“!VALENTINES RUINED! Absolutely the worst customer service I've ever experienced!”
I Wanted to reserve a balcony seat 4 days in advance for me and my fiancé. They sent me an email stating that the time I asked to reserve was not guaranteed. I replied with an email asking and saying, "Ok so when could you guarantee a balcony seat? That is practically whole reason I'm going to your restaurant." then they had the nerve to straight up cancel my reservation while stating. “That’s a little offensive to the staff who endeavors every day to provide high quality food and service. That was an automated message to prevent overbooking. I will cancel your reservation" I’m sorry but when did requesting a better time constitute as offensive? I would not suggest this place to anyone ever. if you can’t treat me like a valued customer out the gate then why would I ever give you my money.
The location is excellent but the menu and decor leave a lot to be desired, mediocre at best. Wait staff was behind and seemed to be a bit overwhelmed which seemed odd as the restaurant wasn't especially busy. Clearly the restaurant maybe in need of new management with some redecorating and a better menu.
Great food as always! We will definitely come back!
My family was in town for a wedding. Ten of us ate at the Riverboat Landing for dinner. I had to change the reservation several times and there was never a problem with that. The only thing we did not like was the limited menu due to it being Valentine's weekend. We had already looked at the regular menu on lineC and had decided what we wanted. Other than that--great experience and good food!
Went for NYE dinner with friends. Food was good, drinks weren't bad either. I've had the salmon twice here and have not been disappointed. Asparagus was too salty and mushy but everything else was fine. Went later in the evening and service was a bit lacking but I like the restaurant.
They sat us at a tiny table for two when there was an empty table for four the entire time. The waitress disappeared for long periods of time and the room was very noisy. However the food was very good.
Three of the dishes were great, however, the cod was not memorable and the fries not crisp.
Sunday night in November is really slow at this place. However, the food was really good. I rarely comment on a specific menu item - in this case, if you like salad don't miss the Riverboat salad. A generous portion loaded with Mandarin oranges, cranberries, nuts and other goodies with a delicate vinaigrette dressing. The pasta dishes that we had were also memorable.
We showed up at the bar in late November to find we were the one patrons there. The waitress had been eating t the bar and had to wipe her hands and mouth before she greeted us. Had a bad glass of wine and were about to leave when the most awesome bartender/waitress appeared. She was friendly, knowledgable and a delight! Our guys had the steak, which was mediocre to say the least, but our lobster ravioli was amazing! Our night was made with a bottle of wine from the cellar that wasn't on the menu, but recommended by our waitress. It was delicious and the price was amazing.
Took my girlfriend to Riverboat Landing for her birthday, since she has always wanted to go due to the outdoor seating overlooking the review, and it met all of our expectations! Can't wait to go back.
The server was awesome. The cook made a mistake on the entrée but was aware and offered dessert. This was very nice and quite professional.
Great ambiance and wonderful service. Sat at one of the balconies overlooking the river. Very romantic! Appetizers were wonderful! Had the lobster risotto and it was fabulous! My husband had the shrimp and grits and they too were out of this world! The only negative I have is that the wine list-considering the wonderful food-is sorely lacking and needs some serious consideration. Would definitely recommend and would definitely go back.
The food was great. We made a reservation for a 60th birthday lunch and were told we could dine outside weather permitting. It was not raining nor did it rain when we were there but were told when we arrived we could not dine outdoors due to the weather. The lady on Sunday that made our reservation told me if it was not raining we could dine outside. Disappointed in that but the food and service was good.
Went here on our one night downtown. Quiet setting in an awesome historic area. Service was fantastic-food was fantastic and prices were reasonable.
Was fortunate to visit this place on a Sunday night. The restaurant was fairly empty which concerned me initially but the food ended up being superb and the view of the water from our private balcony was phenomenal! Our waitress was extremely attentive and made our evening one to remember for a long time.
Unfortunately making reservations thought open table meant nothing to the restaurant. I had made reservations for Saturday night and it was a huge inconvenience and letdown because the hostess told me it was "first come first serve" and they did not seat us for our reservation. Food was good. Waiting was not.
I have lived in the area all my life and this is the first time I have dined at River Boat Landing.
I wanted to reserve a balcony table but was told by the hostess on the phone after 6 is first come first serve. This was not stated on online reservation site or I may have rethought my timing. We were seated on the 2nd floor, the tables were cramped and there were cob-webs in the corner. Our server was extremely nice and what we ordered was very good, but for an anniversary or other special occasion I would go somewhere else next time.
Love this location! We ate on a private balcony overlooking the river and it was amazing! The service was great and the food was delicious! 100% Recommend!!
Food an service was great made for a great evening with my beautiful lady
This is the place to be for a romantic date night. My wife and I went here on our 2nd Anniversary and sat on the balcony. It has an amazing view of the river and USS North Carolina. Our waiter even went downstairs on the stree to take our picture. That being said, the service was fantastic and our food came out very fast. Though the sirloin did not look appetizing and did not look medium rare in the middle, as I ordered it, it tasted absolutely delicious! The asparagus was amazing as well!! Definitely will be back here for date nights in the future!