Ruth's Chris Steak House - Birmingham

Le recensioni di Ruth's Chris Steak House - Birmingham delle persone che hanno visitato e mangiato al ristorante. In base alla valutazione recente.

1. M

   Mike

   Atlanta1 recensione

   3.0

   Visitato 2 giorni fa

   1. Complessivo 3
   2. Cibo 4
   3. Servizio 3
   4. Atmosfera 4

   We made a reservation here to celebrate a special family event. It was all good except the restaurant was out of shrimp, along with other shellfish apparently. Seemed odd for a restaurant of this standing/price point. So it would have been great for them to have notified us that they would have limited menu prior to our arrival. That was disappointing.
   

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2. OT

   Utente OpenTable

   San Francisco1 recensione

   4.0

   Visitato 3 giorni fa

   1. Complessivo 4
   2. Cibo 5
   3. Servizio 3
   4. Atmosfera 4

   Great food - they were training new servers. JP was excellent. Kevin - super nice and genuine, once he learns the menu he will be just fine. Super disappointed that they could not go the sea food tower - ran out of some of the food. So we ordered 2 different shrimp appetizers - server came back and they were out of that as well. Restaurant was not full at all which made them running out of food that more puzzling.
   

   Ruth's Chris Steak House - BirminghamHa risposto 3 giorni fa

   Thanks for dining with us! We're glad that you enjoyed the food and JP's efforts during your visit, especially with training our new team member Kevin! We are sorry, however, to hear about the seafood tower and other appetizers that we were out of. We always aim to provide the best service to our guests, and we'll certainly take your feedback into account to improve. We appreciate your feedback and hope to see you again soon, when we'll work to ensure that everything is back in stock! Megan Cromwell, Director of Guest Relations
   

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3. C

   Christie

   Chicago6 recensioni

   5.0

   Visitato 4 giorni fa

   1. Complessivo 5
   2. Cibo 4
   3. Servizio 5
   4. Atmosfera 3

   Service was impeccable, salads nothing special, but the steaks and drinks were excellent.
   

   Ruth's Chris Steak House - BirminghamHa risposto 3 giorni fa

   Christie, we're thrilled to hear that you enjoyed your overall experience at Ruth's Chris Birmingham. It's wonderful to know that our steaks and drinks hit the mark for you. However, we're sorry to hear that our salads weren't quite as notable. We appreciate your feedback and will certainly take it into consideration as we continually strive to improve our menu offerings. We hope to welcome you back soon for an even better experience! Megan Cromwell, Director of Guest Relations
   

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4. t

   tony

   Alabama2 recensioni

   4.0

   Visitato il giorno 26 aprile 2025

   1. Complessivo 4
   2. Cibo 4
   3. Servizio 5
   4. Atmosfera 4

   Service spectacular. Food slightly overpriced. Wine way too expensive. Need to reconsider wine prices.
   

   Ruth's Chris Steak House - BirminghamHa risposto 4 giorni fa

   Thanks for dining with us and for sharing your feedback, Tony. We're glad to hear that you enjoyed our service and found it spectacular. However, we're sorry to hear that you felt our food was slightly overpriced and felt our wine prices were higher. We appreciate your feedback and will certainly take it into consideration as we continuously strive to improve our offerings and pricing. We hope to see you again soon! Megan Cromwell, Director of Guest Relations
   

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5. M

   MAX

   Alabama2 recensioni

   5.0

   Visitato il giorno 25 aprile 2025

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 4

   Brandon and Kevin were great - attentive and friendly. The food was delicious, and they even gave us a complimentary cheesecake for our anniversary!
   

   Ruth's Chris Steak House - BirminghamHa risposto 4 giorni fa

   Max, we're thrilled to hear that you had a wonderful experience at Ruth's Chris Birmingham! It's great to know that Brandon and Kevin made you feel welcome and that you enjoyed our food. We always strive to provide top-notch service and delicious meals, and we're glad that we hit the mark during your celebration. Thank you for taking the time to share your experience. We look forward to serving you again soon! Happy Anniversary!! Megan Cromwell, Director of Guest Relations
   

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6. M

   Marvin

   San Diego1 recensione

   5.0

   Visitato il giorno 24 aprile 2025

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 5

   It was a great experience. The food came out hot and delicious. The steaks came out at exactly as ordered. Service was topnotch!
   

   Ruth's Chris Steak House - BirminghamRisposta inviata il giorno 25 aprile 2025

   Marvin, we're overjoyed to hear that you had a great experience with us! It's wonderful to know that you enjoyed our hot and delicious food, as well as the perfectly cooked steaks. We strive to provide excellent service, and it's great to hear that we hit the mark for you. We can't wait to welcome you back for another delightful meal! Megan Cromwell, Director of Guest Relations
   

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7. J

   Joe VIP

   Minneapolis46 recensioni

   5.0

   Visitato il giorno 21 aprile 2025

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 4

   I said in the bar area to enjoy a nice meal being by myself. Great service from the bartender. She was very attentive and checked on me frequently. My only complaint was there is a group of rowdy individuals enjoying a bottle across the room and I swear I was sitting at their table. It’s just the acoustics of the bar area. I can’t complain, I knew I was getting into when I asked to sit there versus sitting on a table in one of the quiet sections. Steak was on point as always. Salad was fantastic, highly recommend the house vinaigrette.
   

   Ruth's Chris Steak House - BirminghamRisposta inviata il giorno 25 aprile 2025

   Joe, thanks for the 5-star review! We're thrilled to hear that you enjoyed your meal and found our service to be great, even in the bar. However, we do apologize for the noise from the other group and appreciate your understanding. Your feedback is invaluable, and we'll use to ensure that we handle similar situations better in the future. But we are glad that our steaks hit the mark for you, as well as the salad and house vinaigrette. Thank you for choosing to dine with us and we hope to see you again soon! Megan Cromwell, Director of Guest Relations
   

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8. D

   David VIP

   New Orleans22 recensioni

   4.0

   Visitato il giorno 21 aprile 2025

   1. Complessivo 4
   2. Cibo 5
   3. Servizio 3
   4. Atmosfera 5

   Bone in Rib Eye, spinach, broccoli & desserts were wonderful! Service was a bit discombodoulated as servers did not seemed experienced. Seemed to be new. However, was Easter night and servers tried hard to please. As always Ruth's Chris steakes, appetizers, sides and desserts were so very good! Look forward to another visit.
   

   Ruth's Chris Steak House - BirminghamRisposta inviata il giorno 25 aprile 2025

   Thank you for your feedback, David! We're thrilled to hear that you enjoyed our bone-in ribeye, spinach, broccoli, and desserts! However, we are sorry that you found the service to be a bit discombobulated during your visit. We strive to provide excellent service to all our guests, and we appreciate your patience. We hope to have the opportunity to serve you again soon, so feel free to reach out directly if there is anything else we can do to assist! Megan Cromwell, Director of Guest Relations (864) 248-1723
   

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9. OT

   Utente OpenTable

   Alabama1 recensione

   3.0

   Visitato il giorno 20 aprile 2025

   1. Complessivo 3
   2. Cibo 3
   3. Servizio 2
   4. Atmosfera 4

   The experience has dropped off quite a bit from previous times. Had to ask for things (bread, refills) several times. Staff was not attentive. They were not busy at all so I was shocked at this.
   

   Ruth's Chris Steak House - BirminghamRisposta inviata il giorno 25 aprile 2025

   Thanks for visiting us at Ruth's Chris Birmingham. We're sorry to hear that your recent experience didn't live up to the standards we strive for. We apologize for the inconvenience caused by the slow service you experienced, especially when you know us to be capable of so much better. We take your feedback seriously and will address these issues with our team. We hope to have the opportunity to serve you again and provide a better experience. Please don't hesitate to reach out to me directly should you choose to give us another chance, as I would value the opportunity to personally apologize and try to help get things back on track. Megan Cromwell, Director of Guest Relations (864) 248-1723
   

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10. C

    Chanelle

    Pittsburgh1 recensione

    2.0

    Visitato il giorno 20 aprile 2025

    1. Complessivo 2
    2. Cibo 4
    3. Servizio 1
    4. Atmosfera 2

    The food was good.. the drinks were ok.. our service was HORRIBLE!!! I don’t ever write reviews, but after this experience, I had to especially after paying a $300.00 which I was expecting but the service I was not,  not sure if it was Michael’s first day or he was under the influence. after sitting at the table for about five minutes, he did a walk by greet then turn around and remove the extra place settings, did not tell us about any specials, we overheard other servers telling the tables about specials that we would have been interested in he said I’ll be back with bread he did not fill our water glasses. I had to stop him from leaving the table so we could give him our drink orders. Then he did not return to our table for 10 minutes after leaving it. I went to the manager. I wanted to be moved to the bar by the time I got back to the table. He was at the table delivering our drinks we had ordered and giving us water. Again, I had to stop him from walking away from the table so we could order appetizers. When he did come to our table to check on us, he was very distant from our table, speaking with us. My fiancé ordered a drink, and instead of bringing him the drink that he wanted, he brought him the drink that he had to begin with. And again, not sure if he is new or what he had going on, but I am an assistant restaurant manager, and I just know that if any of my servers gave this service to any of the guest I would be highly upset, considering the reputation of Ruth Chris being a high-end restaurant… the service pretty much ruined my dinner and I left very unhappy. I will not be returning back to this location. and I also think they need a more experienced bartender or if they are unsure how to make a cocktail just say that, and I would’ve gladly ordered something else.
    

    Ruth's Chris Steak House - BirminghamRisposta inviata il giorno 25 aprile 2025

    Thank you for taking time to share this feedback with me, Chanelle, both online and over the phone earlier this week. I am definitely disappointed that you did not have the Easter celebration you were hoping for, especially when you have had such wonderful experiences with our brand in the past. I appreciate your consideration of giving us another chance to impress both you and your fiancé, and as we discussed on the phone, please don't hesitate to reach out to me directly when that time comes so I can try to make things right. I look forward to hearing from you again soon! Megan Cromwell, Director of Guest Relations (864) 248-1723
    

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