We invite you to join us at Roy's Chandler located in the Casa Paloma Center on Ray Road, featuring three private rooms and an outdoor patio.
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Previously we have always enjoyed Roy's. Tonight the service was extremely slow and the timing was off. The children ordered from the Children's menu, the main course was delivered before the appetizer. Two of the four adults were served the main course about 4-5 minutes prior to the other two adults. It took several requests to receive the ice cream for the children. Also the Butter Fish was not up to par. All in all, we were there for two hours.
The food was ok and the service was good but food is overpriced for what you get and not that great. The patio is nice and I like the torches but it's just not that great food and overpriced.
Went with my wife and daughter for wife’s birthday. No one ever asked us if it was a special day, as they usually do. Although it was very busy,that’s not a excuse for the poor service we had. We were there 2 hours. At end of the meal our waiter never came back, I gave the card and bill to someoneone else so we could get it over with. My medium well lamb was rare at best. When I finally got my credit card back, the receipt I got had nothing but total pric, so I have no idea what was what.
I usually go to Roy’s a couple times a year,it will be a long time till I go back u less you comp my meals.
Slow service undercooked food and no receipt for dinner. Disastrous evening, but I held my temper as not to upset my wife on her birthday.
Food was excellent as usual (Only one of a few places I can enjoy Lobster without a boatload of drawn butter!), however, the service was not up to the standard I have enjoyed before. Granted, was a busy night and our waiter was overwhelmed, but he didn't get any help and we waited far too long to finish our meal and pay the bill. Floor manager was very helpful and discounted us for our trouble. Would not hesitate to go back!!
The hostesses, dude who handled the dishes and water, and Tim, our server were all very friendly, accommodating and respectful.
The food and service was excellent. We went for my mother’s birthday and she received a card as well as two free desserts. Very kind staff and great atomsphere
Great restaurant with excellent service. Our waiter was so helpful and offered amazing suggestions that were on the money, as it was our first time in. My husband and I loved our experience and can't wait to go back!
We love Mahalo Monday! It’s great to be able to get our favorites or try something new.
Best seafood of my life! Wait staff beyond helpful. Well worth trying if you enjoy everything from the sea as well as amazing steaks too!
We enjoyed superior service and wonderful foods. We celebrated a birthday, and got a happy birthday card and greeting.
Great experience for a first date. They allowed us to take our time and the food and environment was excellent. Would definitely go back.
I’ve eaten at other Roy’s in Hawaii and Monterey and found everything those locations to be exceptional.
The food at this location is very good, but they rely too much on sweet sauces for my taste. The fish in my dinner was great and was swimming in sauce. The rice that came with my boyfriends fish was also very sweet.
Other than that, the food and service were very good.
Excellent food. Pleasantly surprised. I will definitely be back with family and friends to enjoy the atmosphere and the food. My first experience was the Roy’s at JW in Scottsdale. It was way too long to stay away.
This is one of our favorite places; service is always excellent, food preparation is always spot on. Although we go for dinner, I believe they do a good bar business as well. Drinks at the table are always interesting and very good. I had Roy's Trio with each different type of fish cooked perfectly; this was outstanding. My wife had the Sea Scallops, always one of her favorites. Another good experience.
Thank you for making my birthday celebration so special !
Very average from the service to the food. Not a bad meal, but the type you can get at many places. No reason to go back.
Roy's is always my favorite restaurant but last dinner was pretty awful.
I ordered Classic Four and slice of potato was half cooked but fish were over cooked. Also my son ordered misoyaki butterfish and baby bok choy was so dry and looks like they just plated wilted book choy on dinner plate!!!
Service was extremely slow. We waited 20 minutes before got drink orders.
It was my Birthday celebration dinner but this was first time I felt like it wasn't worthy.
Not sure I want to go back there any time soon.
Just wondering if they changed kitchen staffs!
Food very good, and consistent. Seemed like they were understaffed that evening as waitress seemed to have too many tables. would give them another shot
We have been to Roy's a number of times and always been happy until this time. We went for a birthday as we thought it was the perfect place with great food, drinks and service. Unfortunately, it was a not a great experience. service was slow (drinks not done for almost a half hour). Food came with a number of issues. Ordered the roasted macadamia nut creusted mahi mahi, It was very dry and had a funny color and texture. After others tried it we figure out they had actually used halibut for the dish so not at all correct. We have had this dish before so know what it should be like. they were nice to take and back and remove from the bill. Two people ordered steak. One the filet migon and the other new york strip. The filet was ordered as medium rare and the new york strip as very rare. Well the reversed the order and the filet was very rare and strip medium rare. Lobster bisque was wonderful as were the sea scallopes.
So disappointing night. The manager did remove the wrong dish from the bill and comp us a coupld of apps so they were nice about the mistakes.
We are hoping next time will be better. We will try again as the best experiences have been great. Maybe and off night with new server and new kitchen help.
Waiter was not very knowledgeable or friendly. We live in Hawaii and frequent Roy’s and Goen regularly. Your waiter did not even know what Pupu meant. Looked at us like we were crazy.
The food seemed like it was mass produced. “Pupus” came out quickly and were very good. But the entree came out too fast-they did not space the serving properly. Food was cold.
We know Roy would not be pleased with the service and the quality of the food!
Birthday Celebration great! They provided a card, orchids on the table, dessert and a phot! Awesome
Excellent meal. Our server was efficient and pleasant, as well as the manager who stopped by to see if we were enjoying our meal. Will go again.
Always great food, service and value. I would highly recommend Roy's for any occassion.
I consider this restaurant an experience as close as you can get to flying to Hawaii and having a five star dinner.The butterfish is always phenomenal. The sauces surrounding both the sushi and the entrees elevate the restaurant above any other seafood outside of Hawaii. Dinner is expensive so watch for occasional specials or opt for lunch or brunch
Amazing food and awesome service. We will definitely be frequent customers.
What a great dining experience. We had such a great time!
Wonderful and delish. Perfect for a date night. Awesome cosmos!
The food was delicious and the server was knowledgeable and friendly.
However, we were seated in the back, where it was very loud. Sitting across from each other, we had to shout and repeat ourselves to be heard. The noise was at a truck-stop diner level, over 80 decibels, like being next to a loud vacuum cleaner.
The staff was thin, drinks were delivered 15 minutes later.
Not what I expect at an establishment of this caliber.
We love Roy's! We would recommend it and have recommended it to many of our friends. The food is consistently excellent, the staff is AMAZING and the mood is always so pleasant there. It's always a super experience and that keeps us coming back all the time.
Best Mahi Mahi I have had at any restaurant anywhere! Excellent service. Everyone raved about the food.
The evening was very good apart from 4 men at the next table who were very loud and made it hard for the 4 of us to hear each other.
Service was excellent. Food tasted good. Had a wide variety of food. Couple of sushi rolls, Butter fish main course, and Pineapple Upside down cake for dessert. Everything tasted fine. However, the next 16 hours I had multiple bouts of Deuce Juice.
Perfect choice for our 57th anniversary! Food was excellent. Waiter was exceptional. Overall a delight!
Really good food. Expensive but worth it. .
Misoyaki butter fish!
We always enjoy Roys and the quality of food and service, everything is always great.
Seated us right away with our reservation. Service was a little slow and the salmon was lacking in flavor. Waiter brought sauce to help and it was then fantastic. Normally we are given edamame as an appetizer but that was not brought to us. Not sure why not.
Roy's has become our special occasion place to celebrate and they never disappoint. The food is always delicious and beautifully presented. The service is always great. We look forward to returning.
We had a wonderful anniversary dinner and a great bottle of wine. The entrees are always so good. Try the brownie type dessert. It is more than a brownie!
Well done, Ray’s in Chandler.
The food is always amazing here, a great date spot.