Benihana - Cincinnati, OH

Reseñas de Benihana - Cincinnati, OH de comensales del restaurante. Basadas en valoraciones recientes.

1. K

   Kevin

   Cincinnati1 reseña

   1.0

   Comieron hace 5 días

   1. Global 1
   2. Comida 1
   3. Servicio 1
   4. Ambiente 1

   We were unable to eat due to a large wait time. This restaurant continued to leave reservations open and available on Open Table even though they were already 45-60 minutes behind for a 5:30pm reservation. Not sure how that makes sense. Frustrating circumstance for a Mother's Day dinner.
   

   Benihana - Cincinnati, OHRespuesta enviada hace 2 días

   Thanks for visiting us, Kevin. We're truly sorry to hear about your recent experience at Benihana - Cincinnati, OH. We understand how frustrating it can be to have a long wait, especially on a special occasion like Mother's Day. We're sorry for the inconvenience and appreciate your patience. We will work on improving our reservation system to avoid such situations in the future. We hope you'll give us another chance to provide the service you deserve. Best, The Management Team
   

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2. J

   John VIP

   Cincinnati13 reseñas

   4.0

   Comieron hace 5 días

   1. Global 4
   2. Comida 5
   3. Servicio 5
   4. Ambiente 4

   Our chef was fabulous. Our server was super attentive and helpful. It’s not cheap but I do think it is quality food and it was good! We left stuffed. It was Mother’s Day and everyone in the family loved it.
   

   Benihana - Cincinnati, OHRespuesta enviada hace 3 días

   Hey John, We're thrilled to hear that you and your family had a great experience at Benihana - Cincinnati, OH! It's wonderful to know that our chef and service met your expectations. We always strive to provide quality food and attentive service, and it's great to hear we hit the mark for your family on Mother's Day. We're looking forward to your next visit. Best, The Management Team
   

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3. E

   Erica

   Cincinnati1 reseña

   1.0

   Comieron hace 5 días

   1. Global 1
   2. Comida 3
   3. Servicio 2
   4. Ambiente 1

   Unfortunately my first time here was a poor experience. We had a reservation, since it was Mother’s Day, and sadly I do not believe they were staffed well for this. The whole experience took over 2 hours, which I understand may be normal. Our waitress was very sweet, but got our order wrong, likely due to the noise and not being able to hear while leaning over the hot table. Two of our group ordered steamed rice, but she put us down for 3. We never got our rice. Everyone around us who got fried rice was served, but our steamed rice was never given to us. I didn’t know if it just came out later, since it was our first time here, so I waited to ask the waitress who didn’t come back for long periods of time(short staffing, maybe?). Refills took forever, clearing dishes from the very limited space took forever. It was a cramped, dish crowded space. The waitress pushed the 6 course meals, but we were never given the ice cream nor offered the green tea that were supposed to be “courses.” It was over $250 for this “experience” and the portion sizes left much to be desired for this price when you consider that 3 of us never even got rice. The wait staff was at least kind, but there were a lot of errors and service was very slow. The decor was pretty outdated. There was an ash tray directly next to the entryway, so when we entered and exited, it was to a cloud of cigarette smoke. There are plenty of other hibachi places that aren’t close to this expensive who have better service, better portions, and give you the opportunity to sit at a normal table without strangers (we sat next to a drunk woman yelling at and being mean to her young daughter the entire time). I would not recommend this place.
   

   Benihana - Cincinnati, OHRespuesta enviada hace 2 días

   Thanks for the feedback, Erica. We're sorry to hear that your experience at Benihana - Cincinnati, OH didn't meet your expectations. We understand that waiting longer than expected and confusion over orders affected your visit. We apologize for the slow service and the issues with your meal portions. Your comments regarding the decor and the smoking area are noted. We appreciate your honesty and will use it to improve our service. We hope to welcome you back for a better experience.
   

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4. T

   Tara VIP

   Cincinnati21 reseñas

   5.0

   Comieron hace 5 días

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Our chef , Javier was awesome ! It was a great mom's day meal !
   

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5. A

   Andre

   Cincinnati4 reseñas

   5.0

   Comieron en 8 de mayo de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Delicious as usual. Just don’t like how they wait to build seating, which leads to a longer wait time. I then that a great lunch
   

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6. S

   Sandy

   Cincinnati3 reseñas

   5.0

   Comieron en 28 de abril de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Service and food were very good. Waitress attentive and chef was a lot of fun. Whole experience was worth the hour drive.
   

   Benihana - Cincinnati, OHSe respondió el 30 de abril de 2025

   Thanks for the feedback, Sandy! We're thrilled to hear that you enjoyed your experience at Benihana - Cincinnati, OH. It's wonderful to know that our service and food met your expectations. We're also glad that you found our chef to be a fun and attentive one. We strive to create memorable experiences for our guests, and your feedback lets us know we're on the right track. We appreciate your kind words and look forward to serving you again soon. Best, The Management Team
   

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7. B

   Beth

   Unspecified1 reseña

   3.0

   Comieron en 25 de abril de 2025

   1. Global 3
   2. Comida 4
   3. Servicio 4
   4. Ambiente 2

   Too loud. It was not enjoyable with family because you couldn't hear each other. We had 10 people squeezed into one side of the table. We had little space and the environment wasn't promoting conversation...too loud
   

   Benihana - Cincinnati, OHSe respondió el 29 de abril de 2025

   Thanks for the review, Beth. We're sorry to hear that you found the noise level to be too high during your visit to Benihana - Cincinnati, OH. We understand how important it is to have a comfortable dining environment and we'll certainly take your feedback into account as we continually strive to improve our guests' experiences. We're glad to hear that you enjoyed our food and service. We hope to welcome you and your family back for a more comfortable dining experience.
   

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8. S

   Sharon

   Cincinnati11 reseñas

   1.0

   Comieron en 13 de abril de 2025

   1. Global 1
   2. Comida 2
   3. Servicio 1
   4. Ambiente 1

   The restaurant feels old & tired. Bathrooms were a mess & service was very slow.
   

   Benihana - Cincinnati, OHSe respondió el 25 de abril de 2025

   Thanks for the feedback, Sharon. We're sorry to hear that your experience at Benihana - Cincinnati, OH didn't meet your expectations. We take your comments about our facilities seriously and will work on improving them. We're also sorry to hear about the slow service you encountered. We strive to provide our guests with a comfortable and enjoyable dining experience, and we regret that we fell short in your case. We appreciate your honesty and will use your comments to make us better. We hope you'll give us another chance to impress you in the future. Best regards, Benihana - Cincinnati, OH Management Team
   

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9. S

   Scott

   Cincinnati14 reseñas

   5.0

   Comieron en 13 de abril de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   I updated my review for this location because it had made a complete turn around from what it was. We walked in and the restaurant looked and smelled clean. Past visits it was not well maintained. Im not sure if they have new management, or whatever the change was it definitely had a positive impact for us. This was the second visit within the past two months of very positive feedback. Service and food were excellent. Also we were in and out much faster which is a plus. All around enjoyed our visit and we will be visiting more often because of the positive changes.
   

   Benihana - Cincinnati, OHSe respondió el 14 de abril de 2025

   Thanks for the feedback, Scott! We're thrilled to hear that your recent visits to Benihana - Cincinnati, OH have been positively impacted by our efforts to improve. We're glad to hear that our service and food met your expectations and that you were impressed with our faster dining experience. We're committed to maintaining these positive changes and we look forward to welcoming you back for more enjoyable visits in the future!
   

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10. R

    Rina

    Alabama1 reseña

    1.0

    Comieron en 12 de abril de 2025

    1. Global 1
    2. Comida 1
    3. Servicio 4
    4. Ambiente 1

    Way too much garlic. Incredible amounts. Everything tasted like it. Also way too many onions.
    

    Benihana - Cincinnati, OHSe respondió el 14 de abril de 2025

    Thanks for the feedback, Rina. We're sorry to hear that our garlic and onions didn't meet your taste expectations. We strive to provide delicious food, and your comments help us improve. We're glad to hear that our service was satisfactory, but we acknowledge that we fell short on this occasion. We appreciate your honest review and hope to serve you better in the future.
    

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