Why did I think that the negative reviews for Root 25 on Yelp, OpenTable and Google would not apply to me? Stupid! We picked Root 25 for a early dinner (4PM) for 3 of us. Since we knew we wanted to sit & talk, we didn't want to go somewhere that was either too loud or that would push us out. Here at least, we could spill over to the Hyatt lobby if necessary. Except for some folks at the bar, there was no one around when we arrived. We waited for 5-10 minutes and then actually went into the kitchen & asked a very nice, conscientious worker who did not speak much English for help. He found the manager, who seemed confused as to what to do with us. We asked, "Do you serve food & are you serving now?" He said yes & told us to sit wherever we liked. We asked about the patio area the restaurant stated it had. "Uh, this is actually our patio area" he sheepishly replied. Hmmm. We chose a quiet table. "Uh, you're sitting in our breakfast area" the manager said. The service was terrible, just like every poor online review stated. You can't blame the kitchen for being the culprit because we had extended waits to(1) get the menus(2) get the glasses for water 3) get the water, all before anyone even showed up. We chose appetizer: cheese plate, calamari, veggie flatbread. And we waited. Truthfully when the food arrived, the presentation was nice and it all tasted good. WAY OVERPRICED for the portion size but at least you didn't feel like spitting it out. The service continued to be terrible. We decided not to order anything that needed to be cooked. When the server came back to see if we wanted dessert, we said yes, just to see how long it would take to get the dessert menu. The menu arrived...about 10 minutes later. The bill for 3 appetizers, 2 bowls of soup, & a salad was $80 before tip. All I can say is this was one of the most inadequate dining experiences I have ever had.