Rick Erwin's West End Grille
As usual, we enjoyed everything about our experience at Rick Erwin's West End Grille. The service, food and atmosphere were wonderful. Our servers, Autumn and Elizabeth, were great! We will be back.
Autumn did a wonderful job of helping us celebrate our anniversary!
Walked up and we were greeted immediately, doors opened for our group as well. Gave my name, reservation was found, and we were seated in less than 2 minutes. Very attentive service from beginning to end. Excellent wine and drink selection. The waiter (I forget his name, too much wine) made the suggestion of ordering steaks and sea bass with the sides and have them family style. They presliced the two Delmonico steaks with one "black and blue" and had everything set up for our party of 5 to share. One of the top 5 meals I have ever eaten in my life, and I have eaten at the finest restaurants in the US. Thank you to all of the staff for our outstanding experience!
I have one idea for improvement. Have your wait staff carry business cards so you can request the same waiter and develop a relationship with him/her. I had my "guy" at Morton's in Palm Desert, CA. Just a special touch.
Thank you for a wonder experience for some first time high school culinary students. Thank you to the Chef for coming out and speaking to us and giving us a sneak preview of upcoming Italian mussel/clam dish. Ninety Six High School Culinary Arts Competition Team.
Enjoyable experience, the food and service was very good. I appreciate Scott stopping by our table. I will recommend and i will return. HH
Chuck is the best server. He treated my sister like a queen for her Birthday!
Great attentive service- bar staff friendly and very helpful. Steak cuts high quality and cooked perfectly... would rate as best steak house in upstate- always consistent... only constructive feedback is my old fashioned was average- it wasn’t bad, but the bar is set so high in other areas, that I expected better. It was strong which was good- not too sweet, but seemed a bit low in volume- and very hastily made- for me it’s ok to wait a bit for a well made cocktail
I was recommended Rick Erwin's West End Grille by the concierge at Greenhill Marriott - he said it is the best steak in Greenville so I went with high expectations. I was absolutely blown away by the entire experience. The food, service, ambiance, menu were exceptional. It was especially nice when Rick Erwin came over to our table, introduced himself and inquired about the experience - he was very genuine. I highly recommend this spot.
Joey was outstanding!
Dined at the bar. Service was very slow, despite the bar not being busy. Bar tenders were more concerned with stocking than serving. Our steaks were severely under-cooked. We pointed this out and were offered a drink credit. Our bill was over $200.00 for two persons. Not the experience we expected.
Great food and great drinks. The wine was reasonably priced and paired with our meal quite well. The surf and turf and the cheesecake were the most amazing things I've ever eaten. Will definitely be back!
We have eaten there before and this was unacceptable. We were seated at 7:40 and didn't get our food until 9:30 we had to ask for bread 3 times. IT TOOK FOREVER to get anything from our server. One person in our party had to send her steak back twice. We were only comped for her steak and a Forty dollars bottle of wine. Every one around us seemed to be having problems too. The bathrooms were also unkept. For the money you spend there, it was not worth it.
It was our first time. Autumn our server was fantastic and made sure we had a great experience. Everything from menu recommendations to the fun date night game...ask for her.
Chuck(waiter) was great. Wine and food perfect
Typically Ricks is exceptional so my husband and I couldnt wait to go again. This time we were very disappointed though in the food and the service. My wedge salad was swimming in dressing, my husbands steak was overdone and dry, and our sides (the cheesy mashed pots and roasted brussel sprouts) tasted like we were eating spoonfuls of salt. Unfortunately it will be quite some time before we go back to spend $$ on a meal full of salt.
It was fabulous as always- great atmosphere, food and service.
New chef outstanding, every dish perfect, butter cake at the end was the best dessert I can ever remember. Connor, our server, was top notch. Very engaging, knowledgeable, and attentive. We have eaten here for over 10 years, always a level of excellence, but this visit was the best we have ever had.
A fantastic birthday celebration! A wonderfully romantic experience for both my wife and I. The food was incredible!
Delicious, quiet, excellent service!
Great service and of course the food was fantastic.
THE FOOD WAS GREAT AND THE SERVICE PERFECT! MY DAUGHTER AND I WERE CELEBRATING MY BIRTHDAY AND THE STAFF WAS EXCELLENT AT BEING ATTENTIVE, BUT THEY DID NOT INTERFERE WITH OUR CONVERSATION BY "OVERDOING IT." WE LOOK FORWARD TO GOING TO RICK ERWIN'S WEST END GRILLE AGAIN! THANK YOU FOR MAKING MY BIRTHDAY SPECIAL!
All of Rick Erwin's restaurants are incredible. Their food is prepared to perfection, is usually inventive, and always delicious. Our waiter, Ryan, was near perfect and the whole staff we encountered were very gracious and professional. This was a belated Valentine's dinner prior to enjoying a show at the Peace Center. My wife and I could not say enough about our dining experience, from cocktails, to entrée, and desserts. Their cocktails are great as is the extensive, highly rated wine list. Highly recommend this restaurant to anyone.
Great service from Lauren (& Lindsay)! Outstanding meal!
The food and service at the west end grille is always fantastic. We were served by Elizabeth who is an absolute gem, and a great asset to the restaurant. We will be back for our next special occasion or business entertainment night out.
Everything about our experience was positive. The service, food and atmosphere was great. We would recommend West End Grille to everyone, and will be going back as soon as possible.
The restaurant was busy on a Saturday night, so we made reservations on open table for 9:30, but arrived at 8:30 so we sat at the bar. Connor was the bartender and he did an excellent job making us feel comfortable. We started with the Oysters Rockefeller, then split a Wedge of Salad and had the bone in Filet Mignon Medium Rare.
Food and service were great!
Mike & Kim
I was disappointed with for allowing a burned steak to leave the kichen and not only my steak but our guests steaks were also burnt and also one of the steaks was surpose to be well done it was red inside of it and my steak was surpose to be medium well and it burnt on top and bloody inside i was very disappointed in the service and our food didn't come to table to after a hour after we ordered including salads and appetizers
It was our 33 anniversary. We had a wonderful time and appreciate Mr Erwin coming to our table, personally to speak to us. Loved, loved our evening. Thank you!
Food, service and atmosphere were all phenomenal.
I absolutely love this place! Mr. Rick Erwin makes it a point, each and every visit that I can recall, to cone out, greet his guests, to make certain that everything meets their expectations, and to invite them back. My husband and I love celebrating our family's special moments here!
Enjoyable experience but had to wait an hour+ for dinner. Most likely due to the Valentines day rush on Saturday.
I have been a regular for years but unfortunately this weekend I experienced the worst meal I have in a long time!!!
My wife and I was having our Valentines Day dinner and ordered our steaks well done with Mac & Cheese along with Sweet Potato casserole. Unfortunately they no longer sale the Sweet Potato casserole so I ordered sautéed mushrooms.
When our food arrived it was deplorable!!!! They changed the entire recipe in the Mac & Cheese and it was EXTRA dry with no flavor!!! The mushrooms looked like slugs and was slimy! And as for the steaks they were Medium Rare!!! This was so disappointing that the quality of the food has plummeted!
We were not charged for the meal but needless to say we WILL NEVER go back to Rick Erwins!!!! In the future we will go to Hall’s Chophouse or The Peddler if we want a steak cooked the proper way.
My wife had the filet and shrimp and she had me try it and its superb in term of temperature, flavor and tenderness. However, I had the grouper topped with crab meat. The grouper was dry and the crab was tough (sorry, but its the truth). The sides were big portions, good and of course pricy!
We enjoyed it!
First time customer here for my wife's birthday bar scene was excellent great service and awesome environment and the bartender gave us the drinks on the house! Moving to the dinning room we did not have as good as an experience. Server was slow waited for about 25 min for our bottle of wine to make it to the table. I ordered KC strip and it was exceptional, wife ordered surf turf but when the meals came her steak arrived but the lobster tail was missing. Instead of leaving the steak they returned it back to the kitchen then 20 min later they returned with the surf and turf but the lobster was undercooked and raw in the middle. After waiting another 10 min they did get it right but it was beyond repair. At the end of the meal with over a $400 bill they took off my Pellegrino, side dish to compensate for the poor service. All I can say is the owner did apologize and we appreciate that but to be honest my wife's meal should have been compensated. If you take my wife's portion out of it and only rate on my meal then mine was exceptional except for the service. Not sure if it was a bad night or inexperienced server but still for $400 it should have been much better. If we would have known maybe we would have stayed at at the Bar because it started out awesome but finished disappointing in the dining room. Would I recommend this place, maybe, would I give it another shot, yes just to see if it was an off night but maybe stay at the bar.
Food was phenomenal as usual. Our waiter though was a different story. He completely ignored my friend and I. He made us feel very uncomfortable and awkward. The manager came and gave us some attention finally. But the night was just ruined by our waiter
Dinner was awesome!
Valentines Night Dinner with a reservation @ 7:30 booked 3 weeks in advance with specific request. Requested a specific server and the hostesses failed. Seated at 8:30. Not an unusual request to expect to be seated with a preferred server. Very disappointing!
Rick Erwin's was fantastic as always! The food, service, and atmosphere were all excellent. Sergio, our server, was very knowledgeable and informative about the menu choices and pairings. We will be back soon!
The service was great. My husband got the Delmonico ribeye and I got the bone in ribeye. We both ordered medium. Mine came out perfect and his was almost rare. He ended up sending it back time and the last v time it came back almost well. For the price, we expected the steak to be cooked correctly. I was done eating before he ever got his steak. It was his birthday and I wanted it to be special. Instead we overpaid for a steak and he was left disappointed.