We had a family dinner with six people including grandparents. Evening started well when we were given a table in front of the fireplace. The restaurant was not very busy but there were only two servers for the restaurant and lounge.
Our waitress was obviously new but friendly. The ordering went fine and our drinks were a little slow but we weren’t in a rush. Appetizers were good; we had calamari and charcuterie platter. As we were finishing them off the waitress came to say that because three of us had ordered the lamb duo our meal would take a little longer, an extra 10 minutes. We said that was fine.
We ordered a more expensive second bottle of wine ($125) while we were waiting. We had to ask for fresh glasses and the wine should have been decanted but wasn’t.
It took over two hours from when we arrived for mains to be served. Most of that time we sat with dirty dishes from first course in front of us. The fire was getting quite smoky but no one came by so my son tended to the fire to push the logs back further into fireplace.
By now most of the tables that had arrived after us were gone. One large table that arrived after us was served before us and one of them had the same lamb duo dish we were waiting for.
When the food arrived it was not good. The rack of lamb was tasty but the shank and galette half of the duo were burned on the bottom and way over cooked on top so it was dry and charred. The duck was also burned on the bottom. The steak was cold and very fatty. Only the hamburger was prepared properly.
We let the waitress know and she let the manager know who came over to apologize and asked what we wanted to do. Of course by now it was so late we just ate what we could and left without any dessert or coffee. The manager came over again to apologize and did adjust our bill by about 30% which we appreciated but it probably should have been more.
It was a disappointing dinner.
Always a spectacular view of Lake Windermere and the excellent golf course! Restaurant is nicely built out with timbers and stone throughout. Server Cassandra was very pleasant, always smiling and very helpful. Definitely one of the best locales in the Invermere area for an excellent dining experience (though not the "cheapest" but you get what you pay for!)
View is spectacular, service was very good, food was good but not as good as previous visits.
Birthday dinner which we were on a hot springs vacation. They managed our kids and picky eating really well. Food was solid.
We have been regular diners for a number of years making it a highlight of our trips to the Valley ... this year we were disappointed by the quality of the food and the seeming decline in the professionalism of the staff. Disappointed!
We have always enjoyed going to Eagle Ranch for dining but the past two years have not been that great. This season, I noticed there was a different menu, so I thought we would give it another try. I went with several friends and we really enjoyed ourselves. The food and service were great. We will make it our go to place again this season so hopefully it continues to be as good as it was for our first visit.
We got married here the year before and it was fantastic then went back for our first year anniversary. Always the best we will be back for sure
Served by very pleasant but inexperienced waitress with limited training. My food, steak was served cold.
Place was empty, with table settings not as pictured in advertising. Very basic setting.
Overall food was somewhat innovative but definitely not worth the price.
We enjoyed our 25th wedding anniversary at the Rustica Steakhouse-Eagle Ranch Resort. Matt made our evening very enjoyable and went out of his way to ensure that we were taken care of. He even took the picture that we plan on framing. Your food was amazing. Thank you for a memorable experience on our very special occasion.
Despite the fact that Open Table made this reservation for us and even sent an email
confirming these reservations for 5:30 pm Sunday, January 22, when our party of six arrived promptly at 5:30 on the above date, the building at Eagle Ranch was locked up tight and totally deserted. We subsequently found out that the restaurant is closed on several nights of the week, including Sunday. We find it highly incompetent that your website did not inform us that the restaurant was closed Sunday, that our website accepted our reservation and went to the ludicrous extent of sending us a separate email confirming the reservation. Hence we rate the restaurant "Poor" in every category to encourage you and the management of the restaurant to communicate better when the restaurant is open and when it is closed.