Excellent repas. Le personnel était débordé par l'affluence. C'était extrêmement bruyant en raison de la présence d'un groupe trop exubérant. Le personnel aurait pu est plus attentif.
Reservations for 4 booked 2 weeks prior to visit, confirmed the day beforehand and arrived to have the very confused hostess inform us there was nothing she could do as no tables were available! I asked her what was the purpose of making reservations if they would not honor them? She said that we may be able to get a table in 1 to 2 hours, maybe. We have dined here often and decided, against our better judgement, to try waiting. We went outside to the deck and waited. While waiting, we saw many patrons walk in and abruptly walk out. They all informed us that they had reservations but couldn’t be seated according to the hostess! Not just seated at a later time but, not seated at all! A party of three waiting at the entrance had decided to stay based on our recommendation that the wait would be worth it. After about 35 minutes, they came out to tell us that they were done waiting and that the establishment had no wait staff and were recruiting bus people to serve patrons. So many people were telling us that customers were waiting over an hour just to get their drinks served. I could see the confusion and disappointment through the windows from the deck. The more I saw and the more I heard from disgruntled patrons on their way out without being served, the more I realized that we could not wait any longer to go somewhere else. I have read many poor reviews about this establishment before, but in all honesty, this was our first negative experience here. We will try again another time because our previous experiences have been great here. I think that for some reason the majority of the wait staff wasn’t available this evening. We had also heard that some kitchen staff was absent as well. Hopefully, this was an anomaly and not indicative of future performance. As I’ve said, we have had many great meals here before with excellent service too. While we were very disappointed this time, we all agreed to try again instead of letting one bad night determine everything. Hope!
Unfortunately there was a staff shortage or something similar going on. Service was terrible. It was at least 45 minutes before a waitress came to the table. It was then at least another half hour before the drinks came. Unfortunately The wrong drinks were delivered which meant another grueling wait for the correct drinks. Numerous parties stormed out and were yelling at the manager. We finally got food which was ok but not worth the bizarre experience. It would have been helpful if the management had just explained the situation. People could have then made a decision to stay or not. Instead it resembled a minefield with patrons flipping out all over the place.
Very poorly managed
Wonderful place for any occasion.
Wait until next year when staff returns
I ordered the eggplant parmesan, not
sure what I got. I had to use a steak knife to eat it. The drinks where good, that made it bearable.
The food was okay, but the service was terrible. After being seated, we waited at least 10 minutes for our server to come to our table. Then we waited a long time for our food, and later for the bill. Our server failed to check on us during our meal, so getting more water, drinks, etc... was not an option. We never saw a manager either. Very disappointing.
Food was tasty, but I ordered veal piccata and got chicken piccata instead. The server argued with me that it was indeed veal and I ate it. Well, when the bill arrived it was CHICKEN! Lovely ambiance, very clean. Would recommend and return, overall good experience.
Service was good. Food was excellent. Noise level was loud but perhaps influenced by one particular group. Would I return? Absolutely.
food was excellent......service a little slow......3 hours total............................................................................
Bel endroit. Sympathique. Menu très complet. Les portions sont énormes... et ce n'est pas nécessairement une qualité.
I have been to Roberto's on numerous occasions, food, service and ambiance were all outstanding. I had already planned what I was going to have for dinner.... We arrived on time for a reservation, had to wait 25 minutes to be seated to find out folks seated 30 minutes prior still had not had any type of beverage service. Ultimately we decided it would be better to seek an alternate site which we did.
THere was no attempt for restitution for he fact that everyone was miserable. Very sad turn of events. I'll be reluctant to return.
Took nearly 1:45 minutes to be served our entrees. I know the hostess and our waitress were all stressed out and very apologetic, but bottom line they have to do a better job at getting the food on the table. It ruined the experience. This was a table for 2....food was good but the damage had been done. Could have at least comped us a drink or something.
Fantastic!!!! Great food, great service at the bar.
We made our reservation thru open table. When we arrived at the restaurant the hostess had a melt down telling us she doesn’t know what went wrong but couldn’t sit us and was swearing as she walked away. She came back a few minutes later and said she didn’t know what she could do. We left.
Our meal at Roberto’s Restaurant was outstanding. I can’t wait to return. Actually the whole experience was great from the nice welcome we received upon arrival, to the friendly server, and the most delicious food !!
On vacation and we came last year and remembered how great it was. Absolutely outstanding food. Seafood risotto, baked scallops, Osso Buco was awesome. Highly recommend.
Our first time there and nothing but a pleasurable experience!
It was a great experience, we will definitely go back to try their pizza next year. We had the seafood pasta plate and the lobster ravioli and it was perfect, great presentation. The service was great and friendly. Definitely a place to go on a next trip.
After many years of visiting Ogunquit, this the first time that my husband and I went to Roberto’s and are happy to say that Roberto’s has now been added to our favorite restaurant list in Ogunquit. The atmosphere is cozy and charming, and the food was delicious!
Great food and atmosphere! Would highly recommend!
fun place! great food good vibe waitress was great.
Great food and service, waiter did a great job .
Excellent service From the minute we walked into the his door. Food was amazing.
Fantastic server!! Attentive bartender. Amazing food with lots of choices.
The restaurant was booming on a Saturday night and despite a staffing shortage, we had a good experience. We ordered the seafood chowder for an appetizer and it was excellent although could have been served warmer. Our entrees were Lobster Ravioli and Braised Beef over Rosatto; both were superb. The cocktails were served as ordered with a generous poor.
Seating at table was extremely close to 2 tables next to ours. Food took almost 90 minutes after we ordered. Too long to wait for dinner.
We are natives. We love Robertos. We did not love Saturday evening 10-05-2019. I will just highlight the worst happenings of the evening: 1) Had a reservation for the small room. Arrived and was told a table was not available. Told to step aside. Two other parties came in and were immediately seated. We waited and were given a table where we requested not to be. 2) Long wait for entrée. 3) One entrée was a meal not ordered (decided to eat it as it would have taken too long to correct it. 4) Asked for coffee--with cream only--waited 20 minutes--no cream--could not get anyone attention--went to hostess--said she would bring it--20 minutes went by--cream was brought by a woman (owner I believe) who apology for the delay was not at all sincere--coffee now cold--charged for coffee. 5) No small water glasses were ever filled, bread basket left on table along with empty wine bottle and empty wine glasses. 6) 20 more minutes or more the bill came. The worst service ever !! Now we certainly witnessed that the place was busy and very short staffed. Nearly criminal what the owner was expecting of the few servers. I find notfault with them. Management should have stopped taking those without reservation. It seemed that the host was clearing and setting up tables for more customers instead of aiding the servers or helping with those that needed attention. It make me sad to write this. Our other trips this summer were not like this. When you have limited staff--perhaps you should limit the reservations and turn those just walking in away. Maybe this was a lesson for us to stay away in the Fall.
This is a perfect restaurant. The food was outstanding and plated in a very creative and appetizing way. I usually order caprese salad and have never had it served in such a beautiful way and it was delicious. This was not our first time at Roberto's and it definitely won't be our last.
We hadn't been to Roberto's for a couple of years, but we'll be back much sooner. The food was served piping hot, and is so fresh. Our waitress, Sonya, was so very attentive. Thanks so much for an enjoyable evening!
The food and service was great! The only comment was that the room we were in was very noisy, hot and stuffy. Either the AC was not able to cool the room or it wasn't on or the windows could have been open to let in the beautiful evening air. One other thing to note, the beautiful wine bottle chandelier needs a good dusting, we could see lots of cob webs between the bottles right over our table. Thank you!
Lovely place to enjoy Italian food and steak. Price was good considering it is a resort town. Great meal and service, thank you.
Quite expensive and I would make a reservation. We’ve been there twice and both times had tables in very busy and loud areas. I had the Roberto’s chippino ($37.00) which I thought was high and spouse had the lazy lobster an evening special. Our waitress was delightful.
Was just ok nothing stood out to us as great the eggplant parm was so scimpy almost looked like frozen food. It was flat and no cheese on it . chicken picata was ok good but not great. They seemed shirt handed took forever to get dinner out. Dont think we will be back theres better restaurant's all around the area.
We plan to return but definitely not on a Saturday night again. Extremely slow service.
Much to long a wait even with a reservation.Horrible service and cold food
The food was very good and the portions were good. The noise was extremely loud. The tables were so close together that the other couple was only a few inches from us. Low ceiling felt like I was in a box. Wait staff could barely move. Very uncomfortable. Would not go again on a busy night. Could not even hear my husband talk. Wait staff had to lean in very close to take order, just to hear us. No air conditioning and windows all closed, very warm inside.
Great dinner, valet needs to slow down with $150,000 cars he bumped another car we will return but insist on parking our own car
Roberto's Restaurant has been such a reliable eatery for many years. The menu provides for so many options. While Italian is the main theme, there are always a number of seafood and beef options. The service is consistently above average. The food is always well prepared. The drink options are plentiful. When we visit Ogunquit or the local area we always eat at least once at Roberto's. Roberto's is our #1 restaurant in the Ogunquit area.