Ruscello - Nordstrom Ala Moana
Ruscello is located on the 3rd Floor.
waiter was really good but just a minor thing which he quickly resolved. Forgot my lunch order.
other then that as always excellent.
service was horrible.
we saw our server Samantha probably for 30 seconds during the whole meal.
someone else kept having to cover for her because she was otherwise occupied. doing what? i’m not sure as we did not see her interacting with any other tables around us.
when it came time to settle up the bill, i asked her to look my nordstrom card up & she said she needed to go take care of something first and would be back... i didn’t return for 10 minutes or more.
we were not greeted by staff at restaurant front upon entering or exiting the establishment. the place was maybe 30-40% capacity and service should not have been so lackluster.
food is great, but think twice before coming here
Fantastic, no line and great service!
Enjoyed my lunch with my husband! Will dine again in the future.
2 first timers and 2 regulars. The 2 regulars said service is usually A1, but our waiter was awful. Did NOT regularly come to our table to refill water or check if everything was okay. When we were able to catch his attention and request water and refill of water, it took him a while to do it. He didn’t seem happy doing his job, like he didn’t want to be there, just going through the motions. I for one was shocked, Nordstrom has such a high level of service, always. Maybe he was just having a bad day, hopefully this is what is was, otherwise, he should find a different industry to work.
Ususally the Proscuito with Arurgula pizza is really good, however, this time it was overcooked and not great. Also, the person I was with had to send her Caesar salad back as it had too much dressing. They were very nice though and brought her back a new one with dressing on the side. My Caesar salad was fine though. Our waitress was outstanding.
ALWAYS CONSISTENT FOOD AND SERVICE. GREAT SETTING, EASY TO FIND AND DELICIOUS!
Ran out of starters. Pita bread was weird. Shrimp pomodoro was awful.
We really enjoy Ruscello. On this visit, we were disappointed that for our party of six, the table was a little too small. There was another party of six next to us that had a larger table configuration, as well there was room and additional tables available to set us up similarly.
Otherwise, the food and service are very good.
Food was good, service mediocre. Waiter didn’t tell about specials, had to ask. Had to ask for refill of ice tea, ice tea was warm. Had to ask for ice! When my salad came had to ask if we could get more bread, over all for a more fine dining lunch felt like I was at zippys!
Great service, she was wonderful but canʻt remember her name.
Made reservation a few days ahead but our seating for 5 was stuck in a corner with no view. Hence, my low rating in ambiance. Wish we were in the open area with a better view where a party of 5 who came in after us was seated.
Excellent service by Tommi.
Delicious food. Chocolate chip made to order was awesome.
Good food, good service.
Great food, outstanding service, wonderful atmosphere...what’s not to love about Ruscello!
We dine here approx. once a month. Neysa was our server and she did a fabulous job!
Ruscello has been one of our favorite restaurants to go to however, we had a really poor experience our last time there. Service was incredibly slow, our food took almost 45 minutes to come out. They had plenty of kitchen staff working (you can see them through the glass pane) but they didn’t have their act together. Two of our entrees came out cold. When we mentioned this to the server we got an apology but no offer to make it right.
Great 2020 meal! We had the tomato basil soup the mushroom ravioli and the shrimp and arugula salad, delicious and always consistent! Great break from New Years shopping
One of my favorite restaurants at Ala Moana, The menu needs to be update with different items
Enjoyed my luncheon with my daughter. Service was excellent . . . Olivia was great!
Ok so I’m in town for 5 days and make reservations with my friends from high school at 6:30. If you close at 7:00, DON’T ACCEPT reservations 30 min before close!!!!! We ordered a bottle and they were like “ok now it’s last call.” So we ordered 2 more bottles. That is ridiculous that you would say last call is after you sit and order. For a table of 6 we spent $500 and felt like we were being kicked out the whole time. Our waitress made us feel like we weren’t, but the lights went on, she told us the kitchen was closing and the whole works. I think they should have warned me beforehand.
The service is always great and the food was delicious.
Steak beyond well done when ordered medium. Sides came cold with steak. Little sense of urgency when asked to redo the steak. Entire meal was done before the redone extra bloody steak was done
Consistent food quality, generous portions, nice atmosphere. Menu is a little limiting though - would like to see more local options.
A friend asked me to dinner on Friday evening, December 27th, and he left it up to me to find a place. I had been to Ruscella once before, had a great dinner and wanted to give it another try. The reason I mention the date is because it hadn't dawned on me that a restaurant inside a popular department store in a popular shopping mall would be packed on the Friday night after Christmas. Ruscello was jammed and the service people were scurrying. We were seated at a table in the bar area, so it was noisier than the main dining room or the outside lanai. But even with the furious pace, the food came on on time and was excellent. Among us, we had a beautiful salad, the salmon, and two pasta dishes that were excellent. I'd certainly recommend Ruscello and I'll be back for sure.
Fun place to relax with friends and have a drinks / meals!
Daxs our server was very good and friendly. Food as always very tasty but it was very busy and noisy. The food and service is what makes me go back and booking on Opentable lets me walk right in without waiting.
Everything about Ruscello is amazing. Food, servers, view and the prices. Only one thing could put them over the top......French Fries. They do not offer French Fries which is unfortunate, but everything they do offer is delicious, and I have tried everything on their menu. Their ahi poke is the freshest most delicious, I cannot get enough.
At peak lunch hour between noon and 2:30 it can get pretty loud but the food makes up for that.
Great food. Efficient and friendly service. The whole family enjoyed it.
Outstanding wait help service, greeted warmly by hostesses and food was delicious! One of my fave restaurants on O'ahu to patronize!
It was nice to see that the portion sizes have increased to how it originally was when the restaurant first opened in its old space! Thank goodness! Also, i like that the Panko Chicken Salad is also made with the chicken sliced into pieces. I did not like when the chicken was served whole and many times very dry to assure the chicken was cooked thoroughly!
Great service & food. One of my fav places to eat.
Easy. Reliable. Consistent.
Gracious service throughout the time we were there from the time we were seated until we left the restaurant. Although the restaurant was filled, the service was impeccable and timely.
Past couple of times the service has been really bad - not Nordstrom quality. I’ve been eating there for years and it was never this lacking. Week before the food was super late. When dining with an infant and toddler, waiting an hour for food is torture. and then she brought me the wrong food! My daughter and I left without even eating lunch. The weekend after, server forgot my soup and then tried to bill me for it! Manager was really nice and tried to make it right but it seems they are not equipped to handle the volume. I would suggest not eating there until after the busy holiday season is over.. Hopefully the service will improve again.
I thought the service was terrific. My only complaint is that I thought the pasta portions were smallish. Hence, my mediocre rating for food and price. It is also very loud.
Always good food and great service. Staff is attentive and helpful with the various selections.
We always love visiting Ruscello ... always. Especially when we can eat outside, where it is quieter and warmer.
But we love the food and the service wherever we sit!
Our server Tran was awesome!
Walking into the restaurant and out, something oily on the floor and almost slipped.
I really wish they would do something about the noise level. Everything else is great!
Did not receive our usual stellar service this time. Server did not refill drinks or ask if we wanted dessert before bringing the bill. Food prices have gone way up and portions seem smaller.