Roux - Hilton Asheville
In 2016, Roux and the Hilton received the top annual food and beverage award for overall food experience out of 218 Hilton Hotels & Resorts in the Americas region. Roux is open for breakfast, lunch, dinner and weekend brunch, which features live music and drink specials.
We were one of three tables in the whole dining room and could not get anyone to wait on us for st least 15 minutes.
Maître d’ was new, and was yelling across the room for help. We told our waiter of my allergies, but when our appetizer came back it was all contaminated.
We love Roux because it is very quiet and very easy to have conversations with our dining partners.
Mashed Potatoes need some adjustments!
Loved the wings. Salmon was excellent. Very competent waitress.
Anne was fantastic and super nice. Brunch buffet was good.
Roux is a perfect dinner location before or after a movie at the Biltmore Regal Theater. Parking in adjacent garages is plentiful, well lit and convenient. We had drinks at the bar thatis shared by the Hilton Hotel lobby and the hotel restaurant Roux. At Roux, the homemade chips and pimento cheese app was crazy good. We then had very solid dinners of trout with almonds, cheese grits and collard greens and a salmon salad. The cheese grits were a bit thin and bland. The collards were sweet which I normally do not care for, but these were interestingly good and a perfect foil for the very well prepared trout. There could have been fewer stems in the greens which would have resulted in a more tender dish. There was a pretty good wine by the glass selection for both red and white wines. The staff was very personable but professional.
Food & service was excellent! We were greeted by a friendly, professional hostess and immediately felt welcome. Our server was personable and efficient as were all the staff and we had a very enjoyable evening with great food and great people. I would highly recommend!
Personalized service and excellent food. Loved the variety of entrees, appetizers, sandwiches and soups. The daily mashed potato and soup choices were garlic and broccoli cheddar, both were delicious. My water glass was filled throughout dinner and the portions were large. Our server had excellent suggestions, and checked on our food and drinks at perfect intervals. Can't wait to come back. The pork dish with apples that I had was amazing. My daughter's sweet potato fries were the best we've ever experienced.
Fantastic dinner and location. Very friendly staff and service. We will definitely return!
After attending a show at Regal Cinema, we decided to dine at Roux for the first time. Very pleased with our decision. The bar busy and the dining room was not. I commented to the host & hostess that our reservation was not necessary and we were brought to a booth against the wall. The decor is simply, beautiful and relaxing. Fresh flowers at each table. The hostess conversed with us on recent movies, exchanging future movie "must-sees". Our server, Ruskin, warmly greeted us. We asked for water and time to sit while we read the menu and chose our wine for dinner. He made us feel relaxed, commenting we would not be rushed through our evening. My husband asked that I order for both of us. Knowing my husbands entree, I asked Ruskin about the "potato of the day". Good choice, so I recited to Ruskin our entrees and hubby asked, "Aren't you going to order wine and appetizer 1st?" I apologized to Ruskin and he said, "No worries, you can give me the entire order", and I did. And he memorized the entire order. I was very impressed! Everything was timed perfectly and prepared deliciously. We started with Calamari app and dinner was Fried Oysters and Trout. Our bottle of Malbec was re-corked and bagged, along with leftovers from our dinner plate. Our overall experience was above and beyond what we expected when we approached a sparse dining room at 7PM on a Thursday night. Ruskin presented us with a Frequent Dinner Club punch card & 15% off Friends and Family card. Are choice for dining in Biltmore Park will be Roux every time. I can only assume people do not want to dine in a Hotel restaurant, but please, for an excellent dining experience, choose Roux.
Was very pleased! Wasn't sure about a restaurant inside the hotel. The 1/2 chicken was super tender and nicely flavored. I tried the maple Tabasco collards and sweet potato salad, and enjoyed them both! For once, I didn't have to tweak any flavors. Didn't have to add salt or ask for any other additions. Great flavor!
Great cocktails, excellent entrees and desserts! We enjoyed our dinner very much.
We were a bit surprised the restaurant was practically empty, given it was a Saturday night. It didn’t, however, take long to discover why; the food was, at best average. We were both hungry but managed to eat only half our meal. Regarding the service: Our server must have been bored; he literally took over the conversation at our table. Given the above facts, unfortunately, Roux did not earn a “2nd trip” status for us.
We had a reservation for 1:30 on Sunday for their brunch. Upon arrival we found out the brunch ended at 1:30. The manager and staff kept the buffet open for us. Great level of customer service. Had a great meal.
Food was delicious and our server was very friendly, although could have been better about refilling waters. Definitely will be returning.
We ate the brunch buffet for Father's Day @ Roux. We enjoyed the selection of food and we ranked the food a 9 out of 10. The shrimp and grits were to die for. The roast beef was great. There quite a variety on the buffet. The chef at the omelet/pancake/waffle station was quick, friendly and the food he fixed for us was simply perfect. The pancake of the day was over the top good!
The staff on the phone when I made a reservation were very accommodating and attentive.
The manager came to check on us. He was a delight.
Our server was average. Although we were a large party I felt she did not earn a 20% tip and was not happy to serve us.
We will eat at Roux again. We would love to see what dinner tastes like.
We went for a Sunday brunch on Fathers Day. The variety of the food was great especially for the price. We particularly enjoyed the omelette and shrimp and Gris station. Our waitress was very friendly and gave helpful drink recommendations. Only complaint is the shrimp and grit station was not always manned. Would recommend and we will be back ourselves.
I was pleasantly surprised as a local that a hotel restaurant was this good. I really enjoyed the Buffet for Father's Day, it was also kid friendly too. Would have left 5 starts but It was a little odd when we got there and were told they were " Changing over to the Father's Day brunch" so we had to hang out of 15 minutes while they cleared tabled etc and there was no where for us to sit comfortably and it would have been nice to be offered coffee or a beverage while we waited. But overall a very good value for a beautiful brunch and friendly service.
The food was excellent! We didn't know it was in the lobby of the hotel so the ambiance isn't what it could be. I would recommend it again.
Absolutely amazing food for pretty decent prices. I was very surprised and will most definitely be back.
Good food, good service, and remarkably affordable. We did go for the oysters, and they were out. In future would call and check before going.
Great food and service staff very polite and efficient.
Service was friendly and generous. Our food was excellent. Quiet earlier in the evening and later got loud with two tables of 8+ who were having a lot of fun later on.
We attended their brunch on Easter. There were some discrepancies regarding cost and times from their website. The manager accommodated us and thanked us for pointing out the problem. Our server also helped us, was cheerful and professional. Every employee, from the hostess to omelet station cook, seemed happy to serve.
The salmon on the brunch bar was perfection! Crispy outside tender and juicy on the inside, with an amazing not-too-sweet glaze. Great shrimp & grits, and seared tuna Niçoise salad.
Although it was a hotel lobby brunch buffet, the setting was cozy, friendly, and quiet.
Highly recommend Roux when in Asheville!
Dinner was delicious!
Nice location. Plenty of parking readily available.
All ways good service and food. Enjoy going there. Could use a little more ambiance
Food was good, but not exceptional. Service was pretty slow. We waited 20-30 minutes for our entrees to arrive after ordering, and there were only two other tables seated. They seemed to be much more interested in serving patrons of the bar across the way, though it wasn't crowded either. After reading several glowing recommendations, we bit... but won't get fooled again.
Food was ok - not s open to lobby of hotel and not up to average hilton standards - service was slow
Essentially in a hotel lobby - food good but not great, they had a $10 burger and beer special that was a good deal. They forgot our appetizer until after our entree but the server was lovely and didn't charge us for it, which is good service.
First time and nice experience. Ahi tuna was very good and toasted almond trout was “great” per my wife. Colton did a nice job too!
Such a wonderful dining experience! Food and wine were superb. Service was outstanding. The perfect date-night dining experience. Thank you!
The Hilton allowed the regular breakfast seating up to the minute the brunch started, creating no open table space for groups that had made reservations for the 11:00 opening. There was a 30 minute wait for a makeshift table set up in the bar area. We were never offered coffee. The buffet food was good, but the staff was unable to keep the offerings stocked. For the money it was a good deal, but the service and preparedness were horrendous. The musician was a nice touch. If you are on any kind of timetable or appreciate good service, this is not your go to brunch!
The food is always excellent. But the nightcwe were there they were very understaffed and overwhelmed with the amount of people in the restaurant. We and several other large parties had made reservations, but there was not enough staff to accommodate in a timely manner.
We enjoyed our experience . Only hitch was , as first-timers ,we had to ask several questions and those in service seem short staffed at around 11:30 . Thanks , We will be back !
Despite the fact that we had a reservation, we waited almost 30 minutes to sit, watching people who came into the restaurant after us be sat before us. There was a large party that was sat with a reservation that they wasted an extra table on when they could’ve just pulled up an extra chair and sat people at that table. The hostess and another server were chatting with an old coworker who came in to see them and ignored us and another group when we came in and sat them before us despite the fact that they had no reservation. Our food was good, but not worth the wait.
I don’t know what I was thinking but I didn’t do my due diligence. This restaurant is in the Hilton Hotel lobby. Ambience not there for the birthday dinner I had planned. Food was ok. Chocolate cake was good. Waiter was super responsive but just overall not what I was thinking.
Had a reservation at 7 had to wait another 15 mins to get seated. Then waited an hour and a half and still didn’t get food we had to get up and leave. This was on Valentines night. Will never go back and will tell everyone not to go here EVER!!!
Valentines Day. Food was outstanding but kitchen was really backed up and slow. Highly recommend the mushroom soup appetizer. Really great As were the Salmon and trout entrees and grilled asparagus. Prices very reasonable.
A special thanks to Colton our waiter who was especially attentive despite the slow kitchen.
Everything was great except the kitchen was very slow. our seating was at 6:30 and we didn't get our meal served till 8. Other than that my wife and I enjoyed the dinner very much. We expect to go back for brunch on Mother's Day.
Apparently we caught them on a bad night. We were told a cook quit and they were short staffed; on Valentines Day!!!