I have been going to Ruth’s Chris for over 30 years! I’ve also attended the Estero location for the last 8+ years. We even had our sons wedding rehearsal dinner there. Last night I was celebrating my 60th birthday and it was the most disappointing experience I’ve ever had at Ruth’s Chris Steak House. The service was awful! We had to ask several times to get water glasses filled, we requested items that were ignored and we asked questions that were ignored and food ordered was not brought out with our dinner (we had to ask for it again). While we were actually eating our dinner, the assistant waiter was trying to remove our plates from the table. The “typical” birthday dessert was not provided and they didn’t give us the standard picture taken for special events. In addition, the manager, Peter, never came to our table to greet us and to wish me a happy birthday however he did go to the table next to ours to wish them a happy birthday and the sad part is that Peter knows who we are. We have talked to him several times over the years! After so many negative situations, Peter did tell our waiter to give us “whatever they want” however he did not approach our table or look us in the eye! I did find Peter before I left the Resturant and confronted him and all he had to say was that he was sorry! Too little to late was what I told him! I also told him he should be ashamed of himself! As a manger of such a high end Resturant, customer service should be top priority! We paid $400 to eat there last night! Personally I think he should be fired! However, that is not my job to do that but I will never attend that location again and I will never recommend Ruth’s Chris Steak House in Estero, FL. I wish they would have allowed Steve DeCastro who owns many Ruth’s Chris to run that location instead of keeping it corporate!
VERY DISAPPOINTING! I won’t turn 60 again and our night was ruined and it was embarrassing as we had talked up the Resturant to our dinner guest!
Everything started out fine but my wife ordered her steak well with a hint of pink. I especially told the waiter please make sure this is the way her steak would be cooked. They brought the steak and it was medium rare. When I pointed it out the waiter got indignant and huffed that some times the kitchen makes a mistakes. They brought the wrong steak out and the new steak was excellent. I can go to Outback steak and not have someone get or act that it was my fault.
Our service was a little slower than the people around us... took seemed like forever to get our salads... went through 2 baskets of bread & still waited ... had to ask about where the salads were... one of the steaks was well over cooked, didn’t bother to send back, he managed to eat it...
Awesome food as always, however the service was the worst I have ever had. Our Waiter was arrogant, blamed others for his errors but had no issue telling us he had the highest sales of everyone corporate or franchise. So very disappointed. Very poor experience. On a positive note, out of the last 20 plus visits this was our only truly bad experience.
fabulous service and food! We were celebrating 2 birthdays and they went out of their way to make it special!!
We celebrated our 42nd Anniversary on March 13. The table was decorated with rose petals.....what a nice touch !!! Our petit filets were delicious and our server was attentive and professional. Thank you for making our evening special.
The food was excellent and the service was extremely professional. The staff was very helpful and accommodating.
The food was great as always but the service was a little slow as is the case when season hits
I felt it was too expensive , every thing was extra, drinks were expensive and didn't think the steak filet was not good in my opinion I have had much better in other steak houses at a lower price. I will not return.
We were seated shortly after we arrived for our reservation. Our waitress was excellent. The food, so so. Brussels sprouts were perfectly roasted but swimming in what tasted like old bacon grease. Waitress asked if I wanted to speak to the manager. Said no but probably should have done so. My husband's cowboy steak was a little gristly but cooked to his liking. Ordered the special salad for the day that sounded much better than it tasted. Very little goat cheese. And lastly, my shrimp appetizer brought to me was not what I ordered but was similar. Probably will just order drinks and apps if we return.
Matt was our server and he made the date. His kindness and professionalism along with the way he described the food was worth the $...
Outstanding service by our Server Sherry!! Excellent meal.
We also have been to other Ruth’s Chris locations. This is hands down the best one.
Always a great time with great food and service. Always look forward to the evening.
Always wonderful and consistent
We’ve been to Ruth’s Chris in Bonita Springs on several occasions and have always been impressed with their consistency. But our visit there this week was a particularly uplifting visit on a difficult day.
Our server, Katherine, went above and beyond—but I suspect she manages to pull this off on a regular basis. The staff at this Ruth’s Chris is very particularly well-schooled, and I mean that in the most complimentary of ways. The regular menu and the specials are well-explained, cocktail specials are detailed and the timing between the courses being served is meticulous. All the while, Katherine made us feel well taken care of without feeling rushed in any way. Kudos to her and management.
The menu selections are always interesting, the steaks among the finest and the chicken my wife ordered was surprisingly excellent. It was one of those restaurant experiences when I went in feeling “blah” and left thoroughly pleased by the experience.
I highly recommend this Ruth’s Chris. They obviously know what they are doing!
Ruth’s offers high grade and tender steak options. In my opinion, Ruth’s is a strong contender for being “Best Steakhouse” in the world. If not a steak lover, the menu offers excellent other meal options from which to choose. We enjoyed a “5 STAR” dining experience and look forward to our return!!!!
As always, a very pleasant experience. Food was great, Fred the waiter was superb! Very pleased , never disappointed!
Food was delicious and our waiter was great!
This is one of our two favorite Go To Restaurants for special occasions. And/or when we just crave a GREAT STEAK cooked perfectly. The management are always attentive and come to our table to make sure everything is up to par. We have been dining here since they opened. We live in the neighborhood and feel lucky that we always have this option. The wait staff is wonderful and we have never had any issues. We are especially fond of and always ask for Brian as our server when he's available. We have never been disappointed! Highly recommend.
Been here before and came back for lamb chops. They were as good as the last time. Service was good, drinks were good,asparagus was good. The only low light is that we were seated 40 minutes after our reservation. Pricey but good.
food, as always, excellent. I asked for a booth when I made the reservation, because of noise. They called and said they would try, but They didn't have one when we arrived. I couldn't hear grandson or husband entire meal the noise level so bad where they put us.
Birthday. Be y nice dining experience
Birthday celebration it was wonderful. First time for the guest. He’s a believer. Always a great experience. Wonderful waiter.
Great food, wonderful service.
We we held by traffic and the staff at Ruth Cris adjusted to accommodate our tardy arrival. Joseph then took over...our drink order was on the way in minutes! Joseph explained the menu and assisted two in our party with choices. The food was delivered Ruth Cris "perfect." Joseph checked back several times during the meal and our water glass was never empty. Outstanding service. Outstanding food!
Food was tasty but over priced. Our waiter had a habit of constantly touching one of us on the shoulder. It made us uncomfortable.
The Food, wine, and service was awesome. For some unknown reason, however, they sat us at a table next to a sign in table and right outside the door to a room where a private party was taking place. Lots of noise, loud laughter. We didn’t ask to be moved as we were into our meal as this event began to escalate. In my opinion, they should have anticipated this and not used our table that evening.
It was very nice
The service was outstanding. We were able to share a fabulous mean with good friends and did not feel rushed to leave the table, even though it was a very busy Saturday night. We will definetly go back
The food was excellent! Server was outstanding, a true professional!
Matt our waiter was exceptional and attentive. Food was delicious and courses came out timely. Wine by glass was very good.
We enjoyed our dinner. Everything was delicious and a great waitress too. The filet mignon was cooked perfect especially since I like it well done. It was very tender and juicy. We will definitely be coming again. Thanks for the anniversary treat.
Was very good experience, all provided service seemed to have good experience snd mannerisms. Only concern was recommended glass of wine was overly expensive and upgrades for sides and deserts were a bit more than a couple of dollars as waiter indicated.
Wonderful as always
Mr. Peter Myzak A very warm kind Gentleman He makes our night. Ms Sharri A great waitress. That why I always go to her.
Very good service and friendly staff. Menu has nice variety. Steak was done exactly as ordered.
The food, as always was great, and the staff on this Valentine day celebration was extra special and was able to make you feel special. Got a visit to our table by both the Assist. GM and the GM himself (Peter). If was worth the drive up from Naples to enjoy our dining experience once again.
Very nice evening!