Ruth's Chris Steak House - DoubleTree Jacksonville

4.6
1693 reviews
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$31 to $50
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Steakhouse
Looking for a reservation? Call us at (904) 396-6200 and we will do our best to accommodate you.

Ruth's Chris Steak House in Jacksonville, FL serves the finest USDA Prime beef available, broiled at 1,800° and served on 500° plates, so your steak stays hot, juicy and delicious from first bite to last. Enjoy our New Orleans-inspired appetizers, USDA Prime steaks, fresh seafood, signature side dishes and homemade desserts. All this while you enjoy our warm, inviting atmosphere and Ruth’s Chris’ genuine hospitality. So whether you’re a regular or have just been wondering what all the buzz is about, Ruth's Chris is the perfect excuse to enjoy the perfect night out. Dinner is served nightly, reservations are suggested and private dining and offsite catering may be arranged.
What 1693 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.6based on recent ratings
4.7
food
4.6
service
4.5
ambience
4.3
value
Noise · Moderate
90% of people would recommend it to a friend
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OT
Jacksonville
1 review
Dined 2 days ago
Overall 5food 5service 5ambience 5

Great service and great atmosphere! Always a great experience each time. Favorite location for many years now.

P
1 review
Dined 2 days ago
Overall 5food 5service 5ambience 5

We always go to Ruth’s when we want to have a fantastic meal, with great views and impeccable service.
Matthew is the best waiter ever that is why we always request him. He always makes sure we are happy and knows what we want without even having to ask. Can’t say enough about him he makes us feel like we are his only customer. You rock Matthew thanks for making our anniversary extra special!
Pam and Bob Dedrick

RW
1 review
Dined 3 days ago
Overall 5food 5service 5ambience 5

I had the steak and cold water lobster. Best steak I ever had. It was tender and flavorful and cooked just right. Ruth's Chris is not inexpensive but at the same time I have to say that you have to pay more for quality and they have definitely got quality. My wife got crab cakes and said it was the best she had ever had. For dessert we got the Creme Brulee. It too was excellent. Ruth's Chris is a treat!

OT
Jacksonville
4 reviews
Dined 4 days ago
Overall 5food 5service 5ambience 5

It was my birthday! The food was amazing just like every other time. It was perfect

RB
Tampa
5 reviews
Dined 4 days ago
Overall 3food 3service 4ambience 3

Celebrating my husband’s 40th birthday. The restaurant was very hard to find due to the small signage that was not very visible from the road. Hostess was not very friendly nor did she make eye contact with me when I went to check in for my reservation. Server was excellent. He had a good personality and was timely with our drinks and dinner. Drinks were delicious and strong. The crab cakes were some of the best we have ever had. The steak was a disappointment. Very salty and asked for it medium well, but it was well done. Crime brûlée was absolutely delicious. Not bad but not the best.

C
Jacksonville
4 reviews
Dined 4 days ago
Overall 3food 3service 3ambience 3

I’ve been to Ruth’s Chris several times and I am always underwhelmed. When spending $100+ per person, I expect excellence and they never deliver. Some examples from this most recent experience include waiting 15 minutes past our reservation time despite there being multiple empty tables, the lobster bisque being so greasy and bland that it was inedible and the waiter not even apologizing when I told him, much less offering to bring something else or remove from the bill, the waitstaff rushing us to order and rushing us through the meal, etc. I don’t know if the staff is poorly trained or if they are accustomed to patrons who don’t know any better, but offering to box up the meal while people are still eating is plain rude.

TA
New York Area
1 review
Dined 5 days ago
Overall 3food 3service 2ambience 2

From a service perspective, it was kind of a shambles start to finish. The restaurant was not able to honor our reservation at the appointed hour, so we elected to dine in the lounge. Wrong salad initially served, and then correct salad brought halfway through main course. Not what we would typically expect from a Ruth’s Chris experience. Will try something else next time.

OT
Jacksonville
8 reviews
Dined 5 days ago
Overall 5food 5service 5ambience 5

Celebrated my mother-in-law’s 75th birthday. Both the & server had great personalities that made the night so enjoyable and memorable. Food was amazing and it seemed like the rest of Jacksonville wanted to be there tonight, place was full.

DB
Jacksonville
1 review
Dined on August 15, 2019
Overall 5food 5service 5ambience 4

Loved the service and the views of the river. But the steak was fantastic!

CS
1 review
Dined on August 14, 2019
Overall 4food 5service 4ambience 4

Amazing Filet - melt in the mouth !

Slightly annoying to book a table then be told that 5 or 6 tables have overstayed their expected finish time and therefore we had to wait in line. Not good at their prices.

OT
Tampa
1 review
Dined on August 14, 2019
Overall 3food 4service 4ambience 3

Reservation was 20 minutes late.

J
Jacksonville
23 reviews
Dined on August 14, 2019
Overall 3food 5service 3ambience 4

Food always great! Our server was great, but management had not staffed accordingly or did not have a contingency plan when servers may call off. New management seems more stiff and corporate. Management never comes by to say hello and welcome. Disappointing as this is sub par for a Ruth's Chris store.

j
Jacksonville
22 reviews
Dined on August 14, 2019
Overall 5food 5service 5ambience 4

Excellent service, reliably good food. Great for special occasion. Lots of diners on Wednesday evening

r
Philadelphia
14 reviews
Dined on August 11, 2019
Overall 5food 5service 5ambience 5

I made reservations for 3 on a Sunday evening to celebrate my brother's birthday. We were seated by the window so had a great view of the river. Kenny was our server and did an excellent job of accommodating our needs.
The food was prepared as requested and the pastry chef prepared a birthday dessert for my brother.
Very likely that the next time I am in or near Jacksonville I will pay a return visit to this Ruth's Chris location.

EB
Jacksonville
4 reviews
Dined on August 10, 2019
Overall 5food 5service 5ambience 5

Perfect in every way.

OT
Tampa
3 reviews
Dined on August 9, 2019
Overall 4food 5service 5ambience 5

We waited 30min for a table even though we had a reservation, but after we got seated everything was amazing!

OT
1 review
Dined on August 9, 2019
Overall 5food 5service 5ambience 5

I have been to your retaurant many times!! This was especially special because it was my boyfriends pre-birthday celebration!! There was a card and table decorations there and a special dessert!! It was excellent!! Thank you for making his day great!!

PM
1 review
Dined on August 9, 2019
Overall 4food 5service 2ambience 4

I enjoyed the food and ambience; however, the waiter, in my opinion, was not cordial and appeared disingenuous which detracted from the experience.

OT
Jacksonville
1 review
Dined on August 7, 2019
Overall 5food 5service 5ambience 5

Family celebration

R
Tampa
6 reviews
Dined on August 6, 2019
Overall 5food 5service 5ambience 5

Had the Chilean Sea Bass. It was excellent. Would have it again.

OT
Jacksonville
10 reviews
Dined on August 4, 2019
Overall 5food 5service 5ambience 4

Our waiter, Matthew, was excellent and provided excellent service.

SG
1 review
Dined on August 2, 2019
Overall 5food 5service 5ambience 5

The waiter was exceptional. The food was amazing. I will be returning soon.

CT
1 review
Dined on August 2, 2019
Overall 5food 5service 5ambience 5

The food and service was great as always! The remodel looks great! Another wonderful experience

RS
Orlando
2 reviews
Dined on August 1, 2019
Overall 2food 3service 3ambience 3

The service was very slow (even for Ruth’s Chris which always seems to be a big time commitment). The filet Mignon did not taste very good, and the Brussel sprouts & potato fingerlings were kind of boring. We are used to the one in Tampa which we’ve always enjoyed. It was just disappointing for the price point!

OT
1 review
Dined on July 30, 2019
Overall 5food 5service 5ambience 5

Excellent. We will go back soon.

TT
Jacksonville
1 review
Dined on July 29, 2019
Overall 5food 5service 5ambience 5

My husband and I just wanted a night out without the kids. The food and service was amazing as usual!

OT
New York Area
1 review
Dined on July 28, 2019
Overall 4food 2service 5ambience 5

The view was gorgeous, but the food was mediocre, the steaks were not cooked well and the food was lacking flavor. I prefer capital grille over Ruth Chris.

BM
1 review
Dined on July 25, 2019
Overall 5food 5service 5ambience 5

As always great food and service. We regularly visit this location because it’s great views and pleasant staff.

OT
Jacksonville
2 reviews
Dined on July 21, 2019
Overall 5food 5service 5ambience 5

Excellent service and dinner.
Very Expensive..

SS
1 review
Dined on July 20, 2019
Overall 4food 4service 5ambience 2

Overall, food was good, service was excellent but we were literally squeezed into a booth where it had a wall on one side and no chairs on the other. We were forced to sit on the same side of the table and since one is a lefty and one is a righty, we had to coordinate a bit. It left me smashed against the wall and moving out of his way every time he tried to cut his steak or move... kinda ruined it for me, if I can’t be comfortable when I eat a $200+ meal... I mean...
steaks were great, shrimp, perfect, veal appetizers and our desserts were on point. The 1pound potato was awesome and the sweet potatoes were great (the bf didn’t like them with the meal) so sweet they should almost be dessert.
Only had water so can’t speak to drinks.
The view of the river and downtown was ok but considering we had to peer past 6-10 tables, wait staff etc... there could have been a brick wall, same effect truly... especially when I’m smashed into the tightest booth in the place. Maybe it’s because we’re a gay couple, not sure but they sure didn’t have a problem putting other parties of two at a 4 top right at the window with space and a view....
either way, wouldn’t recommend and wouldn’t be back....

P
Chicago
13 reviews
Dined on July 20, 2019
Overall 5food 5service 5ambience 5

What an amazing dinner!!! Our 30th Anniversary ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️the staff and food exemplary!!!
Wish we lived closer!!!

JC
E. Tennessee
1 review
Dined on July 19, 2019
Overall 5food 5service 5ambience 5

Wonderful table & view. They made our anniversary feel special

RC
Jacksonville
6 reviews
Dined on July 19, 2019
Overall 4food 3service 3ambience 5

Sadly, it just isn't what it used to be. But it is always packed. Went before the Rolling Stones concert, reservations at 545 made weeks in advance. Sat at 6. Had chopped salad, petite filet, creamed spinach, au gratin potatoes and mushrooms. Chopped salad is always great. Not served at the coldest temp on an ice cold plate like it used to be. Our filet mignons were not cooked medium rare like requested, more medium. But we are them. The au gratin potatoes were more cheese and less cream and didnt have that yummy baked-in-the-gratin taste. Still good. The creamed spinach was not a color we had seen before. Looked like it sat all day and was slipped in a gratin. The mushrooms were acceptable at best. We still love the experience of Ruth's but it just isnt what it used to be. Not the first time it has been a disappointment. Dinner and 1 bottle if wine is $212 plus tip. Meh.

JW
Las Vegas
3 reviews
Dined on July 18, 2019
Overall 5food 5service 5ambience 5

Wonderful as always!!!

BD
Jacksonville
1 review
Dined on July 15, 2019
Overall 5food 5service 5ambience 5

Our Server, Les, was fantastic. Very professional and friendly. F
Meal was wonderful.

OT
Washington DC
4 reviews
Dined on July 14, 2019
Overall 5food 5service 5ambience 5

AN ABSOLUTELY FABULOUS experience as always.

PW
1 review
Dined on July 12, 2019
Overall 3food 3service 5ambience 3

I general go to steak houses on my birthday because I like to get dressed up and feel special. There were people in the restaurant in T-shirt’s and jean shorts and flip flops. It made me feel over dressed sitting by them. Also it was my birthday and many places give me champagne or a choice of desert. I didn’t receive anything complimentary and my expectations were set high when they called to confirm my reservation and said we are all set for the birthday celebration. So just disappointment when I was treated the same as ever guest there.

PB
1 review
Dined on July 8, 2019
Overall 5food 5service 5ambience 5

Great dining experience. Looking forward to the next visit

LB
1 review
Dined on July 6, 2019
Overall 3food 3service 4ambience 3

Overpriced for what you are getting. Service is great but hard to argue for the prices that they are charging.

OT
Jacksonville
7 reviews
Dined on July 5, 2019
Overall 5food 5service 5ambience 4

Great food, service. The only negative is walking into the restaurant from the parking garage. It was dirty and disgusting. The concrete was full of mud and dirt. How can you justify having a 5 star restaurant entrance in a garbage dump? I had on brand new white shoes that are so scraped up and filthy on the bottom. I'm sure we could have entered if dropped off at the hotel lobby, but this is downtown Jax and we had to park in the hotel garage. It was raining.

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