Ruth's Chris Steak House - DoubleTree Jacksonville

Nice place.

Never a bad dinner at Ruth's. The remodel was done very well and enhances the ambiance. Staff always goes above and beyond.

The food was excellent, the server needs to go backk to school.

Tanya was very helpful and fun.

Mark the water server was awesome. Cauliflower was not good. Waited a long time on salad to come out whilst watching our server have conversations with coworkers. Not an excellent experience. Such a shame because our last visit with Wes was awesome. It was kind of a let down.

The service was poor. The restaurant seemed warm. The food did not disappoint but Ruth’s Chris was off tonight.

Our waiter Matt is fabulous Always understands his audience and gives great service!! The food tonight was exceptional unfortunately many people left town because of the Storm‼️‼️

Great food and service! Will always recommend Ruth’s Chris.

I love it, good service all water and bread as much you like it! Beautiful view if you know how to order is not that expensive we order crab cake 22 and steak 55 total around 80 and 2 hungry people got full
I recomendar a lot

Extraordinary service and super delicious food. Will come back!

We went to the Jacksonville Ruth’s Chris for my sister in laws birthday, as always the food was amazing. Our server was Les who was top notch also. He made the experience that much more enjoyable. Overall it was an A plus night out.

We celebrated my mom’s 59th birthday here with a party of 7. The food was absolutely amazing and the service was impeccable. The staff greeted my mother with a birthday card signed by all the staff and made sure she felt special. We ordered an array of dishes from Crab Cakes to Lamb Chops to the Filet and they were all cooked to perfection!!! I wish I remembered my wait staff because they were all go gracious. I would definitely recommend.

Dinner at Ruth's Chris in Jacksonville was tasty and filling. Service was perhaps a tad slow but it was Saturday evening with the expected crowd. The only negative was parking (run by DoubleTree, not Ruth's Chris). The parking was in a nearly underground garage and entrance and exit were controlled by gates. Going in was not too bad but exit was complicated and lengthy. Ruth's Chris provided validation for the parking but the automated exit gate was malfunctioning and would not accept any of the validated parking checks (neither ours or nor several other cars trying to leave). One of Ruth's Chris waiters graciously came to help us (Thank you very much!) and soon a hotel maintenance tech came and let all of the cars out at once. This experience was definitely a "downer" during an otherwise enjoyable dinner evening out.

Great food and service

Beautiful view and outstanding service! Get a table by the window if possible

Great service and great atmosphere! Always a great experience each time. Favorite location for many years now.

We always go to Ruth’s when we want to have a fantastic meal, with great views and impeccable service.
Matthew is the best waiter ever that is why we always request him. He always makes sure we are happy and knows what we want without even having to ask. Can’t say enough about him he makes us feel like we are his only customer. You rock Matthew thanks for making our anniversary extra special!
Pam and Bob Dedrick

I had the steak and cold water lobster. Best steak I ever had. It was tender and flavorful and cooked just right. Ruth's Chris is not inexpensive but at the same time I have to say that you have to pay more for quality and they have definitely got quality. My wife got crab cakes and said it was the best she had ever had. For dessert we got the Creme Brulee. It too was excellent. Ruth's Chris is a treat!

It was my birthday! The food was amazing just like every other time. It was perfect

Celebrating my husband’s 40th birthday. The restaurant was very hard to find due to the small signage that was not very visible from the road. Hostess was not very friendly nor did she make eye contact with me when I went to check in for my reservation. Server was excellent. He had a good personality and was timely with our drinks and dinner. Drinks were delicious and strong. The crab cakes were some of the best we have ever had. The steak was a disappointment. Very salty and asked for it medium well, but it was well done. Crime brûlée was absolutely delicious. Not bad but not the best.

I’ve been to Ruth’s Chris several times and I am always underwhelmed. When spending $100+ per person, I expect excellence and they never deliver. Some examples from this most recent experience include waiting 15 minutes past our reservation time despite there being multiple empty tables, the lobster bisque being so greasy and bland that it was inedible and the waiter not even apologizing when I told him, much less offering to bring something else or remove from the bill, the waitstaff rushing us to order and rushing us through the meal, etc. I don’t know if the staff is poorly trained or if they are accustomed to patrons who don’t know any better, but offering to box up the meal while people are still eating is plain rude.

From a service perspective, it was kind of a shambles start to finish. The restaurant was not able to honor our reservation at the appointed hour, so we elected to dine in the lounge. Wrong salad initially served, and then correct salad brought halfway through main course. Not what we would typically expect from a Ruth’s Chris experience. Will try something else next time.

Celebrated my mother-in-law’s 75th birthday. Both the & server had great personalities that made the night so enjoyable and memorable. Food was amazing and it seemed like the rest of Jacksonville wanted to be there tonight, place was full.

Loved the service and the views of the river. But the steak was fantastic!

Amazing Filet - melt in the mouth !

Slightly annoying to book a table then be told that 5 or 6 tables have overstayed their expected finish time and therefore we had to wait in line. Not good at their prices.

Reservation was 20 minutes late.

Food always great! Our server was great, but management had not staffed accordingly or did not have a contingency plan when servers may call off. New management seems more stiff and corporate. Management never comes by to say hello and welcome. Disappointing as this is sub par for a Ruth's Chris store.

Excellent service, reliably good food. Great for special occasion. Lots of diners on Wednesday evening

I made reservations for 3 on a Sunday evening to celebrate my brother's birthday. We were seated by the window so had a great view of the river. Kenny was our server and did an excellent job of accommodating our needs.
The food was prepared as requested and the pastry chef prepared a birthday dessert for my brother.
Very likely that the next time I am in or near Jacksonville I will pay a return visit to this Ruth's Chris location.

Perfect in every way.

We waited 30min for a table even though we had a reservation, but after we got seated everything was amazing!

I have been to your retaurant many times!! This was especially special because it was my boyfriends pre-birthday celebration!! There was a card and table decorations there and a special dessert!! It was excellent!! Thank you for making his day great!!

I enjoyed the food and ambience; however, the waiter, in my opinion, was not cordial and appeared disingenuous which detracted from the experience.

Family celebration

Had the Chilean Sea Bass. It was excellent. Would have it again.

Our waiter, Matthew, was excellent and provided excellent service.

The waiter was exceptional. The food was amazing. I will be returning soon.

The food and service was great as always! The remodel looks great! Another wonderful experience

The service was very slow (even for Ruth’s Chris which always seems to be a big time commitment). The filet Mignon did not taste very good, and the Brussel sprouts & potato fingerlings were kind of boring. We are used to the one in Tampa which we’ve always enjoyed. It was just disappointing for the price point!

Excellent. We will go back soon.