Ruth's Chris Steak House - Columbia

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1. OT

   OpenTable Diner

   Charlotte

   2 reviews

   3.0

   2 reviews

   Dined 3 days ago

   overall3food3service4ambience4

   Very disappointed. Steak was over cooked. Sides were just warm, cold mid way through dinner. Close to $350 for the two of us. We have had better meals for $75. Was hoping to be wowed, but left highly disappointed. We will not be going back.

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2. M

   Mark

   Naples

   38 reviews

   vip
   3.0

   38 reviews

   Dined 4 days ago

   overall3food2service3ambience3

   We had dinner at this restaurant as we were staying at the Hilton Hotel it's part of. We know the "chain", and have been to others in different places. We thought (as it turned out, wrongly), that Steaks were their "thing". Well... What turned out to be a simple order of a Medium Fillet became... VERY RARE internally. So.. I sent it back. It came back, having obviously been thrown straight under the broiler to "re-heat". It was never rested before if came back to our table. In the meantime, my wife had almost finished her meal. This time the steak was bone dry on the outside, and needed a chainsaw to cut in to. So... my rating for this place is.... Staff were good. Manager made things right on our bill, and Servers were all attentive and good too. The kitchen let this one down. A steakhouse that can't cook steak... Probably won't be back to this one.

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3. OT

   OpenTable Diner

   Charleston

   1 review

   4.0

   1 review

   Dined 6 days ago

   overall4food4service5ambience5

   Steaks were cold and raw.

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4. LA

   LarryA

   Hawaii

   1 review

   5.0

   1 review

   Dined on January 26, 2023

   overall5food5service5ambience5

   I took my wife to Ruth’s Chris for her birthday. I had made a reservation for 6:00pm. The hostess seated us at exactly 6:00pm and the waitress was wonderful in helping us to decide what food we wanted to order from the menu. The food was delicious and we had a great time at Ruth’s Chris Restaurant.

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5. HM

   HeidiM

   Charlotte

   1 review

   vip
   3.0

   1 review

   Dined on January 24, 2023

   overall3food3service1ambience3

   Only 4 tables had diners, but the service was so slow that we had to pack up our lunch after we received it. I also booked reservation, calling out it was to celebrate a birthday and they totally missed it! Expected more from a restaurant like Ruth Chris!

   Report
6. WM

   WendyM

   Charleston

   1 review

   5.0

   1 review

   Dined on January 24, 2023

   overall5food5service5ambience5

   Everything about the experience was amazing. The free appetizer for celebrating a birthday with surprising. The Birthday confetti on the table was another great gesture.

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7. w

   woolworthlunchcounter

   New York Area

   8 reviews

   5.0

   8 reviews

   Dined on January 22, 2023

   overall5food5service5ambience5

   The staff welcomed us promptly and we were seated at a spacious table that was even decorated for my birthday..!! Our server was patient and prompt. Food was excellent and we relaxed through fresh coffee and dessert. Perfect end to my special day after a Lady Gamecock Basketball win too!!

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8. OT

   OpenTable Diner

   Charleston

   2 reviews

   3.0

   2 reviews

   Dined on January 21, 2023

   overall3food2service3ambience2

   We have gone to Ruth Chris multiple times and we love going during restaurant week but last night was just sub par. It took anywhere from 10-15 mins to get a drink every time. Then when we ordered food, they brought out the wrong food and when I corrected the young lady and explained we didn’t order pork chops but the specials she kinda rolled her eyes and goes let me check and see what you did order. When she realized we were right and took the food to the correct table, we waited another 20 mins for our food. So I’m not sure if it was sent to another table. It wasn’t the best experience we have had. I spent over $230 on dinner and drinks and just wasn’t happy. Makes me kinda think I’ll go somewhere else and spend the money on their dining experience.

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9. I

   Idineoutalldatime

   Charlotte

   2 reviews

   vip
   5.0

   2 reviews

   Dined on January 20, 2023

   overall5food5service5ambience5

   Great experience! We had a large party with an infant and all food was fabulous as well as service. Rocky was phenomenal.

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10. M

    Mike

    Charlotte

    51 reviews

    vip
    5.0

    51 reviews

    Dined on January 17, 2023

    overall5food5service5ambience5

    Very good food, great service, just very expensive.

    Report
11. TS

    TiffanyS

    1 review

    5.0

    1 review

    Dined on January 16, 2023

    overall5food5service5ambience5

    Great place for dinner. Will definitely go back to this location .

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12. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on January 15, 2023

    overall4food3service5ambience4

    Mom’s 85th bday. Yasmin was awesome- friendly, efficient and just got it all right (correct).

    Report
13. J

    Johnk

    1 review

    3.0

    1 review

    Dined on January 15, 2023

    overall3food3service4ambience4

    Nothing special. Haven’t been to Ruth Chris’s in a few years but it seems the quality of the food has gone down significantly. Sides were just ok and the steak was nothing special. For the pice there are far better options in Columbia.

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14. GL

    GlendaL

    Charleston

    1 review

    3.0

    1 review

    Dined on January 14, 2023

    overall3food5service5ambience5

    We enjoy going to Ruth Chris but we had a reservation at 4:30 but did not get seated until 5:15. Very disappointed with the wait.

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15. OT

    OpenTable Diner

    DO NOT USE

    1 review

    5.0

    1 review

    Dined on January 12, 2023

    overall5food5service5ambience5

    First time and won’t be the last! Our sever Ken was fantastic

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16. M

    Michael

    Atlanta

    7 reviews

    5.0

    7 reviews

    Dined on January 11, 2023

    overall5food5service5ambience5

    The service was wonderful, a special night was made more special by our servers attention his concern that all was perfect.

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17. WS

    WillieS

    Charleston

    1 review

    4.0

    1 review

    Dined on January 9, 2023

    overall4food5service5ambience5

    Everything was outstanding! Our waitress was spectacular! She was very respectful and punctual with all courses. The only issue was that one of the wait staff that was helping the was waitress boxed up our food, but she apparently forgot to box up our sweet potato casserole. We though it was in the bag when we got home, but much to our surprise it was not and we were very disappointed. All in all, we tipped at 22% for $262 tab and had a nice quiet meal.

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18. TM

    TheMrs

    Charleston

    3 reviews

    vip
    4.0

    3 reviews

    Dined on January 6, 2023

    overall4food5service2ambience4

    The food is always excellent. However, the service was extremely disappointing. Ruth Chris is a family favorite. We know we’re going to enjoy the meal. Typically, the service is what takes it from good to great. We had a party of 8 for a small birthday celebration. Empty glasses and a forgotten dessert didn’t make the experience enjoyable.

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19. A

    Archie

    Atlanta

    32 reviews

    vip
    3.0

    32 reviews

    Dined on January 6, 2023

    overall3food3service5ambience4

    Gumbo was delicious, wedge salad was outstanding, but the ribeye was so salty that I couldn’t eat it. Service was excellent.

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20. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on January 4, 2023

    overall5food5service5ambience5

    They did a fantastic job and had birthday stuff set up before our arrival! It made for a memorable experience! Thank you!

    Report
21. HG

    HarryG

    Charleston

    5 reviews

    5.0

    5 reviews

    Dined on January 3, 2023

    overall5food5service5ambience5

    My wife and I loved our 23rd Wedding Anniversary dinner at Ruth’s Chris! We chose a perfect time because we had the restaurant to ourselves…it was beautiful and the ambiance was Awesome! Thank you!

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22. MB

    MzBklynB

    1 review

    2.0

    1 review

    Dined on January 3, 2023

    overall2food3service4ambience4

    The some of the food was good and other meals were okay. They are extremely overpriced for the amount received. I may or may not return.

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23. G

    Geraldo

    Charleston

    1 review

    5.0

    1 review

    Dined on January 2, 2023

    overall5food4service5ambience4

    Excellent attention and service by Rene and Kayla. Off-menu for the evening, fried oysters were made available to us. Ribeye was cooked perfectly for me and looked amazing, and her tournedos to her liking. Crab meat in the Oscar side dish was some of the best I’ve had. Mashed Potatoes were very good, but standard as traditional Heavenly or Funeral potatoes. Neither of us cared for the creamy spinach at the time, we should have gone for the Brussels sprouts or a the Harvest salad.

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24. DL

    DLock

    New York Area

    41 reviews

    5.0

    41 reviews

    Dined on January 1, 2023

    overall5food5service5ambience5

    The food quality speaks well for itself. But, the service was 2nd to none. Our server Trey was just the perfect mix of attentive, pleasant, and engaging. And, he was well supported by the supplemental staff. Very highly recommended.

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25. J

    John

    Charleston

    66 reviews

    vip
    4.0

    66 reviews

    Dined on December 31, 2022

    overall4food4service5ambience5

    This is about the 5th time we have dined here and have always rated 5*. This time however I am giving it 4 * because my steak was ordered medium rare and it came out medium well. They offered to replace with another one but didn't want to wait while wife ate hers which was cooked perfectly medium rare. Other than that issue, everything was great as usual. The appetizer I had veal osso buco ravioli was especially good and would order it again.

    Report
26. LS

    LynneS

    1 review

    5.0

    1 review

    Dined on December 31, 2022

    overall5food5service5ambience5

    Brooke was an amazing server! The food was delicious and the “prix fixe” was a great value and we left the restaurant full and satisfied…would highly recommend Ruth’s Chris and we will be dining there again soon!

    Report
27. OT

    OpenTable Diner

    Charleston

    1 review

    3.0

    1 review

    Dined on December 31, 2022

    overall3food5service3ambience5

    My husband and I celebrated our anniversary. The overall experience was wonderful with the exception service at the bar.

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28. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on December 30, 2022

    overall5food5service5ambience5

    Great evening celebrating our anniversary. Jasmine was awesome!!!

    Report
29. L

    Lauressa

    Hawaii

    4 reviews

    5.0

    4 reviews

    Dined on December 30, 2022

    overall5food5service5ambience5

    Food and service was excellent!

    Report
30. OT

    OpenTable Diner

    Charleston

    4 reviews

    vip
    5.0

    4 reviews

    Dined on December 28, 2022

    overall5food5service5ambience5

    Mickey was PHENOMENAL!! Food was great too.

    Ruth's Chris Steak House - ColumbiaResponded on December 30, 2022Thank you for the feedback! We strive to offer only the highest level of friendly and hospitable service, and I am thrilled to hear that Mickey was an excellent steward of this! I'll be sure to let him know what a wonderful time you had and that your meal was so delicious! We appreciate you joining us and would love to see you again soon! Megan Cromwell, Director of Guest Relations

    Report
31. c

    cindyc

    Atlanta

    3 reviews

    4.0

    3 reviews

    Dined on December 27, 2022

    overall4food3service4ambience5

    Some good and some not so good. Had the very best Calamari I have ever had- would go back just for that. Had a perfect lobster tail - yummy!! Then the steaks - 2 were perfect. One was overdone - I know that can happen. What I did not understand is why it took 20 minutes to refire a MediumRare steak. By the time it came, the other 2 were done eating and all the sides were cold. Not the best end....

    Report
32. g

    georgeb

    1 review

    2.0

    1 review

    Dined on December 26, 2022

    overall2food2service2ambience2

    Understaffed which resulted in poor service. Although quality of food was decent, many dishes, including steak!, came out cold. Did not live up to the typical Ruth Chris standard.

    Ruth's Chris Steak House - ColumbiaResponded on December 30, 2022Thank you for your feedback, George. I am so disappointed to hear that your experience did not live up to our standards or your expectations. We pride ourselves on offering only the highest quality of food and service, and I apologize that this was not the case with this visit. I would be happy to speak with you further and personally apologize for our shortcomings. Feel free to reach out to me at your convenience. Megan Cromwell, Director of Guest Relations (864) 248-1723

    Report
33. w

    woodyw

    Charleston

    3 reviews

    5.0

    3 reviews

    Dined on December 26, 2022

    overall5food5service5ambience5

    After being seated in a beautiful booth that overlooked the lovely restaurant, we were greeted by our server, Ken He made our evening absolutely delightful . We enjoyed delicious BBQ shrimp, Caesar salad, potatoes au gratin and a filet steak that would melt in your mouth. Our highlight of the evening was a scrumptious dessert plate of vanilla ice cream, fruit and cheesecake . It was our first time dining at this Columbia restaurant, but we will certainly return soon!

    Ruth's Chris Steak House - ColumbiaResponded on December 30, 2022Thank you for your review, Woody! That definitely sounds like a great night out! I'm thrilled to hear that Ken took such great care of you and helped to make your night so enjoyable. He is a wonderful server, so it is no surprise that you enjoyed your meal! We appreciate you joining us and look forward to another visit soon! Megan Cromwell, Director of Guest Relations

    Report
34. JS

    JohnS

    1 review

    1.0

    1 review

    Dined on December 26, 2022

    overall1food2service1ambience1

    We had reservations for Christmas night and when we checked in we were told it was going to be an hour wait even though we made a reservation. We were also told that if we wanted an entree it would be another 2 hour wait. We should have been notified about the delay so we could make other plans. Instead, our only choice was to order cheeseburgers from Sonic. Absolutely awful customer service.

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35. B

    Beachgoer

    Charleston

    2 reviews

    vip
    1.0

    2 reviews

    Dined on December 26, 2022

    overall1food3service1ambience2

    Despite having a reservation, we waited an hour and a half for our table, although we’re told it would be forty-five minutes. The delay was blamed on diners lingering too long. However, once seated, we learned the kitchen was backed up and it was another hour before our meal arrived after ordering. The restaurant made no accommodations for the time issue. And we felt very misled by the situation; had we known the true wait time we would have not stayed. As a silver lining, our waiter was great. But, overall a very disappointing experience. I will not dine there again.

    Ruth's Chris Steak House - ColumbiaResponded on December 30, 2022Thank you for the feedback. While I am glad that your server took great care of you, I am disappointed to hear where we failed in the timing of your dinner. Timeliness of our service is something that we try to encourage, so I am so sorry for the extensive delays you experienced. I would love to personally apologize and discuss your visit in further detail. Feel free to give me a call at your convenience. Merry Christmas!! Megan Cromwell, Director of Guest Relations (864) 248-1723

    Report
36. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on December 25, 2022

    overall5food5service5ambience5

    We spent the few days before Christmas in the mountains with family. On Christmas Day we gave my children to my ex husband and upon arriving home, realized we had next to no food in the house! I quickly jumped online to find places open on Christmas and it was slim pickings. I didn’t want to end up at Waffle House so we booked a reservation here and got dolled up for dinner. We did have to wait a pretty significant amount of time, but that was not the restaurant’s fault. They were doing their best. The food was absolutely delicious and the server, Rocknee, and hostess, Madison I think?, were on point!!! I was very thankful they were open on Christmas Day for my husband and I to have a nice meal together.

    Ruth's Chris Steak House - ColumbiaResponded on December 30, 2022Thank you for your feedback and review! Our team can always be relied upon to go above and beyond. I'm thrilled to know that your night was so enjoyable, and I will be sure to pass your gratitude along to Rockne and the team. We hope to see you again soon! Merry Christmas!! Megan Cromwell, Director of Guest Relations

    Report
37. SO

    SharonO

    Charleston

    2 reviews

    3.0

    2 reviews

    Dined on December 25, 2022

    overall3food5service2ambience3

    They were not able to serve in an efficient manner the number of guests they booked on Christmas. However food was excellent

    Ruth's Chris Steak House - ColumbiaResponded on December 30, 2022Thank you for your review, Sharon. I'm thrilled to hear that the food you enjoyed lived up to our reputation of the highest-quality menu items! However, I'm disappointed in the delays you experienced during your Christmas dinner & the missteps in our service because of our level of business. I would be happy to discuss this with you further & personally apologize. Feel free to reach out to me at your convenience. Merry Christmas!! Megan Cromwell, Director of Guest Relations (864) 248-1723

    Report
38. PR

    PreviousRegular

    1 review

    1.0

    1 review

    Dined on December 25, 2022

    overall1food5service4ambience5

    As always, the food was excellent, as was our waiter (Will). However, the experience was still negative. We had a 6:00 reservation, but we were not seated until 7:00. When the time came to put in our order, we were told it would be an additional 2 hours until our food would be served. As a result, we did not eat until 9:00. This sort of thing has happened to us at this location numerous times in the past, but never this egregious. This restaurant clearly has a problem overbooking tables, and it defeats the point of making a reservation.

    Ruth's Chris Steak House - ColumbiaResponded on December 30, 2022Thank you for your candid review. I'm definitely disappointed to know your recent visit to our restaurant fell short of our standards. Regardless of business levels, you should still receive the service & meal that you have come to expect from previous visits. There are simply no excuses for the extensive delays you encountered. I would love the opportunity to speak with you & personally apologize. Please give me a call at your convenience. Megan Cromwell, Dir. of Guest Relations (864) 248-1723

    Report
39. AN

    ArnoldN

    1 review

    1.0

    1 review

    Dined on December 25, 2022

    overall1food2service3ambience1

    This was without doubt the worst Ruth’s Chris experience we have ever had. We waited one hour and 15 minutes to be seated with a reservation made a month in advance, we then waited 90 minutes for the food to be delivered which food was at best described as mediocre. The restaurant was clearly overbooked with what seemed additional tables jammed in solely in the interest of increasing revenue without consideration for the ambience or the enjoyment of your diners. It was beyond loud, requiring that we holler in order to be overheard. It was not a quaint dinner for the high price charged but instead felt well like a long, exhausting and extremely loud evening at an amusement park. Dinner would have been better had a good burger drive-through. Painfully disappointed and would not recommend this location to anyone, ever.

    Ruth's Chris Steak House - ColumbiaResponded on December 30, 2022Thank you for your candid feedback, Arnold. I am so disappointed that this was your experience for Christmas. Outstanding food, service, and value are things that we normally accomplish with ease. This is definitely not our standard, and there are simply no excuses for all that went wrong. I would love to personally apologize for your visit should you care to discuss it further. Please feel free to give me a call at your convenience. Megan Cromwell, Director of Guest Relations (864) 248-1723

    Report
40. DH

    DonH

    Charleston

    1 review

    1.0

    1 review

    Dined on December 25, 2022

    overall1food2service2ambience1

    Too expensive for what you get! Very slow to get a table and the food. Management never came to our table to ask how our experience was. Because of the delays there should of been a complementary drink or dessert offered. Poor customer service! Will not be back.

    Ruth's Chris Steak House - ColumbiaResponded on December 30, 2022Thank you for your candid review, Don. I'm definitely disappointed to know that your Christmas dinner at our restaurant fell short of our standards. Regardless of business levels, you should still receive the service & meal that you would expect from us. I value guest feedback & would love the opportunity to speak with you & personally apologize. Feel free to give me a call at your convenience to discuss further. Megan Cromwell, Director of Guest Relations (864) 248-1723

    Report