Ruscello - Nordstrom Ala Moana
Ruscello is located on the 3rd Floor.
Fabulous al fresco dining...outstanding service. My chicken cilantro lime salad (I order it every time) was not up to the usual standard. I still enjoyed the lunch!
The reception is apathetic at best and the staff needs more help or better training to understand how to provide a good dining experience for customers. It is hit or miss if you are lucky enough to have a server who is friendly, helpful, and efficient. The last 4 visits, from the receptionist to the waitstaff were poor and on 3 occasions, were so busy having personal conversations at the reception desk, the diners in the surrounding area learned about the personal drama of one of the workers.
Management needs to set higher standards and expectations and not allow the staff to act like college kids in a dorm.
In general, food is very good. Vegetables that come with an entree are overcooked.
Waited for a really long time. Server took ten 10 minutes to come to table initially. Took another 10 minutes to take our order. The restaurant wasn’t even busy. Food quality was pretty bad. Calamari was cold and greasy. Was also brought a cold greasy pizza (I could see puddles of oil-seriously how could u bring something like that to our table?), definitely not what we ordered after waiting over 30 minutes for it to come. Salad had two pieces of pear.
Then server arrives saying oh that’s not you ordered and apologizes and takes the pizza back. Needed to wait a while to get a new pizza. And getting the bill and processing payment took over 30 minutes.
Server didn’t know how to process a payment by looking up account number with an id. Said she was sorry and i needed to use another payment. I eat there for the nordypoints! It also took the manager 15 minutes to get the bill processed. We were comped a couple of items but I still think I will wait a while before coming back. I used to be a regular customer but the restaurants business shows how people refuse to patronize them for poor service and food.
I’ve never been here for over an 1 hour- today we were there for 1 hr 20+ mins (a good chunk of time) for the staff to figure out how to process a payment?! Ridiculous! Okay a good day we would have gotten our great tasting food within 20 minutes and out of the restaurant less than 45 minutes. I am at the mall to shop not to spend my time waiting. I think I’ll use my nordy card getting points other than dining for now.
Shrimp & arugula salad is always excellent.
We had a great time the table was right ne t to the ocean side window. It was just great.
Food was great!
The service was super nice.
The food is always good and always consistent. Not the best service this time though, which is surprising for Nordstrom...
As usual...excellent service.
Great food and service are things you can expect while dining at Ruscello. I had a great time. I ate the risotto special which I had heard good things about and I was not disappointed. I admit that I have not been to Ruscello s in awhile but upon return I realized how much I miss this place. You really can’t go wrong eating here.
The braised short rib special was outstanding, as was the pear salad. Wish that both of these specials would be put on the regular menu.
Service was also outstanding!!
Keep the signature salads on the menu - love them. Appreciate the selection.
Outstanding food, great service, and ambiance. Our server Patrick was excellent and personable. One of favorite places.
Great ambiance and mood
Server was excellent 👍🏼
Always a great experience at Ruscello’s! The food is consistently good and the servers are always friendly, it’s the go to place when you don’t know where to go.
Shrimp and kale special was tasteless. Shrimp was dry, small and not freshly prepared. Kale salad was bland and serving size, portion was on the skimpy side. Never ordering that again! I usually go there like 2 times a month. Most times the specials are pretty good. But not this one!
We sat by the window, so there was a lot space and great oceanview. Our waitress was very good and the food was great, as usual. I loved that I could choose my own dressing for the salad.
Good place to meet with friends and catch up although a bit noisy - excellent service
I had a great time with my friends. Food, customer service, everything great. Really recommend.
Great sevens e from Neysa. Sweet server and friendly. She was very in-tune to our needs and we enjoyed her services. We hope to get her if we come back. Mahālo Neysa. Food was awesome. Friday’s they have calm chowder which is a nice treat. The Miso Tofu salad is so tasty, it is a big portion and I did not finish it all. Overall we love coming here.
Great food and ambience. Nicky (host) was very accommodating as my friend was late but they kept our table until she arrived.
Our sever was talking with another customer for pretty much long time so she didn’t care about our table. The empty appetizer dishes still on the table when our main dishes coming. After finished mail dishes empty dishes still in the table again and we’re waiting dessert menu as well as check. We went to there not busy time just between lunch and dinner only few tables were occupied but service was unacceptable slow due to the server was taking with another customer that’s pretty much rude.
Food was average, nothing spectacular, noise level was too high, can’t have a conversation without shouting or listening to the next table. Baby crying throughout the meal.
Just someone laughing very loudly at the next table.
Great casual lunch place. Food tastes good and the selection is adequate.
Normally the service at Ruscello’s is wonderful, but the waitress we had that day SUCKED. Super rude by the plates of bread and butter right into the table, without saying “excuse me” but super loud to disrupt our conversation. Didn’t want to stay for dessert.
I decided to go to celebrate my friends birthday at Ruscello. When we arrived the place was packed, so we decided to take one of the outside tables. At first thought it was a good idea; ocean view with a breezy air, but because we sat outside, I felt that their service was a little bit less than sub-optimal. Food is outstandingly delicious, it’s the reason why I alway come back to Ruscello, but service this time around was a tab but disappointing.
This review is an update to one I have over a year ago. So much improved!!! Better food! Better service. I will be back!
Justin, our server, was excellent! Greeted us in a friendly, profession manner, took our order which was delivered on a timely manner...always a good experience ding at Ruscello!
Great food, service and company. Super relaxing after a long week of meetings.
We were seated outside and really like view and the outdoor feel. Our server was very attentive and nice. The food was really good, just the right amount and the price is reasonable. This will be my go to restaurant. I can’t wait to go there again and share it with my friends.
Always enjoy eating at Ruscello’s and introducing people to this restaurant. Brought my friend. It was her first time and she loved it! Mahalo!
Average food. Management did not want to accept OpenTable rewards certificate.
Good food, nice setting and service was great; our waitress was friendly & pleasant but non-obtrusive.....and you can shop too!
Never disappointing,! I will always return. I usually get salads and always enjoy everyone I try. They are all good. Rucello is my go to place with friends for a
Our waitress Kelsey was very attentive, especially since one of our guest is vegan. She was knowledgeable, friendly, and very helpful. The food was excellent and we could modify our selection to fit our needs without any hassles. Our drinks were amazingly delicious, their bar is freakishly awesome! Definitely recommend Ruscello! Also, I highly recommend the eBar and Gelato. You will get the best customer service.
Everything, food, service was perfect!