Always excellent service and outstanding food. It is an
Elegant and fun place
I have been going to RL for years and have always been very pleased with the service and food. This past Saturday, however, I was very disappointed and embarrassed, also because I had VIP guests with me. We had 7:45 pm reservations. I knew we were in trouble when we got there a few minutes early. There must have been between thirty to forty people waiting to get seated. The waiting/bar area is tight and we had no choice but to stand sandwiched against each other. We were not seated until slightly after an hour of our reservation, during which hour we remained standing pinned against the wall. And when we were seated RL had placed a third more tables in the dining area than usual so we also ate our dinner sandwiched against each other. Plus we got jostled all evening long by fellow diners as well as waiters as they tried to navigate their orders through the dining area. I was embarrassed and very annoyed. Will think twice before going again.
Our server Kyle P was excellent!
Recommended the Chilean sea bass, which was the so delicious. All our meals and Cocktails were amazing.
Loved the key lime pie and of course, the homemade chocolate cake.
Thank you so much.
I absolutely love RL Grill. I have enjoyed several meals here and it never disappoints. Was only in Chicago for a few days and was so happy to get a reservation!
Despite having a reservation we were ignored for 25 minutes before being seated
Food came out cold Service was excellent as always.
Fabulous...as usual! Peter Axelsen was our outstanding waiter. Thank you for such a special lunch experience!
Well we (our 4-top) showed up for our reservation 10 minutes early because I am restaurant investor and right away I noticed that they were disorganized with a tiny waiting area and bar they said they would let us know when our table was ready then more folks showed and it’s wall elbow room only in the waiting area and then they started seating some of the folks who showed after us ahead of us and now it was 40 minutes so I finally had enough I told the manager this is no way to treat your diners and explained that her hostess was seating people she knew that came in after us and she in not soo many words said I was wrong and lying but she would check it out the check in times knowing that I don’t lie and am a capital investor in many National upscale restaurants I waited to see what she did well surprisingly she admitted that they had in fact done what I said and apologized but now it’s almost an hour wait and the table we finally were given was on top of the service station and their staff constantly stood over us and kept bumping into my chair as they went by this was without a doubt the worst dining experience of my adult life I would only go back to this restaurant with a formal apology and a guarantee that they would be nice and respectful the manager gave me her card and I have advised my staff to find out the ownership group and advise them personally of this let’s see how they react as I of all people i understand catering to your locals who are there year around to support your restaurant but you simply do not disrespect your customers it’s the golden rule you don’t break as you never know who that customer is so as I am in Chicago a lot for business I will wait to see but there are so many good restaurants in Chicago to chose from be careful with this one as you too may end up with being treated like you don’t matter
42 year anniv
We had to wait 1hr 15 minutes after our reservation time to be seated (thankfully we grabbed seats at the bar for cocktails!). However, it was a crazy rainy day, so it was understandable that people wanted to stay here late since it is such a cozy, welcoming, warm place <3
RL is always good. The “fish sticks” ( lake perch ) never disappoint. The service is is among the best- hostesses always welcoming. Our lunch stop when we’re in Chicago.
Very cool place and very professional staff. Good food and great vibe!
Favorite place for lunch when I visit the city! Did not disappoint! Crab cake delicious!
Like walking in to a Ralph Lauren Ad...in the best possible way. Just lovely, but not just flash. The food is excellent and of the highest quality. Old school standards, as example, the Liver and onions is best in Chicago. Service impeccable and two different hosts checked in on us. Dress like a celebrity and be treated like one.
Excellent food, service, and ambiance! Friendly staff and beautiful restaurant. Would definitely return and recommend!
Outstanding service with a wonderful menu that has something for everyone
We had a lovely Mother’s Day brunch! Everything met and exceeded our expectations. We will definitely be returning!
I love going to RL every time I go to Chicago. The atmosphere is so cozy and warm and the service is the best. The food is good but the main attraction is the beautiful room and impeccable service.
It’s has a glossy, sleek interior but that can’t mask the appalling food and lackluster service. Oysters were tiny (little finger tip size) and tasteless. Liver and bacon was grossly over portioned and drowned in a salty, gelatinous gravy (vs a reduction as promised). Wine was plonked on the table with no decorum. We were seated 40 mins late and received a huge wedge of cheap tasting chocolate cake as an apology when by then all we wanted to do was leave.
I have been to RL many times even though I am not local to Chicago. This one night I brought my youngest daughter who was in town with me to see Hamilton. We were seated at a table that was next to a corner table where they placed three people and my daughter felt very crowded. They have almost always sat me at that corner location, which is where I thought were headed at first. Otherwise it was a pleasant experience.
Great food; great service. Everything was genuinely impeccable. I was surprised and pleased. Had the salmon - was cooked perfectly. Restaurant was a bit on the noisy side, and very busy, but I’d go again for sure.
RL is an institution just off Michigan Avenue. We have been there many times while visiting the city. It is always crowded, so be sure and get a reservation if possible. The tables are close and the noise level is high but not uncomfortable. The food is always good as is the service. We were there for lunch, I had the salmon which was perfectly done and seasoned. My wife had the Ahi salad, done to her liking with an excellent dressing.
The decor is dark mahogany and seating comfortable. We recommend it highly.
We had a reservation but they made us wait about 20 minutes. We were not happy with this because it was very crowded and it was not comfortable to be standing.
Noise level is too high.
Food was perfect and service good once we were seated.
It’s always a great experience
Excellent service and delicious! Great place to dine with friends or significant other.
First time there and it was pretty good. Very good food. Good service. Nice looking place. Would def recommend to anyone I know. Def going back.
Our waiter was awesome!!
Excellent in every respect
We celebrated our 37th wedding anniversary. We had a fabulous evening from start to finish. We were treated like celebrities. The staff is world class.
I've dined at RL in the past and was pleased with the service and the food. My daughter in law was visiting from New York & shopping on Michigan Ave. I thought this would work perfectly.
The service was so so, our waiter did not check back to inquire if we had any needs or how the food was. My daughter in laws tuna was cooked WELL DONE not medium, my sister's chicken was dry and I had to ask some else if they could bring me horseradish for my steak sandwich. It just did not compare to what I had experienced before, and I'm really not sure if I will return.
It's everything that is the best of Ralph Lauren...elegant, classy, with well heeled clientele and great food. What more could you ask for.
This restaurant gets better each time we dine there. Love that they tweak the menu to keep it interesting for those of us who are regulars. The service is impeccable and the food delicious.
RL never disappoints, just a lovely experience all around. The decor in the room is so welcoming, the surrounding tables are not terribly close. The sevice is impeccable, the food delicious, the ambiance is delightful. It's a great place to impress out of town friends. Always a treat.
It is a classic and you would have a hard time finding a better lunch spot in the city. I prefer the winter when the fire place is going but the outside in the spring and summer is spectacular.
Great little gem. Delicious, had the crab and avocado salad and the club sandwich. Also, the French fries are so crispy. I love the decor and ambiance. We will definitely be back next time we are in town. I recommend a reservation, it has been packed both times we ate here.
It was perfect and we have very nice dinner
I recomended for all ocasion
RL burger was so good. Espargot was AMAZING. Great outdoor seating area. So classy and luxurious.