All of us have been to Ruth’s Chris for dinner, two of us at this location and the third member of our party in Phoenix. We all agreed that on this occasion, the usual high standards and quality were absent. There were several servers, each of whom told us what responsibilities they had. Our food arrived but one of the side dishes was missing. We mentioned it to several of the serving staff and finally it arrived. The server who delivered it had an excuse for the delay, which we didn’t quite understand. Overall the food was OK, but the team approach by the serving staff was a failure. It didn’t appear that there was any communication between them. Two of us were at this restaurant last spring. We had a very pleasant lady serve us, and everything was at the standard we expected.
We were looking forward to a nice relaxing evening at dinner and understood that so would many others. We were taken to a back room where there were another 7-8 tables, all occupied. What ensued was an evening of listening to several of the tables answer their mobile phones and start loud conversations. One table of four was especially bad with his ring tone set like the old dial tones, at maximum ring sound. The food quality was also not up to standards with the lobster tail undercooked and the strip steak was not as tender as a good steak house should provide. I'm sure I was more critical of the food because of the phone issue but a night out reflects experiences in all areas. We spoke with the maitre de' on our way out and mentioned the phone issues and he said they could do nothing about people who wanted to use their phones. Being a "foodie" that has entertained globally for years, I know this is not true but reflects choice on the part of the restaurant. It appears that Ruth's Chris has made a choice that does not reflect the dining experience of the top restaurants. Neither the experience or the food reflected value or the money paid. If you wish to portray menu and dining etiquette expectations as a cornerstone, this was not done. Where we were, it appeared there was acceptance of behavior associated with someone being raised by wolves.
Valentines dinner!! Very busy!! Food was delicious and drinks refreshing!! Waiter was great very helpful!! Place was very busy but very nice environment!! Thanks for an awesome experience
Like a cafeteria dining, very noisy , very high prices with little value. Not for " Special " night out, you are jammed right next to other tables
Janelle our waitress was great!
Fabulous service and, as always, spectacular Ruth's Chris quality. Thank you for making my birthday celebration so special! :)
This is a very good steak restaurant with excellent food selections. We have dined here in the past and were aware that one of the restaurants food features is that butter features heavily in meat preparation. If you don't take action when ordering, your meat will arrive swimming in butter, which we don't find too appetizing. Our food was delivered as ordered and, overall, it was a very good experience.
Went to dinner for a Friends Birthday. Steaks were not as good as usual. Kind of a gamy taste and 3 out of 4 were over cooked. Just not up to par with the prices they charge. The service was very good and they did little things for the Birthday Girl.