Ruth's Chris Steak House - Pasadena

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1. OT

   OpenTable Diner

   Los Angeles

   1 review

   4.0

   1 review

   Dined 4 days ago

   overall4food5service5ambience2

   Lights were turned on before we were done with our meal. If you do not want diners in past a certain time, do not take 10:30PM reservations.

   Report
2. LC

   LorraineC

   Los Angeles

   12 reviews

   5.0

   12 reviews

   Dined 6 days ago

   overall5food5service5ambience5

   We have made celebrating Birthdays and our Wedding Anniversary at Ruth's Chris Steak House every year since it opened in Pasadena because its always a guaranteed excellent experience. Destiny was our server for my husband's birthday and our 22nd wedding anniversary this past Friday. She is so kind, professional and has such as great positive and accommodating spirit. Thank you Destiny for making this anniversary even more special.

   Report
3. OT

   OpenTable Diner

   Orange County

   1 review

   5.0

   1 review

   Dined 6 days ago

   overall5food5service5ambience5

   Loved the stuffed chick :)

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4. MR

   MariR

   Los Angeles

   2 reviews

   vip
   5.0

   2 reviews

   Dined 7 days ago

   overall5food5service5ambience5

   Perfection as always

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5. RL

   RobertL

   Los Angeles

   4 reviews

   5.0

   4 reviews

   Dined on May 19, 2022

   overall5food4service5ambience5

   The steak can be cooked better. I am only 90% satisfied.

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6. CH

   ChiakiH

   Los Angeles

   1 review

   3.0

   1 review

   Dined on May 18, 2022

   overall3food3service3ambience4

   Steak was not the best, arrived without sizzling better. Seems like it sat for a while.

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7. GR

   GregR

   Los Angeles

   20 reviews

   4.0

   20 reviews

   Dined on May 15, 2022

   overall4food4service5ambience3

   Fantastic as usual.. Service was amazing! Our server was so attentive and polite. Food was very good. The mashed potatoes tasted off though, not the first time but it happens. What I love about Ruth’s Chris is the overall consistency of their quality, service and atmosphere. The only thing that’s changed over the years is the clientele. It’s a bit more casual these days and not uncommon to see guests wearing t-shirts, shorts, even flip-flops in the formal dining areas. Keep in mind, this is So-Cal. All good with me .. it’s 2022. I personally like to get well dressed for a Saturday night out. I’m old school.

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8. E

   Elly2323

   Los Angeles

   1 review

   5.0

   1 review

   Dined on May 15, 2022

   overall5food4service3ambience3

   Every thing was good they just didn’t have la Perlina wine which is my favorite so we had to settle for something else

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9. B

   Bobfoodie

   Los Angeles

   40 reviews

   5.0

   40 reviews

   Dined on May 14, 2022

   overall5food5service5ambience5

   A total no-brainer: great service, great food, great ambience. Nothing is over-the-top but still manages to impress. I prefer to order any and all proteins to be prepared as "chef's choice" because if you can't trust their chef what the heck are ya doin' eating at their fine establishment? And this really is a fine establishment in every way. Hard to believe I have only been to a Ruth's Chris twice ever but plan on putting this in my repertoire! Keep up the great work!

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10. M

    Marina

    Los Angeles

    3 reviews

    3.0

    3 reviews

    Dined on May 14, 2022

    overall3food5service3ambience4

    Servers were great but it was slow/delayed. I'm guessing that there is a shortage of servers at the time we dined.

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11. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on May 14, 2022

    overall3food4service5ambience5

    It was okay. Service was excellent but the food was ugh

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12. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on May 13, 2022

    overall5food5service4ambience5

    Reasonable attention, excellent food, still pricey for the quality

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13. RR

    RoianaR

    Orange County

    3 reviews

    5.0

    3 reviews

    Dined on May 12, 2022

    overall5food5service5ambience5

    Love this place and their consistent level of quality.

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14. E

    Ecabrera66

    Los Angeles

    6 reviews

    5.0

    6 reviews

    Dined on May 12, 2022

    overall5food5service5ambience5

    Service was impeccable, made the evening pleasant.

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15. OT

    OpenTable Diner

    Las Vegas

    1 review

    5.0

    1 review

    Dined on May 11, 2022

    overall5food5service5ambience5

    Great food. Kenny, our waiter, was awesome with recommendations and overall service! We’ll be back soon

    Report
16. TL

    TamariL

    Exclusive

    6 reviews

    3.0

    6 reviews

    Dined on May 11, 2022

    overall3food3service3ambience4

    For starters, after being seated, i sat at the table for about 25 min with no introduction by the waiter. I finally got up and asked the hostess to find out why. A short while later, the hostess admitted to not notifying the wait staff that they had a new table but promised that she would comp items on our bill. Once the waiter finally arrived at the table, the acknowledged our wait and also mentioned that our tab would be taken care of for the inconvenience. I was understanding of the mishap and appreciated their attempt to fix the situation. We ordered our usual. We dine here fairly often and we are creatures of habit. We typically start off with drinks & apps, then follow with our main courses, then dessert. Service was fine for the duration of our meal but the taste of our food was sub par. Very unexpected and disappointing, as this is not our usual experience. When the bill arrives, ABSOLUTELY NOTHING had been comped. The cost of the check was not relevant at all. It was the fact that 2 members of the staff mentioned the same thing and yet it wasn’t done. When i brought it up to the waiter, he denied that he said that. I didn’t even waste my time asking the hostess about it or calling for a manager. We simply paid our bill in full and decided that we should take a break from this restaurant for a while. It sucks because i truly love Ruth’s Chris but i hate to witness a decline of a special place.

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17. OT

    OpenTable Diner

    Los Angeles

    1 review

    5.0

    1 review

    Dined on May 10, 2022

    overall5food5service5ambience5

    Good birthday experience for my boyfriend!

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18. c

    carmenw

    Los Angeles

    7 reviews

    4.0

    7 reviews

    Dined on May 8, 2022

    overall4food4service5ambience4

    Mothers Day

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19. KD

    KenichiD

    1 review

    5.0

    1 review

    Dined on May 8, 2022

    overall5food5service5ambience5

    Excellent customer service as always! Staff was very friendly!

    Report
20. RS

    RossS

    Central Texas

    4 reviews

    5.0

    4 reviews

    Dined on May 8, 2022

    overall5food5service4ambience5

    The server needs more training in sense that she did not bring the whole set for tea - my wife and I have to share with one spoon for our tea. We have to request a second serving of honey since the first one was not enough for one person. She also made a comment about some f our boxes to go that seems inappropriate

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21. OT

    OpenTable Diner

    San Diego

    3 reviews

    5.0

    3 reviews

    Dined on May 8, 2022

    overall5food5service5ambience5

    Cora was our server and she made the whole experience amazing! The whole staff was so so friendly!! Made my father’s birthday the best! And food delicious as usual!!

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22. TB

    TerryB

    Los Angeles

    2 reviews

    3.0

    2 reviews

    Dined on May 6, 2022

    overall3food3service5ambience4

    Ordered a ribeye steak and more than half of it was not eatable, all fat. The rest was average at best and over cooked. One person in party of four loved the T-Bone, the two petite filets were slightly overcooked but ok, one of the filets was with shrimp, the two shrimp cost $20, $10 for a shrimp is a bit excessive.

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23. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on May 6, 2022

    overall5food5service5ambience5

    Everything was nice. The food was great and the service was amazing.. they have really good drinks as well. I strongly recommend the classic lemon drop with a sugar rim

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24. HG

    HadsomuchfunGoDodgers

    Los Angeles

    18 reviews

    vip
    3.0

    18 reviews

    Dined on May 6, 2022

    overall3food2service2ambience5

    So again I gave it another try and unfortunately not impressed as always. My steak was overcooked my bubble water was never refilled the bottle was placed on the table and I refilled my own glass several times. I had to wait down servers to order. So I’m gonna give it a long thought before I go back.

    Report
25. OT

    OpenTable Diner

    Los Angeles

    1 review

    5.0

    1 review

    Dined on May 3, 2022

    overall5food5service5ambience5

    Small birthday gathering. Great service. Will return in the future.

    Report
26. O

    Owen

    Los Angeles

    3 reviews

    4.0

    3 reviews

    Dined on May 2, 2022

    overall4food5service4ambience3

    The space needs a little upgrade. Host took us through a back route rather than the main door to the dining room. Other than that, everyone was very friendly and helpful. The steak was perfectly cooked and seasoned.

    Report
27. k

    klay

    1 review

    1.0

    1 review

    Dined on May 1, 2022

    overall1food1service3ambience1

    This was the worst restaurant experience i have ever had, the food quality was 0/10 and there were people screaming in the restaurant the entire time i was trying to eat dinnner. i couldnt even talk to my friends it was so loud. the price was super high and the food was a NEGATIVE 1 out of 10. i would hope someone from ruths chris will reach out to me, or i will be forced to leave an extremely poor review on yelp.

    Ruth's Chris Steak House - PasadenaResponded on May 3, 2022

    klay thank you for your candid review. We hold ourselves to the highest brand standards for both food quality and service we wish we'd made a better impression. Your valuable feedback has been shared with the local team for review. We appreciate your feedback and hope to welcome you in again soon.

    Report
28. MM

    MenM

    Los Angeles

    4 reviews

    vip
    5.0

    4 reviews

    Dined on May 1, 2022

    overall5food5service5ambience5

    Love Cora and Katie as our server!!💗💗

    Report
29. DH

    DavidH

    Los Angeles

    1 review

    5.0

    1 review

    Dined on May 1, 2022

    overall5food5service5ambience4

    The food and service was excellent as always! The front patio (our choice) was very noisy however. I might elect to sit inside next time.

    Report
30. i

    isabeld

    Los Angeles

    1 review

    5.0

    1 review

    Dined on May 1, 2022

    overall5food5service5ambience5

    Good food, great service. Gary was friendly, funny, very accommodating!

    Report
31. JL

    JohnL

    Los Angeles

    3 reviews

    2.0

    3 reviews

    Dined on April 25, 2022

    overall2food2service5ambience3

    The steak came in over cooked and the manager offered a free desert. I would’ve rather had my food the way I ordered it, but by the time he had come to me, I was already finished eating the steak. He did offer another one, but I was already full and he never offered to replace it on another visit which I would’ve gone for and in turn spent more money there.

    Ruth's Chris Steak House - PasadenaResponded on April 26, 2022

    Thanks for your feedback, JohnL. We’re sorry to hear we disappointed you. Your comments will be shared with the rest of the team.

    Report
32. DF

    DebbieF

    Orange County

    4 reviews

    5.0

    4 reviews

    Dined on April 25, 2022

    overall5food5service5ambience5

    Birthday. It was so lovely to receive a birthday surprise. The desserts are one of my favorites! Katie the bartender made me a "Katie special martini" and my boyfriend a " Katie special old fashion". Both excellent drinks.

    Report
33. MI

    MIMOSAS

    Orange County

    2 reviews

    5.0

    2 reviews

    Dined on April 24, 2022

    overall5food5service5ambience5

    Celebrated Natalie’s birthday for the first time, she enjoyed every thing from checking in to closing the tab. Our server Claudia was amazing!

    Report
34. S

    Shoelover

    Los Angeles

    20 reviews

    vip
    5.0

    20 reviews

    Dined on April 24, 2022

    overall5food5service5ambience5

    Excellent meal and service. I appreciate the great service these days and makes the meal so enjoyable. We celebrated our anniversary and they made it very special. They’re consistent in their food and their service.

    Report
35. DA

    DavidA

    Denver

    1 review

    vip
    5.0

    1 review

    Dined on April 23, 2022

    overall5food5service5ambience4

    One of the better Ruth's Chris. We have given up on the Portland Ruth's Chris due to food quality issues. Food and service were excellent. Enjoyed the experience.

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36. TV

    TheVillager

    Orlando

    6 reviews

    vip
    5.0

    6 reviews

    Dined on April 22, 2022

    overall5food3service5ambience5

    The pricing has gone up and the size of the product has gone down. The fillet was terrible small dry without a taste. The lobster tails were extremely small. Would not go back to Ruth Chris when there’s so many other better places that give you a value for your dollar with a better taste.

    Report
37. R

    Reese

    Phoenix

    1 review

    3.0

    1 review

    Dined on April 21, 2022

    overall3food4service2ambience2

    Service was slow and disorganized but friendly. Food was good.

    Report
38. K

    Kathy

    Los Angeles

    1 review

    4.0

    1 review

    Dined on April 21, 2022

    overall4food4service5ambience4

    Service (julia) and the rest of the staff was wonderful

    Report
39. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on April 20, 2022

    overall2food2service3ambience2

    Highly disappointed Steaks were good - that’s about it

    Ruth's Chris Steak House - PasadenaResponded on April 21, 2022

    We appreciate you taking the time to review us, despite the fact that we weren’t able to provide the best experience. Your comments will be shared with the rest of the team.

    Report
40. PL

    PurpleLove

    Los Angeles

    5 reviews

    1.0

    5 reviews

    Dined on April 19, 2022

    overall1food1service3ambience2

    Possibly the worse steakhouse I’ve ever been too. My girlfriend and I go to restaurants at least 2-3 times a week. This place is full of itself, they discriminate based on the way you dress. The steak is literally just covered in butter and over cooked. It’s worse than Flemings. The manager doesn’t know how to manage, and the host is snooty. They act like they are a prime experience, but I’ve been to a lot of restaurants in LA. Other restaurants are more modern, cost more, have WAY better food, and treat everyone with respect. Don’t go to this place, it’s a waste of money. If you’re in the area and want a decent steak and a prime experience I recommend, Alexander’s or Arroyo Chop House. You’ll have better steak prepared properly and an experience that is worth your dollar.

    Ruth's Chris Steak House - PasadenaResponded on April 21, 2022

    PurpleLove, at Ruth’s Chris, we pride ourselves on providing all of our guests with outstanding hospitality. We want each of our guests to feel welcome and comfortable, and the dress code is intended to support our goal. We would like to look into this situation further and speak with you directly. Please direct reply your contact information, including your name, a phone number, the location and a brief description so that we can reach out and learn more about your experience. Thank you.

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