Ruth's Chris Steak House - King of Prussia

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1834 Reviews
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$31 to $50
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Steakhouse
This world renowned prime steakhouse is conveniently located adjacent to the King of Prussia Mall at the corner of Mall Boulevard & North Gulph Road. Known for serving only the finest USDA prime beef & the highest quality seafood, Ruth's Chris never fails to please!

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What 1834 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.0based on recent ratings
4.2
food
4.0
service
4.1
ambience
3.7
value
Noise · Moderate
70% of people would recommend it to a friend
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p
New England
1 review
Dined on January 11, 2020
Overall1food1service2ambience2

I booked a reservation at 7 PM on open table. We had to wait for a little over a half an hour to be seated. When I asked the hostess she was not very nice and told me she couldn't control when the tables would become available. We waited for a long time for our food and when it finally arrived it was not cooked the way we ordered it. We had to send three of the steaks back as they were so undercooked. We did complain to the waitress and the GM came over and was very empathetic and he took the steaks off of the bill and gave us free dessert to make up for the problems. The whole experience was something that you would expect from the Outback or a chain restaurant, not Ruth Chris. The filet that I finally got after I had to send it back twice was not that good. It was tough and they claim this is the best 2 percent of steak in the country?

Ruth's Chris Steak House - King of Prussia
Responded 5 days ago

We appreciate you writing about your recent visit with us. Guest satisfaction is of the utmost importance to us. We'd like to learn more. Please consider sending us your contact information, including a phone number, so that we may directly address your concerns. Thank you!

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C
Philadelphia
41 reviews
Dined on January 11, 2020
Overall3food3service1ambience4

We have been here often and have had great experiences. This time was the first we did not. We were in a room with two large parties and I think that played into our very slow and no attention to us mentality. Too busy with the larger groups. Took over 2 hours...good thing weren't in a rush. Steaks were good as awlays, plate did not sizzle like it had in the past when they first came out but still was very hot and steak stayed how the whole time. We ordered fries for sides and they came out cold and soggy....again overall just a bad room to sit a table of 2 with three other tables of 10.

RF
Washington DC
1 review
Dined on January 11, 2020
Overall1food2service2ambience3

We’ve eaten at Ruth Cris all over USA. And the KOP several times. This last visit was horrible. Slow apathetic service. 30 minutes to get a drink. Over an hour to get burnt and over cooked food with an attitude. Service was geared towards big parties who may give a big tip vs the two of us. The food was terrible but the steak was just fair. Manager came over to apologize but the 2 hour ordeal was over and we left. A HUGE disappointment and sub par for the costs

Ruth's Chris Steak House - King of Prussia
Responded 5 days ago

We appreciate you writing about your recent visit with us. Guest satisfaction is of the utmost importance to us. We'd like to learn more. Please consider sending us your contact information, including a phone number, so that we may directly address your concerns. Thank you!

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NZ
Philadelphia
14 reviews
Dined on January 10, 2020
Overall2food2service2ambience2

My husband and I were put in a separate part of the restaurant where it was so quiet, it felt like we were in a library. There were plenty of tables in the area of the restaurant we were in, but they put us at a table in between 2 windows where it was so drafty. Our steaks were cooked to our liking, however lacked seasoning. We had ordered the shoestring fries, and it lacked seasoning- it felt like we were eating shredded cardboard. The brussel sprouts we ordered were the most flavorful and delicious part of the meal. Our server was nice, but service was very slow. For instance, she had dropped off dessert menus, which we were interested in ordering, but we didn’t see her for about 20 minutes so we had lost interest and changed our minds. Needless to stay, very disappointing for our first (and last) time there.

Ruth's Chris Steak House - King of Prussia
Responded 5 days ago

We truly appreciate your feedback because it helps us improve. This is not at all the experience we aim to provide. So we can learn more, please consider sending us your contact information, including a phone number. Thank you!

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RM
Philadelphia
1 review
Dined on January 4, 2020
Overall3food2service3ambience4

My steak was not cooked properly. Also the host cut my meat off the bone without asking. I like to have the bone on and clean it myself. My wife’s steak was over well done. Steakhouse should be able to get the steak temperature right.-

Ruth's Chris Steak House - King of Prussia
Responded on January 10, 2020

RaffiM, thank you for your candid review. Please rest assured that in this Ruth's Chris, as well as all others, our intention is to provide the highest and finest quality with regard to both food and service, not to mention hospitality - much like Ruth would have done herself. Should you wish to discuss your concerns in greater detail, please reach out to us directly with your contact information including a phone number. Thank you!

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WR
Philadelphia
2 reviews
Dined on December 31, 2019
Overall5food5service5ambience5

As always, the food was fantastic. Our service was amazing, and we appreciated Corey's sense of humor very much! Thanks for a great evening.

BW
Philadelphia
2 reviews
Dined on December 31, 2019
Overall5food5service5ambience5

Delicious food and great service.

OT
Atlantic City
5 reviews
Dined on December 31, 2019
Overall1food1service1ambience2

I can officially say Ruth Chris is no longer my favorite steakhouse. This is the 2nd terrible experience I’ve had with this chain (back to back at different locations, might I add). My boyfriend and I went on NYE around 9pm to celebrate me turning 25 at the stroke of midnight and so that he could finally taste the food I raved about while trying to convince him to have our pregnancy announcement dinner here for our family in March. The restaurant was half empty and our waiter’s customer service was subpar (he didn’t explain things, even after being told it was boyfriends first time here). After waiting roughly 40 minutes to receive our dinner, this is what we were presented (refer to the picture): 2 cold burnt extremely dry under seasoned steaks that were supposed to be medium well on a “500 degree plate” (that I was able to move with my bare hands without even a slight ting on my fingers), room temperature mash potatoes, and dry shrimp. I did not taste the spinach. Therefore, I can not review it but I am very upset with the lack of overall quality we received. Furthermore, my boyfriend begged me to not speak with the manager that night and I respected his wishes while attempting to make the best out of our time. Keep in mind, we purposely chose this location, instead of dowtown, expecting it to be less crowded to ensure we had excellent service but obviously we were wrong and the previous negative reviews were correct.

OT
Philadelphia
13 reviews
Dined on December 31, 2019
Overall5food5service5ambience5

We Celebrated New Year’s eve at Ruth Chris and it was a fantastic environment and dinner! Our server was outstanding! Nice way to ring in the new year

OT
Naples
3 reviews
Dined on December 31, 2019
Overall4food5service4ambience4

New Years Eve

OT
1 review
Dined on December 31, 2019
Overall3food1service3ambience5

I have never had a bad dinner here, however my New Year’s Eve dinner was not great at all! I ordered the 40 ounce steak which was very bland and my wife ordered the strip which was also very under cooked and

RC
Philadelphia
10 reviews
Dined on December 31, 2019
Overall1food1service5ambience3

I was disappointed. We were there for an early New Year’s eve dinner.

I liked my salad and my wife liked her steak, but everything else was mediocre at best. My steak was overcooked and not very tasty, so I didn’t finish it. My wife’s soup was disappointing as were the sides (creamed spinach and mashed potatoes). Just didn’t have much taste.

The waiter was attentive, but when I told him my steak was overcooked, his response was “ I’m sorry about that”. And that was it.

We have eaten at Ruth’s Chris a number of times over the years for special occasions. We were a little disappointed the previous time we went, but thought that was just a bad night for them. Now that we’ve been disappointed again, we will look elsewhere in the future.

OT
Philadelphia
2 reviews
Dined on December 31, 2019
Overall4food3service5ambience5

Ribeye cut was not premium and up to high end steak house steak house standards. Should be marbled, not gristle and fatty.

J
Phoenix
2 reviews
Dined on December 28, 2019
Overall3food3service2ambience5

So many mistakes with the table orders. Won’t be back any time soon.

Ruth's Chris Steak House - King of Prussia
Responded on December 31, 2019

Thank you for taking the time to share your comments. This is certainly not how we wanted your visit to go. We'd like to learn more -- please consider sending us your contact information, including a phone number so that we can reach out to you directly. Thank you!

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OT
1 review
Dined on December 28, 2019
Overall5food5service5ambience4

Ruth Chris filets are absolutely amazing, the best I’ve ever had.

l
Philadelphia
39 reviews
Dined on December 27, 2019
Overall1food1service4ambience4

It's too bad this location has dropped so much in prestige and value.
6:30 PM Friday night reservation gets my table for 3 a wait to be seated. Why, well, I figured out mgmt. was searching for a table where a server was available. The place was all but EMPTY. What's with the wait? We were on time. I guess mgmt. is trying to spread out the few customers for the few servers??
I've dined at steakhouses all over the country and this Ruth's Chris is not competing well with the other places in the vicinity.
My wine glass was delivered wet as if it had just been rinsed. My simple potatoes came out al dente. Our 3 steaks came to the table all ill-prepared. Each was one desired temperature off. Moreover, I'm pretty sure, not one steak had ANY seasoning! The bread puddings were embarrassing. Lastly, the 3 of us should have sent the steaks back, as well as my potatoes. After watching a manager walk right past a dropped table napkin on the floor, I didn't bother to complain. Probably would have received a compt. meal. I've got too much class and do not need the freebee. I'll just never be back.
Bottom line, if this is a corporate owned store, it needs to be shuttered.

Ruth's Chris Steak House - King of Prussia
Responded on December 31, 2019

We appreciate you writing about your recent visit with us. Guest satisfaction is of the utmost importance to us. We'd like to learn more. Please consider sending us your contact information, including a phone number, so that we may directly address your concerns. Thank you!

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OT
1 review
Dined on December 27, 2019
Overall5food5service5ambience4

The food was awesome, and reasonably priced for what you got. Our service was top notch and Sheila, our server, was great - very personable and she knew the menu well. It was an excellent meal overall and I would recommend it.

FH
Philadelphia
67 reviews
Dined on December 24, 2019
Overall2food2service2ambience2

We decided to try Ruth Chris for Christmas Eve and treat ourselves to a nice dinner. We were very disappointed starting with being seated in the bar instead of the restaurant. Next our waitress approached us and took our drink order. She put the order in promptly because when I tried to get her attention to change the wine we ordered, she said the order was on it's way. She was not very attentive to us and appeared to be just going thru the motions. Her assistant, on the other hand, was very nice and we had no complaints about him.
Our shared appetizer of calamari came out right away and was excellent; however, we had to wait well over an hour for our meal. When it finally arrived, the 11 oz. filet was tough and hard to cut even though I ordered it medium rare. My wife had the barbequed shrimp which was ok. The waitress came over when we were finished and asked if we wanted dessert. I had to remind her that dessert was included in my dinner selection. After sitting in the restaurant for 2 hours, we finally got our check. The cost of the food and wine was expensive and definitely not worth the money. There are too many other good steak houses in the area to choose from. I won't be returning to Ruth Chris and have just relayed our poor experience to our family when we met on Christmas Day.

Ruth's Chris Steak House - King of Prussia
Responded on December 27, 2019

We truly appreciate your feedback because it helps us improve. This is not at all the experience we aim to provide. So we can learn more, please consider sending us your contact information, including a phone number. Thank you!

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CG
Philadelphia
6 reviews
Dined on December 21, 2019
Overall3food5service3ambience5

The food was great. Our server was very nice but her service was severely lacking for a fine dining restaurant. The drinks and drink refills took too long and the apps were slow to come out but as soon as we were done the apps the main course was served. Took a while to get the check and even longer to pay ( keep in mind this is when the tip is thought of) we finally got tired of waiting for the server to come back and we went and found the manager to pay as did a other guest right behind me.
I expect issues like this in casual dining but not Ruth Chris. We are big fans but with many other steak houses within 5 minutes we may try somewhere else next time.

Ruth's Chris Steak House - King of Prussia
Responded on December 25, 2019

Cory, thank you for your candid review. Please rest assured that in this Ruth's Chris, as well as all others, our intention is to provide the highest and finest quality with regard to both food and service, not to mention hospitality - much like Ruth would have done herself. Should you wish to discuss your concerns in greater detail, please reach out to us directly with your contact information including a phone number. Thank you!

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OT
Philadelphia
8 reviews
Dined on December 21, 2019
Overall5food5service5ambience4

Annual Holiday Familu Dinner

S
Philadelphia
61 reviews
Dined on December 20, 2019
Overall4food4service5ambience4

Tasty steak, bisque, and lobster mac and cheese. Waiter was very attentive.

WA
Philadelphia
1 review
Dined on December 18, 2019
Overall5food5service5ambience4

The wine selection was excellent, our fillets were cooked to order (i.e. medium rare) and the sides were just appropriate for the three of us (au gratin potatoes and creamed spinach).

g
Philadelphia
1 review
Dined on December 17, 2019
Overall2food2service3ambience4

Just a bad night here. Great server but very slow for Food service and we’ll below par food quality. Bummer

Ruth's Chris Steak House - King of Prussia
Responded on December 19, 2019

Please rest assured that in this Ruth's Chris, as well as all others, our intention is to provide the highest and finest quality with regard to both food and service, not to mention hospitality - much like Ruth would have done herself. Please reply to us directly, or private message us with your contact information, including a phone number, so that we can further address your concerns. We hope you will give us another chance. Thank you!

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F
Philadelphia
36 reviews
Dined on December 15, 2019
Overall3food3service4ambience4

We love Ruth’s Chris s and dine there frequently. Our waiter told us it was sold and under new management and it shows. A few issues with our visit.

We wanted Prosecco and they had none. Wife ordered a gin and tonic and it came with no lime. Really! Our cowboy steak was great as usual but the sides, both of them were just barely warm. Finally when visiting the men’s room the urinal was out of order and leaking. All in all it was a disappointing visit. Let’s hope they get it together.

Ruth's Chris Steak House - King of Prussia
Responded on December 19, 2019

We are always open to guest feedback and appreciate you sharing about your experience. We aim to make every visit to Ruth's Chris an excellent one for all of our guests. Should you wish to discuss your concerns in greater detail, please reach out to us directly with your contact information including a phone number.

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KJ
Philadelphia
11 reviews
Dined on December 15, 2019
Overall3food3service4ambience3

Food was just good. Nothing great. Not worth the premium prices that they charge. We hadn’t been there for a number of year not and only went because we were given a gift card. Of all of the upper tier steak places in KOP, I would rank this near the bottom, just above Fogo.

Ruth's Chris Steak House - King of Prussia
Responded on December 19, 2019

Kev and Jo, thanks for reaching out. We believe that the quality of our service, atmosphere, and food make us one of the finest high-end steakhouses anywhere, and we wish you'd left with a better impression of the value of our offerings. Should you wish to discuss your concerns in greater detail, please reach out to us directly with your contact information including a phone number.

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MB
Philadelphia
4 reviews
Dined on December 14, 2019
Overall5food5service5ambience5

We had a great time. They were extremely busy but still attentive. Kim is a great waitress and Dan was excellent too

OT
1 review
Dined on December 14, 2019
Overall5food5service4ambience5

There was still a wait even with our reservation, but the food was great and well worth the price.

BC
Philadelphia
4 reviews
Dined on December 13, 2019
Overall5food5service5ambience4

Great anniversary dinner. Food was great. Sheila was fantastic.

OT
Orlando
1 review
Dined on December 8, 2019
Overall5food5service1ambience5

Forgot my steak in a group of 2

MD
Atlantic City
5 reviews
Dined on December 6, 2019
Overall4food4service4ambience5

Being the holiday season thing we’re very busy hence a lot slower than usual. The meals were good but not great.

r
Philadelphia
25 reviews
Dined on December 6, 2019
Overall3food2service2ambience5

Jim our server was very slow and took a long time just to get our order He also forgot to ask me for my order. I had to let him know that I didn’t order cause he took the females then took the menu’s and that when I reminded him that I didn’t order. After we order it took a long time to get bread Also appetizers took long time to come out as well. He did forget to bring one beverage after food finally came to the table We had to flag him down several times for service. He didn’t give us the service I expected. We been to your establishment for years in New York, New Jersey and Cancun One order came out wrong and plate was burnt on bottom. We never experience this kind of ordeal and will never come back there again. It was my child 30th birthday and it didn’t make us feel special. Hopefully someone will address my concerns and get it straightened out so no one else have to endure what we did.

RB
Baltimore
1 review
Dined on December 6, 2019
Overall4food5service1ambience5

Had to ask several times for water. Service person just walks by table. Dirty bathrooms. No paper towels. Manager seemed annoyed when told. Place seems to be going down hill. Disappointment

t
Philadelphia
20 reviews
Dined on December 1, 2019
Overall5food5service5ambience5

Steaks were amazing and like butter. Sides and desserts were also high quality. Can see what the hype is all about.

WW
Philadelphia
10 reviews
Dined on November 30, 2019
Overall5food5service5ambience5

Great meal and wonderful service at the bar before our dinner!

OT
Philadelphia
15 reviews
Dined on November 30, 2019
Overall5food5service5ambience5

We dine here every year for my birthday. It’s the best(classic) steak house around. The steak is always cooked perfect.

MB
Philadelphia
4 reviews
Dined on November 30, 2019
Overall5food5service4ambience4

Ruth's Chris is our favorite. Consistently good, never disappoints. I know it's a steak place, but I was craving the stuffed chicken breast and it was delicious. Perfect veggies and chopped salad too. I haven't been to a steakhouse with this kind of consistency, so this is why we keep coming back.

G
Philadelphia
351 reviews
Dined on November 28, 2019
Overall4food4service4ambience4

Great food and great service. Our steaks were cooked perfectly and the sides were all good. We highly recommend hands down.

LC
Philadelphia
1 review
Dined on November 28, 2019
Overall5food5service5ambience5

Jim our waiter was very Personable and attention to us while we had thanksgiving dinner there. One of my faves places to eat. Next time I will definitely ask to be seated in Jim’s section. Be Blessed!
And Happy Thanksgiving

J
Philadelphia
13 reviews
Dined on November 28, 2019
Overall1food3service1ambience3

Thanksgiving. We go here every year — Philly for 20 years, KOP the last 3 years. Always a great experience. Except this time. Turkey dinner inedible. Service the worst — ever! They were clearly short handed — the bill was over $1200 (had 10 people) and I wouldn’t mind spending it but the service was abominable. And the manager just couldn’t handle the issues. They did take something off the bill but I’d much rather spend the full amount and everyone enjoy it! Some in my family want to give it a second chance. Not me — too expensive to be this much of a disappointment.

Ruth's Chris Steak House - King of Prussia
Responded on December 1, 2019

Thank you for your review. We are very sad to hear that you did not enjoy your most recent experience with us, and we would like to work to make it right. Please reach out to us directly with your contact information, including a phone number. We hope to hear from you soon.

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JG
Washington DC
3 reviews
Dined on November 28, 2019
Overall4food5service4ambience3

The food was outstanding. The service was great until the place filled up and then the staff was stretched to thin. The time between appetizers and the main course was very, very long but when it came, it was hot and delicious. The desert on the turkey dinner was not up to your standards. In fact we laughed as one person held up her dessert and said Obama Care and held another person's dessert that ordered off the menu and said Blue Cross-Blue Shield Insurance. The sea food towers were great. Over all, it was a great time and we will be back.

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