My husband and I were looking forward to our date night and dinner for weeks!! Hotel was gorgeous! We had high hopes for dinner with you as well.
Our waitress/service, honestly, ruined the evening. She was friendly, but uninformed. She didn't know the menu. The drinks we ordered were unavailable...though she wasn't aware of that (beer from the local brewery, Pulpit Rock). She didn't know basic parts of the meal. She frequently said she'd "be right back", then forgot about us. Other people around us shared the same feelings about her. We heard "I am so sorry", more times than we could keep track of.
Food was outstanding!!! Service was terrible, and that is enough to ruin the experience.
This is an educational opportunity to teach this waitress basic customer service. For example, she delivered our dessert with no utensils. She said she would grab us forks, then proceeded to chat with people at the bar. I got up, after several minutes, and found silverware on a empty table. She delivered our two forks, with our bill, over ten minutes later. She forgot to charge us for our dessert, for which she apologized again.
Hopefully, this helps to explain why I gave you the rating I did. Again, food was amazing. But the impact the service had on us completely outweighed the meal.