Riverside Restaurant at Macdonald Compleat Angler Marlow

Riverside Restaurant at Macdonald Compleat Angler Marlow​で食事をしたお客様による評価・口コミです（最近の評価に基づく）。

1. CC

   ColinC

   ロンドン評価・口コミ (3)

   1.0

   2024年12月30日にご来店

   1. 総合評価 1
   2. 料理 2
   3. サービス 2
   4. 雰囲気 2

   For a restaurant of its supposed class it was very disappointing. I was poor food, and tasteless. Only two tables booked and has a very poor reputation with Marlow residents.
   

   Riverside Restaurant at Macdonald Compleat Angler Marlow2025年2月11日に返信済み

   Dear Colin, Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience with us did not meet your expectations. We always strive to provide high-quality food and a welcoming atmosphere, and we regret that we fell short during your visit. We take all feedback seriously and will be looking into the areas you mentioned to ensure we improve. We would love the opportunity to make it up to you and provide the experience you were hoping for. Please feel free to reach out directly to discuss your concerns further or to arrange a future visit with us. Best regards, Charles F&B Manager
   

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2. OT

   OpenTable ダイナー

   ロンドン評価・口コミ (1)

   2.0

   2024年12月26日にご来店

   1. 総合評価 2
   2. 料理 2
   3. サービス 2
   4. 雰囲気 4

   Boxing Day booking. Booked on OpenTable for £45 per person and restaurant billed me £65 per person. Despite showing them my booking on OpenTable as a special deal they insisted I paid the full price which was rather embarrassing after I told my families would be £45. After much arguing they agreed to honour the booking price. Service was below par. Food wasn’t great, and I hope you don’t have an intolerance or allergy because there is very little choice if you do.
   

   Riverside Restaurant at Macdonald Compleat Angler Marlow2025年2月11日に返信済み

   Thank you for sharing your feedback, and we sincerely apologize for the confusion regarding your booking and pricing. We understand how frustrating that must have been and we’re glad we were able to resolve the issue in the end. We’re also sorry to hear that the service and food did not meet your expectations, and we take your comments seriously, especially regarding dietary options. We will address these concerns with our team to ensure a better experience moving forward. We appreciate you bringing this to our attention and hope we can provide a much smoother experience next time. Best regards, Charles F&B Manager
   

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3. T

   Tomasz

   バッキンガムシャー評価・口コミ (1)

   5.0

   2024年12月13日にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 4

   The food was great and the service was exceptional. To be honest I have rarely experienced such a top quality service.
   

   Riverside Restaurant at Macdonald Compleat Angler Marlow2025年2月11日に返信済み

   Dear Tomasz, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the food and found our service to be exceptional. It means a lot to us that you recognized the effort we put into making every guest's experience top-quality. We truly appreciate your kind words and can’t wait to welcome you back for another fantastic visit! Best regards, Charles F&B Manager
   

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4. J

   Jamal

   バッキンガムシャー評価・口コミ (1)

   1.0

   2024年11月29日にご来店

   1. 総合評価 1
   2. 料理 1
   3. サービス 1
   4. 雰囲気 1

   I requested a table at the waterfall, but was refused and the reservation was cancelled
   

   Riverside Restaurant at Macdonald Compleat Angler Marlow2025年2月11日に返信済み

   Dear Jamal, Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you experienced regarding your reservation. We understand how disappointing it must have been to have your request for a table at the waterfall declined, and we regret that your experience didn’t meet expectations. Please know that we are always striving to accommodate our guests as best we can, and your comments will help us improve our service moving forward. If you’d like to give us another chance, we would be more than happy to ensure your next visit is a seamless and enjoyable one. Please feel free to reach out directly to us when making your next reservation. Best regards, Charles F&B Manager
   

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5. D

   David

   オックスフォード、オックスフォードシャー評価・口コミ (6)

   5.0

   2024年11月28日にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   6 of us ate in the conservatory restaurant overlooking the river. Everything was outstanding.
   

   Riverside Restaurant at Macdonald Compleat Angler Marlow2025年2月11日に返信済み

   Dear David, Thank you for your fantastic feedback! We're so happy to hear that you and your group had such an outstanding experience in our conservatory restaurant with the river view. It's always a pleasure to know that our guests enjoyed their time with us. We can't wait to welcome you back soon! Best regards, Charles F&B Manager
   

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6. A

   Angela

   サリー評価・口コミ (37)

   5.0

   2024年11月28日にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   Fantastic , wonderful food, and outstanding service, plus an amazing setting , overlooking the Thames and with bridge and church view as well
   

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   Riverside Restaurant at Macdonald Compleat Angler Marlow2025年2月11日に返信済み

   Dear Angela, Thank you so much for your wonderful review! We’re thrilled that you enjoyed not only our food and service but also the stunning views of the Thames, the bridge, and the church. It’s always rewarding to hear that our guests had such an exceptional experience with us. We’d be absolutely delighted to welcome you back soon! Best regards, Charles F&B Manager
   

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7. R

   Richard

   バークシャー評価・口コミ (1)

   5.0

   2024年11月27日にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   Five of us had a lovely lunch at a table over looking the weir. The food was beautifully presented and the flavours were excellent. The staff were amazingly friendly and really added to the experience. One of the best lunches out that I have had in a while. I need to think of an excuse to go back!
   

   Riverside Restaurant at Macdonald Compleat Angler Marlow2025年2月11日に返信済み

   Dear Richard, Thank you so much for your kind words! We're thrilled to hear you enjoyed your lunch with us. It's great to know that both the food and the service made such a positive impression, and we're so glad our staff could contribute to your experience. We’d be delighted to welcome you back anytime! Looking forward to seeing you again soon. Best regards, Charles F&B Manager
   

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8. f

   fatima

   サウジアラビア評価・口コミ (2)

   1.0

   2024年11月23日にご来店

   1. 総合評価 1
   2. 料理 2
   3. サービス 1
   4. 雰囲気 4

   very bad the staff were very tuff and they too slow they dont loke to serve the customer we tray to talk to the supervisor but he dodnt help us
   

   Riverside Restaurant at Macdonald Compleat Angler Marlow2025年2月11日に返信済み

   Dear Fatima, Thank you for sharing your feedback with us. We sincerely apologize for the negative experience you had during your visit. This is not the standard of service we strive to provide. We understand your frustration, and we will be addressing the issues you’ve mentioned with our team to ensure that improvements are made. We value your input and are committed to making the necessary changes. We hope you will give us another opportunity to provide you with a better experience in the future. Best regards, Charles F&B Manager
   

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9. M

   Mim

   ロンドン評価・口コミ (2)

   5.0

   2024年11月17日にご来店

   1. 総合評価 5
   2. 料理 4
   3. サービス 5
   4. 雰囲気 5

   The food was lovely although I would have preferred more vegetables.
   

   Riverside Restaurant at Macdonald Compleat Angler Marlow2024年11月22日に返信済み

   Dear Mim, Thank you for your feedback regarding your recent dining experience. We're delighted to hear that you enjoyed the food! We appreciate your suggestion about including more vegetables, as we always strive to improve our menu offerings. Your input is invaluable to us, and we hope to welcome you back soon for another enjoyable meal. Best regards, Charles F&B Manager
   

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10. C

    Chris

    ケント評価・口コミ (2)

    5.0

    2024年11月14日にご来店

    1. 総合評価 5
    2. 料理 5
    3. サービス 5
    4. 雰囲気 5

    Very attractive riverside setting. Welcoming staff looked after us well. Good range of dishes on a la carte menu. Friendly and helpful advice from Hulya. Service paced well. Pleasant ambience. Some regular returning diners. A good experience.
    

    Riverside Restaurant at Macdonald Compleat Angler Marlow2024年11月22日に返信済み

    Dear Chris, Thank you for your thoughtful feedback! We're delighted to hear that you enjoyed the attractive riverside setting and found our staff welcoming and attentive. It's great to know that you appreciated the range of dishes on our à la carte menu and the assistance from Hulya. We're also pleased that you found the pacing of the service to your liking and enjoyed the pleasant ambiance. It’s always a joy to have regular diners returning, and we appreciate your support. We look forward to welcoming you back for another good experience soon! Best regards, Charles F&B Manager
    

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