We were so looking forward to having dinner at Ricardo's for the first time. But from the moment we walked in, we should have known it was not going to be a great evening. First, while waiting at the host desk for our reserved table, managers and cooks and hostesses kept walking up and whispering to each other, waving hands around, and stomping off. We kept hearing snippets of what sounded like problems with bills, or gift cards, or customers. We weren't sure, but it was quite awkward.
We finally got seated (it seems that discussion was the only thing barring us from getting seated for about 10 minutes). Our server was nice, appetizers were ok and came out quickly. Bisque good, salad underwhelming...very herby and couldn't find the dressing. Then we waited about 50 minutes for our dinner after soup and salad. When it arrived, the steaks were done correctly. But the sides were awful. The fries were bland, the risotto was inedible (undercooked rice but so starchy you could barely pull it apart, and with no flavor). We sent it back and actually said it was "terrible." The server proceeded to thank us for saying something about 8 times, telling us "they needed to know." We assumed she was referring to the cooks. Interesting.
Something was definitely going on in that restaurant...and it was affecting the food. We were so underwhelmed, we skipped getting a birthday dessert. The bill, even adjusted slightly for the sides, was over $200 for three people who did not enjoy the evening.
Overall, not a great celebration night out. We won't be back.