Ruth's Chris Steak House - Chattanooga

Ruth's Chris Steak House - Chattanooga reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. K

   Kerry

   Philadelphia1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service. Great good! Beautiful place. Nice wine selection. Loved it all. Jordan our server was fabulous.
   

   Ruth's Chris Steak House - ChattanoogaResponded 2 days ago

   We're thrilled to hear that you had a fantastic experience with us, Kerry! It's wonderful to know that you appreciated Jordan's fabulous service, our wine selection, and the overall ambiance of the restaurant. We're always striving to provide the best for our guests, and your feedback is truly appreciated. We hope to see you again soon for another great dining experience! Megan Cromwell, Director of Guest Relations
   

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2. K

   Kierstin

   E. Tennessee1 review

   2.0

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   We were excited to come here over the weekend to celebrate a birthday but ended up disappointed. My boyfriend, who's birthday it was, filet was awful tasting. It tasted like it sat out for a bit and then was cooked. The lobster was over done and had shell pieces in it and could hear the crunching when trying to eat it. After mentioning it to the waitress and her saying it did look off, only offered to cook it up more, which temperature wasn't the issue or to purchase something else instead. The server seemed to have a little bit of an attitude after mentioning that it still tasted terrible. The ribeye was great and the host was friendly, but the rest was super disappointing and paid full price for something that tasted terrible. Won't be back to this location.
   

   Ruth's Chris Steak House - ChattanoogaResponded 3 days ago

   Kierstin, we're truly sorry to hear about your recent experience at Ruth's Chris Chattanooga. It's disheartening to know that your dining experience did not meet your expectations, especially on such a special occasion as your boyfriend's birthday. We take pride in our food quality, and it's clear that we fell short this time with your boyfriend's filet. Furthermore, I apologize that the team did not make a better attempt to address and correct the issue for you. We appreciate your feedback and will use it to improve. I would value the opportunity to personally apologize, so feel free to reach out directly should you reconsider giving us another chance to make it right in the future. Megan Cromwell, Director of Guest Relations (864) 248-1723
   

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3. P

   Penny

   E. Tennessee2 reviews

   5.0

   Dined on April 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I was a little disappointed because they could not find my reservation when we got there. There was not an issue about seating us anyway because they had tables available but I did not like that could not find my reservation. I had just confirmed my reservation yesterday and had my confirmation.
   

   Ruth's Chris Steak House - ChattanoogaResponded 3 days ago

   Penny, we're really sorry to hear about the misstep with your reservation. We understand how frustrating that can be, and we apologize for the inconvenience. But we're glad to hear that you had a good experience with our food and service once you were able to be seated! We appreciate your patience and understanding, and we hope to be able to serve you again soon! Megan Cromwell, Director of Guest Relations
   

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4. M

   Maria

   E. Tennessee1 review

   5.0

   Dined on April 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food has been amazing every time we have been there! The service was amazing. We were put in the back room so it was very quiet.
   

   Ruth's Chris Steak House - ChattanoogaResponded 3 days ago

   Thanks for visiting us, Maria! We're thrilled to hear that you've enjoyed our food and found our service to be amazing. We always strive to provide a quiet and comfortable dining experience for our guests, so we're glad you enjoyed the dining room you were seated in. We appreciate your feedback and look forward to welcoming you back soon! Megan Cromwell, Director of Guest Relations
   

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5. K

   Kim

   E. Tennessee1 review

   2.0

   Dined on April 16, 2025

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 4

   POOR quality of filet!! Could not even cut it or eat it.
   

   Ruth's Chris Steak House - ChattanoogaResponded on April 17, 2025

   Kim, we're sorry to hear about your recent dining experience at Ruth's Chris Chattanooga. We take pride in the quality of our steaks, and it's disappointing to hear that we didn't live up to our reputation, standards, or your expectations. Your feedback is important to us, and we will certainly take it into consideration as we continually strive to improve our food and service. We hope to have the opportunity to serve you again and provide a better experience, but feel free to reach out to me directly should you care to discuss your visit in more detail. Megan Cromwell, Director of Guest Relations (864) 248-1723
   

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6. K

   Kimberly

   Toronto1 review

   2.0

   Dined on April 16, 2025

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 3

   Food was horrible. Calamari was rubbery, the rib steak and mushrooms were overpowered with butter…couldn’t eat it. Broccoli was the only thing we enjoyed. Did not say anything as the server was great.
   

   Ruth's Chris Steak House - ChattanoogaResponded on April 17, 2025

   Kimberly, we're sorry to hear that your experience with us didn't meet your expectations. We take pride in our food quality, and it definitely seems like we missed the mark this time. We appreciate your feedback on these items and will be sure to share them with the chef, as we're always looking for ways to improve. It's nice to know that your server took great care of you, but we hope to have the opportunity to provide you with a better experience all the way around in the future. Please don't hesitate to reach out to me directly if I can assist you further, as I would be happy to try and make things right. Megan Cromwell, Director of Guest Relations (864) 248-1723
   

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7. S

   Steve VIP

   Las Vegas7 reviews

   5.0

   Dined on April 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Was great as always! Food met expectations and service was slow initially but then was great!
   

   Ruth's Chris Steak House - ChattanoogaResponded on April 17, 2025

   Thank you so much for your wonderful review, Steve! We're thrilled to hear that you enjoyed your experience at Ruth's Chris Chattanooga. We always strive to deliver great food and service, and we're glad to know that we met your expectations. We apologize if our service was a bit slow initially, but we're happy to know that you enjoyed the food and found our team to be helpful overall. We look forward to serving you again soon! Megan Cromwell, Director of Guest Relations
   

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8. C

   Corey

   Las Vegas3 reviews

   3.0

   Dined on April 9, 2025

   1. Overall 3
   2. Food 1
   3. Service 5
   4. Ambience 4

   Our service was wonderful, let me begin here. Our server was excellent; engaging and prompt. Unfortunately, our food was very subpar, especially for an institution so well respected for its quality. Our calamari had to be sent back as it was overcooked to the point of dehydration. The mashed potatoes had a distinct metallic flavor, as though the garlic had been burned before being added. Our strip steak had large pieces of gristle and a tendon leaving a good portion of the steak inedible. Our server addressed what could be done but at some point, we ate what we could and finished our meal. I’m afraid this one meal may have finished my desire to dine at Ruth’s Chris again.
   

   Ruth's Chris Steak House - ChattanoogaResponded on April 17, 2025

   Thank you for your feedback, Corey. We're glad to hear that our service met your expectations. However, we're truly sorry to hear about your experience with our food. We do pride ourselves on the quality of our dishes, and it's disappointing to know that we didn't hit the mark this time. We take your comments seriously and will use them to improve. We hope you'll give us one more chance to make it right, so please feel free to reach out to me directly if I can be of any further assistance. Megan Cromwell, Director of Guest Relations (864) 248-1723
   

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9. J

   James

   E. Tennessee1 review

   5.0

   Dined on April 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Ruth Chris staff and front people were outstanding! Every dish displayed as vision off appeal. Promptly cleared after finished beautiful for my wife and I.. it was our 20th Anniversary, made so special by the Staff and Chiefs at Ruth Chris Chattanooga, TN Thank to the Staff!!
   

   Ruth's Chris Steak House - ChattanoogaResponded on April 17, 2025

   James, we're thrilled that you chose Ruth's Chris Chattanooga for your anniversary celebration and that our staff made it special for you! It's wonderful to know that our team was able to quickly and beautifully service your needs. We always strive to impress our guests, and it sounds like we hit the mark for you and your wife on this special occasion. Thank you for taking the time to share your experience. We look forward to serving you again soon! Happy 20th Anniversary!! Megan Cromwell, Director of Guest Relations
   

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10. C

    Chris

    Unspecified1 review

    3.0

    Dined on April 7, 2025

    1. Overall 3
    2. Food 2
    3. Service 5
    4. Ambience 4

    This is the second time we have been there this year and we’re pretty let down on the 2nd trip. Steak did not have that wow flavor it had the first time. I know all cuts are different but we had a good 20% of the steak that was grissly and fatty. I got the asparagus as a side and it’s nothing special, especially for the price. Service was fine.
    

    Ruth's Chris Steak House - ChattanoogaResponded on April 17, 2025

    Thanks for visiting us, Chris. We're sorry to hear that your second visit didn't meet your expectations from your first time dining with us. We appreciate your feedback on the steak and asparagus, and we're glad you found our service satisfactory. We're always striving to improve and your comments will help us do just that. I'd be happy to try and ensure that we get back on track on your next visit--should you decide to give us another chance--so feel free to reach out to me directly if you have a moment to discuss. Megan Cromwell, Director of Guest Relations (864) 248-1723
    

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