Ruth's Chris Steak House - Harrah's Cherokee Casino & Hotel

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1. t

   teamwhitsmitth

   Charlotte

   3 reviews

   2.0

   3 reviews

   Dined 1 day ago

   overall2food3service1ambience1

   We'd sat for almost 10 min when our waitress finally arrived, we'd just called our young son to say goodnight. We let her know what we were doing and asked her to come back in a couple min. She was sweet and smiled knowingly, however we quickly got off the phone only to sit there for nearly 15 min waiting/wondering if she'd ever come back. Then finally a new waiter came and said he said he was our new waiter. We ordered the chefs meal that included a "starter", (2 salad choices and a lobster bisque). My husband ordered the ceaser salad, I the Bisque, we both ordered the 6oz filet w/lobster tail and 2 sides along with a glass of wine each. At LEAST 15 min went by before we FINALLY got our wine! Then another 15 min for our starters! I took 1 bite of my bisque- it was Luke warm & had the worst flavor. Our waiter came back. I told him how my bisque was warm-ish, not hot and flavor was really strange. He offered to replace I said that was fine and accepted the Caesar. It took another 15 minutes for my salad to arrive! When I was nearly done with the salad the waiter came back and said he'd get our meals out right away. Waited another 15 min to receive our meals. Everything was taking forever. The filet and the lobster tail were very good and cooked perfectly/ very tasty but served on a tiny plate leaving absolutely no room for the sides on the plate- rather strange.We were celebrating my husband's birthday but at that point with sitting there for so long we said we would take it to go and asked the waiter for a candle & utensils to go. Overall we arrived there just before 9 PM for our meal and left at 10:30 PM. It took far too long to receive our food and far too long to receive any service. So overall our experience was really not really not good.

   Ruth's Chris Steak House - Harrah's Cherokee Casino & HotelResponded todayteamwhitsmitth thank you for your candid review. We hold ourselves to the highest brand standards for both food quality and service we wish we'd made a better impression. Your valuable feedback has been shared with the local team for review. We appreciate your feedback and hope to welcome you in again soon.

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2. FL

   FLK9

   Washington DC

   1 review

   3.0

   1 review

   Dined 1 day ago

   overall3food3service5ambience5

   My wife ordered her filet mignon medium and it came out perfectly. I ordered my prime grade ribeye medium and it came out with a heavy char on the outside and nearly well done. Fortunately, the manager saw it and asked if i wanted it and my lukewarm mashed potatoes replaced. I told him I ate part of my wife’s steak and was good. He took it off our bill. The cheesecake and crème brûlée were outstanding. Couldn’t ask for a better dessert.

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3. JM

   JenM

   San Francisco

   1 review

   5.0

   1 review

   Dined 1 day ago

   overall5food5service5ambience5

   Excellent Service Delicious Food Special celebration of Wedding Anniversary & A Birthday ‼️

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4. G

   Gail

   West Palm Beach

   32 reviews

   vip
   5.0

   32 reviews

   Dined 2 days ago

   overall5food4service5ambience5

   Was good as usual. Not the best.

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5. RK

   RobertK

   Raleigh

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   overall5food5service5ambience5

   Great steak and lobster, perfectly cooked with great seamless service!

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6. t

   terri

   Tampa

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   overall5food5service5ambience5

   Food and service was excellent. Very expensive but worth it for a special occasion.

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7. OT

   OpenTable Diner

   Charleston

   3 reviews

   vip
   2.0

   3 reviews

   Dined 5 days ago

   overall2food1service4ambience4

   We went 6/26 for my birthday meal. We frequent Ruth Chris in South Carolina & had been to this location once before but our experience last night was terrible. I got my filet medium and it was well done and after it was on the hot plate for 4 minutes it was not edible. Could not even chew it. Generally, they bring a medium steak out medium rare and then it finishes up and is perfect after being on the plate. The Brussel sprouts were undercooked and didn’t have any honey butter on them. My dad never got his salad. The first manager was like “wow sorry” and the second at the end of the meal offered to bring me a new steak but after waiting over an hour for food I just wanted to leave. They took $30 off our bill which we appreciated but $250 for a birthday meal I couldn’t eat was not worth it. I am not one to complain but this was the worst steak of my life and I get filet at every restaurant I go to. If you’re at Harrahs and want steak just get the one at Brio’s (the Italian place) it was better which says a lot. Also, my favorite part about a Ruth Chris birthday is they write in chocolate on your dessert plate. They did this for two other tables but not for me. Maybe next year at a different location.

   Ruth's Chris Steak House - Harrah's Cherokee Casino & HotelResponded 3 days agoWe’re sorry to hear that we weren’t able to provide you with the best experience possible. Your remarks will be shared with the team.

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8. SB

   SusanB

   Western NC

   1 review

   5.0

   1 review

   Dined 5 days ago

   overall5food5service5ambience5

   The food is absolutely delish!!! Employees are courteous and the timing of the meal is perfect!

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9. OT

   OpenTable Diner

   Raleigh

   7 reviews

   5.0

   7 reviews

   Dined 5 days ago

   overall5food5service5ambience5

   Great food and ambience. Our server, Ashley, was the best!

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10. JJ

    JeanetteJ

    Jacksonville

    1 review

    5.0

    1 review

    Dined 6 days ago

    overall5food5service5ambience4

    Food was fantastic.. great service did not disappoint

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11. CE

    ChristyE

    Charlotte

    7 reviews

    vip
    5.0

    7 reviews

    Dined 6 days ago

    overall5food5service5ambience5

    Tyler was fantastic! The food was amazing. We were taken care of by the hostess and it was appreciated.

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12. MR

    MitchelR

    Western NC

    15 reviews

    4.0

    15 reviews

    Dined 6 days ago

    overall4food4service5ambience4

    Good, but not as good as other Ruth's Chris steakhouses we go to. It was to only restaurant in the casino where we could get a reservation.

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13. OT

    OpenTable Diner

    Houston

    1 review

    5.0

    1 review

    Dined 7 days ago

    overall5food5service5ambience5

    During my ladies trip to the area, we chose to eat out one for one special meal. And that is what we got at Ruth’s Chris. The service was great for everyone was quite attentive. The food was great and the temperature of the food was perfect and hot upon arrival. Our table was set up perfect. Great position in the restaurant for our party of seven.

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14. RB

    RayB

    Western NC

    12 reviews

    vip
    5.0

    12 reviews

    Dined 7 days ago

    overall5food5service5ambience5

    Love the food, the service and environment. Great spot !

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15. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on June 24, 2022

    overall1food1service1ambience4

    The food was not that great for the price. The service e was slow

    Ruth's Chris Steak House - Harrah's Cherokee Casino & HotelResponded 6 days agoThank you for your candid review. We hold ourselves to the highest brand standards for both food quality and service we wish we'd made a better impression. Your valuable feedback has been shared with the local team for review. We appreciate your feedback and hope to welcome you in again soon.

    Report
16. D

    Deanhf

    Greensboro

    6 reviews

    5.0

    6 reviews

    Dined on June 23, 2022

    overall5food5service5ambience5

    Food was excellent, Sy or sever was super attentive and knowledgeable.

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17. TT

    TnTom

    1 review

    5.0

    1 review

    Dined on June 23, 2022

    overall5food5service5ambience5

    Food and atmosphere were great. I did notice one thing that was an eyesore. Our salad plates were cleared by a young lady and a few feet from the table a fork fell from one of the plates. Her hands were full and she asked a server that was walking by empty handed if they would reach down and grab that for her. The reply was YES and kept on going. The young lade carrying the dishes had to go back in the back and come back and pick the item up. Its not a huge deal but it was very noticeable to me.

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18. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on June 23, 2022

    overall5food5service5ambience5

    Repeat guest and a fabulous experience

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19. NG

    NGDG

    Western NC

    1 review

    5.0

    1 review

    Dined on June 22, 2022

    overall5food5service4ambience5

    The last three times we’ve been there, they didn’t have French fries. First two times, a broken potato cutter, and this time they were just “out” of fries. How can an establishment of this quality have this issues for 2 months+? Steak sent back last time due to not being cooked long enough, and 2 of the steaks this time were cooked incorrect. When you pay these prices, you expect quality and satisfaction. The food that we had was delicious, once corrected, but would have been better if we could have ordered our first choice and not had to wait to recook steaks. That is not the norm, so will definitely return, unless it becomes their standard.

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20. TT

    TinaT

    Orlando

    7 reviews

    vip
    3.0

    7 reviews

    Dined on June 22, 2022

    overall3food3service5ambience5

    Every time we go to this particular location, it’s always something. This time the ran out of Caesar dressing & it took an hour to make more. They problem is that’s all I wanted this time with some spicy shrimp, which was cook too long.

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21. t

    theresam

    1 review

    5.0

    1 review

    Dined on June 22, 2022

    overall5food5service5ambience5

    First rate. Meal was delicious and all we had hoped for. Our "dining guide" Morgan was the best.

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22. TG

    TomandGail

    Atlanta

    3 reviews

    5.0

    3 reviews

    Dined on June 22, 2022

    overall5food5service4ambience4

    Reservation was on time. Once seated, service was a bit slow. Steaks was one of the most tender and delicious I have had. I had a set price meal of Caesar salad, fillet with shrimp, whipped potatoes, and a strawberry cheese cake. Absolutely wonderful. Will surely go back when up that way again.

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23. AH

    AngelaH

    Orlando

    3 reviews

    4.0

    3 reviews

    Dined on June 22, 2022

    overall4food5service3ambience4

    All my food was not brought at same time. I am ocd eater and want bite of steak, mushrooms and potato on each fork full. Runner threw server right under the bus by saying she did not input them on order. By the time they came steak was cooking on plate m a king it done than I wanted. Did not complain as if steak was recooked sides would be cold. Plate was very messy and should have been cleaned up before serving. All the food was good and manager did check on us and did comp the mushrooms. Entire restaurant seemed disorganized though. Had reservation for weeks in advance and was really looking forward to an outstanding meal but was only good.

    Report
24. JW

    JesW

    1 review

    4.0

    1 review

    Dined on June 21, 2022

    overall4food4service3ambience4

    It was quiet and comfortable. Server was friendly and helpful. Loved the crab cake appetizer, the chopped salad and the creme brule dessert. However, the porterhouse for two was charred on the outside and the food took too long to get to our table. I would dine here again.

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25. RN

    RobertN

    Las Vegas

    12 reviews

    3.0

    12 reviews

    Dined on June 21, 2022

    overall3food3service4ambience5

    Steaks were USDA Choice not USDA Prime was not nearly as good . Wife ordered a Caesars salad they gave her house salad. This was not the Ruth Chris I remember just from a few months he ago

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26. OT

    OpenTable Diner

    Western NC

    2 reviews

    3.0

    2 reviews

    Dined on June 21, 2022

    overall3food3service4ambience4

    Just not up to Ruth Chris’s standards. Food was nothing to get excited about. Potatoes under cooked, salmon under cooked.

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27. D

    Disappointing

    Charlotte

    8 reviews

    vip
    3.0

    8 reviews

    Dined on June 20, 2022

    overall3food1service4ambience4

    Food at this Ruth’s Chris is not up to standards.

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28. SB

    SusanB

    1 review

    3.0

    1 review

    Dined on June 19, 2022

    overall3food2service4ambience3

    Meat undercooked. Crab cake not good. Very disappointing

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29. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on June 19, 2022

    overall5food5service5ambience5

    Food was delicious.Service was wonderful.

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30. PA

    PAMELAK

    Cincinnati

    1 review

    5.0

    1 review

    Dined on June 19, 2022

    overall5food5service5ambience5

    Our server was outstanding and answered all of our menu related questions. Checked back on us frequently and made sure we were satisfied with our meals. Was very friendly and inviting

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31. JB

    JayB82

    Charleston

    18 reviews

    5.0

    18 reviews

    Dined on June 19, 2022

    overall5food5service5ambience5

    Food was excellent as usual, service was great

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32. BM

    BlueMoonMomma

    Phoenix

    4 reviews

    5.0

    4 reviews

    Dined on June 18, 2022

    overall5food5service5ambience5

    Everything was great.

    Report
33. MB

    MichaelB

    1 review

    2.0

    1 review

    Dined on June 18, 2022

    overall2food2service1ambience2

    Service was poor. Plates were not taken off the table after they were used. You used a bread plate for the entire meal. You put the sides on it after you ate your bread. A jug of water was left at the table and everything was self serve. The only thing the waitress did was take our order and bring the jug of water. The sides were terrible and not seasoned. Bland spinach and garlic mashed with no salt or garlic. Steak was improperly cooked. We sliced the meat and let it cook on the hot plates to the proper way ordered. We were disappointed and have no interest in eating there again. I had lunch the next day at a much less expensive restaurant and tipped the waitress $100 for her great service on a $50 lunch. It seemed as if Ruth’s Chris felt they were doing us a favor by letting us eat there. I have no problem paying more money for a better product. This wasn’t it. What I received was average food at best and below average service.

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34. OT

    OpenTable Diner

    Mississippi

    1 review

    5.0

    1 review

    Dined on June 18, 2022

    overall5food5service5ambience5

    Food was superb and so was the service. Great ambiance and atmosphere.

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35. OT

    OpenTable Diner

    Key West

    1 review

    5.0

    1 review

    Dined on June 17, 2022

    overall5food5service5ambience5

    We were treated very well for our Anniversary.

    Report
36. k

    kelleyf

    1 review

    5.0

    1 review

    Dined on June 17, 2022

    overall5food5service5ambience5

    Honestly best new I have had in a long time. They have a new chef and she was great!

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37. CW

    CurtisW

    1 review

    5.0

    1 review

    Dined on June 16, 2022

    overall5food5service5ambience5

    My wife and I had a fantastic meal!! Our server Marisa was also a joy! Very attentive to our every dinning need. Also gave us the history of Ruth Chris. Look forward to dinning with you again soon. The Winter's

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38. OT

    OpenTable Diner

    Washington DC

    13 reviews

    vip
    5.0

    13 reviews

    Dined on June 16, 2022

    overall5food5service5ambience5

    A pretty good dinner though the steaks were slightly over cooked and not as tender as usual. The creamed spinach was excellent and the service top notch. An early reservation - 4:15 - ensured a quiet atmosphere. A favorite of ours, we will definitely be back.

    Report
39. SE

    ShirleyE

    1 review

    5.0

    1 review

    Dined on June 16, 2022

    overall5food5service5ambience5

    Sy was a magnificent server! The food was delicious and when I asked about the creamed spinach not being hot, he brought us another dish of the creamed spinach and apologized. The second dish was delish and HOT! I recommend getting the Chef's suggestions of meals because it cost less than purchasing it by themselves. The side dishes are enough to feed several plus the porterhouse steak was so big, it could feed four people instead of two.

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40. OT

    OpenTable Diner

    Atlanta

    7 reviews

    5.0

    7 reviews

    Dined on June 16, 2022

    overall5food5service5ambience5

    Birthday Server brought all of us free dessert

    Report