Benihana - Lombard, IL

Reseñas de Benihana - Lombard, IL de comensales del restaurante. Basadas en valoraciones recientes.

1. K

   Kenneth VIP

   Chicago13 reseñas

   5.0

   Comieron hace 3 días

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Very satisfying celebration of two birthdays with good food, an excellent server, and an outstanding, entertaining chef.
   

   Benihana - Lombard, ILRespuesta enviada hace 1 día

   Hello Kenneth, Thank you for choosing to celebrate your special occasions with us at Benihana - Lombard, IL! We're delighted to hear that you had a wonderful time and enjoyed our food. It's great to know that our team made your birthday celebration enjoyable and memorable. We strive to provide the best service to our customers and your feedback reaffirms the hard work we put in every day. We look forward to serving you again soon! Best Regards, The Management Team
   

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2. D

   Doug VIP

   Chicago52 reseñas

   4.0

   Comieron hace 4 días

   1. Global 4
   2. Comida 4
   3. Servicio 4
   4. Ambiente 4

   We kept telling cook that we had dairy allergy but he keep putting butter on things he doesn’t as cooking
   

   Benihana - Lombard, ILRespuesta enviada hace 2 días

   Dear Doug, We’re very sorry to hear about your experience and truly apologize for not handling your allergy with the care it deserves. Your health and safety are extremely important to us, and this should not have happened. We’re addressing this with our team immediately to ensure all allergy protocols are strictly followed. If you're open to it, please contact us at [email/phone] so we can make this right.
   

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3. G

   Greg VIP

   Chicago4 reseñas

   5.0

   Comieron hace 4 días

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   The waiter Jose and the Chef Opars was great! Opars was doing magic at the table as well as cooking. Jose our server never let your drinks run dry or any of your table requests.
   

   Benihana - Lombard, ILRespuesta enviada hace 2 días

   Hey Greg, Thank you for taking the time to leave us this fantastic review. We're thrilled to hear that you enjoyed your experience with us at Benihana - Lombard, IL, from the service to the food. It's always our goal to make every dining experience memorable and we're glad we could do that for you. We look forward to serving you again soon! Best Regards, The Management Team
   

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4. A

   Andrea J

   Chicago2 reseñas

   2.0

   Comieron hace 4 días

   1. Global 2
   2. Comida 5
   3. Servicio 1
   4. Ambiente 3

   Food is always so tasty and the chef always prepares our food exactly how we ask!
   

   Benihana - Lombard, ILRespuesta enviada hace 3 días

   Hey Andrea, Thank you for taking the time to leave us this review. We're thrilled to hear that you enjoyed our food and found our chef to be accommodating. We're sorry to hear that our service didn't meet your expectations. We always aim to deliver a great experience, and we're disappointed when we don't meet expectations. We hope to have the opportunity to serve you again and provide a better experience. Best Regards, The Management Team at Benihana - Lombard, IL
   

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5. C

   Cynthia

   Chicago2 reseñas

   1.0

   Comieron hace 5 días

   1. Global 1
   2. Comida 1
   3. Servicio 1
   4. Ambiente 1

   Waited 1hr to be seated even with a reservation, don’t understand what the reservation was for , very unacceptable
   

   Benihana - Lombard, ILRespuesta enviada hace 4 días

   Thanks for the feedback, Cynthia. We're truly sorry to hear about your recent experience at Benihana - Lombard, IL. Your satisfaction is important to us and we regret that we fell short in meeting your expectations. We understand how frustrating it can be to wait for a reservation or for service, and we apologize for the inconvenience. We take your comments seriously and will address this issue to improve our services. We hope you'll give us another chance to serve you better in the future. Best regards, Benihana - Lombard, IL Management Team
   

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6. S

   Susan VIP

   Chicago2 reseñas

   1.0

   Comieron hace 6 días

   1. Global 1
   2. Comida 2
   3. Servicio 2
   4. Ambiente 2

   They OVERBOOKED! Unacceptable! I had a 6pm reservation and did not get seated until 6:55pm. and then not attended to for quite awhile! The servers didn’t have a chance to provide good service! Waited forever for our drinks. Not enjoyable! Too loud! I will not ever come back here for any holiday.
   

   Benihana - Lombard, ILRespuesta enviada hace 4 días

   Hi Susan, We're truly sorry to hear about your recent experience at Benihana - Lombard, IL. It's always our goal to provide our guests with a smooth and enjoyable dining experience, and we're sorry to hear that we fell short this time. We understand your frustration about the wait time and the service. Please know that we take your feedback seriously and will address these issues with our team. We hope you will give us another chance to provide you with the quality service and experience you deserve. Best, The Management Team
   

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7. C

   Chris VIP

   Chicago2 reseñas

   1.0

   Comieron hace 6 días

   1. Global 1
   2. Comida 3
   3. Servicio 1
   4. Ambiente 1

   5:30 reservatjon and we didn’t get sat until 6:20. They rushed us through the meal and hovered to get us out of there and hour later. I understand they were busy but they shouldn’t have taken so many reservations. Restaurant was a mess, restrooms hadn’t been cleaned. Will not be back.
   

   Benihana - Lombard, ILRespuesta enviada hace 4 días

   Hello Chris, We're truly sorry to hear about your recent experience at Benihana - Lombard, IL. We understand how frustrating it can be to not be able to enjoy your meal as you desire, especially when you have made a reservation. We also apologize for the cleanliness issues you encountered during your visit. Your feedback is invaluable and we will definitely take it into account as we strive to improve our services. We hope you'll reconsider and give us another chance to provide a better dining experience in the future. Best Regards, The Management Team
   

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8. M

   Matt VIP

   Chicago15 reseñas

   1.0

   Comieron hace 6 días

   1. Global 1
   2. Comida 4
   3. Servicio 1
   4. Ambiente 4

   Horrible experience. I know it was Mothers Day but we had reservations. We arrived before our reservation and were told it would be 40 minutes. It was 45 minutes. Why? What is the point of taking reservations if walk ins are able to bump families with reservations? This location has gone downhill. Maybe I will start going to Shinto’s again. It is more of a drive but they have much better service.
   

   Benihana - Lombard, ILRespuesta enviada hace 4 días

   Hi Matt, We're really sorry to hear about your disappointing Mother's Day experience at Benihana - Lombard, IL. It's never our intention to keep our guests waiting, especially on a day like this. We understand how frustrating it must have been, especially considering the reservation. We also appreciate your feedback about our service. We strive to provide a better experience every time and your comments will help us improve. We hope you'll give us another chance to make it right. Best regards, The Management Team
   

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9. B

   Brittney

   Chicago1 reseña

   1.0

   Comieron hace 6 días

   1. Global 1
   2. Comida 4
   3. Servicio 1
   4. Ambiente 1

   Had to wait 1 hour even with a reservation. The hostess staff were very rude and mocking me in front of the entire restaurant. The manager did nothing after I asked to speak with him regarding the behavior of his staff. The restaurant bathroom was completely disgusting with no toilet paper. We weren’t given silverware. We spent $350 and were treated horrible. I will never go back. They need new staff and a deep clean of the facility.
   

   Benihana - Lombard, ILRespuesta enviada hace 4 días

   Thanks for the feedback, Brittney. We're really sorry to hear about your recent experience at Benihana - Lombard, IL. We apologize for the long wait and the inconvenience you faced, especially regarding the staff behavior. We also regret the lack of toilet paper and silverware. Your comments are valuable and will be used to improve our service. We're sorry we couldn't meet your expectations this time, but we hope to have the chance to serve you better in the future. Best, Benihana - Lombard, IL Management Team
   

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10. E

    Eugene

    Chicago13 reseñas

    3.0

    Comieron hace 6 días

    1. Global 3
    2. Comida 4
    3. Servicio 5
    4. Ambiente 3

    We had a 4:00 reservations but didn’t get sitted until 5:00.
    

    Benihana - Lombard, ILRespuesta enviada hace 4 días

    Thanks for visiting us, Eugene! We're thrilled to hear that you enjoyed your meal and our service at Benihana - Lombard, IL. We understand that timing can be a challenge, especially with reservation times. We apologize for the delay and appreciate your patience. We're glad to know that despite this, you still found value in your experience. We hope to welcome you back soon for another delightful dining experience. Best regards, Benihana - Lombard, IL Management Team
    

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