Ruth's Chris Steak House - Kohala Coast - Permanently Closed

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1. D

   Dadandfamily

   San Diego

   9 reviews

   4.0

   9 reviews

   Dined on March 18, 2020

   overall4food4service5ambience5

   How can Ruth’s Chris run out of its signature au gratin potatoes and since when is there gristle in a filet?

   Report
2. LG

   LeeG

   Hawaii

   10 reviews

   vip
   5.0

   10 reviews

   Dined on March 12, 2020

   overall5food5service5ambience5

   Birthday party was wonderful. Brought out special dessert

   Report
3. O

   Oichan

   Chiba

   2 reviews

   3.0

   2 reviews

   Dined on March 8, 2020

   overall3food3service4ambience4

   Foods were a bit solty. Very expensive.

   Report
4. OT

   OpenTable Diner

   Hawaii

   2 reviews

   5.0

   2 reviews

   Dined on March 5, 2020

   overall5food5service5ambience5

   Bryan was a great server, food timing and temperature was excellent. Always a great place to have a special occasion great atmosphere.

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5. D

   Dano

   Detroit

   41 reviews

   vip
   5.0

   41 reviews

   Dined on March 2, 2020

   overall5food5service5ambience5

   Bryan took exceptional care of us. Wonderful meal and excellent service.

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6. OT

   OpenTable Diner

   New York Area

   3 reviews

   vip
   1.0

   3 reviews

   Dined on March 1, 2020

   overall1food1service5ambience1

   Plastic in my Salad— Long hair in my lobster Mac and cheese— never going back

   Ruth's Chris Steak House - Kohala Coast - Permanently ClosedResponded on March 2, 2020

   Thank you for bringing your concern to our attention. Please know that we take reports like this very seriously. Please reply with your contact information, including a phone number, to us via direct message so we can speak with you directly and investigate this matter further. Thank you!

   Report
7. KO

   elaineKOA

   San Francisco

   181 reviews

   vip
   4.0

   181 reviews

   Dined on March 1, 2020

   overall4food4service4ambience4

   Ruth Chris is one of the few places on the Kohala Coast that has reliably good food and service.

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8. D

   Dano

   Detroit

   41 reviews

   vip
   5.0

   41 reviews

   Dined on February 24, 2020

   overall5food5service5ambience5

   Wonderful meal - enjoyed the evening. Gregg was professional and courteous and we appreciated his recommendations.

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9. OT

   OpenTable Diner

   Austin

   3 reviews

   5.0

   3 reviews

   Dined on February 23, 2020

   overall5food5service5ambience4

   Great food.

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10. OT

    OpenTable Diner

    Los Angeles

    2 reviews

    3.0

    2 reviews

    Dined on February 23, 2020

    overall3food4service4ambience3

    We were on vacation. As always they did an excellent job.

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11. H

    Hawaii2

    Chicago

    118 reviews

    vip
    5.0

    118 reviews

    Dined on February 22, 2020

    overall5food5service5ambience5

    Group of 6. Mike was our server and he was amazing! Everyone"s steak was perfect, as were the sides and desserts. Fantastic dinner!

    Report
12. JH

    JeffH

    San Diego

    20 reviews

    5.0

    20 reviews

    Dined on February 21, 2020

    overall5food5service5ambience5

    Had a wonderful time. Food was delicious and well presented. Oysters Rockefeller were a hit with the table along with the Spicy Shrimp. We are looking forward to our return visit on Friday.

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13. n

    napafoodlover

    San Francisco

    24 reviews

    vip
    1.0

    24 reviews

    Dined on February 21, 2020

    overall1food1service5ambience1

    We will never return. The service was great and that was the only good thing. The calamari came out and was unbearably chewy, so we sent it back. My husband ordered the bone in New York strip, “a house favorite” for $76, and it came out black and blue (raw) with no sear, as if it had been cooked in an oven. So that went back to the kitchen for more cook time. The presentation of the steak was awful. Served on a tiny plate, in a pool of fat and the plate was splattered and very unappetizing looking. My fish dish was mediocre at best. The sides tasted like they were frozen and reheated. To top it off, the server brings out a plate of strawberries (probably 3 strawberries total, halved) as a closing treat to our meal, how nice right? When the check comes, we see we are charged for this item, which we did not order, and thought it to be a nice gesture on the house. This restaurant completely missed the mark! Unacceptable price tag for the food experience we had.

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14. OT

    OpenTable Diner

    Sacramento

    2 reviews

    5.0

    2 reviews

    Dined on February 21, 2020

    overall5food5service5ambience5

    We had an amazing meal. The table was located in an area that my guest had the sun in her eyes and had to wear sun glasses during dinner. Other than that it was perfect

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15. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on February 20, 2020

    overall5food5service5ambience5

    Good good good. Price a bid high but maybe expected for this part of the island

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16. JW

    JWM21

    San Francisco

    75 reviews

    vip
    4.0

    75 reviews

    Dined on February 19, 2020

    overall4food4service4ambience3

    Food was consistent for Ruth's Chris. Steaks were great and sides were flavorful. Wine list was pretty good and nice selection by the glass as well. We were expecting a less casual restaurant but a number of patrons were in shorts/t-shirts so was not the more upscale experience we may have been expecting. It's Hawaii so I guess it's more casual but just wanted to note in case people thought this was a fine dining experience. If you want a nice steak this is a good choice.

    Report
17. CS

    CathyS

    Denver

    5 reviews

    5.0

    5 reviews

    Dined on February 19, 2020

    overall5food5service4ambience3

    The Chilean sea bass was fabulous each of the side dishes can feed 2-3 people. We had the chocolate lava cake for dessert....outstanding!

    Report
18. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on February 18, 2020

    overall3food3service5ambience4

    My waitstaff was excellent. My T bone sirloin had a lot of gristle and was essentially inedible. The tenderloin side was great. Sides were great as they always are. Value not so good given meat quality.

    Ruth's Chris Steak House - Kohala Coast - Permanently ClosedResponded on February 20, 2020

    We truly appreciate your feedback because it helps us improve. This is not at all the experience we aim to provide. So we can learn more, please consider sending us your contact information, including a phone number. Thank you!

    Report
19. DB

    DianeB

    Los Angeles

    1 review

    5.0

    1 review

    Dined on February 17, 2020

    overall5food4service5ambience5

    Was one of the best dining experiences I’ve had in a long time on the island; food, service and ambiance. Thank you to our waiter Thomas for being just a the right level of attention without overdoing it! Thanks to him, chef, and all!

    Report
20. SM

    SherriM

    1 review

    1.0

    1 review

    Dined on February 16, 2020

    overall1food2service2ambience1

    This Ruth's Chris does not hold up to the high quality standard that most Ruth's Chris restaurants offer. Waiter did not know what wines to recommend based on dinner selections, steak came out overcooked, ambiance was old and tired, overall experience was disappointing.

    Report
21. OT

    OpenTable Diner

    Hawaii

    1 review

    5.0

    1 review

    Dined on February 16, 2020

    overall5food5service5ambience5

    Great night! Great dinner!

    Report
22. DE

    DaveE

    Atlanta

    4 reviews

    5.0

    4 reviews

    Dined on February 14, 2020

    overall5food5service5ambience4

    Ruth’s Chris has become a habit of ours while on vacation. We visited the Maui location two years ago, and now this one, and it didn’t disappoint. The service and the food were right on the spot, without anything being over the top or pretentious. Another solid experience.

    Report
23. 8

    808foodie

    Hawaii

    6 reviews

    vip
    4.0

    6 reviews

    Dined on February 14, 2020

    overall4food5service2ambience4

    Food was good as usual. Servers were friendly and polite but somewhat inattentive. (No bread dishes, didn’t bring a new plate for sharing vegetable side dishes)

    Report
24. P

    Piggies2

    Hawaii

    16 reviews

    vip
    5.0

    16 reviews

    Dined on February 14, 2020

    overall5food5service5ambience5

    Great steaks. We had bone-in filets and they were spectacularly good. The sides were very good. They were happy to split a Caesar salad for us. We have been eating a more plant forward diet, feeling great from that, but this was a treat and it was wonderful. Definitely pricey. We have gone to Ruth’s Chris about once a year for a couple years. Plan to continue this tradition.

    Report
25. FC

    FCFC

    Sacramento

    39 reviews

    vip
    5.0

    39 reviews

    Dined on February 13, 2020

    overall5food5service5ambience5

    Eric Parisini went out of his way to make sure we had a wonderful dinner tonight. We dine at Ruth’s Chris fairly often. The food is consistent from restaurant to restaurant. Eric’s attention to excellence made this experience stand out

    Report
26. LB

    LoisB

    San Francisco

    74 reviews

    vip
    5.0

    74 reviews

    Dined on February 12, 2020

    overall5food5service5ambience5

    As always, RC is a fantastic dining experience. We were happy to find a RC on the Big Island during our stay. The food was excellent, prepared just right, our waiter was on top of our needs and made our dinner very special. I have a pepper allergy and it’s in my notes. Everyone who served us knew about it and discussed it with the chef. Thank you everyone for making our dinner GREAT.

    Report
27. JH

    JacquelineH

    Los Angeles

    24 reviews

    4.0

    24 reviews

    Dined on February 11, 2020

    overall4food4service4ambience4

    We were happy that we were able to get reservations. The staff were pleasant and helpful. My steak was not medium rare, as ordered but our waiter insisted on making me another one, it was delicious. Overall. We had a pleasant dining experience and would be happy to return when visiting here again.

    Report
28. P

    Patolsen2

    San Francisco

    36 reviews

    vip
    2.0

    36 reviews

    Dined on February 6, 2020

    overall2food1service4ambience3

    The steaks were poorly prepared...one way overcooked (sent back) and one undercooked (I sliced it and finished cooking it on my plate) The baked potato was stale, hot on the outside but cold enough on the inside that the block of butter never melted. The spinach was cool to the touch. Everything lacked flavor and nothing tasted fresh. Our server, Lisa, was lovely throughout, she made the evening for us. For the prices they charge the food should be fantastic. We thought “Ruth’s Chris” would be a sure thing as we have never had a bad meal at any one of them anywhere. Wrong. We’ll never return to this one.

    Ruth's Chris Steak House - Kohala Coast - Permanently ClosedResponded on February 13, 2020

    We sincerely apologize not everyone's steak arrived perfectly prepared. Would you please consider sending us an private message about this? We would welcome the chance to make things better. Please reply to us directly with your contact information, including a phone number. Thank you!

    Report
29. AT

    ATL8

    Minneapolis

    16 reviews

    vip
    3.0

    16 reviews

    Dined on January 27, 2020

    overall3food4service2ambience3

    The service was so slow, it took 30 minutes to get our first cocktail. Waitress was super distracted. Booth smelled like sour rags. Food was very good when it finally arrived.

    Report
30. AB

    AndeeB

    Seattle

    1 review

    5.0

    1 review

    Dined on January 23, 2020

    overall5food5service5ambience4

    As always the food is fabulous, and more than we can eat in an evening. I recommend ordering the Specials that are served if you order by 6pm. The waiters are attentive and going there is always our choice for a special evening out.

    Report
31. n

    ninjastyle

    Hawaii

    3 reviews

    5.0

    3 reviews

    Dined on January 22, 2020

    overall5food5service5ambience5

    Fabulous! Our waiter was great and food was delicious!

    Report
32. SH

    ScottH

    Nashville

    6 reviews

    vip
    2.0

    6 reviews

    Dined on January 18, 2020

    overall2food2service4ambience2

    I was very disappointed with the ambiance and the steak that I had! The service and our friends still made it an enjoyable evening. We will not be returning!

    Report
33. F

    Foodie2020

    San Francisco

    108 reviews

    vip
    5.0

    108 reviews

    Dined on January 13, 2020

    overall5food5service5ambience5

    Excellent!!

    Report
34. n

    nancyh

    Philadelphia

    35 reviews

    vip
    5.0

    35 reviews

    Dined on January 13, 2020

    overall5food5service5ambience5

    Erin Melissa Tiffany are great Perfect Manhattan Thomas is too pushy Dinner was outstanding Tower full of goodies from the sea Ribeye perfect Mahi just right Crab claws/legs filling Broccoli and asparagus great House special coffee delicious

    Report
35. RO

    ROBERT

    Jackson Hole

    13 reviews

    vip
    4.0

    13 reviews

    Dined on January 12, 2020

    overall4food3service4ambience4

    Steaks were overcooked, lobster was dry and tough. First time in forever going to Chris that we did NOT have sizzling plates and steaks. Overall the worst meal I have ever had in the 50+ times I have been to Ruth Chris. The manager was helpful however definitely felt some passive aggressive BS from the waiter. Which was icing on the cake.

    Report
36. R

    Rigo619

    San Diego

    4 reviews

    2.0

    4 reviews

    Dined on January 10, 2020

    overall2food2service2ambience2

    Looks like a visit to the Maui or San Diego Ruth Chris is needed. The experience lacked the elegance of Ruth Chris, service was subpar-no run down of specialty plates/ dishes- waitress was arguing with the table across from us- Meal- our appetizer was seared ahi- really overcooked and white- ate all of it since it took such a long time to get (starving) Brussels sprouts really oily- wasn’t cool at all I really hope next time we visit will be different. Thank you and please take this as constructive criticism only- no offense

    Ruth's Chris Steak House - Kohala Coast - Permanently ClosedResponded on January 15, 2020

    We truly appreciate your feedback because it helps us improve. This is not at all the experience we aim to provide. So we can learn more, please consider sending us your contact information, including a phone number. Thank you!

    Report
37. M

    Michael55

    Sacramento

    13 reviews

    4.0

    13 reviews

    Dined on January 10, 2020

    overall4food4service4ambience4

    This is to be our last visit. Hostess tries to seat us at a table next to the bussing station then seats us in the middle of loud children claiming no other tables available. It takes an hour to get your steak that is overcooked. Not worth the $$$$.

    Report
38. KP

    KarinaP

    Los Angeles

    7 reviews

    vip
    1.0

    7 reviews

    Dined on January 10, 2020

    overall1food1service1ambience1

    Horrible horrible horrible. Never been so disappointed in my life. Also have never walked out of a restaurant in my life !

    Ruth's Chris Steak House - Kohala Coast - Permanently ClosedResponded on January 14, 2020

    Thank you for taking the time to share your comments. This is certainly not how we wanted your visit to go. We'd like to learn more -- please consider sending us your contact information, including a phone number so that we can reach out to you directly. Thank you!

    Report
39. OT

    OpenTable Diner

    Seattle

    3 reviews

    2.0

    3 reviews

    Dined on January 6, 2020

    overall2food2service4ambience4

    Steak was cold to the touch. Waitresses response was “I’ll get that put onto a 900 degree plate for you”. I’m not crazy about cooking steaks on plates. It made it very greasy and had the reheated taste too it. Crab cake didn’t taste fresh either. Almost tasted like imitation crab. Scalloped potatoes were amazing. Pretty bummed. We were looking forward to an amazing steak.

    Ruth's Chris Steak House - Kohala Coast - Permanently ClosedResponded on January 7, 2020

    Thank you for your candid review. We hold ourselves to the highest brand standards for food quality and what you describe is not consistent with our standards. Please reply to us directly with your contact information, including a phone number so we may speak with you further regarding this experience.

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40. j

    josephs

    Hawaii

    1 review

    5.0

    1 review

    Dined on January 6, 2020

    overall5food5service4ambience4

    We tried another Ruth's Chris on Maui a couple of years ago and were disappointed in quality of cooking. and would not go back there. The Kohala Coast location lived up to the very high expectations that we have, having frequently gone to Ruth's Chris in Baltimore for special occasions years ago. In fact, our experience this time was the best ever at a Ruth's Chris. A lovely birthday present- keep up the good work!

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