Ruby River Steakhouse - Provo

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1. PT

   PeTeri

   San Francisco

   28 reviews

   4.0

   28 reviews

   Dined on February 28, 2020

   overall4food4service5ambience4

   Ribeye steak was outstanding. Ask for freshly grated horseradish. Rack of ribs were very tasty and succulent on the inside but the outside was a little tough. Asparagus, mushrooms, sweet potato fries, and caesar salad were all very good. Our server was excellent.

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2. KW

   KelliannW

   1 review

   4.0

   1 review

   Dined on February 17, 2020

   overall4food4service4ambience4

   The restaurant did not recognize our reservation through OpenTable. They said they don't receive reservations through your company, so your service was pointless.

   Report
3. OT

   OpenTable Diner

   Salt Lake City

   1 review

   5.0

   1 review

   Dined on February 16, 2020

   overall5food5service5ambience4

   Cumpleaños

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4. DA

   DanA

   Chicago

   5 reviews

   1.0

   5 reviews

   Dined on February 14, 2020

   overall1food1service1ambience1

   They refused to recognize my online reservation. Said they were trying to get rid of those. They were annoying. Said I could wait 45 minutes like everyone else. Had no explanation for how I made the reservation if they were getting rid of them. Did not stay. Will NEVER go there.

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5. DD

   DaleD

   1 review

   4.0

   1 review

   Dined on January 1, 2020

   overall4food4service4ambience4

   Ruby river was very good. The only problem we encountered was that they had NO RECORD OF OUR RESERVATION SO WE HAD TO WAIT ALMOST 30 Minutes to be seated. 30 minutes is not a bad wait time for a Friday night without a reservation. The hostess told us that this happens often. WHY???

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6. j

   jenniferb

   Detroit

   1 review

   1.0

   1 review

   Dined on December 24, 2019

   overall1food1service5ambience2

   Our server Gabe was the best! The rest of the experience was poor. We booked online and when we got there we were told they stopped doing that but they could cut our 40min wait to 20 minutes. We waited because everywhere else was booked. The food came out quickly but was not good, the steaks had no flavor. Gabe our server was fast and polite and we never had an empty glass. He had a large section to take care of and he was flying around to everyone to keep people happy. Great job Gabe!!

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7. TP

   TomP

   Salt Lake City

   1 review

   1.0

   1 review

   Dined on December 19, 2019

   overall1food3service1ambience2

   We made a reservation on line, which was confirmed with a confirmation number. When we arrived, there was no record of our reservation. We showed her our reservation confirmation number. Your attendant apologized and said we would be seated as a party of six after one other party of six. In about twenty minutes, the lobby had cleared and the other party of six either left or was seated. Your attendant then came up to us and asked if we had a reservation - ??????? I informed her that not only had we had a reservation, but she took our information just twenty minutes before!!!!!! We saw at least five tables which were empty. It still took another ten minutes to seat us! Per our food order, one of our members did not received the potato side ordered until we finally caught a waiter and asked her to bring it.

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8. S

   Sako

   Richmond

   32 reviews

   vip
   3.0

   32 reviews

   Dined on December 10, 2019

   overall3food3service5ambience4

   Staff said they don’t take open table and we had to wait for 30 minutes for a table

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9. WW

   WendyW

   1 review

   4.0

   1 review

   Dined on October 16, 2019

   overall4food4service4ambience3

   The food was good. It would be nice with more salad entrees, and pasta type choices and it could have been cleaner. We had a fun time with or group. Ruby River really should do some more dynamic advertising and specials. Provo lacks in the area of good restaurants. Too many fast food places.

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10. P

    Penash

    New York Area

    19 reviews

    vip
    3.0

    19 reviews

    Dined on August 15, 2019

    overall3food3service5ambience3

    It was so very convenient to walk to from our hotel. We were staying at Fairfield Suites The food was just so so. My husband had the prime rib and it was very very fatty. I ordered salmon and it was quite good. The baked potato was just ok. Maybe it’s hit or miss.

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11. MS

    MollyS

    Salt Lake City

    3 reviews

    5.0

    3 reviews

    Dined on August 2, 2019

    overall5food5service5ambience5

    I made a reservation on Open Table, but when we arrived at the restaurant, we were told that I didn't have a reservation. Making a reservation on Open Table apparently is the equivalent of being put on the wait list, so we still had to wait 20 minutes when we arrived. People not on the waitlist had to wait for 40 minutes, so it coulda been worse.. Aside from that, it was a great experience. The food, & service were excellent!

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12. CF

    CharlieF

    1 review

    3.0

    1 review

    Dined on July 24, 2019

    overall3food3service3ambience2

    It was very hot in the restaurant. Holly the waitress was overwhelmed with the heat and amount of customers. Drinks came out watered down. Food was 3 stars.

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13. BS

    BrianS

    1 review

    2.0

    1 review

    Dined on June 18, 2019

    overall2food2service1ambience4

    Our server was sweet but inexperienced and apparently not trained. Food descriptions were inaccurate and there was no follow up. The filet skewers were terrible cuts and without flavor. I have been there a few times before with 4 star service & food. Perhaps a bad night for them.

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14. SW

    SusanW

    San Diego

    2 reviews

    1.0

    2 reviews

    Dined on June 17, 2019

    overall1food5service4ambience1

    I was not impressed by restaurant seemed a little dirty, the lamps on the table has dust on them and straw papers under lamp. Dry messy. The food was good and cooked as we ordered, I was not impress with the looks overall. Probably for the price would not go back.

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15. S

    Spurfy

    Salt Lake City

    1 review

    3.0

    1 review

    Dined on June 17, 2019

    overall3food5service5ambience4

    This location does not fully honor Open Table reservations. When we arrived on time for our reservation we were told that we were on a "waiting list" and that our wait was cut in half; instead of the 30-40 minute wait that others were given we were given 15-20 minutes. Not what I expect when I make a reservation. If they don't accept reservations for smaller parties this should be made clear in advance.

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16. C

    Ciaradsparkle

    1 review

    3.0

    1 review

    Dined on June 16, 2019

    overall3food2service3ambience4

    I'm not exactly sure why the large prime rib is thirty dollars....... its flavor wasn't great, the horse radish was the best part. The restaurant I work at has a better and way cheaper prime rib. The broccoli was drenched in water and had no flavor. My toddler did love her chicken strips, and my dad was happy.

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17. MF

    MichaelF

    1 review

    4.0

    1 review

    Dined on June 12, 2019

    overall4food5service5ambience5

    Food and service were great but making a reservation through Open Table was a waste of time as they did not have my reservation on record when I arrived. Fortunately, we were seated quickly but if you go there thinking you've made a reservation, you will be disappointed.

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18. CS

    CarlaS

    1 review

    5.0

    1 review

    Dined on June 3, 2019

    overall5food5service5ambience5

    The jacketed baked potato - battered and deep fried- was the best potato I ever had. The steak was excellent. My husband enjoyed the bucket of peanuts. If we ever get back to Provo, we will definitely return to this steakhouse!

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19. j

    jacobk

    St. Louis

    43 reviews

    vip
    3.0

    43 reviews

    Dined on April 30, 2019

    overall3food3service5ambience3

    did not have my open table reservation and they said they frequently do not get info from open table. will only serve fish well done because of health reasons but served my steak medium rare. How is gtht for hypocrisy

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20. HG

    HildaG

    1 review

    5.0

    1 review

    Dined on April 8, 2019

    overall5food5service5ambience5

    Loved everything about it! It’s always an amazing experience! I’ve never been disappointed yet!

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21. PA

    PrestonA

    1 review

    5.0

    1 review

    Dined on March 29, 2019

    overall5food5service5ambience5

    My steak was amazing, the server was on top of everything and our overall experience was wonderful and I tell all my friends to go there.

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22. MJ

    MelisssJohn92

    1 review

    5.0

    1 review

    Dined on March 26, 2019

    overall5food5service5ambience5

    It’s the best place w/ ribs cooked so tender, we love the onion appetizer & my husband loves how they cook his ribeye steak. He says it’s the best steak in the state of Utah. The service is always great, every server we’ve ever had have been suburb. Not even letting our drinks get close to empty. We tell everyone that they need to go to Ruby River.

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23. KS

    KelsieS

    1 review

    4.0

    1 review

    Dined on March 20, 2019

    overall4food5service4ambience5

    The hostess must've been new, my father was waiting to be seated with me (seated earlier) was told to wait by the door and had to come and find me. Other than that our service was wonderful, our waiter was very prompt and courteous, our food came out quickly and was very delicious, drink refills came quick as well. Very happy, will be coming back.

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24. R

    Rudy

    Salt Lake City

    122 reviews

    vip
    4.0

    122 reviews

    Dined on February 27, 2019

    overall4food4service4ambience4

    Nice neighborhood restaurant. Food is consistent. Good value.

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25. JM

    JessicaM

    1 review

    5.0

    1 review

    Dined on February 17, 2019

    overall5food5service5ambience5

    This is our go to date night place. We love the food and have always had great service.

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26. OT

    OpenTable Diner

    Salt Lake City

    1 review

    2.0

    1 review

    Dined on February 15, 2019

    overall2food5service4ambience3

    I booked a table through Open Table and confirmed the booking 2 separate times. However when I arrived I was told my booking was not on the system so we had to wait for 1 hour. this was my first date with a girl and it couldn’t have started any worse

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27. MS

    MikeS

    1 review

    5.0

    1 review

    Dined on February 14, 2019

    overall5food5service5ambience5

    DO NOT TRY TO MAKE A RESERVATION THROUGH OPENTABLE THEY DO NOT LINK TO RUBY RIVER, YOU WILL HAVE NO RESERVATUON AND A LONG WAIT BECAUSE YOU THOUGHT YOU HAD A RESERVATION

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28. SP

    SeasonedPatron

    1 review

    2.0

    1 review

    Dined on February 14, 2019

    overall2food3service1ambience3

    Been there 10+ times over the past 20+ years. Was our go-to place for special occasions. Went this week for first time in a few years and was very disappointed. It was admittedly very busy and the people tried, but there were just a number of disappointments that left a very poor taste in my mouth (a few of them literally). I'm very sad about it, and am not sure I'll be back.

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29. SH

    SharridH

    1 review

    5.0

    1 review

    Dined on February 6, 2019

    overall5food4service5ambience4

    My wife and I went there for our 14th Anniversary. I was able to hear her sitting across from me. I am a little hard of hearing so I was happy with the ambient of the restaurant. The service was excellent. I really enjoyed their menu options.

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30. WL

    WyoLyfeP

    1 review

    5.0

    1 review

    Dined on December 26, 2018

    overall5food5service5ambience5

    Great food, great service, and a great variety of food to choose from.

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31. J

    James

    New England

    7 reviews

    5.0

    7 reviews

    Dined on December 14, 2018

    overall5food4service5ambience3

    We were in town for business and I took clients here for dinner. We sat in the bar area and got immediate service from the bartender who also bought us a round. We requested to have the channel turned to the football game and the did right away. I was slightly disappointed with my Filet oscar style simple because of the bacon wrap. Simply my issue. Love bacon but for some reason didnt do the meal justice. All else was great. I would go back again.

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32. JM

    JessicaM

    1 review

    5.0

    1 review

    Dined on December 10, 2018

    overall5food5service4ambience5

    This is my mine and my husband's favorite date night restaurant. So good. Amazing steaks and sides, great portions and a good price for the quality of food.

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33. KW

    KimberlyW

    Denver

    4 reviews

    vip
    1.0

    4 reviews

    Dined on September 25, 2018

    overall1food1service1ambience1

    This was one of the worst dining experiences of my life. An Open Table restaurant, with “dry aged steaks” and it took 2 days to get a reservation. When I arrived I realized it was not at all what I’d been expecting, it was more like a Lone Star Steakhouse attached to a Ramada Inn with ambiance and noise level to match. I was asked to sit at a high top at the bar and I said no, so I was then asked if I’d like I booth to which I happily agreed. The waiter came promptly, and asked if I’d like to order. I asked for calimari and (a very odd choice, I know) a shot of Baileys, which came watered down looking like cloudy milk. I was asked if I’d like to go ahead and order. I ordered a wedge salad, and upon the waiter’s recommendation for tenderness and marbling, the prime rib with a warm red center and a baked potato. I had had two bites of the calamari that was brought out to me when my salad appeared, then my entire meal came one minute later. I looked at the waiter and asked what I was supposed to do with all this food at once and his response was that the kitchen made him bring it all out together. Were they displeased by my having a booth and me being just one person? I valiantly tried, I did. I gave up on the calamari, ate another bite of salad and started in on the prime rib. It was pink. I tried using the steak knife to cut it and ended up having to saw through it. I turned it over and saw it was well done on the underside. I attempted to keep cutting, but the meat was chewy and I had a red mark from where the steak knife was hitting my palm. I asked to see a manager & told him how disappointed I was in my dining experience and he blamed the waiter. When I pointed out the doneness of the prime rib, he said it had cooked on the hot dinner plate as it was brought to my table. I asked to have my meal taken off the bill and was presented w a bill for $16 for the calamari I hadn’t had time to eat and the watered down shot of Baileys. Awful.

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34. DF

    DonF

    San Francisco

    17 reviews

    4.0

    17 reviews

    Dined on September 9, 2018

    overall4food4service5ambience3

    Romantic dinner with my girlfriend. Fun place to go after sightseeing in the area.

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35. SN

    SherylN

    San Francisco

    2 reviews

    vip
    4.0

    2 reviews

    Dined on July 23, 2018

    overall4food4service4ambience4

    Food was fine and service was good overall, but our Open Table reservation was not recognized as we were told by staff that they did not use Open Table, so we had to wait for a table. Response to my showing them the reservation on my phone was “that’s so weird!” Luckily the wait was not long or this would have been a grumpier review.

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36. VN

    VinceN

    1 review

    5.0

    1 review

    Dined on July 2, 2018

    overall5food5service5ambience4

    Everything here was amazing! The food was great and the atmosphere was really nice and quiet. When we arrived they informed us that they don’t get the information from the online reservations, but you can call in a reservation if you want to.

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37. DE

    DavidE

    1 review

    1.0

    1 review

    Dined on May 14, 2018

    overall1food1service1ambience1

    If you should make a reservation on a Saturday, it will will mean nothing when you arrive. If your reservation is for 7ish count on a 40 min wait. Not good.

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38. CS

    CyclingSandy

    San Francisco

    9 reviews

    5.0

    9 reviews

    Dined on April 4, 2018

    overall5food5service5ambience3

    We had a small group of business colleagues in from various locations outside Utah and chose this steakhouse.

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39. K

    Katelyn

    Salt Lake City

    1 review

    3.0

    1 review

    Dined on February 13, 2018

    overall3food2service4ambience3

    Bad food for the price you can get significantly better tasting food elsewhere. Also made reservations online and get there to find out the reservation is no good for parties less then 6. Had to wait 30 minutes ended up sitting at the bar.

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40. OT

    OpenTable Diner

    Salt Lake City

    1 review

    3.0

    1 review

    Dined on December 28, 2017

    overall3food4service4ambience4

    I used the round table reservation and the front desk didn't really know anything a bout it, and we didn't get in until about 20 minutes after reservation time.

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