Ruth's Chris Steak House - DoubleTree Jacksonville

4.6
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1709 Reviews
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$31 to $50
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Steakhouse
Looking for a reservation? Call us at (904) 396-6200 and we will do our best to accommodate you.

Ruth's Chris Steak House in Jacksonville, FL serves the finest USDA Prime beef available, broiled at 1,800° and served on 500° plates, so your steak stays hot, juicy and delicious from first bite to last. Enjoy our New Orleans-inspired appetizers, USDA Prime steaks, fresh seafood, signature side dishes and homemade desserts. All this while you enjoy our warm, inviting atmosphere and Ruth’s Chris’ genuine hospitality. So whether you’re a regular or have just been wondering what all the buzz is about, Ruth's Chris is the perfect excuse to enjoy the perfect night out. Dinner is served nightly, reservations are suggested and private dining and offsite catering may be arranged.
What 1709 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.6based on recent ratings
4.7
food
4.6
service
4.6
ambience
4.3
value
Noise · Moderate
92% of people would recommend it to a friend
5
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OT
Naples
14 reviews
Dined 2 days ago
Overall 5food 5service 5ambience 5

Nice place.

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W
Jacksonville
6 reviews
Dined 5 days ago
Overall 5food 5service 5ambience 5

Never a bad dinner at Ruth's. The remodel was done very well and enhances the ambiance. Staff always goes above and beyond.

OT
Jacksonville
7 reviews
Dined 6 days ago
Overall 3food 5service 1ambience 4

The food was excellent, the server needs to go backk to school.

Ruth's Chris Steak House - DoubleTree Jacksonville
Responded 2 days ago

We are sorry to hear this and would like to speak to you further. Would you please send your contact information, including a phone number, in a private reply to us? We appreciate your business and would welcome the opportunity to make this right!

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OT
Orlando
1 review
Dined 6 days ago
Overall 5food 5service 5ambience 5

Tanya was very helpful and fun.

LM
Jacksonville
1 review
Dined on September 10, 2019
Overall 4food 4service 4ambience 4

Mark the water server was awesome. Cauliflower was not good. Waited a long time on salad to come out whilst watching our server have conversations with coworkers. Not an excellent experience. Such a shame because our last visit with Wes was awesome. It was kind of a let down.

OT
Jacksonville
3 reviews
Dined on September 9, 2019
Overall 3food 4service 2ambience 3

The service was poor. The restaurant seemed warm. The food did not disappoint but Ruth’s Chris was off tonight.

OT
Jacksonville
1 review
Dined on August 31, 2019
Overall 5food 5service 5ambience 5

Our waiter Matt is fabulous Always understands his audience and gives great service!! The food tonight was exceptional unfortunately many people left town because of the Storm‼️‼️

OT
San Diego
1 review
Dined on August 31, 2019
Overall 5food 5service 5ambience 5

Great food and service! Will always recommend Ruth’s Chris.

OT
Miami
1 review
Dined on August 27, 2019
Overall 5food 5service 5ambience 5

I love it, good service all water and bread as much you like it! Beautiful view if you know how to order is not that expensive we order crab cake 22 and steak 55 total around 80 and 2 hungry people got full
I recomendar a lot

NS
1 review
Dined on August 26, 2019
Overall 5food 5service 5ambience 5

Extraordinary service and super delicious food. Will come back!

MB
Philadelphia
5 reviews
Dined on August 26, 2019
Overall 5food 5service 5ambience 4

We went to the Jacksonville Ruth’s Chris for my sister in laws birthday, as always the food was amazing. Our server was Les who was top notch also. He made the experience that much more enjoyable. Overall it was an A plus night out.

ME
1 review
Dined on August 24, 2019
Overall 5food 5service 5ambience 5

We celebrated my mom’s 59th birthday here with a party of 7. The food was absolutely amazing and the service was impeccable. The staff greeted my mother with a birthday card signed by all the staff and made sure she felt special. We ordered an array of dishes from Crab Cakes to Lamb Chops to the Filet and they were all cooked to perfection!!! I wish I remembered my wait staff because they were all go gracious. I would definitely recommend.

LG
Jacksonville
17 reviews
Dined on August 24, 2019
Overall 4food 5service 4ambience 4

Dinner at Ruth's Chris in Jacksonville was tasty and filling. Service was perhaps a tad slow but it was Saturday evening with the expected crowd. The only negative was parking (run by DoubleTree, not Ruth's Chris). The parking was in a nearly underground garage and entrance and exit were controlled by gates. Going in was not too bad but exit was complicated and lengthy. Ruth's Chris provided validation for the parking but the automated exit gate was malfunctioning and would not accept any of the validated parking checks (neither ours or nor several other cars trying to leave). One of Ruth's Chris waiters graciously came to help us (Thank you very much!) and soon a hotel maintenance tech came and let all of the cars out at once. This experience was definitely a "downer" during an otherwise enjoyable dinner evening out.

MK
Dallas
1 review
Dined on August 22, 2019
Overall 5food 5service 5ambience 5

Great food and service

TD
1 review
Dined on August 21, 2019
Overall 5food 5service 5ambience 5

Beautiful view and outstanding service! Get a table by the window if possible

OT
Jacksonville
1 review
Dined on August 20, 2019
Overall 5food 5service 5ambience 5

Great service and great atmosphere! Always a great experience each time. Favorite location for many years now.

P
1 review
Dined on August 20, 2019
Overall 5food 5service 5ambience 5

We always go to Ruth’s when we want to have a fantastic meal, with great views and impeccable service.
Matthew is the best waiter ever that is why we always request him. He always makes sure we are happy and knows what we want without even having to ask. Can’t say enough about him he makes us feel like we are his only customer. You rock Matthew thanks for making our anniversary extra special!
Pam and Bob Dedrick

RW
1 review
Dined on August 19, 2019
Overall 5food 5service 5ambience 5

I had the steak and cold water lobster. Best steak I ever had. It was tender and flavorful and cooked just right. Ruth's Chris is not inexpensive but at the same time I have to say that you have to pay more for quality and they have definitely got quality. My wife got crab cakes and said it was the best she had ever had. For dessert we got the Creme Brulee. It too was excellent. Ruth's Chris is a treat!

OT
Jacksonville
5 reviews
Dined on August 18, 2019
Overall 5food 5service 5ambience 5

It was my birthday! The food was amazing just like every other time. It was perfect

RB
Tampa
5 reviews
Dined on August 18, 2019
Overall 3food 3service 4ambience 3

Celebrating my husband’s 40th birthday. The restaurant was very hard to find due to the small signage that was not very visible from the road. Hostess was not very friendly nor did she make eye contact with me when I went to check in for my reservation. Server was excellent. He had a good personality and was timely with our drinks and dinner. Drinks were delicious and strong. The crab cakes were some of the best we have ever had. The steak was a disappointment. Very salty and asked for it medium well, but it was well done. Crime brûlée was absolutely delicious. Not bad but not the best.

C
Jacksonville
4 reviews
Dined on August 18, 2019
Overall 3food 3service 3ambience 3

I’ve been to Ruth’s Chris several times and I am always underwhelmed. When spending $100+ per person, I expect excellence and they never deliver. Some examples from this most recent experience include waiting 15 minutes past our reservation time despite there being multiple empty tables, the lobster bisque being so greasy and bland that it was inedible and the waiter not even apologizing when I told him, much less offering to bring something else or remove from the bill, the waitstaff rushing us to order and rushing us through the meal, etc. I don’t know if the staff is poorly trained or if they are accustomed to patrons who don’t know any better, but offering to box up the meal while people are still eating is plain rude.

TA
New York Area
1 review
Dined on August 17, 2019
Overall 3food 3service 2ambience 2

From a service perspective, it was kind of a shambles start to finish. The restaurant was not able to honor our reservation at the appointed hour, so we elected to dine in the lounge. Wrong salad initially served, and then correct salad brought halfway through main course. Not what we would typically expect from a Ruth’s Chris experience. Will try something else next time.

OT
Jacksonville
8 reviews
Dined on August 17, 2019
Overall 5food 5service 5ambience 5

Celebrated my mother-in-law’s 75th birthday. Both the & server had great personalities that made the night so enjoyable and memorable. Food was amazing and it seemed like the rest of Jacksonville wanted to be there tonight, place was full.

DB
Jacksonville
1 review
Dined on August 15, 2019
Overall 5food 5service 5ambience 4

Loved the service and the views of the river. But the steak was fantastic!

CS
1 review
Dined on August 14, 2019
Overall 4food 5service 4ambience 4

Amazing Filet - melt in the mouth !

Slightly annoying to book a table then be told that 5 or 6 tables have overstayed their expected finish time and therefore we had to wait in line. Not good at their prices.

OT
Tampa
1 review
Dined on August 14, 2019
Overall 3food 4service 4ambience 3

Reservation was 20 minutes late.

Ruth's Chris Steak House - DoubleTree Jacksonville
Responded on September 9, 2019

We appreciate you contacting us, and for sharing your feedback, as it helps us improve. Thank you for dining at Ruth's Chris. We hope to have the chance to serve you again soon.

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J
Jacksonville
25 reviews
Dined on August 14, 2019
Overall 3food 5service 3ambience 4

Food always great! Our server was great, but management had not staffed accordingly or did not have a contingency plan when servers may call off. New management seems more stiff and corporate. Management never comes by to say hello and welcome. Disappointing as this is sub par for a Ruth's Chris store.

Ruth's Chris Steak House - DoubleTree Jacksonville
Responded on September 9, 2019

Thank you for your review, Jamie. We are very sad to hear that you did not enjoy your most recent experience with us, and we would like to work to make it right. Please reach out to us directly with your contact information, including a phone number. We hope to hear from you soon.

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j
Jacksonville
24 reviews
Dined on August 14, 2019
Overall 5food 5service 5ambience 4

Excellent service, reliably good food. Great for special occasion. Lots of diners on Wednesday evening

r
Philadelphia
14 reviews
Dined on August 11, 2019
Overall 5food 5service 5ambience 5

I made reservations for 3 on a Sunday evening to celebrate my brother's birthday. We were seated by the window so had a great view of the river. Kenny was our server and did an excellent job of accommodating our needs.
The food was prepared as requested and the pastry chef prepared a birthday dessert for my brother.
Very likely that the next time I am in or near Jacksonville I will pay a return visit to this Ruth's Chris location.

EB
Jacksonville
5 reviews
Dined on August 10, 2019
Overall 5food 5service 5ambience 5

Perfect in every way.

OT
Tampa
3 reviews
Dined on August 9, 2019
Overall 4food 5service 5ambience 5

We waited 30min for a table even though we had a reservation, but after we got seated everything was amazing!

OT
1 review
Dined on August 9, 2019
Overall 5food 5service 5ambience 5

I have been to your retaurant many times!! This was especially special because it was my boyfriends pre-birthday celebration!! There was a card and table decorations there and a special dessert!! It was excellent!! Thank you for making his day great!!

PM
1 review
Dined on August 9, 2019
Overall 4food 5service 2ambience 4

I enjoyed the food and ambience; however, the waiter, in my opinion, was not cordial and appeared disingenuous which detracted from the experience.

OT
Jacksonville
1 review
Dined on August 7, 2019
Overall 5food 5service 5ambience 5

Family celebration

R
Tampa
6 reviews
Dined on August 6, 2019
Overall 5food 5service 5ambience 5

Had the Chilean Sea Bass. It was excellent. Would have it again.

OT
Jacksonville
10 reviews
Dined on August 4, 2019
Overall 5food 5service 5ambience 4

Our waiter, Matthew, was excellent and provided excellent service.

SG
1 review
Dined on August 2, 2019
Overall 5food 5service 5ambience 5

The waiter was exceptional. The food was amazing. I will be returning soon.

CT
1 review
Dined on August 2, 2019
Overall 5food 5service 5ambience 5

The food and service was great as always! The remodel looks great! Another wonderful experience

RS
Orlando
2 reviews
Dined on August 1, 2019
Overall 2food 3service 3ambience 3

The service was very slow (even for Ruth’s Chris which always seems to be a big time commitment). The filet Mignon did not taste very good, and the Brussel sprouts & potato fingerlings were kind of boring. We are used to the one in Tampa which we’ve always enjoyed. It was just disappointing for the price point!

OT
1 review
Dined on July 30, 2019
Overall 5food 5service 5ambience 5

Excellent. We will go back soon.

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