Ruby River Steakhouse - Provo

3.8
70 reviews
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$30 and under
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Steakhouse
Ruby River Steakhouse is a Utah original, born out of the desire to create the most flavorful steaks west of the Mississippi. Hand-cut in-house daily for freshness, and twenty-one day aged for tenderness; once you’ve dined with us you’ll experience the passion and quality that is Ruby River. We are honored to have been voted Utah’s Best Steak by City Search, City Weekly, and Best of State time and time again. Ruby River offers more than high quality steaks. Customers indulge in tender chicken, fresh seafood, fall-off-the-bone ribs, and mouthwatering desserts all while enjoying a handcrafted soda or gold medal beer from their brewery. It’s the perfect complement to any meal. Ruby River is a laid back style with a country romance. It’s a place to relax with family and friends.
Dining Style
Casual Dining
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Cuisines
Steakhouse
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Hours of operation
Lunch: Monday - Saturday: 11:00am - 3:00pm; Dinner: Monday - Thursday: 3:00pm - 10:00pm, Friday - Saturday: 3:00pm - 11:00pm, Sunday: 1:00pm - 9:00pm
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Phone number
(801) 371-0648
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Payment options
AMEX, Discover, MasterCard, Visa
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Dress code
Casual Dress
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Neighborhood
Additional
Bar/Lounge, Beer, Corkage Fee, Full Bar, Non-Smoking, Wine
What 70 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.8based on all time ratings
3.8
food
3.9
service
3.7
ambience
3.4
value
Noise · Moderate
77% of people would recommend it to a friend
5
4
3
2
1
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KW
Denver
2 reviews
Dined on September 25, 2018
Overall 1food 1service 1ambience 1

This was one of the worst dining experiences of my life. An Open Table restaurant, with “dry aged steaks” and it took 2 days to get a reservation. When I arrived I realized it was not at all what I’d been expecting, it was more like a Lone Star Steakhouse attached to a Ramada Inn with ambiance and noise level to match. I was asked to sit at a high top at the bar and I said no, so I was then asked if I’d like I booth to which I happily agreed. The waiter came promptly, and asked if I’d like to order. I asked for calimari and (a very odd choice, I know) a shot of Baileys, which came watered down looking like cloudy milk. I was asked if I’d like to go ahead and order. I ordered a wedge salad, and upon the waiter’s recommendation for tenderness and marbling, the prime rib with a warm red center and a baked potato. I had had two bites of the calamari that was brought out to me when my salad appeared, then my entire meal came one minute later. I looked at the waiter and asked what I was supposed to do with all this food at once and his response was that the kitchen made him bring it all out together. Were they displeased by my having a booth and me being just one person? I valiantly tried, I did. I gave up on the calamari, ate another bite of salad and started in on the prime rib. It was pink. I tried using the steak knife to cut it and ended up having to saw through it. I turned it over and saw it was well done on the underside. I attempted to keep cutting, but the meat was chewy and I had a red mark from where the steak knife was hitting my palm. I asked to see a manager & told him how disappointed I was in my dining experience and he blamed the waiter. When I pointed out the doneness of the prime rib, he said it had cooked on the hot dinner plate as it was brought to my table. I asked to have my meal taken off the bill and was presented w a bill for $16 for the calamari I hadn’t had time to eat and the watered down shot of Baileys. Awful.

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DF
San Francisco
7 reviews
Dined on September 9, 2018
Overall 4food 4service 5ambience 3

Romantic dinner with my girlfriend. Fun place to go after sightseeing in the area.

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OT
San Francisco
1 review
Dined on July 23, 2018
Overall 4food 4service 4ambience 4

Food was fine and service was good overall, but our Open Table reservation was not recognized as we were told by staff that they did not use Open Table, so we had to wait for a table. Response to my showing them the reservation on my phone was “that’s so weird!” Luckily the wait was not long or this would have been a grumpier review.

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VN
1 review
Dined on July 2, 2018
Overall 5food 5service 5ambience 4

Everything here was amazing! The food was great and the atmosphere was really nice and quiet. When we arrived they informed us that they don’t get the information from the online reservations, but you can call in a reservation if you want to.

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DE
1 review
Dined on May 14, 2018
Overall 1food 1service 1ambience 1

If you should make a reservation on a Saturday, it will will mean nothing when you arrive. If your reservation is for 7ish count on a 40 min wait. Not good.

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CS
San Francisco
5 reviews
Dined on April 4, 2018
Overall 5food 5service 5ambience 3

We had a small group of business colleagues in from various locations outside Utah and chose this steakhouse.

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TF
Salt Lake City
1 review
Dined on February 13, 2018
Overall 3food 2service 4ambience 3

Bad food for the price you can get significantly better tasting food elsewhere. Also made reservations online and get there to find out the reservation is no good for parties less then 6. Had to wait 30 minutes ended up sitting at the bar.

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OT
Salt Lake City
1 review
Dined on December 28, 2017
Overall 3food 4service 4ambience 4

I used the round table reservation and the front desk didn't really know anything a bout it, and we didn't get in until about 20 minutes after reservation time.

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OT
Salt Lake City
1 review
Dined on December 27, 2017
Overall 4food 4service 3ambience 3

All in all it ended up being ok. Great steaks grilled perfectly to our liking per our order. Friendly staff. However, we made a reservation from this site and the directions there were a joke. Then when we got there the host said that they had to wait to seat us until they had a server that could serve us because they had let all the servers from the lunch shift go I guess. I've been a server and know that that happens but there was only two other tables in the restaurant that had guests eating and they already had their food. I guess whoever the manager is must have not gone to Managment school or something. They actually made us wait until another server came which was about 15 or so minutes. A GOOD manager would have come out themselves and apologized and would have served us until the next server available had arrived.

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R
Denver
6 reviews
Dined on December 20, 2017
Overall 3food 4service 3ambience 2

Did not honor our Open Table reservation; said they no longer do Open Table. Really?

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OT
Denver
1 review
Dined on December 10, 2017
Overall 5food 5service 5ambience 5

Had an absolutely perfect evening. The food, staff and atmosphere were amazing!

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TL
New Orleans
1 review
Dined on November 27, 2017
Overall 5food 5service 4ambience 4

The filet mignon was excellent, appetizer was also great. Great portion. Love the price.

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OT
San Francisco
2 reviews
Dined on November 22, 2017
Overall 5food 5service 5ambience 5

Absolutely love this place - great value and large portions

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OT
Salt Lake City
1 review
Dined on October 12, 2017
Overall 4food 5service 3ambience 4

Everything was great. The food arrived warm not hot like usually. I like it arriving hot.

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L
Atlanta
30 reviews
Dined on August 27, 2017
Overall 3food 3service 4ambience 3

The hostess did not greet us just grabbed menus and started walking. When we got tot the table she threw the menus down in front of us and left. Her name was Maddie. Very unpleasant beginning. However, our server Taylor was quite nice and helpful. The food was average and I would not return to Ruby River Steakhouse.

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OT
San Francisco
1 review
Dined on June 18, 2017
Overall 5food 5service 5ambience 5

My favorite is the sweet potato, and the iceberg salad. And a course peanuts..

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JL
San Francisco
1 review
Dined on June 11, 2017
Overall 4food 4service 3ambience 4

We enjoyed the experience and were happy the restaurant was adjacent to the Ramada Inn--as we arrived later in the day and didn't want to look for restaurants. The food was fine and the service was good (ideally, never having to ask for a refill would up the score one star for service). A bit pricey--but the ambiance was good with country-western background, autographed guitars, and boots.

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OT
Salt Lake City
2 reviews
Dined on May 14, 2017
Overall 3food 4service 5ambience 2

If I was basing the review off of the reservation process/hostesses it would be lower, but the food and service were great. I took my mom here for Mother's day and we went at 5 PM. I had made a reservation for that time using a link found on the company website. It was through Open Table. We arrived about 15 minutes early and I went to check in. They said they didn't take reservations through that system and that link needed to be removed. Not a good way to start things out. Then they said the reservation would only cut our wait time in half. I told them the link it off of their website and they certainly did take reservations because it allowed me to make one. They quoted 10 to 15 minutes and we went to the bar. I went back a few minutes after 5 and they said they had already called our name and we didn't answer, but they did seat us right away. Anyway the hostess area is not well run, and management really needs to take a look at that. This place is big and maybe a little on the run down side. Our light was flickering at our table so I just unscrewed it, but things like that can really distract from a meal. The food is pricy, but the portions are huge. Our meals were about $26 a piece and the appetizer is $14. My mom had the filet and loved it. I had the jumbo prawns and they were really great. We had the pick your own appetizer and it was all really good. We picked the Browning Onion, Coconut shrimp, and artichoke dip. Our waitress was amazing, but I didn't write down her name. The bathroom is in the attached hotel, which was a little odd, but not terrible. This is not a fancy place. Plenty of people in jeans.

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SN
Salt Lake City
1 review
Dined on April 27, 2017
Overall 3food 3service 2ambience 3

Steaks were tasty, but nothing special. Service was disorganized throughout the experience. Not for health conscious eaters.

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l
Portland
58 reviews
Dined on April 23, 2017
Overall 2food 2service 4ambience 1

This is more like a diner. The host was nowhere to be found and the staff didn't offer any help or tried to get the host. Our server was great and attentive! The food was mediocre. The sweet potato was battered and deep fried. The fish was over cooked and lacking in flavor.

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D
Salt Lake City
1 review
Dined on March 30, 2017
Overall 2food 1service 5ambience 3

Our Server was wonderful and very friendly but there were never any items cleared from our table. My crab legs were luke warm and my yam was so cold the butter never melted on it. We won't be going to Ruby River again.

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OT
Charleston
1 review
Dined on March 23, 2017
Overall 2food 2service 3ambience 1

Service was slow and uninformed, or she just chose not to suggest items or tell me the soup of the day

The food was unimaginative and either under-seasoned or over-salted. The bread was yeasty - almost as if the dough wasn't allowed to completely rise before baking. The sautéed mushrooms were salty but otherwise decent the coconut shrimp were tasteless and seemed straight out of the freezer. The accompanying orange marmalade was very sweet. My steak was over cooked.

The restaurant is loud, dated, and in need of a deep cleaning.

If you're staying at the adjacent hotel it might be worth the walk over but otherwise I would find a different place.

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P
Washington DC
3 reviews
Dined on January 9, 2017
Overall 5food 5service 5ambience 4

Great place great service

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BD
Washington DC
1 review
Dined on January 8, 2017
Overall 1food 1service 1ambience 1

Hostess was nonexistent for at least five minutes while 8 people waited. The restaurant was not crowded. Found servers and hostesses to be uninterested in greeting or even acknowledging guests.

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OT
Salt Lake City
1 review
Dined on December 21, 2016
Overall 5food 5service 4ambience 5

The online reservation was useless. Made a day before and restaurant didn't have it....

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OT
Salt Lake City
1 review
Dined on December 13, 2016
Overall 5food 5service 5ambience 4

We made the reservation using this tool. When we got there the hostess did not know anything about it. Luckily we were able to be seated quickly. It could have been a catastrophe.

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R
Salt Lake City
101 reviews
Dined on August 28, 2016
Overall 4food 4service 4ambience 3

Probably the best restaurant for steaks in Utah County. Been here a number of times and without driving to Salt Lake City or Park City for steak, you can find a good one here. Been to some of the best steak houses in the country including Peter Luger, Mastro's, Flemings', Capital Grill, Bohanan's in San Antonio, Ruth's Chris, and many others, so I know my steak. Not saying it is as good as those mentioned, but def better than any I have eaten in Utah County.

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RM
Denver
2 reviews
Dined on August 28, 2016
Overall 3food 3service 4ambience 3

Despite an open table reservation the restaurant had no idea that we were coming and had never recorded a reservation. After a lot of milling around they finally found us a table I had reserved on open table and even gave them the reservation number to no avail.

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Austin
8 reviews
Dined on August 22, 2016
Overall 3food 2service 3ambience 2

About the same quality of an outback. Food wasn't great but it was fairly cheap for a steak too. You get what you pay for.

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k
Salt Lake City
2 reviews
Dined on July 7, 2016
Overall 5food 5service 5ambience 4

Great service. Fabulous rib eye steak. Perfect recommendations from our waiter. Free dessert for our special occasion. We will return!

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JP
Salt Lake City
5 reviews
Dined on March 28, 2016
Overall 4food 3service 5ambience 3

else in my party had a steak and we'reall pleased. were good, server was nice with quickness.

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OT
Salt Lake City
1 review
Dined on March 6, 2016
Overall 2food 1service 5ambience 2

My salad had egg shell in it that started my bad experience, my chicken wings was not cooked well done like I asked and my end cut prime rib that I asked to be well done had blood still running out onto the plate. My server was top notch. I spent good money on a bad meal

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S
Salt Lake City
1 review
Dined on December 28, 2015
Overall 3food 4service 1ambience 4

Only 6 of us in party. Had to ask for drink refills three times(1/2 water 1/2 Pepsi, how hard is that?) Never got bread even after asking. Asked twice to for ketchup, S sauce and horseradish. My wife forgot her gloves. When she went back to get them she overheard our waiter was complaining about having to split the bill three ways(wish we'd not left such a decent tip). The
table of four across from us came after our salads were served and left before us.....Slow oowwww to do anything.
This was a Monday night. Could understand if it was a busy weekend.
Left me craving in and out burger service.

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Palm Springs
12 reviews
Dined on October 13, 2015
Overall 4food 5service 3ambience 5

Went here because we wanted red meat. Boy did we get it! Ordered the 16oz portion of Prime Rib, medium rare. It was spot on. The baked potato we ordered was, a baked potato! The sautéed mushrooms were really good. I would go again.

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BO
Salt Lake City
1 review
Dined on September 7, 2015
Overall 2food 4service 1ambience 5

When we arrived there was no reservation from Open Table. They put us near the top of the list but we still had a long wait.

Our food service was very slow.

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R
Salt Lake City
101 reviews
Dined on July 30, 2015
Overall 3food 3service 3ambience 3

Ruby River is a nice, consistent restaurant where you can reasonably expect good service and good food. Nothing outstanding, but adequate and appropriate for the area, and cost.

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M
Salt Lake City
33 reviews
Dined on July 17, 2015
Overall 5food 5service 5ambience 5

If you love red meat, this is your place! Excallant sea food as well.

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Naples
38 reviews
Dined on June 7, 2015
Overall 3food 2service 5ambience 4

They claim to have amazing steaks, but mine was not cooked properly and very subpar for what they advertised to be. The ambiance was like a applebees except quieter.

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R
Salt Lake City
101 reviews
Dined on May 11, 2015
Overall 3food 3service 3ambience 3

Comfortable and consistent go-rigor steaks in Utah County

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LK
Los Angeles
6 reviews
Dined on April 23, 2015
Overall 5food 5service 5ambience 4

Best salmon with bbq and pepper I have eaten recently. Terrific courtesy and service

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