Permanently Closed - Ruth's Chris Steak House - Charleston

I had never heard of Ruth’s until my daughter bought a gift card for my wife and I. She sent a $150 card which covered our meal and an extra dessert to bring home. I was somewhat skeptical when I discovered it was a chain restaurant but was hopeful. All I can say is I’m glad I didn’t have to pay for the meal. Food was mediocre at best. I had a ribeye and mashed potatoes. The steak was cooked as ordered and was okay. I am still not sure the mashed potatoes weren’t instant. Very uninspiring meal. My wife had a filet and she likes her meat well done, so it’s not surprising that her steak wasn’t very tender. But she has had filets at other places that were amazing, also cooked well done. I wont waste anymore time on the food. Ridiculously overpriced.
We did eat in the bar, because the dining room only had one server who was overwhelmed with a few tables. That being said, it turned out to be a perfectly quiet environment for the two of us with a corner table and only a couple of other people in the bar. And the bartender was on point with service and very friendly. The young man that brought our food however almost made me laugh out loud as he tried to figure out how to pick up the hot plates off the serving tray with a cloth napkin. He looked like he had never served before. Maybe he hadn’t.
All in all, $180 for two including tip had me scratching my head and wondering why anyone would go back there. Come to think of it, it was pretty empty. I just figured it was because it was a wednesday night and mid March.

Our server had a huge party to take care of along with the two of us. Probably 10 people. She apologized and did the best she could but, it was not the dining experience that we had looked forward to.

Clear glass windows in main dining room allowed ever car headlights to shine directly in on us. Not a pleasant experience.

My family came here to celebrate my parents 36th wedding anniversary 2/29. There was a gift on the table for my parents when we arrived. Our waitress was wonderful and also knowledged my parents anniversary. It was Great to celebrate with my parents on their exact wedding anniversary date at this Wonderful location.

My customer service was excellent, food was fantastic,also my resturaunt scenery was good ....

We did not get seated for almost 40 minutes after our reservation time. Not sure why but it looked as if they were short wait staff for the peak dining period. Bar staff took care of us in the meantime. My dinner was great and cooked perfectly —-the New York Strip. My wife ordered the tournedos of beef topped with shrimp. The shrimp and beef were as dry as could be. Not good and obviously not something to enjoy. Once we did finally get seated, our waiter was absolutely great but know the restaurant at that point had started emptying out—-as were the last to leave the restaurant.

Probably having a bad day. But management missed an opportunity to step in and take care of a bad start. we waited 45mins for our table. reservations for 7:30pm seated at 8:15PM

My wife and I went for her birthday and the service couldn’t have been better. The food is was amazing steak was superb. Truly a delight dining in this establishment WILL be back!

35th Wedding Anniversary. We were greeted by the Manager on Duty. He walked us to our table and departed with congratulations. Our server was very attentive and professional. Perfect dinner.

We had an amazing meal! I Definitely recommend the truffle butter topping to the steak!! Lyonnaise potatoes were fantastic!

Very pleasant experience, waiter and trainee were very attentive, informative and added to the experience. Need to state on menu which items are cooked in bacon grease or pork products!!!

As always it was a pleasure dining At Ruth’s Chris. We had friends from out of town and it was their first time eating there and they loved it.

I have been to Ruths Chris before , they fell down on there job. My wifes steak was so tuugh she would not eat eat it .They did credit back the cost , but that is not what should happen at a restaurant like Ruths Chris

been to ruth chris's on more than a few occasions and it is always a great experience ! we go maybe once a month , and will continue to I'm sure .

Great everything was great

Service was amazing! Food was amazing!

A group of 4 of us dined here for Valentines Dinner, including myself, my adult son, my sister and her husband. When we arrived and tried to get Valet parking we were told it was full (at 7:15), and had to park a block away in a parking garage. Upon arrival at the restaurant at our reserved time, we had to wait for about 15-20 minutes for our table. Once seated, we again waited about 15 minutes before getting our water and drinks and bread, then another 20-25 minutes before the appetizers arrived. Followed by another several minutes wait for our dinner to be served.
The food itself was outstanding and perfectly prepared, cooked and presented. We only had dinner, no desserts. The server was very attentive and kind, and he did an outstanding job. The noise level was a bit loud as there were several tables of 7-11 people close by. From start to finish we were at the restaurant over 2 hours. All of this waiting is understandable given the holiday. But next time, I think we will come again on a less crowded night to have an overall better experience.

Service was a little slow, but it was valentines, so very understandable, food was amazing, was not loud at all, had a very enjoyable time at Ruth Chris

Staff great, food fantastic. Everyone was so attentive.

The food was very expensive, but 100% worth it. They made the perfect Valentine’s Day atmosphere, and the service was incredible. We felt like royalty just for one day.

My Ruth’s Chris experience was not a pleasant one, My wife and I visited the Charleston South Carolina establishment 02/14/2020.
The hostess was not welcoming, she was very short and unaccommodating and it almost seems if she didn’t want to be at work.
Our waiter was nice and friendly, he wasn’t familiar with the menu so questions we asked were met with hang on let me check. But he was very polite and we didn’t mind that about him.
Our appetizer selection was the spicy shrimp and it left a lot to be desired. The shrimp were butterflied to give the appearance of having more than just 5 shrimp on the plat that cost $20.00. Also there wasn’t any spicy sauce on the shrimp they put it on the plate to make the plating look good, but the shrimp were bland, and there wasn’t any sauce for them to rescue them back to flavor town.
My wife ordered the bone in filet, and when it came to the table, we saw that someone had already cut in the steak, probably to check the temperature.
She cut into that filet and it was dark purple on the inside, so the waiter apologized and said they would make a new one. Five minutes later the same filet came back to the table cut up even more just butchered looking and not new as he promised.
We also ordered Lobster Mac, again not good. I have eaten a lot of lobsters in my day and I never knew lobster could have a fishy taste to it, but the lobster in that mac was FISHY.
The loaded baked potato was big but the bacon they used tasted like cheap bacon bits from the grocery store and just ruined the flavor of the potato.
$330.00 spent on this meal and it’s safe to say I don’t think we would be back. The floor manager came and said hello to us but never apologized for the muffed up $65.00 filet nor did he check on the table and see if it was better the second time it came out. There’re better places to go, I’m going to stick with my favorite on king street and this was clearly my punishment for going astray.

Always great food great atmosphere and really great service. A awesome place for special occasions and holidays highly recommended.

Celebrated 51st anniversary. Very nice evening with a special thanks to Breanne

The porterhouse for two was fantastic along with the sides we selected. $105.00 was steep for meat that did have dat on it but what meat was without that was outstanding. We think we would forgo ordering this again and choose separate steaks in the future. Scott, our server, was so attentive and fantastic with wine selection. We loved our dining experience.

It was my first time, but it will not be my last. Excellent experience.

Expensive but very good!

Phenomenal cocktails and fresh seafood!

while it was nice & service was good it just didn't live up to all the hype .just a fancy longhorn at twice the price

When this reservation was made I requested a seat by the fireplace and a birthday recognition for my son’s 19th birthday both of which were not done. I had to remind the hostess about my son’s birthday when it was obvious that this had been forgotten. The chairs we sat in were in disrepair. The restaurant was obviously short staffed. I have a been a Ruth Chris fan and reliable customer but would not go back to this restaurant.

Absolutely delicious! The sweet potato soufflé was the best I have ever eaten in my life. All the food was quick to come out after ordering and everything was mouth watering.

We went to Ruth Chris for restaurant week. The food was delicious. I had a salad, an amazing chicken dish and the bread pudding. My fellow diners had some sort of fish soup, steak with shrimp and the bread pudding. We were all very happy with I food food. The service was terrible. Our waitress, when she did pay attention to us, seemed to have her mind on something else. After we finished our entrées, she came over and said she would be back to clean up our dishes. She never came back. We waited 35 minutes until we got a busboy to come over. We asked him to find our waitress, but instead the manager came over. We explained what was going on, and she had somebody clean up our table and bring us dessert. When the manager brought our bill, she also gave her business card to us. She said she would like us to come back to the restaurant and we should call her when we do. We did not know what that meant. They did not comp any of our meal, and I am not sure that if we came back again they would comp that meal. While the food was good, the service was not. With so many restaurants in Charleston to pick from, I do not see any reason to go back there.

Great steak. All the food was terrific. Unfortunately the waitress could have been a little better.

Apparently “Restaurant Week” is not a good time to patronize Ruth’s Chris. The quality of the food was far below expected and what we typically receive at the restaurant.

I was a little disappointed in the manager. Waiter was fine but the entire experience was not up to normal Ruth’s Chris standards.

Steak was overcooked and looked as if the filet was cut in half through the middle. Extremely thin to be a filet. Won’t be back.

Big disappointment. The chairs are peeling, service extremely slow even with only a few people in the restaurant. The food was cold, the bread was hard and no way fresh. It was presented very sloppy. We had such a wonderful experience at the one in Atlanta so very shocked at how different this one was. The best part of the experience was the Valet attendant, he was very nice and professional.

Great time wonderful staff

Tomika is awesome!! 2nd week in a row we have sat at one of her tables. She is who I will ask for every time.
We all love her. Do not lose her!!

a great atmosphere in the market area. relaxed dress code and the seating was really nice..for x2 people.

Had a few overall service issues. Overall experience was not consistent with a high end restaurant and other Ruth Chris I have been to.