Ruth's Chris Steak House - Fresno

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1. CN

   CindyN

   San Francisco

   2 reviews

   3.0

   2 reviews

   Dined 4 days ago

   overall3food5service4ambience5

   Initial seating arrangement had our group separated at two long tables back to back on bench seats for a family birthday of 14 adults. I had to request a change be made… when I made this reservation at least 10 days ago and open tables everywhere. Not sure why so unaccommodating tonight when the restaurant was empty in comparison to all previous visits.

   Ruth's Chris Steak House - FresnoResponded 4 days agoCindyN, hospitality is a source of great pride for our company and when a guest feels that he or she has not received the service that is the hallmark of the Ruth’s Chris name, we take those assertions seriously. We appreciate you bringing your concerns to our attention and will work to ensure this doesn't happen again.

   Report
2. GC

   GlennC

   1 review

   5.0

   1 review

   Dined on January 21, 2023

   overall5food5service5ambience5

   Excellent experience, always an amazing and pleasant experience

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3. OT

   OpenTable Diner

   Central Coast

   3 reviews

   vip
   2.0

   3 reviews

   Dined on January 13, 2023

   overall2food1service4ambience3

   Service was great, the steak quality was poor!!

   Ruth's Chris Steak House - FresnoResponded on January 14, 2023Thank you for your candid review. We hold ourselves to the highest brand standards for food quality and what you describe is not consistent with our standards. We will work hard to improve and appreciate you bringing this to our attention.

   Report
4. OT

   OpenTable Diner

   San Joaquin

   1 review

   5.0

   1 review

   Dined on January 13, 2023

   overall5food5service5ambience5

   Decided to go and try out there happy hour. It was perfect. The pomegranate martinis were delicious and the filet mignon was great!

   Ruth's Chris Steak House - FresnoResponded on January 19, 2023Thanks for the great review! Hope to see you again soon.

   Report
5. OT

   OpenTable Diner

   1 review

   5.0

   1 review

   Dined on January 7, 2023

   overall5food5service5ambience5

   The staff was so attentive and polite. The food was amazing. This was our first trip to Ruth’s Chris Steakhouse, it will never be the last trip.

   Ruth's Chris Steak House - FresnoResponded on January 11, 2023World-class hospitality is at the cornerstone of everything we do at Ruth's, and for that reason we are so glad to know you enjoyed your experience. We hope to have the chance to serve you again soon.

   Report
6. EC

   ErinC

   Sacramento

   5 reviews

   5.0

   5 reviews

   Dined on January 1, 2023

   overall5food5service5ambience5

   Excellent food and excellent service from our server Alex. Very enjoyable experience and we will definitely be back.

   Report
7. OT

   OpenTable Diner

   Richmond

   2 reviews

   5.0

   2 reviews

   Dined on January 1, 2023

   overall5food5service5ambience5

   We were celebrating New Years Eve and my husband’s bday. We enjoyed a nice dinner, drinks and dessert! Everything was delicious!!

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8. MM

   MsMonica

   1 review

   4.0

   1 review

   Dined on January 1, 2023

   overall4food4service5ambience4

   Service was wonderful from the moment we arrived. Especially for my (6yr old) daughter’s fist time dinning here. They made her feeling like a VIP! Our server Crystal was very helpful with our food selections.

   Report
9. M

   Michael

   Panama

   3 reviews

   vip
   5.0

   3 reviews

   Dined on January 1, 2023

   overall5food5service5ambience5

   Great food as always!

   Report
10. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on December 31, 2022

    overall5food5service5ambience4

    Good overall experience, definitely going back

    Report
11. JO

    JOHNC

    San Diego

    2 reviews

    5.0

    2 reviews

    Dined on December 27, 2022

    overall5food5service5ambience5

    I swore I wouldn't go back to Ruth's after having to deal with a poorly trained waiter in the bar area earlier in the year. My wife talked me into going back and sitting in the formal dining area. We had a fantastic waitress, Paige, and a great meal. Kudos to Paige for making it a wonderful dining experience.

    Report
12. OT

    OpenTable Diner

    San Joaquin

    6 reviews

    4.0

    6 reviews

    Dined on December 26, 2022

    overall4food3service2ambience4

    Had Christmas dinner here before heading out to see lights. This was our first outing to Ruth’s Chris post-pandemic so maybe our expectations were high…no…that’s not it, RC just missed the mark. Fabulous bartender saved the day or maybe getting us tipsy so we wouldn’t notice the shoddy service. lol. The good: filet cooked to perfection and an amazing bread pudding. Then there were the cocktails - I had a Dirty Goose Martini and Ruth’s Manhattan- double yum. The bad: I’m sure she tried her best but perhaps subconsciously Haley did not want to work on Christmas or maybe she’s new…👀. Either way, I ordered a wedge salad w/ blue cheese dressing and was served a quarter head of lettuce with dry blue cheese - no dressing, no bacon, just lettuce and cheese. When we finally got Haley’s attention to let her know, she said she’d go in the kitchen and get me bacon and dressing. 5 minutes later she came back to tell me there was no bacon at all on property. Seriously? Seems like a detail to know. So I ordered a salad that essentially bacon is the only other item and no one bothered to tell the serves…not when order submitted…not when lettuce on a plate was taken and served…everyone figured I WANTED to pay $16 for lettuce? lol umm no…I don’t. I wasn’t even offered an alternative or discount. But it gets better…I had also ordered as one of my sides Brussel sprouts with honey and bacon👀…you see where I am going with this? Did Haley’s ask about my brussel sprouts - nope - and now nowhere to be found. I did manage to get her attention through another server before our food arrived. I asked her to cancel the Brussel sprouts (as there’s no bacon) and to add lobster Mac n cheese. Haley said I’m on it. So our food arrives: crab cakes ✅ filet and shrimp ✅ creamed spinach ✅ garlic mashed potatoes ✅ lobster Mac n cheese ✅ and Brussel sprouts no bacon 🥸. Haley did come to check on the food, noticed the Brussel sprouts and said oh no - well we won’t charge you for those…you think?

    Report
13. L

    Lamar

    Central Coast

    2 reviews

    5.0

    2 reviews

    Dined on December 26, 2022

    overall5food5service5ambience5

    Food was great . Nice Christmas Day atmosphere.. our server Alex was excellent.

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14. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on December 25, 2022

    overall5food5service5ambience5

    Service was excellent!!

    Report
15. OT

    OpenTable Diner

    Hong Kong Islan

    1 review

    5.0

    1 review

    Dined on December 25, 2022

    overall5food4service5ambience4

    Very good everything

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16. CA

    CathyA

    San Joaquin

    7 reviews

    5.0

    7 reviews

    Dined on December 25, 2022

    overall5food5service5ambience5

    Service was great. Except in the bar. Went in the bar when we got there bartender handed us a drink menu. We were ready to order he was to busy visting with the staff to come back. Our table was ready so we left and ordered our drink from our server who was great. Food was outstanding.

    Report
17. d

    daw5150

    San Joaquin

    24 reviews

    vip
    5.0

    24 reviews

    Dined on December 21, 2022

    overall5food5service5ambience5

    Christmas lunch with friends and it was perfect! Loved the Dirty Martini, the Lobster Bisque and the Black & Blue Steak Salad was delicious. Bread Pudding for dessert was the perfect finish. Richard, our server went above and beyond to make sure everything was perfect for us. Thanks to Ashley for being so fantastic….

    Report
18. OT

    OpenTable Diner

    San Francisco

    4 reviews

    2.0

    4 reviews

    Dined on December 20, 2022

    overall2food3service2ambience3

    Went for company business meeting. Service was terrible, asked multiple times to get water and tea. Waited 30 min to order a glass of wine. Steak was over cooked and all in all way overpriced for everything especially for $650 Thank you for reaching out and expressing this is not the norm. I have had multiple events over the years here and will honestly say the past 3 visits this has been more the norm. Waiters are not on top of things. Bar tender the previous time wife ordered glass of white $38 glass and a red and house white show up. I don’t drink and it isn’t what was ordered and confusion is now in with bar and us. Finally they realize they messed up and then say we were out of the white but figured you would be happy with red. 😳. Wife changes to sparkling instead but changing order wow. The overall service too on the past 3 visits has been the same. Waiters wondering around but have to flag over to get refills on water and tea. Food has been hit and miss and we’ve attempted to pass off all as post Covid and just lack of servers etc. None the less still after this event doubt I will be back especially at $600 plus and this keeps happening. Sorry.

    Ruth's Chris Steak House - FresnoResponded on December 21, 2022Please rest assured that in this Ruth's Chris, as well as all others, our intention is to provide the highest and finest quality with regard to both food and service, not to mention hospitality - much like Ruth would have done herself. We will address your concerns with our team and we hope you will give us another chance to serve you again in the future. Thank you!

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19. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on December 17, 2022

    overall4food4service5ambience5

    We got the tomahawk, which was delicious, but a little chewy compared to the last time I had this particular cut here. Drinks were good along with all the sides.

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20. OT

    OpenTable Diner

    Oklahoma City

    6 reviews

    vip
    5.0

    6 reviews

    Dined on December 11, 2022

    overall5food5service5ambience5

    Wonderful service. Amazing cuts of steak. We will be back

    Report
21. T

    Tfitschen

    Los Angeles

    16 reviews

    3.0

    16 reviews

    Dined on December 9, 2022

    overall3food3service5ambience1

    The service was great, food was average, noise level was terrible, there was a party in the bar area and the guests were so loud, we could barely hear each other and we were sitting at the furthest corner booth.

    Report
22. Y

    Yankee

    Central Coast

    23 reviews

    vip
    2.0

    23 reviews

    Dined on December 9, 2022

    overall2food1service3ambience5

    My steak was well done it should’ve been medium. Apparently they ran out of martini glasses and I couldn’t get my martini until well into the dinner.

    Ruth's Chris Steak House - FresnoResponded on December 10, 2022Hi Yankee, we’re very sorry that that was your experience with us. Your comments will be shared with the rest of the team.

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23. OT

    OpenTable Diner

    Central Coast

    1 review

    5.0

    1 review

    Dined on December 5, 2022

    overall5food5service5ambience5

    Everything was excellent!!

    Report
24. OT

    OpenTable Diner

    Palm Springs

    1 review

    5.0

    1 review

    Dined on December 4, 2022

    overall5food5service5ambience5

    This was a special night out, our waiter Alex was excellent and enchanting. The food is is top notch, the place is beautiful….always a sticker shock when the bill comes but you get what you pay for and that’s why it’s a special treat.

    Report
25. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on November 30, 2022

    overall2food1service3ambience3

    We had special birthday dinner. We ordered Tomhawks 40lb steak first time. We requested medium rare. It came just rare. So red and chewy. We usually go to Freming or Five. Never had chewy rare steak by ordering medium rare. Disappointed first experience Tomhawks steak. We should stick our usual restaurant. I told to waiter who came to clean up table and dishes. The young looking waiter said,” I don’t know. I will tell.” We will go back to Freming or five and champagnia restaurants. We never had served chewy rare by ordering medium rare. Waitress was very nice. However, meat was disappointed fatty red chewy. I thought Chris is specializing steak…. and must be good.

    Ruth's Chris Steak House - FresnoResponded on December 3, 2022Thank you for your candid review. We hold ourselves to the highest brand standards for food quality and what you describe is not consistent with our standards. We appreciate you bringing this to our attention.

    Report
26. OT

    OpenTable Diner

    Las Vegas

    2 reviews

    5.0

    2 reviews

    Dined on November 28, 2022

    overall5food5service5ambience5

    best host ever

    Report
27. BW

    BruceW

    San Joaquin

    1 review

    5.0

    1 review

    Dined on November 27, 2022

    overall5food5service5ambience5

    I have had dinner at Ruth's Chris Many times, and I have never had a better steak than what they serve. 11oz fillet rare the best

    Report
28. DF

    DeniseF

    1 review

    5.0

    1 review

    Dined on November 25, 2022

    overall5food5service5ambience5

    Amazing as always! Excellence way to spend thanksgiving dinner.

    Report
29. OT

    OpenTable Diner

    Omaha

    3 reviews

    3.0

    3 reviews

    Dined on November 25, 2022

    overall3food5service2ambience4

    We had to wait to be seated despite having a reservation and empty tables. Outside of that, the experience was good.

    Report
30. T

    Turtley

    San Francisco

    25 reviews

    vip
    5.0

    25 reviews

    Dined on November 24, 2022

    overall5food5service5ambience5

    What a great place! We had Thanksgiving day reservations. We were a bit early, so we started with cocktails at the bar. I asked the bartender for a recommendation on a vodka martini. She recommended a pomegranate martini with sugar on the rim. It was fabulous! We were seated at our table and Crystal introduced herself as our waitress. She was delightful! We ordered the Jack Daniels sour - it was AMAZING! We all decided on the Thanksgiving Special which was a traditional dinner. Everything about the meal was perfection. We were so pleased with the meal and the service. We know this staff was working so hard on a holiday just to make our day so wonderful, and at the expense of spending time with their own friends & family. Every single person working at this restaurant was happy, cheerful, and made it their goal to be joyful with every single person they encountered. They genuinely wanted every person to enjoy their time and meal. We truly appreciated how wonderful they were. Crystal was a wonderful waitress and every single person supporting were great too. Ashley was so kind in greeting us too. We will be back!

    Report
31. BL

    BrendaL

    Los Angeles

    2 reviews

    5.0

    2 reviews

    Dined on November 24, 2022

    overall5food5service5ambience5

    Thansgiving

    Report
32. SF

    SFdiner

    San Francisco

    6 reviews

    vip
    3.0

    6 reviews

    Dined on November 15, 2022

    overall3food4service4ambience4

    Food is fine but too expensive. They were out of several desserts on the menu.

    Report
33. MG

    MicahG

    San Francisco

    2 reviews

    2.0

    2 reviews

    Dined on November 13, 2022

    overall2food2service4ambience3

    We sat down, ordered and literally 5 minutes later our food arrived. Felt rushed and one of our steaks was not cooked as ordered. The manager offered to remove our wine (1) glass, ice tea and a salad off the check. Overall, horrible experience.

    Ruth's Chris Steak House - FresnoResponded on November 14, 2022MicahG, our goal is to always provide the very best food and service, so we are concerned to hear your comments about your dinner order. We will work directly with our team to improve and appreciate you bringing this to our attention.

    Report
34. OT

    OpenTable Diner

    San Francisco

    2 reviews

    vip
    3.0

    2 reviews

    Dined on November 12, 2022

    overall3food2service3ambience3

    Steak overdone

    Report
35. CS

    ColleenS

    San Francisco

    1 review

    5.0

    1 review

    Dined on November 11, 2022

    overall5food5service5ambience5

    It was the best steak we have ever eaten. It was agreed upon everybody at the table.

    Report
36. OT

    OpenTable Diner

    Las Vegas

    1 review

    5.0

    1 review

    Dined on November 11, 2022

    overall5food5service3ambience4

    Amazing this was our third trip there celebrating the USMC birthday as well as our two veterans Had a server in training and he was extremely friendly

    Report
37. H

    Heather

    Yosemite

    7 reviews

    5.0

    7 reviews

    Dined on November 6, 2022

    overall5food5service5ambience5

    Great food for our group dinner. The calamari was a great appetizer as was the spicy shrimp. I also loved the lobster bisque soup. The steak & lobster dinner is a great deal too with salad & desert. All the food melted in my mouth.

    Report
38. OT

    OpenTable Diner

    San Joaquin

    1 review

    5.0

    1 review

    Dined on November 5, 2022

    overall5food5service5ambience5

    Delightful, upscale restaurant. Food and service were exceptional. Met my very high expectations. Courtney, the manager, checked on us a few times to ensure we were taken care of. Will be returning very soon.

    Report
39. OT

    OpenTable Diner

    Central Coast

    5 reviews

    5.0

    5 reviews

    Dined on October 30, 2022

    overall5food5service5ambience5

    Fantastic meal!! Everything, including the service was done to perfection!!!

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40. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on October 23, 2022

    overall5food5service5ambience5

    Great customer service- attentive to needs and reads the comments you place when reserving your table

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