Ruth's Chris Steak House - Northbrook

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1. L

   Local

   Chicago

   28 reviews

   vip
   5.0

   28 reviews

   Dined 2 days ago

   overall5food5service5ambience5

   Anniversary dinner was wonderful. Service great.

   Report
2. OT

   OpenTable Diner

   1 review

   5.0

   1 review

   Dined 3 days ago

   overall5food5service5ambience5

   Food was great ! Service was the best ! I’ll be back soon my birthday was wonderful

   Report
3. d

   danielc

   Chicago

   27 reviews

   vip
   1.0

   27 reviews

   Dined 4 days ago

   overall1food1service1ambience1

   Atrociouly salty food steak & fish both Even side, dishes and desserts are horrible Pneumonia, causing coughs, coming from right next table we were the only 2 tables occupied in entire restaurant we didn’t have to sit right next to us Giving us regular menu even though they are participating in restaurant week I do eat out about four to five times a week I would recommend Perry’s steakhouse, capital Grille, Morton’s over this place anytime

   Ruth's Chris Steak House - NorthbrookResponded 2 days agoThank you for your candid feedback. We are disappointed to know that your meal fell short of your expectations. We hold ourselves to standards as high as - or even higher than - the standards of the other restaurants you mentioned, and we hope you'll consider giving us a second chance to make a great impression. Should you wish to discuss your concerns in greater detail, please reply directly, or private message with your contact information, including your name and a phone number. Thank you!

   Report
4. MS

   MichaelS

   Chicago

   1 review

   5.0

   1 review

   Dined 6 days ago

   overall5food5service5ambience5

   We had the Restaurant Week special. All three courses were exactly what we wanted and our food and drinks came out as expected - not too quickly or too long. We arrived early and had a drink in the bar. The bar area is on the small side.

   Report
5. SL

   SteakLover22

   Chicago

   5 reviews

   5.0

   5 reviews

   Dined 6 days ago

   overall5food5service5ambience5

   I’ve never had a better steak than the ones at Ruth’s Chris. Every bite was outstanding. The salad, sides and dessert were great, but the steak is the star.

   Report
6. B

   Blake

   Chicago

   13 reviews

   3.0

   13 reviews

   Dined 6 days ago

   overall3food5service4ambience1

   Though pricey, the steaks are amazing and the sides are excellent and have historically been well worth the money. This has long been a big favorite - but that is now in question as the ambiance has really gone down hill. T-shirts, ripped jeans, hats, and hoodies adorning inebriated and obnoxiously loud and sometimes unshowered guests have become a far too common sight. I realize that many restaurants are struggling, but it's hard to justify paying $125 per person (not including drinks) to try to enjoy a mouth watering steak when you are surrounded by people dressed for and behaving like they are visiting McDonalds.

   Report
7. DG

   DemiGoddess

   Chicago

   1 review

   5.0

   1 review

   Dined 7 days ago

   overall5food4service4ambience4

   Everything went very well And I will return with more of my Family

   Report
8. F

   Foodude

   Chicago

   28 reviews

   vip
   5.0

   28 reviews

   Dined on January 15, 2023

   overall5food5service5ambience5

   Great service, steaks were awesome & appetizers delicious.

   Report
9. RN

   RiverNorthJeff

   Chicago

   79 reviews

   vip
   3.0

   79 reviews

   Dined on January 15, 2023

   overall3food2service4ambience4

   Tough steaks at $75?? My Cowboy ribeye was tough and so was my daughter's petit filet. This judgement was confirmed by my wife, who also had a petit filet (not tough) but tasted mine and commented how tough it was. Big surprise and disappointing, since I have loved Ruth's Chris for years. I love they way they prepare their steaks and serve them on a 500 degree plate. But, this was probably a supplier issue, not a cook issue. And, who do you complain to? And who could do anything with this information? The manager? Doubtful. So, this is my only forum to let people know.

   Ruth's Chris Steak House - NorthbrookResponded 7 days agoRiverNorthJeff our goal is to always provide the very best food and service, so we are concerned to hear your comments about your dinner order. We will work directly with our team to improve and appreciate you bringing this to our attention.

   Report
10. BB

    BrianaB

    Chicago

    2 reviews

    vip
    5.0

    2 reviews

    Dined on January 15, 2023

    overall5food5service5ambience5

    Our server was splendid as well as the food as always! I love Ruth Chris, it never disappoints!

    Report
11. DC

    DianeC

    Chicago

    10 reviews

    4.0

    10 reviews

    Dined on January 13, 2023

    overall4food5service5ambience5

    Amazing food! Everything was delicious. Friends steak was not up to standards and it was remade with no questions. However, the prices have gone up quite a bit unfortunately.

    Report
12. OT

    OpenTable Diner

    Chicago

    2 reviews

    vip
    3.0

    2 reviews

    Dined on January 8, 2023

    overall3food3service3ambience3

    Bday reservation was for 7 o’clock or 630 it took them a while to give us the table. We have to wait at least 30 minutes it was not acceptable.

    Report
13. OT

    OpenTable Diner

    Chicago

    32 reviews

    vip
    5.0

    32 reviews

    Dined on January 4, 2023

    overall5food5service5ambience4

    Buntit is an outstanding server. Professional, knowledgeable and happy. Food always a treat.

    Report
14. MA

    MaryAnneH

    1 review

    5.0

    1 review

    Dined on January 2, 2023

    overall5food5service5ambience5

    Wonderful night out. We missed NYE, so we celebrated a day late in style here in Northbrook IL. Delicious food. Love the filet with blue cheese crust. Highly recommend the crab cake appetizer, lobster bisque, loaded baked potato and cheesecake dessert. Amazing service and an all around wonderful evening. Thanks RC!

    Report
15. NT

    NicoleT

    Chicago

    18 reviews

    vip
    5.0

    18 reviews

    Dined on January 2, 2023

    overall5food5service5ambience5

    Our Anniversary dinner was perfect!! They put confetti on table to celebrate our anniversary! We both got the ribeye steak , cook to perfection!! And ended the night with free anniversary dessert!! Love the Pomegranate martini had to get it 3 times !!! Will be back soon !!!

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16. WK

    WadeK

    Chicago

    78 reviews

    vip
    3.0

    78 reviews

    Dined on January 1, 2023

    overall3food5service3ambience2

    This is not the place we used to come to. The restaurant is a little run down. The clientele isn’t what it used to be. That said the food was great however it used to be sizzling on the plate, not this time.

    Report
17. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on January 1, 2023

    overall5food5service5ambience5

    Everything was great

    Report
18. MB

    MonicaB

    San Francisco

    3 reviews

    vip
    5.0

    3 reviews

    Dined on December 31, 2022

    overall5food5service5ambience5

    We had a spectacular New Year’s Eve dinner! The ribeye steak was perfection and I recommend the mushrooms as a side, even my kids liked them!!! Very nice atmosphere and great dining experience!

    Report
19. OT

    OpenTable Diner

    Chicago

    1 review

    4.0

    1 review

    Dined on December 31, 2022

    overall4food4service5ambience4

    New Years Eve

    Report
20. LL

    LindaL

    Chicago

    61 reviews

    vip
    5.0

    61 reviews

    Dined on December 31, 2022

    overall5food5service5ambience5

    We went for New Year's Eve and you did not disappoint. It was a busy night and we felt very well taken care of. Recommendations were awesome and it was a great night!

    Report
21. KB

    KandaceB

    Chicago

    29 reviews

    vip
    2.0

    29 reviews

    Dined on December 31, 2022

    overall2food3service1ambience4

    There were 7 of us. Made the reservation a week before and confirmed, yet it seemed they were surprised we came. Bus boy brought water after 15 mins and took our drink order. 30 mins in the waiter shows up, then leaves. The level of service is definitely not what we are used to at this restaurant.

    Ruth's Chris Steak House - NorthbrookResponded on January 3, 2023KandaceB guest satisfaction is of the utmost importance to us and your feedback has been shared with the local team so they can work to improve. Thank you for providing your feedback.

    Report
22. MH

    MarkH

    Chicago

    2 reviews

    1.0

    2 reviews

    Dined on December 31, 2022

    overall1food2service2ambience2

    This is a review I wish I didn't have to write. I've enjoyed every meal I've ever eaten at Ruth's Chris Steak Houses all over the country, including my first dinner at the original New Orleans restaurant in 1982 (that's 40 years ago!) Consistency of food and service has been a hallmark of the business. So in 2004 I took the woman who would become my wife to Ruth's Chris in Northbrook, IL. And with only 3 exceptions (once being 2020 during COVID), we've celebrated our anniversary there. We definitely had our routine. One of the parking valets always greeted us and walked my wife to the front door. The lady in the coat check took our coats. We checked in, then went to the bar for a drink. The bartenders were real professionals who had been there for years. We were then seated at our table and always had exactly the same meal (creatures of habit, I suppose; we like what we like). The wait staff was always upbeat and on point. Dinner was amazing and we were always treated to a nice dessert on the house. This year was a horror show. The valet was not very welcoming. There was no coat check. The bartenders looked (and were dressed) like bus boys. Our dirty martinis were so bad, they actually tasted dirty. We sent them both back. The waitstaff seemed untrained. They forgot to bring us water, then bread. But the biggest disappointment was the food. There was so little dressing on my salad, I had to ask for more. Neither my bone-in strip steak nor my wife's filet were presented in RC's sizzling style. Mine was tough and was definitely not cooked as ordered (medium, charred). My wife's lacked the flavor we've come to expect. The creamed spinach was watery and bland. The only good part was the osso bucco ravioli appetizer. The complimentary dessert was dry cheesecake, with a few bits of fruit. I'm nearing my 2000 character limit here so I can't write any more. I don't know what's gone wrong at Ruth's Chris. Perhaps COVID took its toll. Sadly, I don't think we'll back.

    Ruth's Chris Steak House - NorthbrookResponded on January 3, 2023We realize that celebrations are special moments, so we are very concerned to hear that your experience wasn't what you were expecting. Would you please contact via private message and share more about your experience? Please send your contact information, including a phone number. We would welcome the chance to make things better.

    Report
23. CJ

    CharleneJ

    Chicago

    2 reviews

    5.0

    2 reviews

    Dined on December 31, 2022

    overall5food5service5ambience5

    Pre NYE celebration

    Report
24. OT

    OpenTable Diner

    Chicago

    1 review

    vip
    3.0

    1 review

    Dined on December 28, 2022

    overall3food4service4ambience4

    Steak wasn’t cooked right twice, but the GM made it right with free apps/deserts

    Report
25. OT

    OpenTable Diner

    Chicago

    1 review

    1.0

    1 review

    Dined on December 26, 2022

    overall1food1service4ambience2

    It was very cold on Christmas Day. The food made my baby sick. Such a terrible experience.

    Ruth's Chris Steak House - NorthbrookResponded on December 27, 2022Thank you for bringing this to our attention. Please know that we take reports like this very seriously, and we ask that you provide further detail. Please private message us with your contact information, including a phone number, so we can speak with you and investigate this matter further. Thank you!

    Report
26. F

    Foodie

    Chicago

    238 reviews

    vip
    4.0

    238 reviews

    Dined on December 26, 2022

    overall4food4service5ambience4

    Lovely dinner on Xmas day. We both had the surf and turf and they were excellent. Soup was good as was Caesar salad. The dessert was okay . One fixed price was nice. Cocktails were excellent. We will be back!!

    Report
27. OT

    OpenTable Diner

    Chicago

    4 reviews

    vip
    4.0

    4 reviews

    Dined on December 25, 2022

    overall4food3service4ambience4

    Ruth Chris is my favorite steakhouse. However, my meal was subpar. I had the 16 oz Ribeye with lobster tail and shrimp. Presentation used to be top tier, now there is no effort in delivery. The bread was served cold. Although the price point has pretty much stayed the same given Covid, the portion sizes are smaller.

    Report
28. OT

    OpenTable Diner

    Chicago

    4 reviews

    5.0

    4 reviews

    Dined on December 24, 2022

    overall5food5service5ambience4

    Even thought the hotels heat wasn’t functioning fully, we felt welcomed and warm enough for Christmas Eve. The service was impeccable as always and the food was cooked to perfection! A continuous fave!

    Report
29. JS

    JenS

    Chicago

    15 reviews

    vip
    5.0

    15 reviews

    Dined on December 21, 2022

    overall5food5service5ambience5

    Our server was awesome.

    Report
30. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on December 19, 2022

    overall3food5service5ambience1

    Overall the experience was great. However, not comfortable with customers reeking of marijuana, loud clowning around and dressed inappropriately. Love the restaurant but because of this I don’t think I’ll be back.

    Report
31. OT

    OpenTable Diner

    Chicago

    287 reviews

    vip
    4.0

    287 reviews

    Dined on December 19, 2022

    overall4food3service2ambience4

    Service tonight left a lot to be desired. Normally the wait staff is very attentive - but not tonight. Our steaks were on the tough side also. When one has mediocre service, it throws your whole meal off. Not saying I won't go back, but definitely will not have Ally as a waiter again!

    Report
32. OT

    OpenTable Diner

    Chicago

    3 reviews

    5.0

    3 reviews

    Dined on December 18, 2022

    overall5food4service5ambience4

    Our server was amazing! Very knowledgeable and attentive; and the food delicious.

    Report
33. OT

    OpenTable Diner

    Chicago

    1 review

    5.0

    1 review

    Dined on December 16, 2022

    overall5food5service5ambience5

    Love the restaurant but to expensive

    Report
34. DH

    DavidH

    Chicago

    1 review

    vip
    1.0

    1 review

    Dined on December 15, 2022

    overall1food1service4ambience3

    Ruth's has gone downhill. The past few visits were among the worst steakhouse experiences. Too bad. For years and years it was one of the better ones. At first I thought it was just an anomaly but repeated very mediocre food across the board has made me not want to return.

    Ruth's Chris Steak House - NorthbrookResponded on December 18, 2022Hi DavidH, we’re very sorry that that was your experience with us. We will pass along your feedback to management.

    Report
35. OT

    OpenTable Diner

    Chicago

    3 reviews

    5.0

    3 reviews

    Dined on December 12, 2022

    overall5food5service5ambience5

    Our server was awesome she made sure she remembered everyone’s order and constantly made sure we were comfortable and got everything we needed couldn’t have been more pleased with my experience

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36. OT

    OpenTable Diner

    Milwaukee

    5 reviews

    vip
    5.0

    5 reviews

    Dined on December 10, 2022

    overall5food5service5ambience5

    Never a bad experience at Ruth Chris. Ask for Eduardo. He will not disappoint.

    Report
37. OT

    OpenTable Diner

    Chicago

    2 reviews

    5.0

    2 reviews

    Dined on December 10, 2022

    overall5food4service5ambience4

    Amazing service and great food!

    Report
38. LD

    LindaD

    Chicago

    19 reviews

    vip
    3.0

    19 reviews

    Dined on December 9, 2022

    overall3food3service3ambience3

    We've eaten at Ruth's Chris many times in Illinois and Las Vegas. The last two times have been very disappointing. W'hen I used open table to book our reservation the time we wanted was not available. I tried several times to change it to an earlier time to no avail. When we arrived the restaurant was almost empty. The steak was mediocre and the drinks were really small for the price. Service leaves something to be desired. My first drink had a fruit fly in it which was replaced with a new drink after I brought it to the bartender's attention. My second drink was made with bourbon instead of the brandy I requested. I rarely take the time to give a review on a poor experience since that can happen anywhere.

    Report
39. TD

    TimD

    Chicago

    51 reviews

    vip
    3.0

    51 reviews

    Dined on December 6, 2022

    overall3food2service2ambience3

    6 of us have gone to this restaurant for the last 10 years at the same time in Dec. This restaurant is definitely in decline. The bar did not have Bud light, Coors light, and it had only one bottle of Stella and then we had to move on to other brands. Our server, although accommodating at the beginning, slowly faded away as the ones our meals were served He was gone and we even had to ask another server for our check. My petite filet was tough and overcooked. The tuna appetizer was good. Not sure if this restaurant is suffering from low availability of employees but I will likely not go back

    Ruth's Chris Steak House - NorthbrookResponded on December 8, 2022Please rest assured that in this Ruth's Chris, as well as all others, our intention is to provide the highest and finest quality with regard to both food and service, not to mention hospitality - much like Ruth would have done herself. Please reply to us directly, or private message us with your contact information, including a phone number, so that we can further address your concerns. Thank you.

    Report
40. J

    Jenn

    Chicago

    39 reviews

    vip
    4.0

    39 reviews

    Dined on December 4, 2022

    overall4food4service4ambience4

    We had to wait 15 min even though we had a reservation. Then we waited another 10 min for our waitress. She was good once She came. I asked for my steak with no pepper. It did come with pepper but it was still good. The caeser salad is always delicious. The cheesecake yummy. Steak cooked perfectly. Just had a few hiccups along the way but we will be back.

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