We had an 11am reservation for Easter Brunch. When we got through the line to check-in, we discovered that someone had taken our table. The hostess/manager was doing his best to get the situation corrected, but we had to wait about 20 minutes for our table. We ended up being put in a corner (two tables being put together to accommodate our party of 5) and then having to search for the manager to let him know we had not been seen by a server after being seated for about 10-15 minutes.
We were disappointed this year by the buffet selections as well. Last year seemed to have a larger selection of items and did not seem to be as "chaotic" by everyone arriving at once. Based on the price of the buffet, we do not feel we got the same value as last year.
That being said, the manager did his best to make up for our bad experience with our table/reservation issue by comping our beverages and then taking 20% off our bill. This is the reason I'm giving a "fair" or "good" rating rather than a 1 star rating.
This was my father and his wife's first experience with Rio Ranch and their Sunday Brunch and unfortunately, it was not a great one.