Ruth's Chris Steak House - Downtown Honolulu
Food was good, however, service wasn’t up to par. The restaurant didn’t seem busy enough to keep us waiting.
Birthday dinner, perfect as always
I came with dinner with my parents since we usually come multiple times throughout the year and I have to say Koa has been the best server we ever had. Very thorough going through the menu with the guests and is attentive to detail. Being a chef myself I appreciate the outstanding service he gave to me and my family and he really shows the aloha spirit
Service was good. Rib eye was very disappointing. I don’t know if special menu has different quality from regular menu.
Not the usual attentive service as expected at Ruth Chris. Hawaii is failing as the other location is touristy with a kids menu and load atmosphere.
Fantastic as always. My go-to on the island.
It is such a pleasure to go to a steak house that KNOWS how to cook meat to order. Medium rare is that. Medium is medium. So many places under cook and then go back to the kitchen. The sides are abundant and flavorful. You will not walk away hungry. You will walk away dreaming about the next time you can have a fabulous steak dinner here again.
Went for birthdays with reservations at 530. Got there at 5 so we sat in the lounge area for happy hour drinks and pupu. Kathryn was an awesome server, food and drinks came out pretty fast. Transferred to dining area and Chris H. Our server was also awesome, explaining the menu and being soo humble! The birthday celebrants got complimentary glass of champagne, a flambé strawberry dessert, and a $20 gc! There was another Chris that was totally awesome too! What a great experience with my kids.
We were going to theater in an hour or so. Our waiter George made sure we were served in time to meet this schedule.
Always the best experience anyone could get. Thank you.
Any of the steaks are excellent and the sides don't disappoint. Very good service. Ambiance/decor is rather boring though.
Our initial experience was good, we were seated 45 minutes before reservation time.
The room we were seated had no shielding from the setting sun, which made for an unpleasant dinner.
Food quality was mediocre at best and over priced. Both steaks were not quality cuts.
We were celebrating our 45th anniversary and did receive some special attention from the wait staff, from complimentary champagne and a special strawberry flaming rum treat after dinner.
We would have expected a much better meal for a meal busting the $200. mark.
Good Service, Adequate Validated Parking, and Steaks cooked to Perfection.
Everything was ono as usual. Three (3) of my co-workers enjoyed their meals so much, that they said they would be coming back with their families!!!
Thank you Ruth Chris Steakhouse for always making our dining experience extremely enjoyable!!!
Great experience for our anniversary. The staff and the food was great, expensive but great.
One of the best dining experiences I have had in a while. They respected my request to put me in a specific location. They remembered my name and uncle Koa was superb with the service and conversation. The food was amazing. Of course it was a little pricey for a steak i can cook myself but of course, it’s Ruth Chris. And to be honest, it was better. Lol tasted delicious from appetizers to wine, to the full entree.
Went out for a birthday dinner. This was our second time visiting Ruth’s Chris. Enjoyed our first time and was looking forward to dining that evening. Our server (Polly) was excellent and really provided the true meaning of “customer service”. The food though seemed to have taken a small step backwards. There was an excessive wait for our appetizer, oysters Rockefeller. Polly did all she could to make the situation right. Spoke to the manager and got our appetizer “comped”. When we got it however, the presentation was the height of the dish. Topping tasted rather bland. Disappointing! Steaks were good but not great. Nothing like I remembered from our first visit. The “kicker” was toward the end of the meal. As we were still eating one of the “secondary” servers seemed to be rushing us to either clear the table or asking if we needed a take out box. We don’t come to a “high end” steak house to be rushed to finish our meal. Also, the same server spilled water on my leg and shoes while filling our glasses and ignored it, not even an “excuse me” or offer me another napkin. Hesitant to come back a third time.
Service and Prime Time menu are exceptional.
Everything was 1st class! Our main wait staff, George was outstanding as was his assistants. Food was the best ever. Started with the crab cake appetizer...sizzling hot! Petit Filet Mignon was cooked to perfection. Birthday girl had Barbecue Shrimp that was cooked very well and delicious. Her complimentary birthday dessert was flaming strawberries....delicious! For dessert we shared a chocolate dup....yum! Can’t wait for our next visit. Mahalo George, staff and Mgt for making our dinner special!
First time at Ruth’s Chris Steak House and it was amazing. My boyfriend and I, went for our anniversary and we didn’t know we got complimentary drinks and dessert; so, that was definitely a nice surprise. The bread was great; had a nice crunch to it. I ordered the Ribeye (Medium) and my boyfriend ordered the Filet (Medium). It came out sizzling on a plate and it was so juicy and tender. It was literally the best steak I ever had. We also ordered the Au Gratin, which was scalloped potatoes with a cheese on the top; perfect addition to the steak. For dessert, we had the complimentary strawberries flambé will definitely come back soon!
Great food and great service. They put out rose petals and champagne for our anniversary! Great experience. Definitely returning!
Took my fiancé here for his birthday celebration since he has never been to any Ruth Chris before. My overall rating for this experience is actually 4.5/5 stars.
I made the reservations 2 days in advance though Open Table. I was called the morning of to confirm the reservation.
Upon arriving the hostess immediately took care of parking and we were seated quickly. Our server, Chris H. gave us remarkable service!! We were first served complimentary champagne for the two of us to celebrate my fiancé's birthday. We decided on two cocktails - mango mules, oysters rockafella that come flaming, and crab cakes. I personally thought the mule was too sweet and the crab cake texture was too mushy. For entrees, Chris did a great job at going through the menu and suggesting his favorites. He sold my fiancé on the ribeye vs. a NY strip. We needed up ordering a cowboy ribeye - medium rare, fillet - medium rare, potato au gratin, lobster mac and cheese, brussel sprouts, and a glass of Meiomi pinot nior for myself. Lobster mac n cheese and au gratin were tasty, the brussel sprouts were undercooked and had too much horseradish taste. My fillet came out perfectly cooked with a warm red center; however, the cowboy ribeye came out medium which was disappointing. For dessert, Ruth Chris provided a complimentary strawberry flambé and we ordered an apple pie ala mode. Both were very tasty!
At the end of the meal, Chris provided a Happy Birthday card from Ruth Chris that had a $20 gift card for our next visit.
Overall, I was completely blown away at the awesome service and birthday perks Ruth Chris offered! 4/5 stars for the food and 5/5 stars to our server, Chris! The half star deduction was for the incorrect preparation of one of our steaks - we expected close to perfection steaks since they are a steak house.
Service and food was amazing!!
Spring 30th anniversary specials and Prime time are the best deals.
Spectacular as always. Impeccable service. Delicious food. Always a special meal. Go early and experience the 3 course pri fix menu.
Decided to celebrate my best friend’s birthday last minute at Ruth Chris, we had a late reservation and Keola our server was excellent! He didn’t rush us to order and was very informative on the menu and made a great wine selection for us. We will definitely be back!
Celebrated Birthday with family and the dinner was perfect. Everything we ordered was prepared just the way we expected it to be. The 11oz filet. Lamb, escargot, mushrooms, and desert we enjoyed it all. Thanks to Koa and the staff for making the evening a great one!
Filet, sides, strawberries, sorbet, everything was extraordinary.
Had reservations at 7pm, waited over 20 minutes to be seated. Watched at least 6 families arrive after us and get seated before us. Even one family I heard they had 7:30pm reservations and they were seated before us. No acknowledgment by hostesses (there were at least 3 of them walking past us several times) that they knew we were waiting so long. We thought they forgot about us. Finally we were told our table was ready, hostess “hardly” apologized and turns her back and starts walking. I complained about how long we had to wait and that so many people were seated before us and she didn’t care. My daughter said she saw her roll her eyes. Hostess said she would talk to the manager, but no one came to our table to say anything. Shows they don’t care about customer service. We’ve dined at this location several times and always had a positive experience. Maybe management has changed, I don’t know If we will return as we left with such a bad taste in our mouth.
Our waiter was so nice. Explained things to us on the menu. He helped make my Dad’s birthday special.
It was very delicious and our waiter, Koa, was very attentive, helpful, and very friendly! Dinner was very enjoyable.
Always a pleasure going to this location. George our waiter was amazing as always. Food was delicious, service impeccable and we are never disappointed.
The Petite Filet and Rib eye were excellent along with the side of pan roasted mushrooms. Mashed potatoes and creamed spinach were just ok.
I find the decor to be dated.
Wait staff were attentive and helpful.
It was our 10 year anniversary and the whole staff made it special! Flowers on the table, champagne and a strawberry dessert all complimentary! The steaks were cooked perfect too.
excellent service, the food was great & prepared as ordered. love the complimentary champagne for the birthday girl! will come back again!
Always a special treat dining at ‘Ruthies’
Great food and great service. Waiter was nice and very informative and knowledgeable of the menu.
Service was excellent. Food was great! We were even treated to flaming dessert for my spouse's birthday.