It was great experience!!
When we first got there we were a little early so we planned to sit in the Bar and have a drink. The Server was less then friendly.. Not a good way to start our experience.
We were seated at our table and I felt a pinch on my thigh. I felt down and the leather seat was all cracked and peeling.
Dinner was good although my steak was a lot of gristle.
Nice location in the Maura Lani mall. Lots
Of parking. Sometimes there is a dance program in the center of the mall and parking is hell. Good food as always. Service good.
I took my husband here for his birthday, and it was perfect. Thomas was our server and he did an excellent job. The steaks were cooked perfectly, good job to the man on broil. The bread puddling with sweet cream was so ono. And Joe is an outstanding GM. I highly recommend going here in a date night.
Everything about our meal was fantastic. We had the ribeye & petite filet and both were seasoned and cooked perfectly. Our sides of asparagus & au gratin potatoes were also cooked and seasoned perfectly. Maybe I was just so excited not to be the one cooking, but it was lovely. We’ll definitely be going back.
Terra, filling in for GM now Gorman, made sure our seating requirements were met. Including calling us to reschedule when the hula show was canceled on our original date. Seafood tower with fresh lobster, crab, etc excellent starter. Mellisa attentive, cheerful server. Our regular go to spot on the Mauna Lani property.
As usual Ruth Chris never disappoints! We have been to many of their locations and their high standard for quality/quantity of food and service never falls short.
Got the Caprese salad which was huge and delicious. Petite filet was extremely tasty and tender. We had a wonderful server, Melissa, who made the evening perfect!!
Ambience is awesome! Best steaks ever! Service is fabulous! Be sure and try the Cremini mushrooms with your steak!
Bad service, the waiter was good but it took a hour to get our steak.. Just really bad slow service
Awesome! Great experience.
Excellent service. Delicious food. The manager came over and asked us how our meal was. Appreciate Joe’s concern as the manager. Will Recommend to others and will return many times.
The meal was very good, yet they need a 12$ and under menu
Waiter was very friendly and attentive. Food was cooked perfectly and was excellent. We enjoyed our dinner very much!
Great Food and service. The ambiance is very nice. The menu superb if you are there for beef.
Very good food, service was just okay. Very small Ruth Chris location.
Fantastic food and service!
Excellent food & service - what we've come to expect from Ruth's Chris. Very accommodating.
Great dinner as always at our favorite steakhouse. The food was excellent, steaks cooked to perfection with delicious sides of Brussels sprouts, creamed spinach, mushrooms. The ravioli appetizer was excellent. Service was excellent as well.
Tasty food that is served very well. Excellent wait staff that is attentive without being overbearing. Dining area is quite loud but there are a lot of diners. Expect to spend a lot although what you receive is quality food. Was surprised that a vodka martini was $17. It was good but not $17 good. In the future I will only go here on very special occasions due to the high cost. Definitely falls into my "splurge restaurant" category.
They don't respect the times for foreign people, we wait for almost 3 hours and we have to create the reservation prior 1 hour of registration.
Really disappointed. Very expensive which is okay if food quality was high. It wasn't. I ordered local fish. It was dry and overcooked. Several colleagues ordered beef and their cuts were below par. We all expected better. For these prices, go elsewhere!!!
Service was not too attentive.
It was acknowledge that it was one of us birthday but no special effort was made. Not dessert was offered.
Delicious as always! Perfect for date night! Always fun to have an excuse to “dress up” and eat great food!
After we ordered our meal we did not see our waiter again. Another individual delivered the food. We were ready to order another bottle of wine but did not have the opportunity. At no point after our food was delivered did anyone come by to ask how things were, if we needed anything, if we wanted desert, etc. I walked upto th bar to ask if we could pay our bill because I not had seen our server since we ordered. There was no apology. We were given our check and left to go on our way. I’ve been to many fine dining establishments and this was by far the worst service I have ever had. I’m sure this isn’t the norm but was my experience.
I made reservation on the app for my anniversary and showed up early. The girls at the front door sat us down less than 5 mins. We had a guy and a lady serving us and they are #1 awesome. We ordered, Got our Delicious food and BOY... we were full lol. Very satisfied with the service, employees, and the cooks. Very awesome place to have a special dinner. Will be back soon!!
We very much enjoyed our dining experience, our waiter was great and the food was wonderful.
Looking forward to my return visit.
Ruth's Chris is very expensive, but worth every dime in my personal opinion!😉
Thomas was the best!
Cooking was the best delicious!
Also, I definitely want to go when I came to Hawaii.
Our waiter, I think his name was Bill from North Carolina, was terrific. Please send him our thanks. Joe
Our waiters name was Wyatt, he was informative and attentive.
Warm bread with butter was served just as we received our drinks and our water glasses were always refilled promptly.
We started with salads. The Caesar salad was crisp and the dressing was very light and not over bearing. The chopped salad was served in a stack form with layers of the ingredients combined also with a very light dressing and crisp lettuce.
I had the 8oz filet and my husband had the sea bass. Both meals were perfect.
The beef was cooked perfectly, medium, nice baseball cut, every bite as good as the first.
The sea bass was moist, flaky and delicious and finished with a roasted coconut crust.
We had a side of mashed potatoes which were good but nothing to write home about.
Topped our dinner off with a shared bread pudding which was finished with a sweet cream of sorts.
Expensive meal but feel we received value for the price.
We were celebrating an anniversary and we received a glass of Champagne and flaming strawberries in recognition of the event. It was a nice touch and unexpected.
Steak quality was well below my previous experiences at Ruth Chris locations.
Very nice evening!
The service was great, the food phenomenal as usual!
Everything was fantastic except the lobster was rubbery.
We love Ruth's Chris as a rule and have come to expect quality and consistency throughout the chain. We're willing to pay for this. Our party of 4 each ordered medium steaks. We were starving, well passed the mediocre leathery ahi appetizer, and well into our 4-hour meal when they came out. Two were perfect, one over done, one bloody rare. Mistakes happen, recovery makes the difference. The well done steak was replaced timely; the rare streak refired to the point it was charred and well done. Not the way to handle a $65 steak--especially with the manager standing near by to see how it was going to go over. By then, we have 2 people eating the original steaks before they're cold, one starting in on the replacement, and one frustrated at having to ask the waiter then manager together to take back the blackened steak. They offered to replace the steak, which they should have done to begin with. Bad form and too little too late. What should have been a lovely dinner ended up in a marathon night feeling disgruntled and left wanting. Yes, the steak was deducted from the bill, but the negative experience was worth far more than any correction to the bill could compensate for. Oh, and the original 25% discount offered on bottled wines wasnt reflected on the bill. A $600 bill after a free steak should be a much better experience--especially at Ruth's Chris. Hawaii, you need to represent the chain better than this. Shame on you!!
Pacing of meal needs work! We waited a VERY long time between our salad course and the main course. Way beyond appropriate timing. If it were a beautiful setting overlooking the ocean maybe ok; on the second floor of a shopping mall it’s just painful.
Also their wine selections are disorganized.
Finally, diners were given the wrong “done-ness” orders and had to switch after several bites in.
Overall for a well established chain this outlet needs some attention.
Food was great...as always. Server was attentive and very helpful.
Food was excellent; service was outstanding. Ambiance was perfect.