeye was lacking flavor and was certainly not a very good cut of meat. The rest of the meal was OK, but nothing special.

We went for dinner on a Saturday evening. We were greeted by an extremely friendly host and seated immediately and greeted by our server immediately. The food was delivered promptly. Servings were extremely generous. I think all of us had doggie bags to take home. The restaurant is situated on a pedestrian mall with lots of other restaurants and interesting shops.
I will definitely return in the near future!

AMAZING!!! Our server was so friendly and on top of it!! Just an all around great dinner. Will definitely go back again

We used this app to reserve a table for 2 at 3:00 p.m. on Saturday. When we arrived we were seated right away. We went early due to a Rattler's game that we were attending in the arena. There were only 2-3 people waiting tables and it became quite busy the longer we were there. I heard our waitress say that they weren't expecting additional help until 4:00 p.m. The few people that were there ROCKED! Our waitress Kaylee was AMAZING! She waited on numerous tables alone and took everyone's order without writing down a thing. The food was great and amazingly came out in a reasonable amount of time. We will return!

It is a very fun place to celebrate. We took our daughter here for her 21st. Watching people ride the bull is just a cherry on top. Kalyee our waiteress was awesome. One of the best servers I have ever had.

We were fortunate enough to arrive at a time when they were not busy yet. Our server was attentive and engaged. Timely service, large portions, well prepared, prices as expected. Definitely one of the better choices for a good dining experience at Westgate.

Awesome food... great staff

We had a great experience! Kyle, Alex, and Heather were amazing servers. Kyle rocked the bar! He was friendly and attentive. When we moved to our table, Heather and Alex took up the baton and things continued to be great! The drinks were fantastic and the food was tasty! I was so glad my mother-in-law took me there and I plan to go back when I visit again.

Didn't like the fact that birds were flying in and out of the restaurant. If you put an air curtain and some short plastic strips to flutter in the wind it would detour them.

Our family enjoyed a great Father’s Day dinner. Many options. Great appetizers and alcoholic drinks! Large portions. Be careful riding the bull. Hard surface when you’re bucked off.

It was hot inside the restaurant