Ruth's Chris Steak House - DoubleTree Jacksonville

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1. L

   Louis

   Jacksonville

   3 reviews

   1.0

   3 reviews

   Dined 1 day ago

   overall1food1service3ambience2

   Drinks were terrible. Club soda flat. So the Vodka, club and cran became Vodka and sparkling water. Forgot the cran and instead of making a new one, brought over a glass of cran and peligrino bottle for us to make ourselves. Ordered a Filet medium. Got end cut that looked terrible and was rare/medium rare. Sent it back and came out with a better cut of meat, but woefully undercooked. Server said to cut it up and sear it on the blazing hot plate. So had to make our own drinks, and cook our own meat. Manager came by once and said would check on us again at desert but never made another appearance. Another table sent their filet back and server indicated that Filets are hard to cook. I disagreed with him but obviously, the chef was having a tough night. Overall, a cluster of a night!

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2. MM

   MikeM

   1 review

   5.0

   1 review

   Dined 1 day ago

   overall5food4service4ambience5

   Great view of River! Price as expected. Great Service.

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3. LS

   LynnS

   New York Area

   85 reviews

   vip
   5.0

   85 reviews

   Dined 2 days ago

   overall5food5service5ambience5

   Lovely place to celebrate a birthday!

   Report
4. U

   Ughmeister

   Jacksonville

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   overall5food5service5ambience5

   We went for our 13th anniversary, we were seated at a table next to the windows, which overlooks the St. Johns River. The servers were excellent, and our waiter provided very timely service, not too much, not too little. As always, the food was incredible, and we even had some to take home. One of the best things is that we saw a pod of dolphins out in the river, just frolicking away.

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5. ES

   ElizaS

   Jacksonville

   10 reviews

   vip
   5.0

   10 reviews

   Dined 2 days ago

   overall5food5service5ambience5

   Always a treat dining with Les. Everything from start to finish was phenomenal.

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6. MG

   MGSuperFoodie

   Jacksonville

   10 reviews

   vip
   5.0

   10 reviews

   Dined 3 days ago

   overall5food5service5ambience5

   Incredible service. Food was prepared to temperature. We even had fish -at a steak house- and it was great! The steaks were Ruth Chris excellent.

   Report
7. BK

   BrittneyK

   Jacksonville

   5 reviews

   1.0

   5 reviews

   Dined 3 days ago

   overall1food1service1ambience2

   I made reservations for my husbands birthday. Arrived on time, still had to wait at least 5 minutes for table, no big deal. Everyone at hostess stand was nice and greeted us and wished my hubby a happy birthday. Got to our table, from there, I have no positive words. Long story short, it took 25 minutes to get someone to bring us water and bread. We never once saw our waiter. Several waiters walked by and tended to every table around us, however, not once did anyone acknowledge we were even there. After 30min, I did go to hostess and ask to speak with manager who offered to move our table to an area with "better waiters". But at that point my hubby was livid and wanted to leave, and it was his birthday. When you go to a nicer establishment you expect the best. Our experience was awful.

   Ruth's Chris Steak House - DoubleTree JacksonvilleResponded todayThank you for taking the time to leave us a review. We're sorry to hear about your long wait as its not the dining experience that we aim to provide. Should you wish to address your concerns in further detail, please consider replying directly to us with your name and phone number. Thank you.

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8. B

   Buck

   Jacksonville

   1 review

   3.0

   1 review

   Dined 3 days ago

   overall3food4service1ambience3

   Bella, the assistant server was outstanding, otherwise, service was extremely slow.

   Ruth's Chris Steak House - DoubleTree JacksonvilleResponded todayWhile we're glad to hear that you received good service from the assistant server, we're sorry to hear that the rest of your experience was slow. We appreciate your taking the time to leave us a review, and we hope to have the chance to serve you again. Thank you.

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9. KJ

   KarenJ

   Jacksonville

   1 review

   4.0

   1 review

   Dined 3 days ago

   overall4food5service3ambience4

   The last three ot four visits I have been disappointed with the level of service we have received. I am mindful of the times we live in and still tipped as if the service was excellent but am still disappointed

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10. g

    golfnut

    Jacksonville

    24 reviews

    vip
    4.0

    24 reviews

    Dined 3 days ago

    overall4food5service4ambience5

    the view was great as we got to see dolphins swimming in the river

    Report
11. OT

    OpenTable Diner

    Jacksonville

    2 reviews

    4.0

    2 reviews

    Dined 3 days ago

    overall4food3service5ambience5

    Service was excellent. Food was just okay. One steak was overcooked in my party. Not as good as previous visits.

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12. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined 3 days ago

    overall5food5service5ambience5

    This was a planned date night for myself and husband and we were ready for some good food and drinks. Everything was great. Seating area with view of the riverfront was romantic and the waitress Bree was very friendly and professional and very helpful with our requests.

    Report
13. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined 4 days ago

    overall5food5service5ambience5

    It was great, couldn’t have asked for a better experience! It’s was a birthday celebration.

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14. VH

    ValerieH

    Jacksonville

    1 review

    5.0

    1 review

    Dined 4 days ago

    overall5food5service5ambience5

    Everything was fantastic. Cocktails, wine, salads, entrees ,sides and desserts were amazing. We even had a dolphin show in the St John’s River.

    Report
15. SA

    ScottA

    Las Vegas

    3 reviews

    5.0

    3 reviews

    Dined 4 days ago

    overall5food5service5ambience5

    The food, as usual, was outstanding! Matt, our server, accommodated our every request, even those not on the menu. Great dinner experience!

    Report
16. RC

    RonC

    Jacksonville

    5 reviews

    vip
    3.0

    5 reviews

    Dined 4 days ago

    overall3food2service5ambience4

    Service was excellent. Appetizers and salad were good Dessert was good The porterhouse steak was over cooked and very tough on the strip portion. It had a big piece of gristle running through the steak. We were tight on time, headed to a show or I would have sent it back. I also did not complain to Server or Management. You go to Ruth’s Chris for a great steak and that’s not what we experienced this time.

    Ruth's Chris Steak House - DoubleTree JacksonvilleResponded todayWe sincerely apologize not everyone's steak arrived perfectly prepared. Would you please consider sending us a private message about this? Please reply to us directly with your contact information, including your name and a phone number. Thank you!

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17. PJ

    PeteJ

    Jacksonville

    1 review

    2.0

    1 review

    Dined 4 days ago

    overall2food2service2ambience4

    After 20 minutes sitting at our table, had to ask for service. Bread was stale. Food overall was mediocre. Expected more than was provided for the price.

    Report
18. JA

    JohnA

    Washington DC

    5 reviews

    5.0

    5 reviews

    Dined 4 days ago

    overall5food5service5ambience5

    Wow! what a great meal. Staff and servers were wonderful. Got the bone- in off the nightly special menu and it was perfect!

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19. GK

    GunnerK

    1 review

    3.0

    1 review

    Dined 5 days ago

    overall3food3service3ambience3

    The food ok & not worth the price they put on it. Our server, Nic, was never around and when he did show up he would sneak up, startle us, and almost whisper in my fiancé’s ear. Probably the most strange and underwhelming $200 I have ever spent.

    Ruth's Chris Steak House - DoubleTree JacksonvilleResponded todayThank you for your honest comments. We are sorry to hear that you had a less than favorable experience. please send your contact information, including your name and a phone number, to us in your response. Thank you!

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20. HH

    HHardee

    1 review

    5.0

    1 review

    Dined 5 days ago

    overall5food5service5ambience5

    Wait time for table was less that 10min. Food was cooked to perfection!!!!! Waiter was very attentive and helpful. Very please with our experience.

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21. E

    Evans

    Jacksonville

    7 reviews

    5.0

    7 reviews

    Dined 5 days ago

    overall5food5service5ambience5

    Good food, friendly people and great environment . We will definitely be back again soon

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22. MJ

    MarcJ

    Jacksonville

    39 reviews

    vip
    2.0

    39 reviews

    Dined 5 days ago

    overall2food2service4ambience3

    First time we were disappointed in our meal. The steak, shrimp and fish were all overcooked. We didn't bring to waiters attention because of another engagement we needed to leave for. Time between salad and entrees was over 20 minutes. Just not a great experience. Waiter was apologetic and polite.

    Ruth's Chris Steak House - DoubleTree JacksonvilleResponded todayOur goal is to always provide the very best food and service, so we are concerned to hear your comments about your dinner order. Should you wish to discuss your experience in further detail, please reply directly with your contact information, including your name and a phone number. Thank you!

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23. L

    Lane

    Jacksonville

    4 reviews

    2.0

    4 reviews

    Dined 6 days ago

    overall2food2service2ambience2

    Party of 5 for my husband's birthday:Food and service not up to your standards. Chaturbahu w/reduction best food at table, crab cakes tasteless and ordered rare steak served well done, baked potato cold, lobster overcooked. scalloped potato :PERFECT, asparagus /Perfect I was so embarrassed by my guess's food being just awful and servers ignored request for Sauces. We have always chosen Ruth Chris for our special dining, but go elsewhere after the evening 3-24-23.

    Ruth's Chris Steak House - DoubleTree JacksonvilleResponded todayPlease rest assured that in this Ruth's Chris, as well as all others, our intention is to provide the highest and finest quality with regard to both food and service, not to mention hospitality - much like Ruth would have done herself. Please reply to us directly, or private message us with your contact information, including your name and a phone number, so that we can follow up with you. Thank you!

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24. RH

    RoyH

    South Dakota

    1 review

    5.0

    1 review

    Dined 6 days ago

    overall5food5service5ambience5

    Me and my family really enjoyed the service and food. Great time was had by all!!

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25. C

    Cardinalfan

    Jacksonville

    15 reviews

    vip
    4.0

    15 reviews

    Dined 7 days ago

    overall4food5service4ambience5

    Ian was our waiter and he was very knowledgeable of both the menu and the history of Ruth Chris. My Vieux Carre cocktail was spot on. Food (steaks) were delicious. Perhaps a little overdone but I would be "splitting hairs". A very nice upscale restaurant.

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26. N

    Nolesrock

    Atlanta Metro

    7 reviews

    2.0

    7 reviews

    Dined on March 21, 2023

    overall2food3service2ambience3

    Mediocre service and below average experience to drive 120 miles for. Still waiting for a call back from this General manager to resolve my card balance error.

    Report
27. KN

    KristinN

    Jacksonville

    1 review

    5.0

    1 review

    Dined on March 21, 2023

    overall5food5service5ambience5

    The food was excellent. Kim and Kenny were an awesome wait staff.

    Report
28. DW

    DarrylW

    1 review

    2.0

    1 review

    Dined on March 21, 2023

    overall2food4service2ambience4

    Service was very slow. An hour past between the time we ordered and the time our meal was served. Server was polite and apologized for "the kitchen being slow" but the length of time it took to serve our meal was excessive. I've been to this location several times and always had a good experience so I'm sure I'll return to try again.

    Ruth's Chris Steak House - DoubleTree JacksonvilleResponded todayWe’re sorry to hear about the slow service as we never want our guests to leave disappointed. Please consider replying directly to us with your name and phone number should you wish to discuss your concerns further. Thank you.

    Report
29. VJ

    ValarieJ

    San Francisco

    1 review

    5.0

    1 review

    Dined on March 21, 2023

    overall5food5service4ambience5

    The food was great. The company was even better, but the price was outrageous.

    Report
30. MS

    MyrianeS

    1 review

    5.0

    1 review

    Dined on March 20, 2023

    overall5food5service5ambience5

    They make my husband's Birthday so special. Everything was outstanding.

    Report
31. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on March 20, 2023

    overall4food3service3ambience4

    This will be the first time I complain about our dining experience at this location, and we usually dine here once a year. Not sure why our reserved table was not immediately ready once we arrived on time for our 6PM reservations, but it took less than ten minutes to seat us. All was going well through the time we got our food. The steak I ordered was the ribeye medium rare, but was more on the medium side, but I did not bring it to anyone’s attention and just dealt with it. After the meal, however, was when the dissatisfaction came with our overall experience, as it took nearly an hour for the check to be brought to the table and we were not checked on by wait staff during that time period. I get it - everyone has “off days” when things are not going right, but for such an establishment as respected as Ruth’s Chris we definitely expected more during our $630 pre-tip bill, on which we tipped $120.

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32. OT

    OpenTable Diner

    Jacksonville

    2 reviews

    5.0

    2 reviews

    Dined on March 19, 2023

    overall5food5service5ambience5

    Nick was our waiter and he was amazing.. Food was great as always and wine was perfect.

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33. OT

    OpenTable Diner

    Richmond

    2 reviews

    5.0

    2 reviews

    Dined on March 19, 2023

    overall5food5service5ambience3

    Great service, great food. Wish they’d enforce the dress code better. People wearing a hoodie, sweatpants, and flip flops shouldn’t be allowed in.

    Report
34. AT

    AliciaT

    1 review

    5.0

    1 review

    Dined on March 19, 2023

    overall5food5service5ambience5

    I have never had a bad experience at Ruth”s Chris.

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35. s

    suzanne

    Orlando

    12 reviews

    5.0

    12 reviews

    Dined on March 18, 2023

    overall5food5service5ambience5

    As always Ruth's Chris did not disappoint. From the escargot to the creme brulee, it was top notch. And the location in Jacksonville is our favorite. Great view of the blue bridge and the river. Bon Appetit!

    Report
36. MB

    MichaelB

    1 review

    5.0

    1 review

    Dined on March 18, 2023

    overall5food5service5ambience5

    Best steak I’ve had here to date. Matthew was our server (third visit with him). Always provides top notch service. Seems a shame to call him a server. More like a dinner coordinator. Knows the perfect time to come over and then when to let us dine. Great experience. Plan for at least 2 hours for a dinner.

    Report
37. MO

    MichaelO

    Jacksonville

    6 reviews

    5.0

    6 reviews

    Dined on March 18, 2023

    overall5food5service5ambience5

    Perfect meal as expected at Ruth’s Chris. Excellent anniversary choice.

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38. h

    hrudey

    Jacksonville

    1 review

    5.0

    1 review

    Dined on March 17, 2023

    overall5food5service5ambience5

    The food at Ruth's Chris is, as expected, on the pricy side but it is of such high quality that as a special occasion it is still worthwhile. The service was outstanding, and I regret that it had been so long since our last visit.

    Report
39. VB

    VanessaB

    1 review

    5.0

    1 review

    Dined on March 17, 2023

    overall5food5service4ambience5

    Had a great experience here at the downtown location.

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40. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on March 14, 2023

    overall5food5service5ambience5

    Outstanding! The food was amazing both taste and presentation! The stuffed chicken breast a surprise as it is equal delicious dish to the steak! Garlic crested sea bass excellent as well. The brussel sprouts fantastic taste!

    Ruth's Chris Steak House - DoubleTree JacksonvilleResponded on March 17, 2023We are glad to know you enjoyed your experience and we hope to have the chance to "wow" you again!

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