Ruth's Chris Steak House - Cincinnati

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1. B

   Becky

   Cincinnati

   8 reviews

   vip
   5.0

   8 reviews

   Dined 3 days ago

   overall5food5service5ambience5

   Bryce was a fabulous, attentive server, and as always the food was delicious and perfectly cooked. Lovely staff and wonderful ambience. Always a delight to be there!

   Report
2. OT

   OpenTable Diner

   New York Area

   1 review

   vip
   2.0

   1 review

   Dined 4 days ago

   overall2food2service3ambience2

   The food has gotten worse each time we’ve been. This time was not worth the prices

   Ruth's Chris Steak House - CincinnatiResponded 1 day agoWe appreciate you writing about your recent visit with us. Guest satisfaction is of the utmost importance to us and your feedback has been shared with the local team so they can work to improve. Thank you for providing your feedback.

   Report
3. OT

   OpenTable Diner

   Cincinnati

   1 review

   5.0

   1 review

   Dined 4 days ago

   overall5food5service5ambience5

   Had a great time as usual Courtney (and James)did a fantastic job and made our experience even that muck better.

   Report
4. OT

   OpenTable Diner

   Cincinnati

   3 reviews

   4.0

   3 reviews

   Dined 6 days ago

   overall4food4service5ambience4

   Our waitress was great! Very helpful but took a longer time than usually to get our food. Other than that had a good evening and good food.

   Report
5. CT

   CandiceT

   1 review

   3.0

   1 review

   Dined on January 22, 2023

   overall3food1service5ambience4

   Food took very long to come out and food wasn’t as great as could have been

   Ruth's Chris Steak House - CincinnatiResponded 7 days agoCandiceT thank you for your review. We are very sad to hear that you did not enjoy your most recent experience with us and we will work with our local team to improve. Thank you for your feedback!

   Report
6. B

   Barbara

   1 review

   1.0

   1 review

   Dined on January 22, 2023

   overall1food5service1ambience2

   Customer service was horrible. They wouldn’t let my daughter stay because of her outfit which was understandable. Dress code is dress code, but the way the lady at the front counter went about it was just terrible and VERY unprofessional! I love this play but the customer service has went downhill

   Ruth's Chris Steak House - CincinnatiResponded on January 23, 2023Barbara we want all guests to be welcomed warmly and we apologize if this was not the case. We will be sure to address these concerns with our local team to ensure this doesn't happen again. Thank you!

   Report
7. OT

   OpenTable Diner

   Louisville

   1 review

   5.0

   1 review

   Dined on January 21, 2023

   overall5food5service5ambience5

   It was amazing! The food was incredible. Service was great. Super clean and amazing atmosphere

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8. LS

   LauraS

   Cincinnati

   24 reviews

   vip
   5.0

   24 reviews

   Dined on January 20, 2023

   overall5food5service4ambience5

   We were celebrating my brother’s birthday. I haven’t been to Ruth’ Chris in a long time and honestly don’t remember it being this good. We had everything from appetizers to dessert and every bite was amazing. The most delicious food. I personally had barbecue shrimp, Caesar salad, sea bass, creamed spinach, baked potato, and au gratin potatoes. I also ordered Crème Brûlée but it was just too much and I had to let my brother finish it. The server was very pleasant but seemed a little distracted. We were often waiting for him and had to request things more than once, but he was still very good, very friendly when he was there. Just loved this dinner, we had a wonderful time.

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9. OT

   OpenTable Diner

   1 review

   5.0

   1 review

   Dined on January 19, 2023

   overall5food5service5ambience5

   Great experience! Our server was awesome and the steak was perfect. We love coming here.

   Report
10. OT

    OpenTable Diner

    Cincinnati

    5 reviews

    5.0

    5 reviews

    Dined on January 19, 2023

    overall5food5service5ambience5

    Courtney was truly amazing! Her vivid depiction of the meals was mouthwatering.

    Report
11. CD

    ChristopherD

    Cincinnati

    22 reviews

    vip
    5.0

    22 reviews

    Dined on January 18, 2023

    overall5food5service5ambience5

    Great service at the bar

    Report
12. SP

    StephenPearcy

    Columbus

    11 reviews

    vip
    1.0

    11 reviews

    Dined on January 15, 2023

    overall1food1service1ambience1

    Awful experience- slow service, rude staff, and forgot an entire course! Food mediocre at best. Avoid!

    Ruth's Chris Steak House - CincinnatiResponded on January 17, 2023StephenPearcy We truly appreciate your feedback. This is not at all the experience we aim to provide. We have passed your feedback along to the upper management team for this location to ensure this doesn't happen again. Thank you!

    Report
13. CB

    CarlB

    Cincinnati

    55 reviews

    3.0

    55 reviews

    Dined on January 15, 2023

    overall3food4service1ambience4

    We went before the night wild card Bengals game. Arrived a 5pm and left at 7:30. The service was very slow. We enjoyed the food but the sluggish service took away from what our experience could of been. They did throw some birthday confetti on the table and I did get my desert with a candle and "Happy Birthday" written in chocolate, which was nice. But, again, the length of our dinner muted any joy. The service we did get when we received it was minimal. Our waiter, Mario, never refilled our water or wine (it was on the table at least), we never received plates with our appetizer, and there was always someone else delivering our food and picking up our plates. The only thing we received quickly was our check. I doubt if we will be back.

    Ruth's Chris Steak House - CincinnatiResponded on January 19, 2023CarlB please rest assured that in this Ruth's Chris, as well as all others, our intention is to provide the highest and finest quality with regard to both food and service, not to mention hospitality - much like Ruth would have done herself. We will address your concerns with our team and we hope you will give us another chance to serve you again in the future. Thank you!

    Report
14. OT

    OpenTable Diner

    Kansas City

    1 review

    2.0

    1 review

    Dined on January 15, 2023

    overall2food3service2ambience2

    Dining room was cold sitting next to large windows. Server took a long time refilling drinks, forgot to bring my lobster tail. The food was overpriced for the flavor.

    Ruth's Chris Steak House - CincinnatiResponded on January 17, 2023We truly appreciate your feedback. This is not at all the experience we aim to provide. We have passed your feedback along to the upper management team for this location to ensure this doesn't happen again. Thank you!

    Report
15. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on January 15, 2023

    overall1food1service3ambience4

    Quite possibly the worst ribeyes we have ever had. We ordered medium and both were well done. Driest steak I’ve ever had. Disappointed to say the least

    Ruth's Chris Steak House - CincinnatiResponded on January 17, 2023We sincerely apologize not everyone's steak arrived perfectly prepared and will work with our team to improve. Thank you for bringing this to our attention and we hope to welcome you back in again soon.

    Report
16. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on January 14, 2023

    overall1food1service4ambience3

    Reservation was at 645 our food hadn’t came out and we had to leave at 815 for another date

    Ruth's Chris Steak House - CincinnatiResponded on January 19, 2023We are truly sorry to hear this. We believe that the quality of our service, atmosphere, and food make us one of the finest high-end steakhouses anywhere, and we wish you had a better impression. We certainly hope you will reconsider and give us another shot!

    Report
17. OT

    OpenTable Diner

    Cincinnati

    1 review

    1.0

    1 review

    Dined on January 14, 2023

    overall1food2service2ambience5

    Food took over an hour to come out

    Ruth's Chris Steak House - CincinnatiResponded on January 17, 2023Thank you for your review. We are very sad to hear that you did not enjoy your most recent experience with us and we will work with our local team to improve. Thank you for your feedback!

    Report
18. OT

    OpenTable Diner

    Cincinnati

    1 review

    5.0

    1 review

    Dined on January 14, 2023

    overall5food5service5ambience5

    An amazing evening! We sat at the bar and had some great cocktails. The steak and sea bass were cooked just right! The service was great from the time we walked in till we left. The guys at front really made our night. We will definitely be back

    Ruth's Chris Steak House - CincinnatiResponded on January 19, 2023Thank you for choosing us for your dinner! We look forward to seeing you again soon!

    Report
19. MS

    MaryS

    Cincinnati

    9 reviews

    4.0

    9 reviews

    Dined on January 14, 2023

    overall4food4service4ambience5

    Date Night- Husband’s 1st time at this location. The Sea Bass was exceptional and the Calamari appetizer was excellent. In my opinion the drinks from the bar were just okay. I prefer the upstairs seating, it can get very loud. I would return.👍🏽

    Report
20. OT

    OpenTable Diner

    Cincinnati

    2 reviews

    3.0

    2 reviews

    Dined on January 13, 2023

    overall3food4service1ambience3

    Took my wife for her birthday. It was a last min date. Took a chance to get a reservation at 6:30 on a Friday night. Amazed there was a table but once we got there and finished dinner, I can see why they have openings. The greeters were awesome! But on e we sat, knew right away it was going to be a rough night. Asked server how many shrimp in appetizer and she was hesitant and said 5/6. Wrong. Cmon, know your menu. That’s expected at a high scale restaurant. Meal was very good, had better but it was good. We had texted our kids about bringing home leftovers. It was 37 min till our waitress showed back up since we texted. She tried to make up for it with an extra desert but whatever. $205 later with a 15% tip which was high for the overall experience, we won’t be back anytime soon. Unless of course someone gives us a gift card. Off to Carlo and Johnny Monday night for another date night. Ruby’s restaurant’s have never disappointed!

    Ruth's Chris Steak House - CincinnatiResponded on January 19, 2023Thank you for your candid feedback. We are disappointed to know that your meal fell short of your expectations. We hold ourselves to standards as high as - or even higher than - the standards of the other restaurants you mentioned, and we do hope you'll consider giving us a second chance to make a great impression.

    Report
21. SM

    SarahM

    Indiana

    1 review

    5.0

    1 review

    Dined on January 7, 2023

    overall5food5service5ambience5

    We had an amazing dinner and drinks! I got the double stuffed chicken breast. Amazing!!

    Report
22. SH

    ShirleyH

    Coastal Georgia

    1 review

    1.0

    1 review

    Dined on January 7, 2023

    overall1food1service1ambience1

    Service started out wonderful. Our server was very good however, he got really busy after we were seated at 730. One of his other tables was occupied by a very loud, rude and atrocious man which honestly stole from ours and others experience. We did not get served our main course until 9pm and the food on the plates was cold...no sizzling there. Perhaps the length of time it took could have been as a result of the kitchen also...nobody was getting their food quickly....but this man. We watched 3 different servers try and take care of the man. Where was the manager? I feel like a word or two from them could have helped diffuse the situation for everyone. We have eaten at other Ruth Chris and they have always had melt in your mouth food. Sadly disappointed in this trip.

    Ruth's Chris Steak House - CincinnatiResponded on January 9, 2023ShirleyH thank you for your honest comments. We are sorry to hear that you had a less than favorable experience. Your feedback is very important to us. Your comments have been passed along for review and will help us improve moving forward. Thank you!

    Report
23. M

    Marie

    Cincinnati

    6 reviews

    vip
    5.0

    6 reviews

    Dined on January 6, 2023

    overall5food5service5ambience5

    Everything was impeccable. Very delicious food. We really enjoyed ourselves but, due to the extremely high cost definitely not something we can do often or maybe again. However it was all very high quality and we really appreciated the whole experience.

    Ruth's Chris Steak House - CincinnatiResponded on January 11, 2023We are glad to know you enjoyed your experience and we hope to have the chance to "wow" you again!

    Report
24. J

    Jarom

    Salt Lake City

    1 review

    4.0

    1 review

    Dined on January 4, 2023

    overall4food5service2ambience4

    Pros: steaks, sides, dessert, server knowledge and engagement Cons: slow service. We went on a Wednesday night, it was not busy, and 75 minutes elapsed between arrival and the arrival of our entrées. Bread was mediocre and did not seem to be baked on site

    Report
25. b

    barryg

    Cincinnati

    1 review

    5.0

    1 review

    Dined on January 1, 2023

    overall5food5service5ambience5

    Steak seared and cook to perfection

    Report
26. OT

    OpenTable Diner

    San Francisco

    3 reviews

    5.0

    3 reviews

    Dined on December 31, 2022

    overall5food5service5ambience5

    Our waiter, Miles, was awesome. Checked on us just right, not overkill like others.

    Report
27. RA

    RAGnote

    Cincinnati

    78 reviews

    vip
    4.0

    78 reviews

    Dined on December 31, 2022

    overall4food5service4ambience5

    Went to celebrate New Year’s Eve. Great steaks. Stuffed chicken is outstanding.

    Report
28. OT

    OpenTable Diner

    Cincinnati

    9 reviews

    5.0

    9 reviews

    Dined on December 31, 2022

    overall5food5service5ambience5

    Great food, Great service Enjoyable company

    Report
29. OT

    OpenTable Diner

    Cincinnati

    1 review

    3.0

    1 review

    Dined on December 31, 2022

    overall3food3service3ambience4

    Our service wasn’t that of a 5 star restaurant and the steaks weren’t 5 star quality now I remember why I always choose jeff Rubys first

    Report
30. T

    Tara

    Cincinnati

    3 reviews

    5.0

    3 reviews

    Dined on December 30, 2022

    overall5food5service5ambience5

    Great time

    Report
31. OT

    OpenTable Diner

    New York Area

    1 review

    5.0

    1 review

    Dined on December 30, 2022

    overall5food5service5ambience5

    Very good food and server. Wish we could have gotten a window seat but will know that next time. The only complaint we had was we had was we had a table that sat right at door and felt like in the way

    Report
32. OT

    OpenTable Diner

    Cincinnati

    1 review

    3.0

    1 review

    Dined on December 30, 2022

    overall3food3service4ambience4

    Figured that I would revisit and take my wife out to have a good steak dinner. I ordered the Cowboy Ribeye and was very disappointed with the taste of my steak. It was not seasoned.

    Report
33. OT

    OpenTable Diner

    Chicago

    2 reviews

    5.0

    2 reviews

    Dined on December 28, 2022

    overall5food5service4ambience5

    Great place! The waiter split a whole pitcher of ice water all over my husband and son. We moved to another table but they were wet. People make mistakes, just sorta slicked he didn’t offer us a dessert or drink? Times have changed and so have nice gestures… he was a nice guy. I am sure he was embarrassed. We didn’t make him feel uncomfortable and we were super nice about the mishap…

    Report
34. TM

    TooMuchSauce

    Cincinnati

    15 reviews

    5.0

    15 reviews

    Dined on December 27, 2022

    overall5food5service5ambience4

    Excellent and attentive service.

    Report
35. TY

    TylerY

    Cincinnati

    3 reviews

    vip
    1.0

    3 reviews

    Dined on December 26, 2022

    overall1food2service1ambience2

    Closed the bar without even calling last call to its customers. RUDE! The server said well we want to go home. Oh excuse me for making a reservation to dine with you, it won’t happen again!

    Ruth's Chris Steak House - CincinnatiResponded on December 28, 2022We truly appreciate your feedback because it helps us improve. This is not at all the experience we aim to provide. We have passed your feedback along to the upper management team for this location to ensure this doesn't happen again. Thank you!

    Report
36. OT

    OpenTable Diner

    Cincinnati

    1 review

    vip
    1.0

    1 review

    Dined on December 26, 2022

    overall1food1service2ambience1

    First time dining here much more accustomed to Jeff Ruby’s, than this overpriced Outback experience. Started with seafood tower which was still frozen, definitely not fresh seafood. Lobster claw was frozen meat on inside. Cocktail sauce was bland, king crab was still frozen but not to the extent of the lobster claws. Also tried the BBQ shrimp, to which I found no barbecue sauce, yet a cream sauce. It was actually tasty. Steaks were mediocre and served on appetizer plates. The ribeye didn’t even fit on the plate it was served on, which appeared to be a small to medium appetizer plate not a dinner plate. Edges of the plate were covered in grease as it appeared no expeditor plated the food with any care. Service was fair. It appeared our server was in the weeds. Our apps were brought to the table and dropped off without ever having a follow up from our server. Although the server kept drinks coming at a steady pace, the cosmopolitan was far from what it should have been. Desserts were nice and the creme brûlée was on point. Had never a Ruth’s Chris steak house before and probably will never again.

    Ruth's Chris Steak House - CincinnatiResponded on December 28, 2022Thank you for your candid feedback. We are disappointed to know that your meal fell short of your expectations. We hold ourselves to standards as high as - or even higher than - the standards of the other restaurants you mentioned, and we do hope you'll consider giving us a second chance to make a great impression. Should you wish to discuss your concerns in greater detail, please reply directly, or private message with your contact information, including a phone number. Thank you!

    Report
37. D

    Deek

    Cincinnati

    1 review

    2.0

    1 review

    Dined on December 26, 2022

    overall2food5service2ambience2

    The greeters were not that friendly. Waited 30 min for my dessert that never came. Sat me at the top of stairs by a cold window. Had to eat with my coat on.

    Ruth's Chris Steak House - CincinnatiResponded on December 28, 2022Deek thank you for your review. We are very sad to hear that you did not enjoy your most recent experience with us, and we will work with our local team to improve. Thank you for your feedback!

    Report
38. PK

    PaulaK

    Cincinnati

    7 reviews

    5.0

    7 reviews

    Dined on December 25, 2022

    overall5food5service5ambience5

    Dave was server and the best!

    Report
39. OT

    OpenTable Diner

    Oklahoma City

    1 review

    3.0

    1 review

    Dined on December 25, 2022

    overall3food3service1ambience2

    Service was terrible. We got seated and wasn’t spoken to for 30 min and I had to go get someone. They then switched wait staff for our table. After we ordered they only brought a portion of what we ordered for salads. Then blamed the other waiter. Didn’t come by the table to make sure we had what we needed. Steak came out at wrong temp. Just an overall bad experience. Not the typical Ruth’s Chris experience I’ve had. Disappointing for my kids first visit.

    Ruth's Chris Steak House - CincinnatiResponded on December 28, 2022Thank you for your candid review. We hold ourselves to the highest brand standards for both food quality and service we wish we'd made a better impression. Your valuable feedback has been shared with the local team for review. We appreciate your feedback and hope to welcome you in again soon.

    Report
40. OT

    OpenTable Diner

    Cincinnati

    1 review

    5.0

    1 review

    Dined on December 25, 2022

    overall5food5service5ambience5

    Had the best food and time this Xmas day

    Report