A single older woman comes to a good restaurant with a reservation. Why do they plunk her in the worst table in the place, in the corner, by a drafty door, or at the most uncomfortable booth? You tell me! In any event, the manager here, with a nasty tone of voice, asks me, “well where would you like to sit?” I would never come back here but the food is great and the waiter, Ismael, was fantastic. The manager? Well maybe he needs a refresher course in human relations!
Bar service on my visit was poor. Finally served by a manager. Bar staff needed retraining. Dining room staff was excellent, however.
We were originallyseated at a table that was so dark we could hardly see each other across the table. Fortunately our waiter reseated us and from there the food and service were great.
We enjoyed our visit to celebrate my husband’s birthday. The table was decorated and the staff congratulated him upon arrival which pleased him. The birthday dessert was a plus. Everyone was very nice and our wait person, Honee, was excellent. Our steaks were delicious. Thank you
Kala was a fantastic server. She did everything just perfectly. The food was amazing
Exactly what you expect for fine dinning in Madison...
Our usual excellent experience at Ruth's Chris was dashed this time. All three of our menus were stained on the inside pages, the water and wine glasses were dirty on the inside and lipstick marks, and the calamari wasn't prepared to standard. Thankfully our excellent server and the overall great steak will bring us back to try again but very disappointing presentation this time.
One of the better Ruths Chris that I have been to. Great meal
We met with another couple. We all were extremely happy with the food! Steaks are extremely good. One of us had the ahi tuna and it look delicious. Thinly sliced. The brussel sprouts weren't the way that I like them, but they were still good. Our service was outstanding. Thank you for a great night out! We were there for 4 hours!! We had to wait out a hail storm!
The appetizer (small seafood tower), salads and sides were terrific. Steaks varied. Ribeye was grand, t-bone fatty, both tenderloins great. Server at table and in bar area were professional, pleasant, efficient.
It was my wife's bday, the website said you get a free desert on your birthday, but we were never offered one. Also the steak was very mediocre at best.
Reservations for an Easter dinner. Ambience and Service were exceptional. My daughter & I ordered the Petite Filet w/shrimp and a side order of mashed potatoes. The presentation of the meal was lack luster, with the shrimp being scattered on the plate. My husband and son ordered different entrees.
Having eaten the same entrees for dinner and different items throughout our day we both fell ill over the next 10-12 hours. I called the restaurant to see if any other patrons had fallen ill. Spoke with Ashley regarding our dining experience and she was a bit defensive about their food quality and handling and told me it must have something I had consumed earlier in my day and it was not their problem.
Food was awesome as always and Gui, our server was very good and attentive. It’s always a pleasant experience when dining at Ruth’s Chris.
Excellent food and service for Easter dinner.
Amazing steak, excellent service, and a very peaceful atmosphere In the dining area.
As always, a fantastic experience with outstanding service and delicious food.
Great service and food really enjoyed
The steak is the reason you go to Ruth's Chris Steakhouse. All six of us had steak, and nearly all of us were pleased with that aspect of the meal. One person's ribeye was too fatty. Not well-marbeled, the way you want ribeye to be. It was well beyond that. The sides were uneven--loaded hashbrowns were very good, creamed spinach was good, and we got a corn/pepper dish we didn't order. It looked...odd. I often find the service here too cloying, and this night was a mixture of that with absence at times, to the point I wondered where our server had gone. The service is so heavily orchestrated at RCS that it feels like you're taking part in a performance more than having a natural meal. It's a little too formal for me, but you know what you're getting when you go here.
Too many “servers” for bread vs water vs server vs .... but all were polite, some difficult to hear or understand.
I would have given 5 stars for service, however our bar tender experience was the worse ever! We sat down and waited 5 minutes and still have not been acknowledged! 4 people sat down beside us and the bartender immediately placed napkins down and started chatting with the ladies and still yet acknowledged us! Rate his service and the manager who clearly was standing at the end of the bar staring at nothing! Sorry, Chris Ruth’s - you need to look at your upper management. Saturday night at 7:30 pm. The restaurant was not busy because of the bad weather. No excuse! Our meal was delivered by wonderful dining room staff! I’m from Chicago visiting my son who just moved to Madison. I’ve been to your restaurant chain before in Minnesota, never had any issues.
I feel pampered by the wait staff seeing to my every possible need. They are very friendly and knowledgeable about the food. The entrees and sides are excellent. Delicious creme brûlée.
Always a great experience! Meal was excellent and so was the service. We never fell rushed and our steaks were cooked perfectly
Service was terrible in the bar and the restaurant. Food was ok at best. We won’t be back
Great food but bit pricey. Understand quality but prices bit steep
Service was outstanding, food was amazing,
An amazing night out
Our server Jennifer was terrific. The entire staff was attentive without hovering. Thanks for a wonderful evening.
We have going to the restaurant for years and it always exceeds expectations.
Always consistent preparation of the steaks here. They do enhance with salt and butter, and they tell you that, so be aware - I'd say on the verge of being a bit too salty. I'd like to see them have more affordable bottles of wine. Specialty cocktails selection was very good. Service has always been knowledgeable and friendly.
Fabulous food. Great service. Wonderful atmosphere. Truly an enjoyable experience. We are looking forward to visiting the restaurant again.
Our original reservation was for four, but we had two more join us and Ruth Chris was very accommodating. With a phone call, they were able to add the two others on a Friday night during Restaurant Week.
The food, the ambiance, the service were all incredible. We went here for restaurant week but ordered some extra items as well. It was a great experience and we will be back!!!
The service was excellent. Friendly front desk hostess. Servers, servers assistants and management was over the top customer service.
Excellent service as usual. GUI did a great job as our server... personal, attentive, informative, knowledgeable and would definitely recommend. Our table was ready when we arrived. Thank you Lee for the visit to our table!
Service was slow!!
Amazing food and service. Mary our server this evening did an awesome job.
NYE dinner was fair. Served with the incorrect items numerous times. Expected better.
This was our first time there. It was excellent. Great service, friendly. I feel the prices were high but the quality was the best we ever had. I would go there for special ocassions.
The meal was delicious! The service was excellent! The ambiance was good especially for a large room. Complaint cold by the window but didn’t dampen the experience to a great degree.
Very good food, service and ambiance. All the food was super hot and again, delicious. Be prepared for a big bill, but delicious!
Kevin from the bar was very kind and informative-loved my pomegranate martini! Luis was wonderful with our table service-very professional. Excellent night!