Delivery of food order poor- appetizer came out with salads- salads not fresh- appetizer shrimp thrown on a plate not cold
Steaks not cooked as requested- very late delivery to table- unusual amount of time to prepare and deliver
It was my Birthday- banana cheese cake and old stale ice cream delivered
Of the 30 plus Ruth Chris restaurants we dined at across the USA - this 200.00 meal fell way short of quality and service.
We demand a gift card.
I ordered medium plus but the middle of my fillet was rare. Oh well.
This was by far the worst dining experience we ever had at Ruth Chris.The service wa terrible and food delivered piece meal. In fairness the server indicated that the kitchen was understaffed. We have been to Ruth Chris all over the United States and as far away as Hawaii and by far this is the worst Ruth Chris. If you want to wait over 2 hours and get poor service and less then acceptable food and go here.
This is a lovely setting on the Riverwalk; the staff courteous and the service good. However, our VERY pricey food was most disappointing. Steaks were bland, broccoli was soggy, and garlic mashed potatoes were nothing particularly special, and for the price they should have been. This is my second disappointing experience at a Ruth's Chris and I will not be back. (fool me once...)
There used to be one in Kansas City, where we live, and it was very good back in the day but seemed to go downhill; it eventually closed, most likely due to better competition. Was hoping that we would find the original quality maintained here, but that was not the case. The convention center directly next door undoubtedly keeps it in business. Don't bother with Ruth's Chris; you can do better.
We arrived 30 min early for a 6:15 reservation and were seated early. We ordered quite quickly. The appetizer came right out and was nice. Dinner however..... didn’t arrive til 7:30 pm after asking multiple time for it as we had a game to attend at 8. Waitress tried hard and was apologetic saying things were just backed up. My husbands steak arrive raw and was sent back. Really sad as it was a beautiful cut of bone in filet. The crab cake that was to accompany it was the size of a golf,ball and the Brussels sprouts were cold. Thankfully he ate some appetizer. Fortunately they removed the steak from the bill. My sea bass was over salty and very very fishy. The sweet potatoe cubes under it were cold.
We eat at Ruth’s CHRIS in honolulu often and have a great experience every time. San Antonio’s, however, was a terrible experience. We will not return and I don’t recommend people go there in busy weekends as they can’t handle the load.
Fun atmosphere for ncaa championship
Staff seemed overwhelmed
Final Four with my son.
The Easter Brunch Buffet was delicious! Our waiter Leopold was Great! Although, I felt like the restaurant was a little understaffed. The salad & dessert bar were a little messy. Other than that we had a delightful lunch!
Easter - buffet style dining - food was great, but service was a bit lacking. Nothing horrible, just what comes along with your typical holiday dinners. Lots of people, servers seemed a bit overwhelmed.
We were are at Ruth Chris three times over three days. Two times for breakfast. Once for dinner. We were disappointed that they do not offer egg whites with their Buffett. The general Buffett was average. There Easter Buffett was much better with more selection. Dinner was good but we had to wait forever to be served. The noise level was almost to the point of not being able to stay in the room. You could not hear others speak. I know they were busy but for the standard that Ruth Chris claims to have, and the prices these types of issues should not occur.
Restaurant was not clean. Top of coffee pot was dirty. Plates and silverware were dirty. It was Easter Brunch. Server said it was the restaurant's first brunch. Food selection was good. We expect great things from Ruth's Chris and are willing to pay for it, but this was not a great experience.
Horrible attention by hostess, did not want to receive us even when we reserved by open table because there where a lot a people at bar for a basketball game. Had to ask for manager and they put us in a table next to restrooms even if place was half empty. Only stayed because kids where very hungry.
Very noisy and service was slow
Fantastic service! Food was prepared perfectly. Will be back.
Worst Drinks ever!! I don't understand how such a top rated restaurant on the San Antonio River Walk can't make a decent margarita. My Husband ordered a regular margarita on the rock and I ordered one off the specialty drink menu the "Rosarita" Save your money and go to The Palm for Amazing drinks.
Steak was not good quality
Great Lunch and couldn't be anything wrong with food choice
An amazing experience. We had a very minor issue with the appetizers, (lobster bisque) not being hot enough. But they quickly rectified it and brought out fresh hot dishes. Our server, Brock was on point, and very patient on getting the orders correct within our party. I recommend this restaurant off you want a great meal and a good time.
Wonderful food and service. Staff is very friendly and prompt with service
Wonderful dinner! The lamb chops were excellent! Our server was knowledgeable, cordial, and attentive. My only complaint is that our table was very dark. We needed our phone flashlights to read the menu. Also I had trouble seeing my chips to cut them. We were in the back corner which seemed particularly dark.
The only thing worse than the service (over an hour’s wait) was the manager’s attitude.
Overall, a wonderful evening. We truly enjoyed dining experience with Ruth Chris.
Ruth's Chris was a great night out with friends and family. We added two people at the last minute and they were very accomodating. The only complaint is the difficulty with parking and getting inside the hotel to get to dinner. Traffic was atrocious and the parking was just as bad. We did not let that spoil the night. Our waitress was wonderfully patient and kind and there were no mistakes. We were a party of 12 and everyone walked away with a smile!
Wait wasn’t long as we had a reservation. Waiter was super nice and professional. Appetizers came out quickly but main meal took forever and one of the steaks was over cooked. Side dishes were excellent as well as dessert. No music playing so ambiance was definitely a little off. Waiter’s attitude made up for mishaps and overall was enjoyable.
Our first visit. Not sure it measured up to the hype, but it was quite good. Steak was tender and delicious. The server seemed a bit disinterested. The next night we visited a local spot that provided a more intimate experience. I would choose the small venue over the "name brand" but both were enjoyable.
They were very busy. We had to ask for everything twice, and they didn’t have the menu item I wanted.
Valentines Dinner while in San Antonio for a conference. Of course easy access from the convention center and consistent with other Ruth’s Chris restaurants.
The cuisine at Ruth Chris was beautiful and scrumptious, with much ambiance. Our waiter Nicholas was phenomenal! There was one discrepancy. The message on the Valentine Special menu communicating the price was $89-99 per person was VERY, VERY small and we did NOT notice it whatsoever. We thought that the $99 was for two people. Thus, there was confusion upon payment for the bill. Ethan, the Manager did talk to us, and explained, mentioning the small print, however, in a rather curt manner. I called him over a while later and expressed my displeasure, mixed with compliments regarding the meal. He was apologetic, and stated that he was misunderstood. We returned for brunch throughout our stay. I would say that Ruth Chris should be certain that stipulations about a meal are presented in bold, clear print from now on! Thank you.
Very romantic, perfect for a date night or special occasion. We were pleased with every bite, and the service was outstanding. Thank you.
Amazing place... the food was excellent and the service was great!
Birthday dinner ! It was a great experience! Will return !
We took our nephew to Ruth’s to celebrate his graduation from the Air Force basic training, excellent location on the Riverwalk in San Antonio. Restaurant was excellent and a nice atmosphere. Food and service was superb as expected! The beef filets were awesome, my mouth is watering just thinking back on the meal! Great place to celebrate life’s precious moments with family.
Perfect restaurant and delicious food (steak of course!) for a special occasion. Our waiter/bartender in the bar area was friendly and knowledgeable about the menu. Great service!
We were very disappointed with our dining experience. We picked Ruth's Chris because of their consistent food quality and service. We were disappointed with both at this location. Would not go back to this location.
Great food, great service. Good location. The only problem is that it gets loud when there are a lot of people in there, making conversation difficult.
Steaks were cooked perfectly. Irene made several great recommendations. Great location at Grand Hyatt at Riverwalk.
The service was very slow the server was rude food was fantastic as always
We had a reservation for 7:15
We arrived earlier, around 6:30 we let the hostess know that we were ready, she told me that I had to wait for my time.
We decide to go to the bar and order some drinks
We got seated at 7:30
Then everything was kind of late
The kitchen was very slow
Great place to eat with customers, they will love it. Our server was a little overloaded which made for slower service than normal. Besides that, it was a good dinner and we would go back for sure.