Ruth's Chris Steak House - Wailea
My family and I are big fans of Ruth’s Chris. We ate at this same location just 3 weeks ago and had a very good meal. Last night it was below good and close to bad.
Salads were not up to standard, soup was delivered cold and sent back. Our 2 Tomahawk steaks were not only chewy but also without good seasoning and flavor. French fries were soggy. Cream spinach was the only thing good.
We vacillated over 2 different restaurants to eat at last night and my son said let’s go to Ruth’s, “they never miss!” Last night they missed badly.
Steaks not cooked correctly. Took one of ours back to kitchen and brought it back overcooked. All tables near us needed to be cleaned...no one clearing tables. Food in general was not good. Not a good experience especially for the price.
We have sampled 5 high end Wailea restaurants and can’t really recommend Ruth’s Chris. Service was great. We ordered the 8 oz filet and mine was overcooked. They replaced it quickly but the steaks were not mainland quality. And being Maui they are expensive. Maui may not be a place to order steak.
We eat at the Ruth’s Chris a few times a year because the food is fantastic and so is the service. We get the small seafood tower, Chilean sea bass, cowboy steak and roasted brussel sprouts. Every so often my husband will order lamb, which he enjoys.
Great service, good food an enjoyable Valentines Day evening. Management suggested a wine bottle for us to try and it was great, very smooth and good. Our waiter suggested menu items that we selected and appetizers were also very tasty. Very enjoyable time at Ruth Chris Wailea. Mahalo
Everything was awesome!! Our server Steve, is the best!! Food was amazing! Had a perfect Valentine's day dinner!
Our Anniversary dinner with friends was exceptional. Food was excellent and our server Steve took great care of us. Being handed a red rose at the end of the meal was a very pleasant surprise. Ruth’s Chris never disappoints.
Server Matt and the Manager were very attentive, even went above expectations... we went twice during our 9 day holiday in Wailea! Food was the quality we expect from Ruth’s.
Our server Steve was awesome. Had finally tried the seafood tower, crab legs were small but it was still good. Wife had the rib eye and I had the steak and lobster. Both were awesome. Thanks Wendy.!!!!:)
Excellent service by Steve and the other server. Manager checked a couple times to ensure we were well taken care of. Highly recommend!
The day before Valentines Day....made the Rez at 5:30p figuring that we would be served by about 5:45-6:00p....perfect.
Everything was great....service, food, ambiance. Consistent with our last visit there.
Wow! Is all I can say!
We went for our anniversary and the food and service were spectacular. We split a carpaccio and a surf and turf and every bit of it was fantastic. We have gone to RC for years but this visit was far and away the best!
We generally go to Ruth’s Chris on our anniversary. It’s alway excellent food and service. It’s pricey and we just go there for special occasions, but for those, it’s worth it to us.
As a Montana boy, I was born and raised with steak & potatoes. There are many, many restaurants in Montana that serve a better steak than this place. Maybe it’s because it’s Hawaii & fish is the big thing there. I have been to Ruth’s Chris in Scottsdale & Fleming’s, a similar upscale steak house in Arizona & California & they were much better than this location. The worst meal we had in 7 days in Maui.
Thank you for your candid review. We strive for the highest brand standards in terms of quality, service and atmosphere. We would welcome the opportunity to earn back your business. Please send your contact information, including a phone number, to us as a private message so we may speak to you directly. Thank you!
Excellent food and service as always.
Delicious, large portions.
Was great. Brought a nice complimentary dessert for my husbands birthday.
As always the food is done to perfection,especially the steaks. The service is impeccable.
The service was wonderful, but one out of four steaks was over cooked. We should have sent it back.
We’ve never experienced anything but outstanding food and outstanding service here.
Dave our server was excellent. Great dinnet
OUR EXPERIENCE FROM START TO FINISH WAS WONDERFUL. OUR WAITER, OLIVIER, WAS CHARMING AND ALWAYS THERE WHEN WE NEEDED HIM.. BRUCE, THE MANAGER, VISITED THE TABLE A COUPLE OF TIMES TO CHECK ON THINGS. WE HAD A RIB EYE AND TWO FILETS, THE MASHED POTATOES, CAPRESE SALAD FOR DINNER. EVERYTHING PERFECTLY PREPARED AND DELICIOUS. FOR DESSERT, WE HAD THE CREME BRÛLÉE, BIRTHDAY STRAWBERRIES, THE APPLE PIE A LA MODE, AND THE LAVA CAKE WITH CHOCOLATE MOUSSE...PERFECTION! I WOULD HAPPILY RETURN AT THE DROP OF A HAT.
steaks are always cooked to perfection. sides are generous.
I would give a 2 to the hostess. she seated others before us that came in after us and we were on time for our reservation.
Love the staff, food and ambiance.
Outstanding service and food for my birthday celebration.
Ruth’s Chris is one of my all time favorite restaurants to dine at. We got together with friends and family to celebrate my fiancé’s birthday. The ribeye with blue cheese crumbs is a must try. Service as usual is above and beyond. Rick was amazing.
I have gone to many Ruth' Chris and this was just a flat out miss for them in Wailea. Our party of 6 had three steaks come to the table cold and the plate was easy to touch and grab, certainly not the experience Ruth's is known for. The plate is supposed to be sizzling and the steak very hot. The manager did take care of it and comp. our bill of $100 which was certainly appreciated. Very excellent manager and very personable offered to buy us a dessert as well.
Our goal is to provide the best food and service to all of our guests, each time they visit. Thank you for your comments, as they help us to improve. We are glad to hear our team stepped in to make things better, and we truly hope to have the chance to serve you again soon.
We come to Maui four times a year and always go for dinner at Ruth’s. This has been over the past ten years. We are lucky enough to have Steve as our waiter as well as Brian Shelton. Best service and the food is always top notch! Mahalo!
Waitstaff was fabulous as was the food!!! Love the ice cream pie!!!!
Delicious steaks every time
One of my favorite meals from our trip. Food and service excellent as always
Bartender stated her signature drink was a old-fashioned. It came with so much ice there was barely any room for alcohol.
When I question the drink he simply took the drink back to the bar dumped out the ice and returned it 2/3 full. This set the tone for an overall bad experience
Thank you for taking the time to share your comments. We always want your cocktail to be perfect so you can focus on enjoying your experience. So that we can learn more, please reply to us with your contact information and a phone number, so that we can speak with you directly. Thank you!
My wife had terrible crab cakes. She tasted 1 of 3 and sent them back. Mash potatoes were below average, and filet cut was okay. They ended up not charging for the crab cakes.
Steve was a breath of fresh air. He rocks!!!
It is totally not a place for the person who knows average good food
Excellent service, great food, and wonderful ambiance as usual. Maybe the restroom should be made more modern and elegant, the place would be perfect.
I made these reservations months ago in anticipation of our trip to Maui. My sons skipped lunch that day because they were so looking forward to enjoying a wonderful meal at Ruth’s Chris. We checked in at our reservation time of 8pm and were told we had to wait because a table was not available yet. At 8:15 our party of 5 was led to a booth that seated 4. My sons are 6’5” and 6’3”, my daughter is 6’0” and my husband, 6’2”. They shoved a chair at the end of the booth and told us it was now a table for 5. We then noticed that there was a large amount of discarded food under the table and an empty bottle of champagne on ice at the table as well. The hostess came over to us and spouted “What’s the problem?” to us as I was trying to steer my kids away from the table without stepping in the old food all over the floor. She then told us to go back up front as there were no tables available to accommodate our family. We have been loyal Ruth’s Chris customers for years and years and we were never so dissatisfied with the level of customer service and professionalism displayed at this location. I also witnessed the hostess turn away customer after customer with the nastiest voice that they were booked when people tried to come in without a reservation. We ended up leaving at 8:35 because they still had us waiting up front. We will never ever be returning to this location again. It was nothing short of disgusting in terms of their behavior trying to honor our reservation as well of the cleanliness of the restaurant. The owner of this restaurant should clean house and start again to try to earn their reputation back as a high end steakhouse.
We want all guests to be welcomed warmly and we truly apologize if this was not the case. Would you please reply directly with your contact information, including a phone number? We would like to learn more so we can improve and would like the opportunity to make things right!
Aloha, We live in Kihei however this was our first experience at Ruth's Chris. The staff was fantastic, Jarod was our server and was outstanding. We were there Saturday night the 28th, at 7:15 pm. I would imagine that is one of the busiest evenings and seatings of the season. Though our experience was great, there was a family table in the back that we were near and frankly they were not lovely. Loud and inconsiderate. I have a hospitality back ground and observed how this table was treating the staff and the manager. They were ordering large rounds of drinks each time, which did put the bar behind, slightly..slightly.. if anyone has ever been in the weeds before, they could sympathize. This table and a couple of tables surrounding it could not. I saw the staff running to care for them and everyone else and the poor manager Bruce was wonderful to us and everyone I saw him interact with. However the table in the back seemed to feel they were the only table in the place. Bruce did a great job trying to placate these folks for everyone else's enjoyment. Overall, a great experience and I think people take time to complain and not compliment even when everything doesn't go perfectly. I wouldn't want Bruce's job, someone give him a hug! AND we will be back!
Loud restaurant. There was a large group in our area which negatively impacted our service.
I chose Ruth’s Chris for my wife’s 40th Birthday and we loved it. The food was amazing and the wait staff were so attentive.