Our reservation made with open table was not received by Restauration, but the staff kindly honored it anyway. The food was wonderful, and we were happy they accommodated us.
My husband and I were looking forward to our date night and dinner for weeks!! Hotel was gorgeous! We had high hopes for dinner with you as well.
Our waitress/service, honestly, ruined the evening. She was friendly, but uninformed. She didn't know the menu. The drinks we ordered were unavailable...though she wasn't aware of that (beer from the local brewery, Pulpit Rock). She didn't know basic parts of the meal. She frequently said she'd "be right back", then forgot about us. Other people around us shared the same feelings about her. We heard "I am so sorry", more times than we could keep track of.
Food was outstanding!!! Service was terrible, and that is enough to ruin the experience.
This is an educational opportunity to teach this waitress basic customer service. For example, she delivered our dessert with no utensils. She said she would grab us forks, then proceeded to chat with people at the bar. I got up, after several minutes, and found silverware on a empty table. She delivered our two forks, with our bill, over ten minutes later. She forgot to charge us for our dessert, for which she apologized again.
Hopefully, this helps to explain why I gave you the rating I did. Again, food was amazing. But the impact the service had on us completely outweighed the meal.
Very very nice waitress and table and ambiance. We felt welcome from the minute we made our reservation.
We thoroughly enjoyed our first visit to Restauration, a place of casual elegance, pleasant and comfortable. Neither the menu nor wine list is exceptionally long, but both offered ample choice . We chose Moroccan duck with couscous and grilled salmon ancho with rice; both entries came with perfectly prepared kale. A bottle of Zinfandel nicely accompanied the meal. Cheesecake- triple chocolate and a lemon - for dessert. The staff is personable, the service excellent. This was our first visit & well worth the trip. We'll be back!
Excellent food, service, location. Highly recommend.
The restaurant was fine, but not spectacular. The food was decidedly under-seasoned. The calamari was unappealing. But the service was great and the ambiance was nice. We don't live there so on a return visit to Decorah we definitely would not return there. It was disappointing to pay $100 for dinner for 2 and be so underwhelmed by the food.
We had a reservation at Hotel Winneshiek for Mother's Day at noon. We were seated right away. We did not have anyone stop at our table for 17 minutes and that was after asking if we could get someone to help us. Our order was taken and after 50 minutes we still did not have our food. I told the manager that we were not going to stay. What we hoped was going to be a really nice Mother's Day turned out to be very frustrating.
Lovely setting inside a historic hotel. Friendly staff with a sense of humor. Lunch menu was extensive enough to offer a variety of choices. Good food, generous portions and modest prices.
We brought two guests with us to celebrate a birthday. They were as impressed as we were and our reactions were totally positive. Our server, Cole, was engaging and very familiar with the menu and was very helpful in making our dining decisions.
The restaurant is a wonderful example of staff working together. Cole was the only server on the floor and when it became busy so that guests might have to wait the general manager appeared and was most helpful. He took our dessert order and served it. Neither of the men appeared to be rushed but maintained their calm and effective relationships with their guests.
The chef, Tom, was highly commendable with delicious offerings always with an unexpected twist. We celebrated our 51st anniversary there last March 29th and will again enjoy the Presidential Suite and several meals at the restaurant. Their weekday breakfasts and weekend brunches are also wonderful. It is not often when one can find some fault with a menu or staff member. It is always a pleasure to be enjoy both the restaurant and the hotel!
Would certainly give Restauration a try. We had a quite vocal foursome next to us and that did detract from the evening somewhat.