Roxy - Eldorado Resort Casino
We've tried this place a few times. We got the same waiter. He forgot a few things throughout the evening. A little frustrating.
Our waitperson, Albert, was exceptional! He was so friendly, helpful, and full of happiness, he just made us want to be there. Great value, easy to get to, and not casino-feeling at all. I had the chicken on the early bird special that came with mushroom ravioli and dessert. My husband had the filet, salad, and dessert. My chicken was excellent and a big enough portion to feed two very hungry people, so good for sharing next time. Filet was also terrific. We’ll definitely return.
Very friendly and helpful staff. Great food. Early bird special is a good value.
Excellent service and meal, a very nice time.
Atmosphere and food was amazing! I have been several times and the food is always great. Enjoyed the live music that carried down from the bar.
We had the Porterhouse, done perfectly. The cocktails were perfect, and the dessert was delicious.
One of the best places I have ever tasted!!!! Wonderful service and great for any occasion.
Very pleased customer!!!!
Excellent service and food!
Food and service are always outstanding.
We were one of the first reservations of the evening and it took us over an hour to get our food. Don’t bother ordering the crab cake...$18 for ONE crab cake, that’s ridiculous. Meat was dry. First time being to this restaurant and will be my last. Table position was questionable, felt like we were just thrown into a corner table to be out of everyone’s way. Not a great first impression
We enjoyed our waiter. He has been with Roxy for about 20 years. He had a dry sense of humor. His service was efficient and his knowledge of the menu was excellent. The food served to our group of 4 was marginal in quality, and quite expensive. My wife had the Salmon which she said was over spiced and over cooked. I had the Prime Rib. It was smothered in a sauce with mushrooms. Part of the meat needed a steak knife to cut while the only required a fork. There was a lot of fat in the meat making it hard to work around. It was served with ordinary carrots and mashed potatoes. Nothing special about this dish. The dinner salads consisted of a mound of greens, fresh out of a bag/box with a rather nice dressing. There was nothing else. Figure on spending about $80 per person including tip, wine, and a cocktail. It isn’t worth the price.
Exactly what we wanted! We were looking for a high end steakhouse experience, with classic drinks and wine list, old school service and top notch food. We found all of those things at Roxy.
In truth - I was surprised and nearly discounted Roxy as a destination because the name didn't sound like a great restaurant. It sounds more like a disco - but it's an amazing place with each room having it's own signature and theme.
The food was outstanding - I highly recommend the souffle - so good!
Wonderful food, great atmosphere and excellent service. Always enjoy dining here when in Reno.
Everything was outstanding as usual. The meals were superb, extensive wine list, and the service was better than the most stringent expectations.
Don’t pass on the fresh baked bread, and take the time for one of their famous soufflé s!
Always a treat!
I’m really sorry to have to write this review, because I’ve worked in retail, but almost all the restaurants/bars in the row need major help with service standards. Roxy was the worst dining experience I’ve had in Reno. Slow service, not a great menu (who serves porterhouse steak with French fries?). The worst part of all; after waiting over an hour for our main course, my husband’s chicken was RAW in the middle. Just terrible. 10 out of 10 will NOT be back or recommend. Sad that we paid $200+ for a meal that was no better than an Applebee’s. The only other place in the Row I’ve been to that was as bad is Top Golf. Service was so bad there I ended up tipping the bartender because he helped me out when my server disappeared for 30 minutes. And trust me it’s not because either place was so busy. We eat and go out early so basically less than 10 tables max occupied at the time we went to the Roxy. Plenty of staff on hand, but very disorganized.
Excellent service by the wait staff and excellent tasting food prepared to my request.
Roxy’s is one my favorite restaurants in Reno. The meals are always delicious and the service is great.
The food was pretty good overall. I had the scallops . They were delicious. My only real complaint was the service. The server ,Tyte, seemed very nonchalant about the entire experience. He was doing his job , but he didn’t do anything to make our experience special. It was what I would expect at chili’s, not a nice steak house.
Great dinner and experience. We were a little disappointed in the entree (rib eye steak) as it was not a very good cut at all and lots of fat. Service was great as usual. Will be back soon!
Food and service were excellent. Menu had a good and varied selection to choose from.
Bad and slow service, 2 hours for 1 Dish dinner. Food correct but not good. I will not come again.
I have always enjoyed my dining experiences at the Eldorado, and this evening out was no exception.
The restaurant was extremely busy, and perhaps a bit understaffed for the volume, as we regularly found glasses not refilled, but do not blame the wait staff at all. The wait staff was courteous and really worked hard to do their best under the conditions presented to them.
The food quality was very good.
We had reservations and there really was no one at the reception stand to greet and seat you. Other guests who did not have reservations started to yell at us because we walked to the front to check in and he thought we were cutting in line. It was not the way we wanted to start our evening. Management did not step in and this gentleman was confrontational towards two other groups also waiting.
The crab cake and fois gra are to die for. Scallops and prime rib aren't too bad either. Staff super friendly, attentive and caring. Loved it. Will be back.
Booths are very uncomfortable --need to recover seats. Food and service are wonderful. Steaks done to perfection.
The staff was not accommodating and set us in the corridor even though we had specific reservations. The Short Rib was fatty and tough, the Hangar Steak was tough and over-cooked. Nothing about this meal was worth the cost. The worst part was the Bacon Cheese Bread as dense, cold, and stale.
There was an issue with the short rib that I ordered. It was nearly all fat. The waiter, Clark, and the manager, Jeff, both noticed the problem and replaced the order with a center cut short rib that was delicious. They further recovered from the chef's error by not charging for that delicious meal, including my glass of wine.
Despite the original issue, I will return to the Roxy, and in the future will order a center cut from the start.
Very rewarding George. We are so pleased that Clark and Jeff took the appropriate steps to make sure your dinner was correct. We will look forward to providing a great dinner for you in the future. Many thanks, Roxy’s in the Eldorado at THE ROW
Very disappointing dining experience and this restaurant has definitely seen much better days. The service was atrocious and the food not much better. I will not go back.
One of the best dining experiences one could have. Great live piano music, perfect martinis, delicious food from a classic steakhouse menu. 5+ stars
My wife and I eat here at least once a month and always have a great time!
The food was wonderful and wine list was spectacular! Service was perfect and our wine connoisseur had been to the wineries. I bit loud for our group of 6, but we made it work.
Food and service was 5stars all around
The best steaks ever. The service is wonderful - ask for Erick. Everything is delicious and prices are reasonable too. Great place for a date or before the show.
We are long time friends divided my continents. We were able to meet for dinner over the holidays. It was a wonderful experience in every way.
Hello Steven, We are so pleased that you choose our Roxy's for your reunion with old friends.Thank you for your great 5-star rating and we hope we can assist with another reunion for you. Our big thank you, Roxy’s in the Eldorado at THE ROW
Great service. Our food arrived at the same time which was nice for a party of 7. Bread basket goodies were warm and super tasty.
Sea scallops were tender, but sauce on root vegetables that accompanied the meal was a little too rich and the crab cakes were dry. Steaks were good.
Compared to other fine dining, we felt the prices were too expensive.
Hello, We do so appreciate your great five stars but we are sorry that not everything about your meal was enjoyable. We hope you informed your server or our manager. Thank you, Roxy’s in the Eldorado at THE ROW
Lovely place! Food was good (especially the ravioli). My frisee beet salad was just 'o.k.' because beets way too thin and almost stuck to the plate, but he dressing was very tasty. Our server was outstanding (I wish I could remember his name. His other job was helping disadvantaged and disabled children learn how to dance. Amazing young man!). Our lobster bisque was very tasty although our friend thought there wasn't enough lobster (I think it was all at the bottom). Very nice evening but the prices are pretty steep. A great place to spend a special evening.
Hello Christine, Thank you for sharing your candor and comments with us and others who view this site. We do hope we can be your choice for special occasions and thank you for your four stars. So pleased that overall, everyone enjoyed their meal. Our thanks, Roxy’s in the Eldorado at THE ROW
The food at Roxy is delicious. My husband and I both had the Roxy Ribeye and we loved the bacon cheese bread. I had the potato artichoke gratin, it was superb. For dessert we had the snickerdoodle cheesecake and the vanilla creme brulee, both were excellent. Our server, Cooper was outstanding and he took excellent care of us. The only downside was where we were seated, right where the servers go in and out of the kitchen with the food. It was very noisy and there was heavy traffic since it was New Year's Eve and the restaurant was packed. We will definitely be back.
Hello June, Our Roxy's has a marvelous team who go out of their way to treat our guests like family, making sure they have an awesome experience. Thank you for your wonderful compliments and your five-star reward. We are sorry that your table was in a busy traffic area and noisy. Many thanks, Roxy’s in the Eldorado at THE ROW
Had a great time and the service was fantastic! Would definitely recommend it to anyone who wants the experience!
Hello, Thank you for taking the time to share your review with us. We are very delighted to hear you had a splendid dining experience and hope you visit us soon again. Thank you for visiting, Roxy’s in the Eldorado at THE ROW
Was a fabulous diner on New Year’s Eve . Wait staff were great
Excellent Dale, Thank you for choosing our Roxy's for your NYE with us and thank you for your great five star reward. We hope to see you again in the future. Our thanks, Roxy’s in the Eldorado at THE ROW