I would have given 5 stars for service, however our bar tender experience was the worse ever! We sat down and waited 5 minutes and still have not been acknowledged! 4 people sat down beside us and the bartender immediately placed napkins down and started chatting with the ladies and still yet acknowledged us! Rate his service and the manager who clearly was standing at the end of the bar staring at nothing! Sorry, Chris Ruth’s - you need to look at your upper management. Saturday night at 7:30 pm. The restaurant was not busy because of the bad weather. No excuse! Our meal was delivered by wonderful dining room staff! I’m from Chicago visiting my son who just moved to Madison. I’ve been to your restaurant chain before in Minnesota, never had any issues.
I feel pampered by the wait staff seeing to my every possible need. They are very friendly and knowledgeable about the food. The entrees and sides are excellent. Delicious creme brûlée.
Always a great experience! Meal was excellent and so was the service. We never fell rushed and our steaks were cooked perfectly
Service was terrible in the bar and the restaurant. Food was ok at best. We won’t be back
Great food but bit pricey. Understand quality but prices bit steep
Service was outstanding, food was amazing,
An amazing night out
Our server Jennifer was terrific. The entire staff was attentive without hovering. Thanks for a wonderful evening.
We have going to the restaurant for years and it always exceeds expectations.
Always consistent preparation of the steaks here. They do enhance with salt and butter, and they tell you that, so be aware - I'd say on the verge of being a bit too salty. I'd like to see them have more affordable bottles of wine. Specialty cocktails selection was very good. Service has always been knowledgeable and friendly.
Fabulous food. Great service. Wonderful atmosphere. Truly an enjoyable experience. We are looking forward to visiting the restaurant again.
Our original reservation was for four, but we had two more join us and Ruth Chris was very accommodating. With a phone call, they were able to add the two others on a Friday night during Restaurant Week.
The food, the ambiance, the service were all incredible. We went here for restaurant week but ordered some extra items as well. It was a great experience and we will be back!!!
The service was excellent. Friendly front desk hostess. Servers, servers assistants and management was over the top customer service.
Excellent service as usual. GUI did a great job as our server... personal, attentive, informative, knowledgeable and would definitely recommend. Our table was ready when we arrived. Thank you Lee for the visit to our table!
Service was slow!!