Waiter was busy serving drinks for another table. No one refilled water glasses.
We always celebrate Valentines on a day other than the most crowded one of the year. We chose RC because we wanted to share a great steak. So glad we did. We had the same steak in Vegas about a year ago and this one was better. My favorite thing, besides the obvious...great steak....is that they serve their steaks on very hot plates. Hot plates are the key to savoring dinner. So many times my food becomes room temperature...on the cold side before I'm half finished. I do the same thing at home...warming drawer is key to keeping dinner warm on the plate.
-Made reservations for 8pm, and waited 15min to be seated.
+Waiter greeted us by our party name.
- -Had to ask for house bread and plates.
++Entrees were excellent as expected. Cowboy Ribeye was excellent.
- -Waiter could have checked in on us more often.
-Dessert selection was limited.
+Desserts ordered were above average.
- -Bus staff lagged and was not well trained.
+Overall experience was good.
Everything was fabulous, as usual!!!
We prefer to be seated in a certain section of the dining room and they save that info in their guest history so we don't even have to ask.
My family is always quite pleased with the extremely high quality with the food and service.
We highly recommend this dining experience!
The food was just awesome. It is expensive, but the food was worth it. The service is always good and the mule drink was very tasty. This is why we come back time after time.
Good night with my sweetheart
All was well until the busboy spilled an entire glass of water on me. It also got into my purse, which was next to my chair. He gave me a couple of cloth napkins, but they are not absorbent. I began taking things out of my purse to dry them and spill out about 4 oz if water sitting in it. The manager came over to inquire if my iPhone still worked (it did). He sent two unordered deserts to the table — cheesecake with ice cream (weird). My ice cream came with a hair garnish. The manager then came over to see if we were satisfied (my silk blouse and pants were soaked and I wanted to leave) with the free deserts. I replied that my ice cream had a 2” brown hair and that had we wanted desert, it would have been chocolate. A piece of espresso-chocolate cake arrived. My husband, who hates coffee, took a bite and was grossed out. Manager again. This time, the unwanted desert was lava cake - again only one serving with one fork. And the manager came back. When I told him that we just wanted the check, he looked at me as though I was an ingrate, and haughtily informed me that he had comped our sides. So ... my clothes had to go to the dry cleaner, my wallet is ruined, I left without half of my steak which was boxed up on the now wet table, covered with 5 unordered and unwanted deserts, and this guy is acting like he saves our Valentines Day dinner by comping us $22 of food. Not hardly. And no apology from anybody except the busboy.
The food, no matter what you order, cannot be beat. The portions are filling. The hospitality is warm, friendly and sincere ... and the atmosphere, most inviting.
I love this place the waiter we had is awesome which made a huge impact in our experience. He was attentive and respectful. I just wish I remember his name. I also love that they don’t mind our 6month old baby crying they actually played with him and I didn’t felt any pressure. Overall it was a good experience and food is excellent!
Our waiter wasn't attentive, he'd be better off valet parking.
We were pretty pleased with our experience this time, however were disappointed at their unwillingness to allow us to PAY MORE to upgrade our steak in a combo they had. Our meal had an 11oz filet, so judging by the price of the individual filet vs a more expensive cut of meat, we should have just been able to pay the difference and get the cut we wanted. Seems a logical move to keep your LONG time customers happy - but they fell short this time.
The upstairs dining room felt crowded and unappealing. The waiter took my wife's dinner order and forgot to take mine. He just turned around and left. Later when serving our meal he upended the lamp on the table. Luckily it was battery operated and not a real candle. At the end he brought the bill and a ballpoint pen that was out of ink.
The food was good. However, we both had the petite filet and my wife's was not tender (felt fibrous). Everything else was up to the standards (for food) that we expect from this Ruth's Chris. Nevertheless, prices have escalated and it's becoming not a good value for the money.
Fantastic ambience and better service with even better food. The place is the bomb!
Thank you for being so in tune with what is lacking in so many other places!
Great evening for my mom’s 80th birthday. We at upstairs and it was a very nice setting with excellent service and food. Our waiter was also very helpful in suggesting some activities for us while we were in town. We took his advice and had a fantastic day!
My husband and I had the surf and turf special and ribeye. The steak was exceptional! The lobster was delicious! The special is a great value. Our server Eva was very nice and attentive.
Wonderful evening, best table in the house😃
Special birthday for a special friend and the staff made it even more special with their service, friendliness and caring. Had special menu with my friends name at the top. Very awesome.
I had a very bad experience with my server Luis.
Food was good but the service extra special. The waiter waited hand and foot on my 90-year-old mother in-law. It was really special and a night for her to remember.
The restaurant has become dilapidated and unkempt. Bathroom was disturbing to go into, wood on mirrors peeling off, dirty paper towels everywhere, a buzzing noise from the electrical that resonated motels in he slums...I felt like I needed to wash my hands again after I left the bathroom.
Our server was irritated by us because my wife was pregnant and not ordering alcohol, and due to her reduced appetite we shared some appetizers and salad and he gave us a disdaining look.
Steak was good as it would be expected when bathed in butter.
Place needs to close, remodel or get new management. Won’t go back.
Wonderful meal and terrific service!
Food was great. No complaint.
8 oz fillet mignon was beautifully done. Acorn squash soup was tasty.
Service was not great. It took 20 mins to order drinks, took another 20 mins to take our orders.
I noticed people next table arrive after us and left before us.
It was pretty crowded for the restaurant week.
I will not go back there for a long time.
Always a great place to have a date.
Was restaurant week and did not know this restaurant was participating. Great value and service.
Truly outstanding food. Service was friendly but a little slow. Ended up getting a free side since it took so long. Bathrooms were dirty so I told the manager.
I would go back again because the food was incredible
Small seafood tower was amazing. B
Went to Ruth's Chris for restaurant week. It was busy, as the date was also during the Torrey Pines open. We had difficulty getting seated, we arrived 15 mins before our reservation, but were sat 20 min after our reservation. Seems a couple of tables were sat before us, one even by the waiter himself. Guess he liked his regular customer. Once we were sat, the evening went flawlessly. Service was exceptional, food was perfect to order. The restaurant week menu is a great value for enjoying Ruth's Chris. We look foward to this event twice a year and typically enjoy going to Ruth's Chris.
Excellent service from Shane and his sidekicks!
Our party had a great time!
Bread was warm and delicious.
Great venue, beautiful dining room, menu selection was vast.
Medium well 6oz filet had some burnt spots it most of it was tasty.
Mash was good, maybe a touch too much butter.
Mushroom crabcake was on the salty side.
Cheesecake and vanilla ice cream was a great pairing.
Fine food and dining. Great bread, butter, and coffe before the delicious meal.
Run, don't walk for dinenr here for restaurant week - it was wonderful and a great value for $50. Frankly we'd be disappointed the last few times we'd been there and were pleasantly surprised. I choose the crab stuffed mushroom appetizer and could only eat two of them - delicious. Nice choice of two filets, salmon and chicken. My filet was the best I've had in ages.