Ruth's Chris Steak House - River Walk

4.3
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821 Reviews
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$31 to $50
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Steakhouse
Ruth's Chris Steak House, River Walk is located in the Grand Hyatt hotel.
Sizzling morning, noon and night, with a delicious breakfast offered from 7:00AM daily. Enjoy an a la carte breakfast menu as well as an expansive Breakfast Buffet.
Lunch is available daily with a full menu including a Prime Burger and sliced tenderloin sandwich.
Enjoy dinner in the upscale dining room or on the patio and enjoy a range of entrees from the finest USDA prime steaks to the freshest seafood and poultry, side dishes, unforgettable desserts and an award winning wine list.
Private dining rooms available for groups of 10-200.
What 821 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.3based on recent ratings
4.4
food
4.3
service
4.3
ambience
4.0
value
Noise · Moderate
71% of people would recommend it to a friend
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OT
San Antonio
5 reviews
Dined on December 1, 2019
Overall3food2service1ambience3

Service was poor. Raylee was our server and he was basically absent the whole time. We understand when it’s busy that we wouldn’t get much face time but as it died down he focused more on a bigger table and we basically felt abandoned. We spent 2 hours here. It took 30+ min to even get an order in which he had to come back and retake. Another 30 minutes waiting for anything to come to the table. An hour in we finally got a salad no thanks to our server. A man named JayR came to the rescue. He was immediately attentive despite being busy resetting tables. He asked how we were. Took new drink orders. Brought us bread in under a min after we talked to him. Refilled our water. He took care of us in a span of a few min that any service we received the entire night. The waiter only became attentive when it became about the bill which would of course include a tip. I’m not about that. It was the worst service I’ve ever received. If anything JayR deserves recognition for his outstanding service, his charisma and the fact that he showed he cared about us despite us not being his table.

ME
San Antonio
1 review
Dined on December 1, 2019
Overall1food3service1ambience2

I made reservations on line and called the restaurant to make sure the reservation was confirmed. I reserved a window table for 5 guest. We were celebrating my 59th birthday. We got there at the 7:45pm reservation time. The table was not ready and they gave away our window seat. They directed us to the bar and the bartender was not friendly and took his good ole time getting us drinks an d beverages. We waited at the bar for 30 minutes and my wife had to go talk to the hostess to remind her that we were sitting at the bar. We finally sat down and the waiter came over and took our order. The food took a long time and they ran out of several items. My son and my wife’s meat were way over cooked. We had to wait another 30 minutes for their food. The dinner disaster took about 3 hours in duration. The manager never apologized or said anything to help our dining experience. It did not look busy and this was on December 1, 2019.

We have been to many really great steakhouses including Ruth’s Chris all over the world. This one is RAN VERY POORLY, and they don’t deserve the customer’s money for the terrible experience we went through. They need an overhaul in management and staff.

RG
San Antonio
5 reviews
Dined on November 30, 2019
Overall4food4service5ambience3

Anniversary dinner. Friendly staff but food and drinks were not up to their standards. The salads had too much dressing- should have been served on the side. Au gratin potatoes slightly undercooked, fillet a little over cooked. Not a great experience for the price.

OT
1 review
Dined on November 28, 2019
Overall5food5service5ambience5

Road trip to Texas for thanksgiving with Ruth’s Chris as our thanksgiving dinner. Perfect steak. Best we’ve ever had.

C
New York Area
1 review
Dined on November 28, 2019
Overall3food3service3ambience3

2 1/2 hrs to eat a lunch was just way too long.

I would pick another location in San Antonio next time.

OT
San Antonio
3 reviews
Dined on November 24, 2019
Overall5food5service5ambience5

Great happy hour menu.. burger is huge and staff is always on point

CG
1 review
Dined on November 23, 2019
Overall1food3service1ambience1

We were celebrating our anniversary and thought this would be a good place to do so. Boy were we wrong! The restaurant I located inside a Hyatt Hotel in the basement! You walk past the bar to the dining area. Our waiter was a young inexperienced waiter. We had to ask for napkins as we had none. The bread came after our meal was halfway done. To top it off, the waiter knocked my water glass and got my shoe wet while breaking the wine glass. We wont be coming back!

DI
San Antonio
10 reviews
Dined on November 22, 2019
Overall3food5service4ambience2

My husband and I celebrated our 22nd wedding anniversary here. The food was seriously so flavorful with every course. The osso bucco ravioli appetizer was amazing. Our salads were crunchy and tasty. My husband had an Ahi Tuna Steak with stuffed lobster tail and enjoyed it with the sauces provided and I got a bone in filet mignon was filled with flavor. Our deserts were fantastic as well.

I was however surprised by the ambience. It didn't feel like a swanky steak house for the dollars the meal cost. It was noisy, no booths and a light above was literally blinding me every time I had to look up from the table.

Our service was very good, although a little slow with the water fill. I would go back here on a less romantic event and grab a delicious meal again. I just wouldn't go for a romantic dinner. There are too many other high end steak houses here with better ambience for that experience.

GJ
Denver
6 reviews
Dined on November 22, 2019
Overall3food5service2ambience4

Shaun was our server and after taking our order did not see him for awhile after we were done eating. Our plates sat emptying and did not clear them off. The guy who packages our food was awesome. Sorry did not catch his name.

OT
San Antonio
4 reviews
Dined on November 16, 2019
Overall5food5service5ambience5

Our server Jason was great! His birthday is coming up we learned since it was my friend's birthday! I hope Ruth's rewards him on his birthday for a job well done! Great service, the lunch prix fixe menu was delicious! We will be back for sure!!!

SD
Sacramento
3 reviews
Dined on November 14, 2019
Overall5food5service5ambience5

This was a special occasion. My 25th anniversary dinner & we were able to celebrate a nephew's college graduation. We had a great time.

ED
New York Area
2 reviews
Dined on November 13, 2019
Overall5food5service5ambience5

Michael was a great server and was able to keep up with the seat changes and immediately serve a guest who arrived much later than the rest of the group. The food, especially the market fish entree with the citrus butter, was delicious. And we loved the private room and how quiet that was.

FS
Orlando
1 review
Dined on November 9, 2019
Overall2food2service5ambience5

Lobster bisque had no flavor and the filete was a little dry

OT
Pittsburgh
16 reviews
Dined on November 6, 2019
Overall1food1service3ambience4

Our steak arrived before we were halfway thru our salad. They said they’d remake but I suspect it was “kept warm” while we finished our salads. Arrived at the table and certainly was NOT medium rare.

CA
San Antonio
1 review
Dined on November 2, 2019
Overall5food5service5ambience5

The waiter, Luis, was amazing. He went above and beyond for my 7 year aniversery.

OT
Los Angeles
21 reviews
Dined on October 27, 2019
Overall2food4service1ambience4

For the price short service people and helpers

OT
Dallas
1 review
Dined on October 26, 2019
Overall5food5service5ambience5

This restaurant made our anniversary perfect!

JM
Detroit
9 reviews
Dined on October 21, 2019
Overall5food5service5ambience5

Crabcake sandwiches with fries were excellent and a great value. Ability to sit outside was a plus. Service was attentive.

CG
London
4 reviews
Dined on October 18, 2019
Overall3food4service2ambience2

Service was a little too pushy, "Can i get you gentlemen anything else before you leave shortly?" !! Not how I would expect to close out a $225+ dinner for two. Just didn't have that authentic Ruth's Chris feel that I've experienced in several other locations.

OT
New England
4 reviews
Dined on October 18, 2019
Overall4food3service4ambience4

Meat was cooked perfectly but was a little too salty. The mashed potatoes were very smooth but had a strange taste to them and not enough flavor.

OT
Dallas
1 review
Dined on October 11, 2019
Overall5food5service5ambience5

Raquel was a great server and fun and friendly!

BD
San Antonio
22 reviews
Dined on October 8, 2019
Overall2food2service2ambience3

Well.. this is not up to Ruth’s Chris standards. We had a large group of 11. Problem number one, the table was cramped. There was plenty of room in the restaurant yet they chose to sit us next to the kitchen. Table for 8 made into a table for 11. Again, there were plenty of open tables. They could have easily made us more comfortable. Problem number two, the waiter was trying his best to up charge everything. One of our guests wanted a regular gin and tonic, “Bombay is fine she said”. He said he was bringing Hendrix Gin. Next he offered 2 seafood towers. We said no we don’t want that we’d like the Calamari please. He promptly offered to ADD it to the seafood tower, “yes we can add calamari to the seafood tower”, and wrote it down. Again we said no please, just the calamari. When he brought the wine, 4 people were having wine, he filled my glass up like a Diet Coke, to the rim. I stopped him and asked that he fill the glasses at the appropriate level for wine. He said he will bring another bottle. That’s a NO, we only need one. One bottle should be fine for 4 of us. We don’t drink that much. The food. Several people ordered steaks medium rare, all steaks were well done. Is this Longhorn Steakhouse? They’d probably do a better job. 3 people ordered baked potatoes, all were so under cooked that they could not be eaten. We asked for mashed potatoes to substitute. They never came. Now I understand why there was so much room in the restaurant. If you’re with a large group watch the waiters, they’ll upcharge on anything they can. They have a long way to go to be up to Ruth’s Chris standard. We won’t return.

OT
San Antonio
1 review
Dined on September 28, 2019
Overall3food1service3ambience1

Not your typical Ruth Chris, ambiance is just like a hotel restaurant. Service and management very unresponsive. All of our steaks were over cooked. 1 sent back and it came back cooked worse. No one seemed to care, including manager. Never again will I come at to this location. Concord only! which had amazing service and ambiance.

OG
San Antonio
2 reviews
Dined on September 27, 2019
Overall5food5service5ambience5

Excellent!

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OT
Orange County
2 reviews
Dined on September 21, 2019
Overall1food1service1ambience2

Service was terrible. Couldn’t find someone to help us at all. Had a filet full of fat. Lobster Mac runny. Asked for water took 20’minutes. Bread came out with the main meal not at the beginning. Just not a good experiences at all

OT
1 review
Dined on September 17, 2019
Overall5food5service4ambience4

Quite loud and difficult to discuss in casual voice level.

OT
1 review
Dined on September 14, 2019
Overall5food5service5ambience4

Fabulous food, great attentive staff. Highly recommendable.

OT
Houston
1 review
Dined on September 8, 2019
Overall5food5service5ambience4

The server was fantastic.. it’s a little noisy where we were seated. The food was absolutely delicious.. ambiance was nice.. price
was a bit pricy.. overall The Who experiences was delightful and we are going to visit again.. and the restaurant is worth recommending to friends and family.

OT
San Antonio
1 review
Dined on September 2, 2019
Overall5food5service5ambience5

Great experience!!!

OT
1 review
Dined on September 1, 2019
Overall4food5service5ambience5

Food was delicious! Attentive service and lovely atmosphere

MM
1 review
Dined on August 31, 2019
Overall4food4service1ambience4

Service was terrible. We had to wait for water, food, dessert and bill.

DS
San Antonio
2 reviews
Dined on August 25, 2019
Overall5food5service5ambience5

Phenomenal customer service and great food. Truly enjoyed the environment and meal.

S
1 review
Dined on August 20, 2019
Overall3food5service3ambience3

The hamburger was heavenly and quite ample. Couldn't figure out why service was so slow, since the place was not very full. Servers were pleasant when you got to interact with them.

OT
Anchorage
4 reviews
Dined on August 16, 2019
Overall4food5service5ambience4

It’s hard to have a bad meal at a Ruth’s Chris Steakhouse.

OT
1 review
Dined on August 15, 2019
Overall5food5service5ambience5

Staff was great & super nice and food was amazing!

OT
Las Vegas
2 reviews
Dined on August 14, 2019
Overall5food5service5ambience5

Steaks were good and properly cooked. Service was right on par.

KK
1 review
Dined on August 6, 2019
Overall5food5service5ambience5

Great food and atmosphere. Staff were very pleasant and made for a great dining experience.

B
New York Area
3 reviews
Dined on August 4, 2019
Overall4food5service5ambience4

Superb food and very well served but rather pricey.
The wine prices were too high...!
In general superb service.
I would go back but you should improve the European variety of wines
Specially the good Spanish wines which have the best Price/Quality relation

MG
1 review
Dined on August 3, 2019
Overall3food4service3ambience3

I thought the place was a little dirty for this class of restaurant. Interior decora needs cleaning. My appetizer plate had old food- not cleaned thoroughly. A few times I had to flag my waitress for a wine refill. She is pregnant so maybe that was the distraction. Overall the food was good. Flemmings or J Alexander are actually better. too bad they are not on the Riverwalk..

JA
Las Vegas
4 reviews
Dined on August 3, 2019
Overall5food5service5ambience5

Great experience from start to finish

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